Preply alternatives
Preply users often look for alternatives due to frustrating subscription models, poor customer service, and app bugs. Alternatives like Babbel, Memrise, Praktika, Promova, and Speak offer different approaches, from structured lessons to AI-powered conversation practice.
Why users look for alternatives to Preply
- Users report issues with Preply's subscription model, including automatic renewals, expiring credits, and difficulty canceling subscriptions through the app.R1R4R10R22
- Many users experience poor customer service, citing unhelpful support, difficulty getting refunds for missed or canceled lessons, and a lack of human communication.R3R13R16R19
- The app itself has several reported bugs and usability issues, such as video/audio lag, problems with payment methods, clumsy keyboard interaction, and difficulties managing multiple tutors or recurring schedules.R6R9R12R15
- Some users have negative experiences with tutors, including cancellations, rescheduling without consent, and rude behavior, with little recourse from support.R31R41R45
- There are concerns about inappropriate messages from 'students' and a lack of safety for tutors on the platform.R7
The alternatives
Babbel provides a structured, step-by-step learning program with explanations, which users find helpful for learning new languages . It aims to prevent 'doom scrolling' by offering an engaging way to learn R52.
Better for: Babbel is better for learners who prefer a structured, step-by-step approach with clear explanations . It suits those who want to learn a language in their spare time as an alternative to passive activities R52. However, users seeking free options or less common languages like Korean may be disappointed R51.
Head-to-head: Preply vs BabbelMemrise is praised as an effective language learning app, with some users calling it the 'best one yet' and superior to Duolingo for its convenience and focus on actual speech . It used to be known for its ASL videos, which some users miss .
Better for: Memrise is better for users who prefer an app-based learning experience that focuses on actual speech and is seen as more effective than other popular apps like Duolingo . However, some long-time users are disappointed with the shift towards AI robots and frequent app bugs after updates R68.
Head-to-head: Preply vs Memrise Easy Language LearningPraktika offers an immersive language experience with AI tutors, which users find unique and engaging . It aims to provide a different approach compared to other apps .
Better for: Praktika is better for learners looking for an immersive experience with AI tutors . However, users have reported issues with incorrect language selection, audio problems, progress loss after updates, and AI accents not matching selected avatars R79R82. There are also concerns about subscription billing .
Head-to-head: Preply vs PraktikaPromova is appreciated for its patient, clear, and unhurried learning pace, covering various learning styles including listening to pronunciation and spelling . It focuses on phrases and sentences rather than just grammar R94.
Better for: Promova is better for older adults or anyone who prefers a patient, clear, and unhurried learning pace that covers different learning methods like listening and spelling . It suits those who want to learn phrases and sentences for practical use R94. However, some users find the AI for conversation practice to be poor and inaccurate, and course content for certain languages like Japanese and Arabic can be very limited or buggy R93R95.
Head-to-head: Preply vs PromovaSpeak is described as seamless, intuitive, and realistic for learning new languages, helping users have real conversations . It is recommended for those wanting to learn multiple languages and experience an immersive environment .
Better for: Speak is better for users seeking an immersive and intuitive app to learn multiple languages and practice real conversations . However, it is generally not free, with users reporting high costs and unexpected charges after free trials . Some users also report difficulty canceling subscriptions .
Head-to-head: Preply vs SpeakYou should stick with Preply if you prioritize finding a specific tutor you love and value one-on-one live lessons, as many users praise their individual tutors and the ability to try different ones . It's also suitable if you need a platform that offers a selection of languages and provides engaging, real-life conversation practice .
Evidence note: All alternatives had sufficient reviews to form a pitch.
Frequently asked
Why do Preply users complain about billing?
Is Preply customer service helpful?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R1] Preply Be careful your credit expire: I dint notice it at first but later I found out my credits were expiring. This system is morally wrong. I paid for my classes it doesn’t cost this company anything to keep my credits current. It’s a scam!
- [R4] Preply Didn’t work the first lesson.: Keep an eye on your credit card statement after you cancel. They’ll charge you monthly. Even after you cancel your subscription is finished.
- [R10] Preply Engañosa: Tengan cuidado. Contraté 4 clases para mi hijo para un examen puntual. Y la plataforma te renueva mensualmente sin que pidas renovación. Para colmo de males te programa fechas de clases sin que te enteres
- [R22] Preply Unethical billing practices: Their subscription system is a textbook case of dark patterns designed to waste your money. Basic simple things like purchasing the amount of classes you need and want are made difficult. Update: I got a developer response. It amounted to saying that their policies were standard. Indeed. It’s standard to obfuscate and manipulate. It’s standard to make money by getting
- [R3] Preply No Refunds: the actual lessons are normal, but the customer service is terrible and you will not get a refund on lessons if your tutor canceled on you last minute or if you cancel your subscription before you take every lesson.
- [R13] Preply Poor support: Honestly I wouldn’t recommend if you have any issues support is literally not helpful at all. I don’t enjoy their subscription model. The tutors can be great-really takes trial and error.
- [R16] Preply Account Randomly Deactivated: UPDATE* of course the response from Preply was the same stock response to other users’ frustrations, further confirming that this app probably does not have human support at all. No actual communication, just automated messages that don’t help or explain anything whatsoever I woke up this morning to an email saying that my account was cancelled, even though I had a l
- [R19] Preply SCAM! Be careful you will never get a refund: Be careful you will never get a refund! The teacher failed to show up for the lesson twice; I requested a refund through support, but they’ve been giving me the runaround for a week now, and I still haven't received it! Choose a different way to learn the language!
