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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Blacklane vs Gett

Blacklane 4.9★ · Free to download 75
Winner Blacklane
Gett 4.8★ · Free to download 60

Blacklane is generally preferred for its luxury service and reliability for pre-booked rides, while Gett is a more accessible option for immediate taxi bookings, despite issues with cancellations and hidden fees.

Full reviews: Blacklane · Gett

Blacklane offers a premium, reliable chauffeur service with an easy booking app, though recent updates have introduced bugs and some users report price gouging. Gett provides a quick taxi service, but faces significant criticism for driver cancellations, hidden fees, and app reliability issues.

Head to head

Features edge: BlacklaneR5R11R13R6
Blacklane Blacklane offers luxury vehicles and professional chauffeurs, with features like easy booking and communication through the app. However, users report issues with editing car types, adding multiple passengers, and managing bookings made by travel companies. Some recent updates have also removed the ability to easily enter flight information.
Gett Gett focuses on quick taxi bookings and pre-bookings, identifying drivers and vehicle licenses for safety. However, the app has issues with incorrect routing, inability to edit email addresses or add new credit cards without creating a new account, and a lack of options for booking ahead for short distances.
Ease of Use edge: BlacklaneR3R11R17R50
Blacklane Blacklane's app is generally considered easy to use for booking and managing rides, with an intuitive interface. However, recent updates have made the design confusing, introduced login issues, and made it difficult to communicate with drivers or edit booking details. Some users also find the payment processor unreliable.
Gett Gett is praised for its user-friendly interface and ease of getting a cab quickly. However, users report significant issues with the app freezing, failing to reconfirm identity, and difficulties with customer care chat functions, making it unusable for some.
Reliability edge: BlacklaneR2R5R8R11
Blacklane Blacklane is often described as premium, reliable, and punctual, with drivers arriving early and consistent service across multiple cities and countries. However, there are reports of drivers forgetting car seats, not showing up for meet and greets, and the app being unreliable at critical times, losing connection with drivers.
Gett Gett is sometimes noted for being reliable for pre-bookings and getting cabs quickly. However, a major concern is drivers frequently canceling rides, leaving users stranded. The app also has routing errors and issues with communication between users and drivers.
Price/Value tieR5R11R14R22
Blacklane Blacklane is a luxury service, and users acknowledge its higher price point, with some finding it worth the value for professional service and clean cars. However, many recent reviews criticize Blacklane for price gouging, mystery fees, and being significantly more expensive than alternatives like Uber or Lyft, especially after a perceived change in quality following an Uber announcement.
Gett Gett is criticized for extortionate added fees, surge pricing, and hidden charges, with some users reporting being charged significantly more than the taxi meter or Uber for the same ride. Some users have switched to competitors due to these pricing practices.
Support edge: BlacklaneR3R26R13R28
Blacklane Blacklane's customer service has been noted for reaching out to resolve issues and being available via text and phone. However, recent reviews indicate a decline, with long chat wait times, broken chat functions in the app, and unhelpful customer support, leading to frustration when payment or booking issues arise.
Gett Gett's customer service receives strong criticism, with users reporting an inability to communicate with drivers through the app and customer service blaming users for missed calls. The in-app chat function is often reported as broken, and support is described as unresponsive and unhelpful.
Pick Blacklane if

You need a reliable, professional, luxury chauffeur service for pre-booked rides, especially for business or international travel, and are willing to pay a premium for consistent quality R5R11R14.

Pick Gett if

You need to book a taxi quickly and value a user-friendly app interface for immediate rides, and are comfortable with potential price fluctuations and driver cancellations .

Evidence note: Blacklane has a significantly higher number of ratings and a slightly higher lifetime rating. Recent reviews for both apps show a negative skew, with Blacklane users complaining about app bugs and price gouging, and Gett users frequently citing driver cancellations and hidden fees. The 'free to download' aspect for both apps means that negative reviews are not necessarily from non-paying users, as both are transactional services.

