Rappi alternatives
Rappi users often seek alternatives due to persistent app bugs, unreliable delivery times, and poor customer service. Many also report issues with fraudulent charges and a lack of effective support for resolving problems. Alternatives focus on improving routing, delivery accuracy, or providing better support for drivers.
Why users look for alternatives to Rappi
- The Rappi app is frequently reported as buggy, slow, and prone to crashing, making it difficult to place or manage orders.R1R4R6R18
- Delivery times are often inaccurate, with orders arriving late or not at all, even when users pay for faster service.R3R9R14R21
- Users experience significant issues with customer service, including unresponsiveness, difficulty resolving disputes, and a lack of support for fraudulent activities or missing orders.R4R7R13R14
- There are reports of credit card information being leaked and fraudulent transactions occurring through the app, with Rappi allegedly blaming clients and not investigating.R16
- Users feel that 'Turbo' delivery is a false promise and that discounts with subscriptions are not competitive compared to other services.R9R10R46
- Some drivers are accused of scams, such as marking orders as delivered without actually delivering them, leading to customers losing money.R13R34R48R50
The alternatives
Keeta is a delivery app that some users find fast and easy to use, offering discounts for first orders R58. However, it faces significant criticism for poor customer service, delayed and cold deliveries, and alleged price manipulation R51R55R57R59.
Better for: Keeta might be better for users looking for initial discounts and a straightforward ordering process, provided they are in a region with reliable service and are prepared for potential customer service challenges R58.
Head-to-head: Rappi vs KeetaBeans Route is a routing app for delivery drivers, with some users finding it better than their company's internal systems R68. It is praised for its ability to help drivers find locations, though some updates have caused issues like changing pin colors or making numbers stuck on stops R73R76. Users also report that it doesn't always group stops efficiently in complex locations like apartment complexes and that the delivery pin accuracy can be off R65R72.
Better for: Beans Route is better for delivery drivers who need a routing app to optimize their deliveries and find locations, especially if their current company system is inadequate R68. It suits those who are willing to adapt to occasional app updates that may alter functionality R73.
Head-to-head: Rappi vs Beans RouteDelivery Route Planner is an app that helps users generate fast routes and can import addresses from spreadsheets, also offering the ability to export reports R80. While some find it easy to use and good for their work, others report issues with the app not loading, losing routes, or failing to optimize routes correctly R81R82. There are also serious concerns about fraudulent charges and misleading free trials R79.
Better for: This app is better for delivery drivers or businesses that need to quickly generate routes from spreadsheets and export reports, provided they are cautious about subscription practices and potential app glitches R80. It suits those who value the ability to add notes for each delivery item .
Head-to-head: Rappi vs Delivery Route PlannerBeans is an app primarily used by DoorDash and Uber Eats drivers to locate apartment buildings and unit numbers, often providing gate codes R94. Users appreciate its ability to save time and gas, especially for night deliveries . However, it has been described as buggy, with issues like not showing all apartment numbers, incorrect maps, and problems with subscription access R93R96. Support for the app also appears to be lacking .
Better for: Beans is better for DoorDash and Uber Eats drivers who frequently deliver to apartment complexes and need help finding specific units and gate codes R94. It suits drivers who are comfortable with a potentially buggy app and may need to cross-reference with other mapping tools like Apple Maps for better accuracy .
Head-to-head: Rappi vs BeansWolt Courier Partner is an application for delivery drivers, with some users finding it easy to use, accessible, and a good way to earn money R108R110. The map within the app is noted for its accuracy . However, many users report issues with not being able to log in due to not receiving SMS codes . There are also complaints about low tariffs and problems with canceled orders, where couriers may pay for cancellations without immediate notification R109. A significant issue for some is that the app lists the USA as an option for applying but does not actually operate there R107.
Better for: Wolt Courier Partner is better for individuals in regions where Wolt operates and who are looking for a straightforward delivery platform with an accurate map to earn income R108. It suits those who are not in the USA and can successfully navigate the login process R107.
Head-to-head: Rappi vs Wolt Courier PartnerYou should stick with Rappi if you consistently experience fast service and accurate deliveries, as some users report . It may also be suitable if you find the app's interface generally convenient and efficient, despite occasional issues .
Evidence note: Keeta has a limited number of reviews, making it challenging to form a comprehensive understanding of its overall performance and user satisfaction beyond the issues mentioned.
Frequently asked
Why do Rappi users complain about delivery times?
Are there issues with Rappi's customer support?
Does Rappi have problems with app functionality?
Is Keeta a reliable delivery app?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R1] Rappi Utter garbage: The app is hardly usable. Technical manage needs to be fired wholesale. Their product is an embarrassment to the human race.
