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Updated July 2026 · real, multi-region App Store reviews
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Rappi

45
Value score / 100 Worth paying? No Skip it

Rappi is a convenient delivery app with a wide range of services, but it suffers from significant reliability issues, poor customer support, and questionable pricing practices, making its value highly inconsistent.

Free to download seen up to $1000 4.6★ lifetime (84,692) since 2015

Rappi offers a broad selection of delivery services, often praised for its convenience and speed when it works well R17R29. However, numerous users report severe problems with delayed or undelivered orders, unresponsive customer service, and an app riddled with technical glitches, making paid features like 'Turbo' or subscriptions feel like a scam R3R5R19.

Free vs paid

The app is free to download and use for ordering, but users frequently encounter additional fees and charges R11R292R729. Paid options, such as 'Turbo' for faster delivery or a subscription plan R4R11R19, are often criticized for not delivering on their promises, with orders still experiencing significant delays or being canceled without refunds R9R19R35R37. Some users also report that even with a paid plan, extra fees like tips are necessary for drivers to pick up orders R11.

Value complaints

  • Discounts with subscription are not visible or comparable to competitors, making it a waste of money.R4
  • Paying extra for 'Turbo' or faster delivery is a lie and orders still take a long time or are canceled without refunds.R9R19R35R37
  • New tariffs are constantly invented, requiring extra payments like tips even with a paid plan to ensure delivery.R11
  • Mandatory 'service fee' is frustrating and seems unnecessary.R292
  • The service is very costly in all aspects, including shipping and service fees, which are not coherent.R175R718R729
  • Users are charged a monthly fee but do not receive discounts on deliveries.R396

Where it delivers

  • The app is praised for being the best delivery app and offering fast service.R17R29R42R55
  • The 'Turbo' option, when it works, delivers orders in under 10 minutes.R169R174
  • It is a good solution for sending food to family members in other countries.R115R172R185
  • The app offers a wide array of services and products, making it very useful for various needs.R178R326R335R484
  • Some users report good experiences with customer service, including quick responses and compensation for problems.R358
Worth paying if

It might be worth paying if you are in a location where Rappi's service is consistently reliable and fast, as some users do have positive experiences with quick deliveries R29R174. However, based on the high volume of negative reviews regarding paid features, this is a significant risk.

Skip / stay free if

You should skip paying for Rappi's premium features or subscriptions if you expect reliable delivery times, responsive customer support for issues, or clear value for your money R4R19R35. Many users report that paying extra for faster delivery or a subscription does not guarantee better service and often leads to frustration and lost money R9R11R19R37.

Evidence note: The evidence is heavily skewed towards negative experiences, particularly concerning paid features and customer support, despite a high lifetime rating. Many positive reviews are very short and generic, while negative reviews provide detailed accounts of issues.

