Hopper

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R4] 5/5 · US Time traveler: I love their option to search and wait for better rates. Also the information that they share for that. It saves me quite a bit!
2. [R8] 5/5 · US ULOOKN: Excellent app for finding competitive flight prices with helpful price tracking, although it’s always wise to compare fares before booking.
3. [R11] 5/5 · US Great at Watching Flights: This is a good app. I like the fact that it watches flight and hotel prices and let you know if they predict higher or lower prices.
4. [R52] 5/5 · US Reliable: I love that it give predictions on price drops & increase esp when im planning a last minute trip. I’m always finding the better deals against other sites.
5. [R7] 5/5 · US User friendly!: Great app with features that help save money!
6. [R10] 5/5 · US Good rates: Easy to use
7. [R36] 5/5 · US Awesome Resource: Super easy to navigate
8. [R50] 5/5 · US Exceptional: Great App!! Very user friendly!!
9. [R2] 5/5 · US Convenient: Good fast prices
10. [R17] 5/5 · US Overall satisfaction: Grrreat for flight finding, hotel, and rental, and I also finds hoppers to be cheaper
11. [R19] 5/5 · US Love this app: We have used it many times for trips and helped save some money on stays
12. [R43] 5/5 · US Love this app!: Saved me a whole bunch of moneys even though I thought it was sketch at first. Used this app twice once for flights and the other for a hotel booking. Decently priced rooms and flights. Would recommend to er’body whose trying to save $$$
13. [R14] 5/5 · US My 1st choice: I have used this App to book my hotels stays since 2021 Love it ❤️❤️ Love that now you can use Klarna😉☺️
14. [R23] 5/5 · US Highly recommend: Hopper is a great app! I booked my first girls trip on here and I was able to find a great selection of hotels for my trip. It's great because all the hotels are in one app so I didn't have to open 100 tabs with different hotels and their website. I was able to add the hotel to my list that corresponded to my trip and look back later. Plus when I called the support line to get m
15. [R31] 5/5 · US Definitely recommend: Good hotel and flight bundles for amazing prices they also have other things you can rent out as well
16. [R39] 1/5 · US Hoppers terrible customer service: I had an absolutely terrible experience with Hopper. I booked a Le Mans Suite at the Paris Hotel in Las Vegas, but when we arrived, Hooper booked the wrong room. It was just a regular 2 queen room. After over an hour on the phone with their agents, constantly being put on hold (often 10 to 20 minutes at a time), even though the agent said 3-5 minutes. they kept
17. [R44] 1/5 · US Customer service sucks: Not good customer service
18. [R146] 1/5 · US don’t buy at Hopper if u ever need to change or refund: Customer service is complete trash. You are connected with AI before you can get a not-helpful-at-all customer service agent. Wasted 4 days of my time and solved nothing. If you ever need after-sale customer service you SHOULD NOT BOOK WITH HOPPER!!!!
19. [R275] 1/5 · GB Worst Customer support: I’ve been having a issue with payment they gave the money back but have sent me multiple messages confirming the trip I’m trying to contact Human but the Ai has made me wait for 2 days I am unable to make international calls and so a chat with human like every other app is the best option 2 days straight no human support via chat has been available and they’re making the si
20. [R40] 1/5 · US Scam: this app scammed my family we drove over 8 hours to the hotel just to find out that this app has scammed 14 people including us. we were able to get our money back but we are now stuck at the beach with no place to stay. there is an active investigation on it but they need to shut the app down!
21. [R170] 1/5 · US The absolute worst buying experience I’ve had in anything ever.: I booked a room in Feb. 2026 for the World Cup. After receiving 0 email about any changes of reservation we arrive to Kansas City and get told our reservation was cancelled by hopper. After contacting hopper they denied that they cancelled it at all and tried to blame us for cancelling. The email attached to the cancellation was unde
22. [R339] 3/5 · GB One of the best and worst apps: Although they have good prices and easy booking, there are a lot of app errors. Including the fact that I searched up the date in April to book a hotel however , it gave me the date for march once I paid for everything. I looked at the date and was so angry at this app. I originally wanted April but got march. How is that even possible? I contacted support where
23. [R95] 1/5 · US Refund not received: The worst app ever, it’s been two weeks now and I still haven’t gotten my refund. They keep putting me on hold to reach back at the hotel. If it goes past the third week I am getting App Store and legal action against the app. It must be be taken down immediately.