- [R4] Rappi No me deja hacer pedidos: Acabo de instalar la app y no me deja hacer pedidos aunque le pongo mis datos la cual que me los solicita , mandé mensaje a soporte y claro que no responden
- [R6] Rappi Muy lenta la app: Muy lenta la UX, todo siempre está trabado cuando voy a clikear en algo se me sale pq ya se movió de lugar
- [R18] Rappi Can’t cancel an unfulfilled order from 2 days ago: I placed an order with a pharmacy 2 days ago, the order was never delivered, the app shows the order still in progress and I can’t cancel the order. The app has a glitch!
- [R3] Rappi Tienen que mejorar los tiempos: Los tiempos que te indican al hacer la compra ya no son reales .no e a posible confiar en la hora de entrar . La prolongan una y otra vez aunque hayas pagado para entrega más rápida . Tengo invitados y el postre no llega ! Me han decepcionado
- [R9] Rappi Turbo es una farsa: Te ponen una cuenta regresiva de 10 minutos que jamas cumplen y después no hay beneficio, resarcimiento u opción de queja. Cámbienle el nombre, Turbo no es.
- [R14] Rappi Terrible customer service: I decide to use Rappi in Colombia even though several people had warned me about the terrible service From what I gather Rappi works like uber, the rider gets to see the order and tip before hand and you have to tip extremely well if not your order will take forever to arrive I once had to wait FOUR HOURS for a pizza!!! (This is probably due to how poorly they’re paid
- [R21] Rappi Meh: espere durante 7 horas mi pedido, nunca llegó, al menos me devolvieron el dinero el crédito por la espera, todo esto en canning, no se si en otras localidades pasa igual
- [R7] Rappi Cold food: No options available for when the driver decides to take a massive detour route and bring us cold. McDonald’s couldn’t even get my money back.
- [R13] Rappi scam: Mi pedido NUNCA fue entregado. El repartidor no lo dejó en la recepción, pero cerró la entrega como “completada” usando el código de verificación, y Rappi me negó el reembolso basándose en ese mismo código. El sistema está diseñado así: el repartidor recibe el código por la opción de “dejar en recepción”, NO deja el pedido, y tú pierdes tu dinero. Esto no es un error, es una falla de la que
- [R16] Rappi App Hack Warning!: The app is not secure and seems to get hacked often. My credit card number has been leaked several times through the app and Rappi doesn’t care and in fact blames the clients and doesn’t stop fraudulent transactions or investigate them. If you have the app check your account daily and keep your card frozen until you need it. Unfreeze and then freeze again. You have been wa
- [R10] Rappi Mentira de descuento: Te dice que hay descuentos con la suscripción pero no veo ninguno comparado con PedidosYa, de hecho el valor es bien similar sin pagar subscripcion a la competencia. Perdida de tiempo y $$$
- [R46] Rappi No paguen extra por menor tiempo: No se molesten en malgastar su dinero en pagar por que le entreguen en menos tiempo ya que es una gran mentira, el restaurante me confirmó que la comida ya estaba lista hace más de media hora y el motorizado nunca fue asignado, cuando pedí la devolución solo te cancelan sin devolución. Un robo!
- [R34] Rappi Extremely difficult to get support…shady drivers: Extremely difficult to get support. They don’t seem to vet drivers well…I’ve to deal with shady drivers who tried to con me and get my what’s app number to deliver after they claimed that the items were delivered but they still had them on several occasions. I tried to contact someone and report it but I only get an automated message saying they’l
- [R48] Rappi Pésimo sistema de quejas: Un Rappi se robó mi pedido de 500 pesos y el sistema de Rappi ni me permitía reportarlo. Hasta me cerraban la conversación cuando intentaba hablar con dormirte técnico.
- [R50] Rappi Scam drivers: Some of the drivers are running a scam lying about the location… I stood outside for over an hour. The app says the driver was at my location. I was literally walking up and down the street. The driver never showed up.. it has been over eight hours and it still says the drivers app at my location… There is no way to contact this company to get the issue resolved , the help option onl
- [R51] Keeta The worst customer service known to mankind: Terrible customer service.