Frequently asked

Is Rappi's 'Turbo' delivery option reliable for faster service?
No, many users report that paying extra for 'Turbo' or faster delivery is a lie, with orders still experiencing significant delays or being canceled without refunds, despite promises of 10-minute delivery R9R19R35R37.
Does a Rappi subscription offer good value for money?
Many users find Rappi's subscription to be a waste of money, as they report not seeing any discounts compared to competitors and still incurring additional fees, even after paying for the subscription R4R11R396.
What are the common issues with Rappi's customer service?
Rappi's customer service is frequently described as terrible, non-existent, or unresponsive, with users reporting difficulties contacting real agents, conversations being prematurely ended, and claims not being investigated or resolved, especially for undelivered or incomplete orders R5R7R10R14.
Are there issues with Rappi's delivery reliability?
Yes, many users report significant issues with delivery reliability, including orders taking hours to arrive, drivers making detours, orders being incomplete or never delivered, and drivers falsely marking orders as completed R3R5R9R13.
Does Rappi have technical problems with its app?
Yes, the Rappi app is frequently criticized for being slow, having a poor user experience, crashing often, and being full of bugs, such as not allowing orders, not supporting international credit cards, or having glitches with order cancellation R1R2R6R12.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] 1/5 · US Mentira de descuento: Te dice que hay descuentos con la suscripción pero no veo ninguno comparado con PedidosYa, de hecho el valor es bien similar sin pagar subscripcion a la competencia. Perdida de tiempo y $$$
  2. [R9] 3/5 · US Tienen que mejorar los tiempos: Los tiempos que te indican al hacer la compra ya no son reales .no e a posible confiar en la hora de entrar . La prolongan una y otra vez aunque hayas pagado para entrega más rápida . Tengo invitados y el postre no llega ! Me han decepcionado
  3. [R19] 1/5 · US No paguen extra por menor tiempo: No se molesten en malgastar su dinero en pagar por que le entreguen en menos tiempo ya que es una gran mentira, el restaurante me confirmó que la comida ya estaba lista hace más de media hora y el motorizado nunca fue asignado, cuando pedí la devolución solo te cancelan sin devolución. Un robo!
  4. [R35] 1/5 · US This app sucks in Bogota: Takes forever! Drivers constantly pick up and then cancel orders. They offer the option to pay more for faster delivery. Don’t! Your food will still take forever and they will not give you your money back. Also wait until after your food is delivered to tip because chances are your order will be passed around to several drivers. Took over and hour and a half to get food t
  5. [R37] 3/5 · US Turbo es una farsa: Te ponen una cuenta regresiva de 10 minutos que jamas cumplen y después no hay beneficio, resarcimiento u opción de queja. Cámbienle el nombre, Turbo no es.
  6. [R11] 2/5 · US Muy muy mala: A ver. Las cosas llegan. Lo que sucede es que cada vez se inventan nuevas tarifas para que lleguen. Entonces, pese a que pagues un plan con ellos, si quieres que tu comida llegue sin haberse paseado 1 hora, tienes que pagar un extra y si quieres que algún repartidor tome tu pedido tienes que pagar propina. Entonces plan+extra+ extra. El tema de la propina no fuese un problema si el p
  7. [R292] 3/5 · GB A veces bueno a veces mal: He estado usando la aplicación Rappi durante bastante tiempo y, en general, la encuentro conveniente y eficiente para pedir comida y otros artículos. La interfaz de la aplicación es fácil de usar y la mayoría de los pedidos se entregan de manera puntual y precisa. Sin embargo, hay algunos inconvenientes importantes que deben ser abordados. En primer lugar, la “tarifa de
  8. [R175] 3/5 · US COSTOSÍSIMO PERO NECESARIO: Es un servicio muy costoso en todos los aspectos pero necesario. El precio que paga uno por la facilidad.
  9. [R718] 3/5 · CA Muy costoso en envíos: Es bueno, pero en envíos uno paga demasiado y no es coherente junto con el pago de servicio.
  10. [R729] 3/5 · CA Podría ser mucho mejor: La app antes era muy buena, pero de un tiempo para acá los precios que manejan Germán sospechas en muchos casos, y el que cobre una tarifa dé servicio cuyo propósito es desconocido es molesto
  11. [R396] 3/5 · GB Sr Flávia Lidiane: Conta uma taxa por mês de 19,90 e não tenho desconto nos delivery
  12. [R17] 5/5 · US Melhor app de delivery: São os melhores
  13. [R29] 5/5 · US Servicio Rápido: Fast service
  14. [R42] 5/5 · US Me encanta!: La mejor app para deliveries 🫶🏼
  15. [R55] 5/5 · US Ótimo: Eu amo rappi
  16. [R169] 5/5 · US Excelente app para pedir en LATAM: Recomiendo 100% la opción de Turbo que entrega pedidos en 10 minutos
