JCPenney

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Been shopping there all my life.: Great sales
2. [R16] 5/5 · US Recommend JCPenny: Been shopping here for many years. Have items for entire family. Always have excellent sales, coupons, & customer service. = )
3. [R22] 5/5 · US Best Value: I find the clothes which really meet my budget and elegance, thank you for last, 40+ years of your commitment with me.
4. [R39] 5/5 · US I love JCP: I have shopped at JCP for over 30yrs with my family every Saturday as a routine. Recently, my visit was excellent filled with a ton discount purchases with my rewards program and a fun trip to the beauty salon. Make the store a part of your family fond routine memories. Cheers-
5. [R11] 5/5 · US Easy 5!!: Easy to give JCP a 5. All clothes, materials and personnel.
6. [R14] 5/5 · US Kevin in Jewelry: I recently had my wedding set resized, and I couldn’t be happier with the experience. Kevin at the Cedar Rapids location is truly excellent at what he does. He took the time to properly size my finger, sent my rings in, and they came back absolutely perfect. Kevin is knowledgeable, personable, and genuinely cares about his customers and making sure they’re happy with the end res
7. [R29] 5/5 · US Employees: My sister and I went to JCPenney at Polaris Mall I have never been so satisfied with shopping as I was today you’re sales associate VIVIAN was the most helpful and personable Sales associate I have ever had Great people are so hard to find these days so i hope you take care of the employees that take care of you Also I would like to shout out to MADHO our cashier great personality also
8. [R137] 5/5 · US Very impressed: I tried your curbside pickup today for the first time. It was a pleasant surprise how fast I was served. I will be back. Thank you!!
9. [R66] 5/5 · US MY GO TO STORE FOR QUALITY AND GREAT PRICES: JCP Online Shopping Is Very Convenient And User Friendly. As A Senior I Am Extremely Impressed With The Ease Of Online Shopping.
10. [R77] 5/5 · US Love the JCP app: Customer service is always fantastic. Everyone has been pleasant and very helpful. The app is easy to use.
11. [R101] 5/5 · US Great service: Very easy to access and easy to navigate
12. [R109] 5/5 · US Love JCP: User friendly design and easy navigation website! Great sales and reward points that stack up quickly! And you don’t have to use credit to earn the points! Easy returns/replacement process with very nice customer support!!
13. [R2] 2/5 · US Online experience: After having reset my password recently, it wouldn’t accept my password and wanted a new. In doing the process, it locked me out of my account. So I go back to my email to unlock it and it doesn’t unlock it. I tried to check out as I guess, but it’s requiring me either to sign in or create a new account. Frustrating.
14. [R3] 1/5 · US registering for rewards: -i created an account -when i tried to sign in, i received a message saying my account was not found
15. [R9] 1/5 · US Impossible log in: It’s almost constant that the app doesn’t recognize my name and password. Reset and it still can’t connect. Easier to go elsewhere. Now it won’t accept my nickname to review. LOL.
16. [R12] 1/5 · US The worse App: Hi, I have a JCPenny account, but I can’t take advantage of the sale today, neither through the app nor the website. Thanks for nothing. Jorge
17. [R6] 1/5 · US No Merchandise and no Refund: I ordered some blinds on 3/20/26 and still have not received them and have been given the runaround trying to get my refund. I’ve talked to over 12 people including a supervisor and as of 1:20pm today they’re still giving me this unprofessional service. I’ve even been sent to the store and they still didn’t give me a refund and today they say go back to the store. Thi
18. [R8] 1/5 · US Did not get my order: I opened my package and it was not the items I ordered. I called customer service and they explained to me that I have to take the items back to the store to return them. Or I can mail back the items. I have to do all this for items I paid for and did not get! Someone else out there will have to do the same thing. Now it will cost me money to return things I did not order. Ca
19. [R15] 1/5 · US Missing order: I ordered shampoo and conditioner but only received the shampoo. I have called customer service twice and don’t get a straight answer. I want the product that I paid for.
20. [R28] 1/5 · US My last order: I received my last order which was Nike tennis shoes and Nike slides. I got the tennis shoes but no slides. I called customer service the same day, the lady credited my account then said she reordered the slides. I still have not got the slides and no emails about them. I’m wondering if she did do anything because I can’t see it in my account. I need the slides delivered or a credit
21. [R20] 1/5 · US Update and recovering login information.: Live chat no help. Link not working. Upgrade not upgrading. Want let me shop online.
22. [R4] 1/5 · US Prices never match: So today they have a buy one and get two free sandal sale. When you scan certain sandals(Clark’s for this example) it has a sale price and a buy one get two free right under the price. But when I went to check out they rang up the original price with the other two free. Another way their app is terrible. When you scan an item for price check, you can’t automatically add it to
23. [R18] 1/5 · US Nothing works on online app: I can’t find my order. JCP asks its customer to rate them but you can’t. This app hasn’t changed in 20 years. JCP really needs to get with the 21st century. It’s not a pleasant experience to shop on line with this company. I haven’t shopped here for years and now I remember why!
