Preply

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US I love it that’s why I gave it⭐️⭐️⭐️⭐️⭐️: I love it so much. I learn Spanish on Preply and my teacher is Diana. She is the best Spanish teacher I ever had I had Duolingo, but I don’t really like it cause I have to do it every single day but I love that you can do it from one day to five days a week. It’s really funny. You should try it. It’s really really fun. There’s a bunch of different tutors a
2. [R3] 5/5 · US Spanish: I’m learning such great Spanish so far and I cannot wait to learn more from Preply. There is a selection of languages but the teachers are great my teacher is truly a good one, nice to meet and overall not a rush. I appreciate everything she does for me like she is always kind and understanding. My teacher really takes consideration into her work and teaching. Also there is homework but i
3. [R4] 5/5 · US Love it: I love that you can try different tutors until you find the right one for you. This app is the best Spanish learning app by a mile.
4. [R5] 5/5 · US Love: Preply is my favorite for language learning. I found a tutor I love, shoutout to Anh L.! The sound quality is way better than I would expect ❤️
5. [R13] 5/5 · US Learning Kiswahili: This app is so much better than Duolingo I am glad I found it. Lessons from live tutors on several subjects is engaging and prepares you for real life conversations and situations.
6. [R29] 5/5 · US Great App: It’s exactly as advertised. Personal tutoring, an hour at a time. You can’t beat this kind of language practice outside expensive classrooms
7. [R37] 5/5 · US Pretty Sick and Great Pricing: Tbh? This app is perfect perfect if you don’t really have people to talk to in Spanish every day (or your desired language). The prices are super reasonable and I was shook. I pair this with Duolingo for vocab and also listening to podcasts and shows and stuff in Spanish. It’s really helpful to have an actual human to talk to.
8. [R52] 4/5 · US Love it: I love Preply. The only thing I wish was better is not having money “expire” in your account after like a month if you don’t use it to schedule lessons with. And we pay for trial lessons with a tutor but the tutor doesn’t get any part of the money for their work. The whole fee goes to Preply. Otherwise, I really like the layout. I have used the website for Chemistry, Math, and Spanish
9. [R6] 1/5 · US Didn’t work the first lesson.: Keep an eye on your credit card statement after you cancel. They’ll charge you monthly. Even after you cancel your subscription is finished.
10. [R8] 1/5 · US Engañosa: Tengan cuidado. Contraté 4 clases para mi hijo para un examen puntual. Y la plataforma te renueva mensualmente sin que pidas renovación. Para colmo de males te programa fechas de clases sin que te enteres
11. [R17] 1/5 · US Unethical billing practices: Their subscription system is a textbook case of dark patterns designed to waste your money. Basic simple things like purchasing the amount of classes you need and want are made difficult. Update: I got a developer response. It amounted to saying that their policies were standard. Indeed. It’s standard to obfuscate and manipulate. It’s standard to make money by getting
12. [R28] 5/5 · US Love the app BUT app subscription: Great app amazing tutors but you should be able to mange your subscriptions through the app and not have to open the browsers on a computer to cancel. That’s bad faith business practice and you know it…
13. [R2] 1/5 · US Be careful your credit expire: I dint notice it at first but later I found out my credits were expiring. This system is morally wrong. I paid for my classes it doesn’t cost this company anything to keep my credits current. It’s a scam!
14. [R65] 1/5 · US Preply removed $60 of my credits and just deleted them . Basically took the money .: I had about $60 preply refused to return it to my cc. They just took it and now credits not there. Just stole $60 .
15. [R68] 1/5 · US You loose money without realizing: Preply is a scam. Any lessons that are not scheduled within the cycle (28 days) will be “expired” - meaning disappeared. Preply just take your money without you even noticing. I didn’t realize this until this month and I have been using Preply for over 2 yrs, who knows how many of my lessons have “expired” before I get to schedule. Instead of crediting your lesso
16. [R10] 1/5 · US Poor support: Honestly I wouldn’t recommend if you have any issues support is literally not helpful at all. I don’t enjoy their subscription model. The tutors can be great-really takes trial and error.
17. [R11] 1/5 · US Account Randomly Deactivated: UPDATE* of course the response from Preply was the same stock response to other users’ frustrations, further confirming that this app probably does not have human support at all. No actual communication, just automated messages that don’t help or explain anything whatsoever I woke up this morning to an email saying that my account was cancelled, even though I had a l
18. [R14] 1/5 · US SCAM! Be careful you will never get a refund: Be careful you will never get a refund! The teacher failed to show up for the lesson twice; I requested a refund through support, but they’ve been giving me the runaround for a week now, and I still haven't received it! Choose a different way to learn the language!
19. [R19] 1/5 · US Great tutors, horrible app, horrible customer service.: I have tried five different payment methods going on six. None work reliably with this app. I would recommend if you can’t find a in person tutor try making a bank account then get a debit card. After that you can load a large balance onto the app with a number of different tutors, then cancel that debit card.