  17. [R174] 5/5 · US Rappi is awesome: You can get anything you need and using turbo you can get anything in under 10 minutes I love it and use it all the time just remember to tip your delivery guy! Rappi is normally good at resolving problems and giving credits but sometimes when it’s not their fault they won’t refund but that has only happened to me once so far.
  18. [R115] 5/5 · US Good solution: It was the only way that actually worked to send food to my mother in Argentina. Tks
  19. [R172] 5/5 · US Los mejores: Vivo en ny y mando pedidos desde mi casa a un ser querido en Colombia. Son los mejores
  20. [R185] 5/5 · US Great service: Just love their service, specially because I can treat my girl when we are not close. Rappi will take care of you
  21. [R178] 5/5 · US Todo lo que necesitas al alcance de un clic ⚡️: Me encanta, me sacan de apuros cuando necesito algo urgente 🚨
  22. [R326] 3/5 · GB very useful: sometimes my parents can’t cook and this is the solution although it did come incomplete about twice
  23. [R335] 3/5 · GB Lots of choice and generally pretty good: Have improved massively. Not perfect but miles better Can be hard to get support
  24. [R484] 3/5 · GB Phenomenal idea, not working yet: I was blown away by the array of services and products I could finally order, as if I was back in the “first world”... Sadly most orders were cancelled for unknown reasons, support has a great support agent icon with a headset and all, but you don’t get a life chat or phone number to use, it’s all email and contact forms. The PayPal integration is super glitchy st
  25. [R358] 3/5 · GB Muchos problemas pero bien centro de ayuda: He tenido muchos problemas con Rappi más que todo cuando el Rappero tiene otro pedido que entregar pero la app no avisa. Por lo general, los del centro de ayuda responden rápido y ofrecen compensación.
  26. [R5] 1/5 · US scam: Mi pedido NUNCA fue entregado. El repartidor no lo dejó en la recepción, pero cerró la entrega como “completada” usando el código de verificación, y Rappi me negó el reembolso basándose en ese mismo código. El sistema está diseñado así: el repartidor recibe el código por la opción de “dejar en recepción”, NO deja el pedido, y tú pierdes tu dinero. Esto no es un error, es una falla de la que
  27. [R7] 1/5 · US No hacen caso a mi reclamo: El día de ayer realicé un pedido y el app no lo había tomado , al pasar esto hice otro pedido en otra pollería .. a los minutos tenía dos pedidos en curso , ahí mismo cancelé y me cobran el total del pedido sin enviarme nada a mi domicilio .. hago mi reclamo , responden q no procede sin investigar mas ! Y no permite el app reabrir el caso , simplemente no hacen caso , s
  28. [R10] 1/5 · US No ha un canal de ayuda ni reporta: Pargue un orden de flores y el repartidor me dijo que la florería se encuantraba cerrada. Cancele el pedido pero me cobró fees de servicio y, en el centro de ayuda ni hay la posibilidad de hablar con atención al cliente porque te dice que el orden está cerrada! Mala experiencia mal diseño de app nada servicio! Ya cancele mi suscripción de pro.
  29. [R14] 1/5 · US Extremely difficult to get support…shady drivers: Extremely difficult to get support. They don’t seem to vet drivers well…I’ve to deal with shady drivers who tried to con me and get my what’s app number to deliver after they claimed that the items were delivered but they still had them on several occasions. I tried to contact someone and report it but I only get an automated message saying they’l
  30. [R3] 1/5 · US Cold food: No options available for when the driver decides to take a massive detour route and bring us cold. McDonald’s couldn’t even get my money back.
  31. [R13] 1/5 · US Servio deficiente: Demoran mucho. Recogen y llevan varios pedidos a la vez.
  32. [R1] 1/5 · US Utter garbage: The app is hardly usable. Technical manage needs to be fired wholesale. Their product is an embarrassment to the human race.
  33. [R2] 1/5 · US No me deja hacer pedidos: Acabo de instalar la app y no me deja hacer pedidos aunque le pongo mis datos la cual que me los solicita , mandé mensaje a soporte y claro que no responden
  34. [R6] 1/5 · US App Hack Warning!: The app is not secure and seems to get hacked often. My credit card number has been leaked several times through the app and Rappi doesn’t care and in fact blames the clients and doesn’t stop fraudulent transactions or investigate them. If you have the app check your account daily and keep your card frozen until you need it. Unfreeze and then freeze again. You have been wa
  35. [R12] 1/5 · US No copy and paste possible: Hi, I’m very happy with your app but since the last update it is not possible anymore to paste text when communicating with the delivery person. I don’t speak Spanish so I have a few translations ready to copy and paste into the Rappi app-and this is not working anymore.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store