24. [R176] 1/5 · US Do not purchase: It’s fine for tracking prices but do not purchase through them. The airline issued a refund for my flight a month ago and I still have not received my money. Getting them to process a refund involves multiple calls and doing the follow up yourself. UPDATE: It is now June and I still do not have a refund. They have done nothing to help me or follow up. They are thieves. Re: develop
25. [R229] 2/5 · US It was good until it wasn’t.: I’ve been using the hopper app for a few years and for the most part had minimal issues that were easily resolved with the support staff. Recently, I booked a flight which was canceled by the airline. After 2 1/2 months of repeatedly calling and going through the same runaround, for whatever reason I cannot get refunded for this flight. Apparently the airline is not r
26. [R261] 1/5 · GB Still haven’t received my refund after 5 weeks: I have called their hotline ~10 times for my hotel refund over the last 5 weeks. Every time I called, their customer support team just would just say they need another 24 hours to check. Then, nothing happened. I have shared a written confirmation from the hotel manager for the refund and provided all the details. However, I still haven’t received t
27. [R58] 3/5 · US Customer service fee: Only complaint about this app is the fact that they charge for a fee for asking questions in the app. Had I known that I wouldn’t have used that option. They also added a tip 😳
28. [R71] 1/5 · US Albert’s experience: Hopper is a waste of time you pay for your room to find out you still have resort fees when you get to the hotel when the app clearly says all fees included. Customer service is the worse you cant understand them and they don’t know there own policies save your time and use Airbnb deleting this app i don’t like people who do bad business
29. [R98] 1/5 · US Innaccurate Hotel Prices: I paid over $1000 to a hotel for a week's stay through Hopper, and I was just charged an additional $321 by the hotel, and I do not know why. Beware, the pricing you see in Hopper is not the ultimate price.
30. [R269] 1/5 · GB Shady: This company is very shady, use booking.com instead to avoid hidden charges.
31. [R108] 3/5 · US It’s good but not great: TLDR: It cost me over 300+ dollars telling me the flight would go down when in reality it skyrocketed to almost 1000/pp It seemed like hopper was perfect to view multiple flights across multiple airlines, Compare prices, and even have the option to watch flights and Hopper would notify you when the price gets better. I thought 700/pp was a bit steep from NY->Turks so I wa
32. [R202] 3/5 · US Good price tracker: …however I noticed that when they tell you to “wait” for lower prices, only one or two flights go down and it’s usually the ones with undesirable flight times. The rest of the flights continue to go up. When they mention that prices will go down, I know they don’t mean all the flights and that’s annoying! Usually the one that you really want will continue to go up. Still a pret
33. [R233] 3/5 · US Frustrated: So I was looking at flights for my trip that I was going on and they had it for a reasonable price and I put it on my watchlist because it didn’t give me a freeze option for some reason and the next day when I went to go purchase the ticket , I continued my search for the same exact flight and it was $100 more and no matter what I did it wasn’t getting any cheaper unless I changed the
34. [R264] 1/5 · GB Poor! Doesn’t do what it says on the tin.: Makes a big deal about its accurate predictor, I’ve tried 3 different flights to different places and it can’t predict any of them, so I’ll be deleting this worthless app. I’ll use Skyscanner or Google, at least they work!
35. [R195] 1/5 · US Don’t rent cars from Hopper: Rented a car from them with protection. Did not get the car I rented. I was charged additional amount at checkout, even though it was a lesser car, and Hopper did nothing to refund the difference between what I got and what I paid for. Called customer service twice. All done with these folks.