Frequently asked

Is Blacklane good for families?
Blacklane can be problematic for families, as one user reported drivers twice forgetting pre-booked car seats, leading to family members having to find alternative transportation and issues with refunds R1.
Are there hidden fees with Gett?
Yes, many Gett users report hidden charges, including 'high demand fees' of £15-£18 on rides as low as £18.80, and unexplained administration charges and VAT that significantly inflate the final cost compared to the meter or other services R63R64R68R98.
Does Blacklane have issues with its app?
Yes, Blacklane's app has received recent complaints about being buggy, confusing, and unreliable, with issues such as pre-authorizing charges multiple times, failing to connect with drivers, not allowing edits to bookings or payment methods, and broken chat functions R7R9R13R15.
Why do Gett drivers cancel so often?
Gett users frequently report that drivers cancel rides, making the service almost unusable and requiring users to be ready 30 minutes in advance to ensure a ride R61R72R94. The reviews do not specify the exact reasons for driver cancellations.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Blacklane 5/5 · US Best luxury car service in OC/LA: This has been the absolute best chauffeur service I’ve used and I’ve used a lot. I’ll be a repeat customer. The door to door service, well kept cars, and friendly drivers are wonderful.
  2. [R11] Blacklane 5/5 · US Premium, Reliable & Professional: Booking through their app is incredibly easy and hassle-free. The fleet consists of premium and luxury vehicles, and the chauffeurs are professional, courteous, and impeccably presented in uniform. Their service is particularly well-suited for C-suite and senior executive transportation, where reliability and professionalism are essential. Drivers almost always a
  3. [R13] Blacklane 1/5 · US Multiple Issues: Unable to edit car type within App, payment not accepted, switching through various types does nothing. Unable to have other party scan code and add to their black lane app. AI is so poorly designed, a complete waste of time and resources. Chat with human should be within 2-3 minutes, not 15 plus.
  4. [R6] Blacklane 3/5 · US Confusing design: New design is very confusing. Cannot add more people easily in confirmation date. It’s not clear at check out.
  5. [R3] Blacklane 3/5 · US App is great, service not so much: UPDATE: adding a star because blacklane reached out to me and has been working to make things right. Will hive them another shot in a couple months and update review then. ******** So the app itself is great. It’s very easy to book, communicate, and manage my booking through the app. The chauffeur… not so much. I hired a chauffeur through blacklane to pick
  6. [R17] Blacklane 5/5 · US Highly Recommend: Very user friendly
  7. [R50] Blacklane 5/5 · US Excellent Service: When we are on holiday in Europe, we consistently utilize Blacklane. They are timely, professional & always drive clean, elegant vehicles. Their app is intuitive & the drivers communicate frequently which is assuring.
  8. [R2] Blacklane 5/5 · US Best car service in ATL: Great service with the best cars and drivers. Always on time and communicate updates and pick up times.
  9. [R8] Blacklane 5/5 · US Paris: Our driver picked us up at Charles de Gaulle as dropped us off at our hotel in the opera district he handled four passengers worth of luggage. Very comfortable and professional service we have booked another ride start in July
  10. [R14] Blacklane 5/5 · US A new essential travel tool: I discovered Blacklane on this trip to Europe and wish I’d used it on our last trip, too. We are 2 retired Americans and in prior trips (Italy, France, Spain) we’d left our taxi rides to “chance” but this time I wanted a first-rate, dependable driver. Blacklane makes it easy to book, stays in close touch in the days (and hours/minutes) prior to pick up, and their staff
  11. [R22] Blacklane 1/5 · US Ride costs 100 and uber Lyft cost 10 we poor can’t afford: Ride costs 100 and uber Lyft cost 10 we poor can’t afford
  12. [R26] Blacklane 5/5 · US Nationwide Excellence: 5 years Blacklane Services in multiple cities and I’ve seen nothing but nationwide excellence in their service. They have been excellent excellent app that is easy to use and they are always available by both text messaging and phone. They obviously have an excellent system down pat, but I would highly recommend them to any business traveler.
  13. [R28] Blacklane 1/5 · US Issue: I used it and was super excited with the ease. I had an issue adding payment method and booking my next trip. I have been dealing with chat for 3 hours. No one can solve it and keep telling me to do the same thing. Of course no way to call and talk to someone.
  14. [R1] Blacklane 1/5 · US Terrible for families: Horrible experience. Road with them a few times over the week. Twice they forgot one of the car seats, and they had no backup plan, so my family had to split up and find alternative ways home. In both cases, their drivers lied and said they had both car seats, so we did not get a refund. Shows both poor ethics and a bad experience
  15. [R63] Gett 3/5 · GB Extortionate added fees: Good overall but extortionate added fees
  16. [R64] Gett 1/5 · US Tracks you in the background while you’re not using it: Major privacy concerns. Do not recommend Now adding that they have added some insane fees. £15 per booking.
  17. [R68] Gett 1/5 · US Surge charge: I was taking my cat to the vet and didn’t notice the surge pricing. The vet is five minutes away and they charged 18 pounds. I recognize that they can do this, but I think it’s a poor business model. I’m switching to Jump, which has no fees. For now I may (or may not) have to wait a little longer to get a taxi, but soon enough people will catch on and there will be more drivers wanti
  18. [R98] Gett 1/5 · GB £7 charge on a £25 ride: I was in desperate need for a cab and the driver was amazing. He got me to my train on time and saved me waiting another hour in the middle of the night. I noticed when I was in the taxi, they had an app where you only pay for the actual ride. I forgot the name though. I'd happily give the driver a £7 tip, but not the app makers. To top it up: trying to leave the app is
  19. [R7] Blacklane 1/5 · US Terrible service and buggy app: The app pre-authorized charges on my credit card for the same amount of money over 5 times because something mistakenly said my flight was delayed 30 minutes (it was actually early) and moved my pick up time 30 minutes later. I could have gotten a taxi in 3 minutes instead! When I tried to change the time back, it never updated and my card was charged again and agai
  20. [R9] Blacklane 3/5 · US Spotty App Reliability: Overall app is 7/10. Very unreliable at critical times during the trip. The app gave me updates on the driver status as we exited the airplane, but as we got out of the airport, looking for the driver, the app would not connect to communicate with the driver.
  21. [R15] Blacklane 3/5 · GB Payment processor: The payment processor works when it wants to even when you pay via Apple Pay it declines your ride
  22. [R61] Gett 1/5 · US Drivers always cancel: I don’t know what’s been happening on Gett but drivers are always canceling. There needs to be a penalty on drivers for canceling so much. It’s almost unusable. You have to be ready 30 min before to ensure you get a Gett on time. Ridiculous.
  23. [R72] Gett 1/5 · US One of the worst apps out there! It has deteriorated drastically recently. There are hardly any drivers, and the few that exist do whatever they want, charge exorbitant prices, exploit customers, bail on rides (after confirming), and act like they're doing you a favor. Additionally, the map is inaccurate, throwing out locations completely unrelated to the current one. It's time to look for alternatives. · translated
  24. [R94] Gett 1/5 · GB Dissapointed: Drivers are extremely unreliable and do not respect bookings made on app choosing to make you wait while they fulfil other waved taxi rides.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store