Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
Is it worth paying for

Hopper

45
Value score / 100 Worth paying? No Skip it

Hopper is a highly-rated app for finding travel deals, but recent user reviews indicate significant issues with booking accuracy, customer service, and hidden fees, making it a risky choice for paid bookings despite its free price tracking features.

Free to download seen up to $300 4.8★ lifetime (1,218,838) since 2015

Hopper is praised for finding good deals and being easy to use for flight and hotel searches, with a high lifetime rating R1R3R6R8. However, recent reviews highlight severe problems with booking cancellations, misleading prices, unreceived refunds, and poor customer support, especially for paid services R36R44R50R80.

Free vs paid

The app is free to download and use for tracking flight and hotel prices, and many users appreciate its ability to find deals and notify them when prices are good R3R8R13R21. However, booking through the app, which involves payments, frequently leads to issues such as hidden fees, bookings not being honored, and difficulties with refunds R44R50R80R91. Some users also report being charged a fee for customer service questions R110R883.

Value complaints

  • Hidden fees and misleading prices are common, especially for car rentals and hotels, with users being charged significantly more than the price displayed in the app.R44R123R150R247
  • The app's price prediction feature can be inaccurate, leading users to wait for lower prices that never materialize, sometimes costing hundreds of dollars more.R36R160
  • Hopper charges a fee for customer service questions and tips, which users find unexpected and unfair.R110R883
  • Users report paying for services like carry-on bags or luggage that are not included in the final booking with the airline, leading to additional charges at the airport.R50R287R371

Where it delivers

  • Hopper is effective at finding good deals on flights and hotels, often at lower prices than direct booking or other research.R3R8R13R21
  • The app is generally easy to navigate and user-friendly for searching and tracking prices.R1R6R10R15
  • The price tracking feature and notifications help users book at optimal times.R33R34R42R51
Worth paying if

It is not recommended to pay for bookings through Hopper due to widespread issues with misleading prices, unfulfilled bookings, and poor customer service R36R44R50R80.

Skip / stay free if

You should skip paying for bookings through Hopper if you value reliable bookings, transparent pricing, and responsive customer support R36R44R50R80. Many users recommend using Hopper only for price tracking and then booking directly with airlines or hotels .

Evidence note: While the lifetime rating is very high, a significant number of recent reviews (especially 1-star ratings) highlight severe issues with booking reliability, customer service, and hidden costs, which contradict the positive experiences of older reviews and the overall high rating. The provided reviews lean heavily towards negative experiences with paid bookings.