36. [R203] 1/5 · US Don’t rent a car: I rented a car and it was a mess. They didn’t tell me I needed an international drivers license and I got a car from a bad car company
37. [R214] 1/5 · US Very unhelpful Do Not Use: They work with bottom of the barrel companies, or companies that create horrible deals to deal with excess inventory and Hopper provides no support at all. Case in point. I booked a car, pay up front, no changes, no refunds. Had a flight stuck in runway for hours. Can’t make changes in the app (no changes), can’t call because on a plane. Get to destination 3 hours late
38. [R5] 5/5 · US Suspicious: Once I attempt to make payment an error message occurs
39. [R143] 1/5 · US Connect problem: Kept saying I had no internet! Untrue! Kept trying finally gave up.
40. [R277] 3/5 · GB Generally good, but recent experience less than: I’ve been using Hopper for years successfully. For the first time, I’ve repeatedly been unable to book flights (card preauthosrised, but “price changed” or “unable to book”, leaving over £1000 unavailable in my bank account). Was finally able to “book”, and the app says the booking was successful, but I wasn’t billed, received a cancellation ema
41. [R451] 3/5 · GB Has potential but confusing: From the outset I thought this app looked great, but when it’s come down to trying to book hotels it’s left me a little confused. There’s too many different prices right before you pay, I’m confused how much I’m actually paying?! Also it doesn’t seem to take into account the money in my hopper wallet. It’s not clear if this has been applied when freezing my room
42. [R74] 1/5 · US Useless: Unbelievably useless app. Give it a location and it shows you hotels as far away as an hours drive. No way to filter or narrow this search. Rating system is arbitrary. Prices are higher than using Expedia or Hotels.com. Literally useless.
43. [R158] 3/5 · US Have to search through a lot: It seems great but I wanted to vacation in Napa and I can’t figure out how to minimize the miles I want to be away from city center. The app is showing me stays in Oakland or Livermore and loads of places from 0-50 miles away and it’s ridiculous for me to have to go through all that when I’m only willing to be as far as 15 miles from city center.
44. [R307] 2/5 · GB Always gets wrong location: Looking at location and they give me hotels for a totally different city 🤷‍♂️
45. [R168] 2/5 · US Watch Out! Only book non-refundable flights: Their Cancel for Any Reason Policy is very misleading! They never stipulate it expires at time of booking or in the FAQ’s. The cancellation window is buried in the fine print, when I went to get a refund I was given the run around by their call center. NEVER purchase anything but non-refundable flights on this site.
46. [R262] 1/5 · GB Formal Complaint: I am writing to raise a formal complaint regarding a booking made through the Hopper platform, which I believe involved misrepresentation of accommodation facilities and unacceptable handling of my complaint. At the time of booking through Hopper, the accommodation listing indicated that parking was available. This information was material to my decision to proceed with the book
47. [R287] 1/5 · GB Will never use again: Bought a flight with luggage, then when went to airline to check-in, there is no luggage. Went to Hopper, did not find information about the luggage as it says go to airline lol. Had to call abroad as they don’t have any international number you can easily find or chat. They do not have any visibility on what I purchased in terms of luggage and just keep saying that I did
48. [R28] 1/5 · US SCAM: hopper is a total scam and will tell you that you paid for certain services but you don’t receive them. i will no longer use them nor recommend them. report as a scam
49. [R151] 1/5 · US AirBnB: 712 Sam’s Dr Greenville SC We had a booking through hopper to stay at this address. Don’t book here!! Don’t book through hopper!! We were never given any check in instructions for this property, and when I reached out to the host through the listed phone number it rang a restaurant in Columbia SC. I called hopper and the hopper representative called the number and also rang a restaurant in
50. [R279] 1/5 · GB Scam: Take money and no booking, cost me £120 to call from uk to try and get refund. No email address to contact.
51. [R356] 1/5 · GB Bad design or scam?: I selected the flight I wanted, went through the payment process in 5-10 minutes. They took the £220 out of my account and then sent a message on the app stating the ticket could be bought as the price has changed. I HAVE NOT received any form of refund for this. Now I will have to spend time disputing the money they have taken. This is either a scam or they need to completely