JCPenney

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R119] 3/5 · US Feed: I don’t think it’s right for you to charge an eight dollar fee to those of us who do not have a local store to actually return to. I shouldn’t have to drive over 30 miles to return it to a store without getting charged.
2. [R74] 1/5 · US Returns are a nightmare: I ordered a pair of jeans and didn’t like them our store closed at our mall so I asked for a return label that cost $8.00. Then I couldn’t print it off so called and the customer service gave me an address to use to send them back so went to the UPS store and they wanted $16.00 to print the label for the return by then I was totally upset finally the UPS store helped me to
3. [R220] 3/5 · US Shipping charge: I placed an online order, didn’t notice that there was a shipping fee. I place a second order a couple of hours later no shipping fee charged. I decided to called them & asked them to either cancel the 1st order to avoid the shipping charge or merge the orders. They stated that they are not able to do it. That I had to only 30 minutes after an order is placed to get it cancelled.
4. [R71] 1/5 · US Price Adjustment: I bought a ring 2 weeks ago which is now $300 cheaper. It won’t even ship for another month but JCP will not give me a price adjustment.
5. [R53] 1/5 · US Rewards or no rewards: I have been shopping at JCPenney for years recently I had $20 in rewards credit but they expired so how do you give me credit for what I spend at your store and then you just take it away. So I called customer service and asked them if they could restore them so I could use them the young lady told me no she could not restore them. So I asked her where I could make a complai
6. [R8] 5/5 · US Been shopping there all my life.: Great sales
7. [R23] 5/5 · US Recommend JCPenny: Been shopping here for many years. Have items for entire family. Always have excellent sales, coupons, & customer service. = )
8. [R86] 5/5 · US Good stores, great values.: When they have sales and extra off coupons on top of that, you can get great deals. I will say the WiFi at the store closest to me is sketchy and I wish it was better. Sometimes the app just goes in circles for too long before getting the price of the items.
9. [R142] 5/5 · US Always JCP: I've always been a customer of JCP for a long time. But I've been buying from them a lot, lately. They have the best sales...I love shopping for the pink ticket items. The clearance sales are so good, I really do save a lot. Then there's the $10 rewards that stack up, and seem to come in handy! We really do save a lot of money and we get quality clothing. Returns are easy, especially w
10. [R5] 5/5 · US Great App: The app interface is great. Easy to use. So glad there is an app that I can use to still shop at JCP. Getting jewelry sent takes too long though. Usually weeks so be prepared for that. There are fewer and fewer stores now. The one by me is falling apart and really let go. The landlord won’t fix things. Large holes and missing tiles in the ceiling with 50 gallon cans sitting around catc
11. [R73] 5/5 · US MY GO TO STORE FOR QUALITY AND GREAT PRICES: JCP Online Shopping Is Very Convenient And User Friendly. As A Senior I Am Extremely Impressed With The Ease Of Online Shopping.
12. [R84] 5/5 · US Love the JCP app: Customer service is always fantastic. Everyone has been pleasant and very helpful. The app is easy to use.
13. [R108] 5/5 · US Great service: Very easy to access and easy to navigate
14. [R3] 5/5 · US Slippers: JC Penny’s has the best assortment of ladies slippers! I go there for quality. I ordered the same name brand from Amazon & they were a cheap copy, made in China. Never again. Maria Sakowitz
15. [R87] 5/5 · US Jewelry: After spending several hours looking for a ring in the mall I ended in J.C. Penney’s LIZ in the jewelry section right away and came up and helped she was very patient and very knowledgeable. I am very hard to please. She showed me a variety of rings and I went back and forth. I ended up with a very good deal for way less money with all the discounts. And for the same exact ring at th
16. [R26] 5/5 · US Shopping/everything: You can always find what you’re looking for in any department of JCPenneys
17. [R136] 5/5 · US Gatekeeping JCP: Love the finds of diverse clothing I find online and in the store! Whomever is the buyer the last year or two… bravo! Love me all of JCP!!!!
18. [R155] 5/5 · US One of my favorites: JC Penny has always been one store I truely love. I used to buy all my daughters baby clothes on up to pre teen. And she’s now almost 43 .It’s once a teen they want to do as THEY like. But I still shop there now too Love love this place.
19. [R141] 5/5 · US Perks: Being able to receive awards and coupons right from the app
20. [R2] 1/5 · US App Could be better quality: Can see pictures of items clearly, always blurry unlike other shopping apps
21. [R4] 1/5 · US App Update STINKS!: I regret installing the new app update because the search function no longer works properly. I won’t be purchasing anything more from JCP until that issue gets fixed. I liked the convenience of shopping from the app, but it doesn’t function properly now, so no more online shopping for me with JCPenney.
22. [R9] 2/5 · US Online experience: After having reset my password recently, it wouldn’t accept my password and wanted a new. In doing the process, it locked me out of my account. So I go back to my email to unlock it and it doesn’t unlock it. I tried to check out as I guess, but it’s requiring me either to sign in or create a new account. Frustrating.
23. [R16] 1/5 · US Impossible log in: It’s almost constant that the app doesn’t recognize my name and password. Reset and it still can’t connect. Easier to go elsewhere. Now it won’t accept my nickname to review. LOL.
24. [R1] 1/5 · US Worst customer service ever: Ordered $226.00 worth of merchandise and it was sent to a wrong address. They would not replace the items nor would they credit my money back. I have beef a JC Penny card holder for more than ten years
25. [R13] 1/5 · US No Merchandise and no Refund: I ordered some blinds on 3/20/26 and still have not received them and have been given the runaround trying to get my refund. I’ve talked to over 12 people including a supervisor and as of 1:20pm today they’re still giving me this unprofessional service. I’ve even been sent to the store and they still didn’t give me a refund and today they say go back to the store. Thi
26. [R15] 1/5 · US Did not get my order: I opened my package and it was not the items I ordered. I called customer service and they explained to me that I have to take the items back to the store to return them. Or I can mail back the items. I have to do all this for items I paid for and did not get! Someone else out there will have to do the same thing. Now it will cost me money to return things I did not order. Ca
27. [R35] 1/5 · US My last order: I received my last order which was Nike tennis shoes and Nike slides. I got the tennis shoes but no slides. I called customer service the same day, the lady credited my account then said she reordered the slides. I still have not got the slides and no emails about them. I’m wondering if she did do anything because I can’t see it in my account. I need the slides delivered or a credit
28. [R14] 2/5 · US Shipping: I love JCP but shipping has been horribly inconsistent. Do NOT order if you need an item by a specific date.
29. [R38] 1/5 · US Not reliable: App will show items in stock then when you order it will cancel your order after the sale is over and make you pay full price if u want that item
30. [R43] 1/5 · US Order not received: My order was placed on May 16. It is now June 3. No communication as to what is going on. That is poor service!
31. [R49] 1/5 · US No tracking updates - poor communication (or lack of): Very disappointed with the JCPenney app and online ordering experience. My order has shown nothing but “In Transit” for days, and I have received no tracking updates through the app or by email. Customers should be able to see where their package is and receive timely updates without having to guess what’s happening. The lack of communication
32. [R11] 1/5 · US Prices never match: So today they have a buy one and get two free sandal sale. When you scan certain sandals(Clark’s for this example) it has a sale price and a buy one get two free right under the price. But when I went to check out they rang up the original price with the other two free. Another way their app is terrible. When you scan an item for price check, you can’t automatically add it to
33. [R55] 1/5 · US The app sucks: If you plan on using it in store just know it won’t scan prices we tried 6 phones between the family but it just doesn’t scan