24. [R50] 1/5 · US Horrific customer service: The JCPenney app is faulty. The screen freezes repeatedly. And it is not my phone. It only happens with the JCP app. I thought I had correctly updated my shipping address back to New York State from South Carolina when I placed an online order for almost $300. Turns out the app didn’t update and when I called they absolutely refused. Two different supervises stated I on
25. [R52] 3/5 · US Jcp app: IMO Jcp app is extremely frustrating to navigate when browsing to shop in general. Jcp has always been my favorite store! When using the app, not so much. Even with freq updates it’s very glitchy when scrolling items. Constantly shutting off & goes black every time ya try to do anything. Also frequently losing the pg & item your on. Hitting the back arrow never takes you back to your spot
26. [R23] 1/5 · US Curbside Disaster: I notified the store using the app that I was parked and waiting for my order. After waiting forever!!!!! I received two notifications that to high demand my pick order would take longer than expected. So I waited longer. Finally I went in the store to find several available employees not busy at all. The association was very kind and a male gentleman brought my order to me at t
27. [R59] 1/5 · US Curbside service: Sat at curbside service while they updated they were having delays. Sat for 30 minutes. It then said curbside service canceled. I’m extremely frustrated as I have a bad back and the reason I use curbside. There was no way to call anyone in the store. I called customer service at headquarters and the woman didn’t even know what curbside service was. Another ten minutes on hold
28. [R68] 1/5 · US JCP Eagle Pass, Texas: Today, 4/22/26, my son waited 40 minutes after checking in to curbside pickup. He had his 4 year old asleep in truck and couldn’t go in store. He tried calling store operator to get assistance, but no one answered. He finally called the salon, who transferred him to menswear and finally got hold of a manager. The purchase was finally brought out. If the store cannot be timel
29. [R21] 3/5 · US On line shopping: I don’t understand why, when I ask for my store choice, in store stock for pickup, search the items, find one, find my size, choose my color , put in the cart, only to have it tell me it’s not available for pickup at my store. You waste my time!
30. [R175] 3/5 · US Mostly enjoy it, but…: I enjoy shopping through the app, however, it’s gets frustrating when you are selecting an item and too many times, the item is not available through the store for same day pick up. There needs to be an option that the customer can select for “in-store “ items only to better serve the customer that is seeking to find something to purchase same day for pick up. Walmart app h
31. [R48] 1/5 · US The app sucks: If you plan on using it in store just know it won’t scan prices we tried 6 phones between the family but it just doesn’t scan
32. [R10] 3/5 · US Disappointed: I recently bought a Mens Shirt recently online/pickup at Store. Thought it would be more convenient. I used my “saved” Rewards Points. I picked it up went hone after we were done with errands. Tried it on and was not happy with the fabric used to make the shirt. I went to return it to see if I could get something more to my liking. I was informed yes I could return but I would lose a
33. [R25] 1/5 · US Mislabeled items twice: While I enjoy funding a selection of basics at JCP I don’t enjoy the return and exchange process. Twice now I’ve ordered a bra in my size and received a mislabeled bra in a larger size. Additionally each time I try to process a return I’m charged for shipping when the item was clearly mislabeled shouldn’t shipping be covered?
34. [R43] 1/5 · US Refund Process needs update: JC Penny’s refund process is archaic. After realizing the online order I processed was the incorrect size I called in to cancel the order. I was told I was passed the 30 minute window. I was also told I could return the items at a local JC Penny store or pay $8 for a UPS label. I chose the store. Returned my incorrect order on the 18th and here we are the 29th and stil
35. [R67] 1/5 · US Returns are a nightmare: I ordered a pair of jeans and didn’t like them our store closed at our mall so I asked for a return label that cost $8.00. Then I couldn’t print it off so called and the customer service gave me an address to use to send them back so went to the UPS store and they wanted $16.00 to print the label for the return by then I was totally upset finally the UPS store helped me to
36. [R46] 1/5 · US Rewards or no rewards: I have been shopping at JCPenney for years recently I had $20 in rewards credit but they expired so how do you give me credit for what I spend at your store and then you just take it away. So I called customer service and asked them if they could restore them so I could use them the young lady told me no she could not restore them. So I asked her where I could make a complai
37. [R72] 1/5 · US Rewards: I got a notification that I have $20.00 rewards but, I can’t find them for my online purchases.
38. [R98] 3/5 · US Access to rewards won’t work: Can’t get my rewards to show up. Says phone posting key is mandatory. Have no clue what this means.
39. [R7] 2/5 · US Shipping: I love JCP but shipping has been horribly inconsistent. Do NOT order if you need an item by a specific date.
40. [R13] 5/5 · US Mrs Claus: I love that JCPenney still exists! I don’t get there much because it’s a 40 mile trip for me. It’s one of my favorite stores and I always find something when I do go there. Thanks for staying around.
41. [R49] 1/5 · US CAN’T LOG IN: My account is current and up to date, I even just changed my password. This app doesn’t work! It doesn’t let me log in.
42. [R31] 1/5 · US Not reliable: App will show items in stock then when you order it will cancel your order after the sale is over and make you pay full price if u want that item
43. [R55] 3/5 · US Too many canceled orders: I have been a dedicated customer for over 15 years, I am very disappointed with the service, my orders keep getting cancelled for no reason given.