Frequently asked

Is Hopper reliable for booking flights and hotels?
Based on recent user reviews, Hopper is not consistently reliable for booking flights and hotels, with many users reporting issues such as bookings not being confirmed by hotels, cancellations without notification, and being charged for services not received R44R50R80R91.
Does Hopper have good customer service?
Hopper's customer service is frequently criticized by users for being unhelpful, difficult to reach (especially for international calls), relying on AI chatbots that provide misleading information, and failing to process refunds or resolve booking errors R91R96R110R123. Some users also report being charged a fee to ask questions R110R883.
Are the prices on Hopper accurate?
While some users find Hopper provides amazing rates and good deals, many others report that the prices displayed are not the final price, with additional charges appearing at the hotel or car rental counter, or for services like luggage R3R44R50R123. The app's price prediction feature has also been criticized for being inaccurate and leading to higher costs R36R160.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R44] 2/5 · US Car rental is misleading: Ordered and paid for a car on the site, I declined insurance on the site because I was using my own. I get to the counter and was charged 4xs more. The price on their site is NOT what you will pay.
  2. [R123] 1/5 · US Albert’s experience: Hopper is a waste of time you pay for your room to find out you still have resort fees when you get to the hotel when the app clearly says all fees included. Customer service is the worse you cant understand them and they don’t know there own policies save your time and use Airbnb deleting this app i don’t like people who do bad business
  3. [R150] 1/5 · US Innaccurate Hotel Prices: I paid over $1000 to a hotel for a week's stay through Hopper, and I was just charged an additional $321 by the hotel, and I do not know why. Beware, the pricing you see in Hopper is not the ultimate price.
  4. [R247] 1/5 · US Don’t rent cars from Hopper: Rented a car from them with protection. Did not get the car I rented. I was charged additional amount at checkout, even though it was a lesser car, and Hopper did nothing to refund the difference between what I got and what I paid for. Called customer service twice. All done with these folks.
  5. [R36] 1/5 · US Horrible: ***In 2026 PLEASE PROCEED WITH EXTREME CAUTION*** Never left a review for an app before but this one is BEYOND horrible. I don’t care how many positive reviews it has, the world has changed and this app is terrible. I’ve used it for two international flights and been absolutely steered wrong both times. I check it every day and the app says “Wait” to book my saved flight. I watched wh
  6. [R160] 3/5 · US It’s good but not great: TLDR: It cost me over 300+ dollars telling me the flight would go down when in reality it skyrocketed to almost 1000/pp It seemed like hopper was perfect to view multiple flights across multiple airlines, Compare prices, and even have the option to watch flights and Hopper would notify you when the price gets better. I thought 700/pp was a bit steep from NY->Turks so I wa
  7. [R110] 3/5 · US Customer service fee: Only complaint about this app is the fact that they charge for a fee for asking questions in the app. Had I known that I wouldn’t have used that option. They also added a tip 😳
  8. [R883] 3/5 · AU I mean it’s good but annoying: The app itself is good, it has great deals as well. The annoying thing is the customer support. The page is such a pain to navigate to get to what you want, you have to pay to contact someone immediately so if it’s an emergency you are screwed! I need immediate help but could do nothing 🤷‍♂️. You would like to think they would have a call centre or a customer help in
  9. [R50] 1/5 · US False advertising: Double check if you book with them as the fare I purchased stated that it included a carry-on bag, but when I receive my itinerary from the airline, it did not include a carry-on bag and when I contacted Hopper, they told me to call the airline and when I contacted the airline, they told me that it doesn’t include a bag and then I need to purchase it additionally and when contac
  10. [R287] 1/5 · GB Will never use again: Bought a flight with luggage, then when went to airline to check-in, there is no luggage. Went to Hopper, did not find information about the luggage as it says go to airline lol. Had to call abroad as they don’t have any international number you can easily find or chat. They do not have any visibility on what I purchased in terms of luggage and just keep saying that I did
  11. [R371] 1/5 · GB Thieves: I am extremely disappointed with the service provided by this airline. Despite having paid for luggage, I was shocked to be informed at check-in that an additional £100 charge was required. Even after Turkish Airlines confirmed that luggage was included and urged them to lift the conditions, they insisted on extorting extra money. I have diligently kept all receipts and will be seeking re
  12. [R3] 5/5 · US Amazing rates: I cant believe how quickly this app works to find us better rates than my research of three hours.
  13. [R8] 5/5 · US Jg: This is the best app when it comes to finding great deals on flights or hotel hopper is the way to go
  14. [R13] 5/5 · US Love it - Easy and Convenient: Use for all my flights and always saves me money
  15. [R21] 5/5 · US Easy and inexpensive way to travel: Hopper is an easy to book travel. The app is simple to use, helps you find great deals on flights and hotels, and even lets you track prices so you can book at the best time.
  16. [R1] 4/5 · US Booking my late birthday trip!: First time using this app based on a friend recommendation. So far so good. I will definitely use it again to book my flights. Pros: easy to navigate. Cons : unknown yet!
  17. [R6] 5/5 · US I love this app: I love this app it is very rewarding to have and also very easy for booking.
  18. [R10] 5/5 · US Flights: This is the best travel website that I’ve ever used and is very easy and user-friendly and they have great customer service
  19. [R15] 5/5 · US Great great great!: Hopper make my travel, hotels very easy to book
  20. [R33] 5/5 · US Great app for travel: Love the price tracking and super easy to use
  21. [R34] 5/5 · US Jason: Great app. Love knowing when to book
  22. [R42] 5/5 · US So helpful!: This app is very helpful when trying to plan a trip. I love how it will watch flights for you and tell you when to purchase tickets
  23. [R51] 5/5 · US Quick at a glance: Pop ups on my phone is great alert to buy at best price!
  24. [R80] 1/5 · US SCAM: hopper is a total scam and will tell you that you paid for certain services but you don’t receive them. i will no longer use them nor recommend them. report as a scam
  25. [R91] 1/5 · US Hoppers terrible customer service: I had an absolutely terrible experience with Hopper. I booked a Le Mans Suite at the Paris Hotel in Las Vegas, but when we arrived, Hooper booked the wrong room. It was just a regular 2 queen room. After over an hour on the phone with their agents, constantly being put on hold (often 10 to 20 minutes at a time), even though the agent said 3-5 minutes. they kept
  26. [R96] 1/5 · US Customer service sucks: Not good customer service

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store