20. [R24] 2/5 · US Excited to start: The only thing I’m having an issue with on Preply is the fact that I started on Facebook and I signed up using Facebook as my login info. I was able to respond to my email to my tutor because I already booked one session for Thursday afternoon, the only difficulty with the app is my message history with my tutor is not showing in the app now.
21. [R40] 3/5 · US Switching between written documents needs improvement: See above
22. [R41] 1/5 · US App video and audio lags.: App video and audio lags.
23. [R48] 1/5 · US Problem in the application: Thank you for creating this application, but i have a problem when i want to join at that section that asks about ( what is your job title or role ?) when I want to write my answer at the box I can’t do it because my keyboard doesn’t appear, i tried a lot of times but the same problem happened ,Can you fix it please. Thanks
24. [R34] 1/5 · US Unprofessional: Tutors cancel recurrently, reschedule without asking if time would work, very difficult and unreliable
25. [R42] 1/5 · US Scam!!!!!: Do not use. They allow instructors to schedule classes whenever they want without you agreeing to it, and expect you to pay! They will essentially steal your money.
26. [R67] 1/5 · US Dishonest company; steals money from students: After giving preply money for several years, I decided to stop because of some issues. 1: Their teachers have asked me to cancel classes and when I do, I have to pay for that. It’s irresponsible for teachers to want to cancel last minute and even though I have messages from the tutor asking me to cancel, I was still at fault. Lesson learned. 2: Tut
27. [R70] 1/5 · US Horrible: This app Started off good these tutors on here or taking money then they will inactive they account supports takes so long to reach out my lesson started at 11:30am tutor is inactive did not Get my money back at all when canceling the sessions due to tutor not joining I done had tutors ask me questions that has nothing to do with math which is weird as well
28. [R333] 3/5 · GB Bombarding with notifications: Good service, but the app treats frequent users like it’s their first time every day. Endless notifications without a way to control them. If I turn off notifications I can’t get direct messages. In response to the developer response: I don’t need a reminder a day before and 12 hours before for every single lesson 5 days a week. Even the reminder 10 minutes before
29. [R534] 3/5 · CA A lot of annoying notifications: I have turned off all possible notifications. Still receive push notifications to buy more classes or to learn something. It’s really annoying. Forces me just to turn off push in settings per app, but I do want to receive a reminder when the class is starting.
30. [R563] 3/5 · CA Too many notifications: Hey there! I love being checked in on and reminded about lessons but receiving several notifications about a lesson that I scheduled, marked in my own calendar and confirmed, it seems like a bit much… My email gets notifications the app reminds me several times and the worst part is I have no option to limit this. It’s simply automatic and irreversible! I don’t want to ha
31. [R230] 3/5 · US Technical issues: As a tutor, the whiteboard is a great tool, I use my iPad and have a pen so I can draw easily, however you can’t use the classroom in the app, you have to open a web browser. I’ve been unsuccessful in my attempts at sharing my screen during class due to incompatibility with browsers which has put me in awkward situations in classes. I wish this was taught in one of your courses b
32. [R366] 3/5 · GB Platform is poor on new MacBook: While the classes are working alright, the platform itself is causing me problems. First of all, I need to connect via my phone because no audio comes out when I connect with my computer (not the computer’s fault). Moreover, the chat freezes, so whatever my teacher shares with me needs to be downloaded quickly otherwise I won’t be able to access it anymore as the s
33. [R470] 3/5 · GB Issue with screen sharing: Its very helpful app but other than computer we can't share screen in IPad or IPhone which ıs not helpful when you don't have a computer and there is no recent update
34. [R7] 1/5 · US Acosadores: Estuve como profesora menos de una semana en la app y lo único que recibí fueron mensajes de “alumnos” con fotos de perfil sumamente inapropiadas, imágenes explícitas de cosas que nada tienen que ver con enseñar un idioma, completamente decepcionante. No es un lugar seguro para aprender ni enseñar
35. [R20] 1/5 · US They dont refund money: They dont refund money and i wait like more that hours to speak with a agent they never respond ...,,
36. [R21] 3/5 · US No Refunds: the actual lessons are normal, but the customer service is terrible and you will not get a refund on lessons if your tutor canceled on you last minute or if you cancel your subscription before you take every lesson.
37. [R84] 1/5 · US Scam alert: I had technical issues where I could not hear my tutor. Preply refuses to refund
38. [R45] 1/5 · US Good luck trying to cancel your subscription: Honestly love my my tutor but I don’t want another subscription. I want a few lessons in advance to prepare an exam. Cancelling this was a chore and I absolutely LOATHE these shady company practices. Firstly offer a class pack, simple as that. Secondly if you insist on a subscription 🙄 make it easy and obvious to cancel. It was so deeply hidden in t
39. [R99] 2/5 · US User experience could use work: i loved my tutor, but the subscription model is very limiting. and you cant cancel subscription from the app which feels scammy. But i found a great tutor.
40. [R170] 3/5 · US Terrible at cancelation: A good overall app with great tutors. A little pricey, compared to the other apps out there. What’s really terrible about it is it’s very complicated to cancel the subscription once you start. Not obvious at all, and they try to repeatedly trick you to pressing the wrong button. Shame on you guys.