- [R55] Keeta Bad, bad, all orders are late and arrive cold. · translated
- [R57] Keeta A fraudulent and deceptive app that manipulates prices. When you first download it, it gives you huge discounts, but these are actually the original prices, so there's no real discount from them. I was just about to order from Kita Market, and the prices were crazy. It was one price before adding to the cart and a different price at checkout, and they remove the discounts! Why are we not valued by you? · translated
- [R58] Keeta Very good: Keeta is fast easy to use and simple and you get a discount for the first order and probably there’s more discounts for other people
- [R65] Beans Route F- tier routing app: I hate this app. This is worse than GroundCloud and the holy grail packageroute. This app doesn’t group stops in apartments trailer parks suites etc, because they tout easy pinpoint to find said apartment etc. that means I have to trailblaze and mark every apartment (1-100 apartments) trailers (1-100 trailers) it gets old and annoying and the feature to move the pinpoint is an
- [R67] Beans Route Suggestion: Might I make some suggestions? The road lines, make them alittle darker. Easier to see when zoomed out. Make the dots not so huge, alittle smaller. And just round, pass on Tear drop shaped. If they’re too big They overlap when zoomed out. Remove the excess labels, I don’t need to see the building labels. I.E-Walmart, chevron, toy store. drivers just need to see the street, and the
- [R68] Beans Route Stop asking for review: It’s better than the company system
- [R70] Beans Route no way to move pins?!: There is no way to tell beans a stop is misplaced on map. The best you get is if your so far away it asks you if you want to permanently move the stop to where you are now. It needs an option to just move it in case the location is close but still off by just one street for example or if you realize a stop is misplaced before being there, you might forget in the mean time an
- [R79] Delivery Route Planner Mixed signals: The app seems really good. It’s cool that you can save contacts and there’s a lot of settings you can add. But what’s not cool is when I’m doing my job delivering and I’m just trying to do a couple over routes and in the middle of it you tell me I have to purchase your trial right after I’ve already created the route and you’ve allowed me to create the route and proceed with the rou
- [R80] Delivery Route Planner Fast and easy: Really easy to use and fast route is generated. Love the option to use spreadsheet instead of typing addresses. Can export reports to my manager as well so all great!
- [R81] Delivery Route Planner App won’t load: Not sure if it’s somehow my phone but every time I go to open the app it immediately closes. I tried restarting my phone, and force closing the app, but as a delivery driver that was depending on this today, I’m very frustrated as I’d already set up my route last night and now it’s not working. I shouldn’t have relied on it so heavily because I’m quite literally going to be forced
- [R82] Delivery Route Planner Not what I expected: From losing all my routes to not being able to add new locations the last few months have been hell for trying to run my business. Customer service isn’t very helpful and sometimes takes a few days to respond. I used this app for years but because of recent developments I won’t be returning.
- [R93] Beans App just stopped working correctly: After being a subscriber for years, it just stopped working. I think the issue started when I had an Apple payment not go through. I updated my payment method and has not worked since. I contacted support and they told me to cancel my subscription and resubscribe, but that didn’t fix the issue
- [R94] Beans Gate codes: Love having access to gate codes
- [R95] Beans Why change?: This app used to tell you if an apartment was on the 1st, 2nd or 3rd floor. It no longer does that. Why the change? It was a good feature!!
- [R96] Beans Terrible app: I paid the monthly subscription weeks ago and still can’t access gate codes, or anything. Everything is blank. It wants me to fill it in. I was told this app already has the gate codes and shows them to me. The entire app even navigation is terrible
- [R107] Wolt Courier Partner NOT IN USA: i do not know why they had added USA to the application when some one trying to apply as delivery driver, and when started applying it never worked, and when i googled wolt company, it showed to me they don't have USA on list for applying for delivery driver position
- [R108] Wolt Courier Partner Rating: A good, accessible, and easy to use app. · translated
- [R109] Wolt Courier Partner Problem: Issue from Romania 🇷🇴 We all have issue on the same things . Mainly ours problem is cancel order (every week we couriers pay for cancel order ) . For example today is Monday and ours week is start so if somehow anyone cancel one order after 8/9 days later when we got the report we know that We had a cancel order . So we like to know on the same time when the order is cancel .
- [R110] Wolt Courier Partner Super: Super
- [R22] Rappi No ha un canal de ayuda ni reporta: Pargue un orden de flores y el repartidor me dijo que la florería se encuantraba cerrada. Cancele el pedido pero me cobró fees de servicio y, en el centro de ayuda ni hay la posibilidad de hablar con atención al cliente porque te dice que el orden está cerrada! Mala experiencia mal diseño de app nada servicio! Ya cancele mi suscripción de pro.
- [R30] Rappi Práctico: Pescar forma de pedir las cosas pero aveces el servicio al cliente es malo
- [R59] Keeta Poor customer service: Worst customer service ever
- [R72] Beans Route Delivery Pin: The app is great but can you give us the option to adjust the delivery pin. Most of the time it’s not accurate and I have to use other alternatives to find the location. Thanks.
- [R73] Beans Route Would be 5 stars but they update: This app is great have no issues with it whatsoever. I’m a manager for Fed ex ground so it works great for my guy and me till they pump out a new update. Everytime they update this app it breaks something. For example did the latest update now all my dots are the same color like why. On another route an apartment we have pinned point great, not anymore because the
- [R76] Beans Route Great app but this update: Changed the colors to all be the same. Why
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store