- [R6] Preply Switching between written documents needs improvement: See above
- [R9] Preply Could’ve been 5 stars, BUT: Need more flexibility with recurring schedules. For example, setting up recurring classes for every two weeks or 3 or the first Monday of every month, etc. My calendar is complex but could follow a pattern if this was available on the platform Second, easier way to manage multiple tutors. I have multiple tutors for different topics and more flexible scheduling would he
- [R12] Preply Tutor Great: I absolutely love my tutor! I just wish you could make a sub profile because my son who is only 9 and I are both learning on Preply but instead of being able to have a sub profile or added person to the profile I can only add lessons which I believe makes it difficult for my tutor because he has to plan the lessons and since it’s just my profile sometime he only knows what to teach un
- [R15] Preply Clumsy app: Hard to collapse keyboard after typing required died such as leaving a note for why a reschedule is required.
- [R31] Preply Rude Instructors: My experience with this app was highly negative. And, there seems to be no customer service. I complained about a teacher who was late and rude. No emails. Nothing. I just deleted the app. And, I still have credit on there. I tried it as an alternative to italki, but found I like italki better. At least italki will give you refunds and respond to CS requests.
- [R41] Preply Unprofessional: Tutors cancel recurrently, reschedule without asking if time would work, very difficult and unreliable
- [R45] Preply Scam!!!!!: Do not use. They allow instructors to schedule classes whenever they want without you agreeing to it, and expect you to pay! They will essentially steal your money.
- [R7] Preply Acosadores: Estuve como profesora menos de una semana en la app y lo único que recibí fueron mensajes de “alumnos” con fotos de perfil sumamente inapropiadas, imágenes explícitas de cosas que nada tienen que ver con enseñar un idioma, completamente decepcionante. No es un lugar seguro para aprender ni enseñar
- [R51] Babbel Languages: No other languages are provided other than a short amount, really disappointing seeing as I really wanted to learn Korean
- [R52] Babbel Stop the doom scrolling!: In my spare time it is nice to be able to learn something like a different language instead of fall into the trap of doom scrolling. And it is fun too!
- [R53] Babbel Let’s you pass but you shouldn’t: I want to learn but if you keep pressing continue you advance without actually learning. It rewards completion and not competency. Some languages I don’t care to write, so there should be a way to select what you want to get out of a language to go through it.
- [R54] Babbel Pictures have very little correspondence to word or phrases. Will charge you yearly without notice: The current PICTs are useless for expressing what is being taught. Zero refund once charged! I don’t recommend this company. No human to talk to also!!
- [R65] Memrise Easy Language Learning Horrible Customer Service: A few years ago I paid for the lifetime upgrade and since then I had to buy a new phone. Well guess what? The lifetime membership did not transfer. I emailed customer service about and they asked me if I still had the receipt EVEN THOUGH THEY COULD SEE IT ON THEIR END THAT I HAD PURCHASED IT. And of course I don’t have a receipt for something that I paid for over FIVE ye
- [R66] Memrise Easy Language Learning They have Chawcktow!!!: ❤️
- [R67] Memrise Easy Language Learning Stuck: I think it’s got a bug because I keep going over the same ol’ lessons. It might be because I had to upgrade phones.
- [R68] Memrise Easy Language Learning Soulless robots and AI. Used to be better.: I used to spend hours and hours on Memrise, about a decade ago. I used it again a few years ago to study a language. Now Memrise is all about promoting its AI robots, which either are costing them tons and environmentally damaging, or are oft-used practice convos that aren’t really AI but they’re that terrible at branding it. This alone would be a dealbr
- [R79] Praktika Wrong language: I have selected I want to learn Arabic but tutor spoke English to me
- [R80] Praktika Lesson: Everything is cool, I just really want premium. · translated
- [R81] Praktika Regarding some issues: The person we're video chatting with blocks the text and conversation. Can you make it so they can be minimized or closed? · translated
- [R82] Praktika Audio stopped working: Reinstalled app, bug did not fix the problem. Contacted support, no response
- [R93] Promova Promising start but course is super short and worthless: I liked the program and decided to subscribe. Imagine my dissatisfaction when I found out the whole Japanese course was about one week worth of learning. There is nothing beyond that. And advertised AI mode is not available by the way. So definitely false advertisement
- [R94] Promova Like it a lot but….: I’ve only been using this for a few days, but I already really like how it’s phrases and sentences instead of just grammar. However, I’m getting a little frustrated because when doing the conversation type lessons, the input is very incorrect. It’s like it’s trying to take what I’m saying in Spanish and put it into English. I honestly need that more than anything so I might en
- [R95] Promova Arabic Is Worthless: The Arabic lessons have tons of bugs in them. Functionality is a pain. Beyond that the grammar and vocabulary is a bit off. I have friends who speak Arabic and they looked and told me to not waste my time.
- [R96] Promova Avoid: Poor product, there are much better options out there. And their unsubscribe button doesn’t work on the many many promo emails.
- [R107] Speak Như lồn: Vvvb
- [R108] Speak 5 stars: This app is helping me
- [R109] Speak No way to start at appropriate level: The instruction method is good, but it should test better so you can start at your appropriate level. It started me at “Hello, my name is. . .” which is way, way too basic for my level. I’ve reached out twice to customer service to see if there is a way to adjust, but I’ve received no response. I’m frustrated at this point and I regret spending money on the s
- [R110] Speak SCAM: Ad said it improves English, it only helps foreigners not improve English for Natives
- [R21] Preply HELP: i have meet with an amazing german teacher but somehow the app keeps declining my card!! and i cant make the payment
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store