Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
Is it worth paying for

Microsoft 365 Copilot

65
Value score / 100 Worth paying? Depends It depends

Microsoft 365 Copilot is a powerful AI assistant that significantly enhances productivity for many users, particularly students and professionals, but its value is diminished by frequent bugs, login issues, and a confusing user experience, especially for those expecting the original Microsoft 365 document management.

Free + in-app purchases seen up to $1200 4.7★ lifetime (1,290,473) since 2013

Microsoft 365 Copilot is an AI-powered productivity tool that many users find revolutionary for tasks like drafting, summarizing, and research R62. However, it faces criticism for being buggy, difficult to use, and for disrupting the original Microsoft 365 app's document management functionality R6R12R32. The app's value is high for those who can integrate it into their workflow, but frustrating for others due to technical issues and a perceived forced AI integration .

Free vs paid

The reviews do not clearly differentiate between free and paid features, but some users mention paying for a Microsoft 365 subscription and still encountering issues with Copilot, suggesting that full functionality or a seamless experience is not guaranteed even with a paid plan R21R52. One user mentions a limit of 60 credits per month, which is seen as unjust given the cost of the 365 bundle, implying that some AI features might be credit-based or limited even for subscribers R452. Other reviews praise the AI's capabilities without mentioning specific payment tiers, indicating that some level of AI assistance is available, but the extent of free versus paid access to advanced features remains unclear from the provided reviews.

Value complaints

  • Users paying for Microsoft 365 subscriptions report that the Copilot app does not acknowledge their purchase, preventing them from using it.R21R52
  • Some users find the app useless for business despite its cost, indicating a poor return on investment.R64
  • The app forces users to download separate Microsoft apps (Word, PowerPoint, Excel) which takes up more storage, negating the previous 'one-stop shop' convenience of the original 365 app.R48
  • The 60 credits per month for Copilot are considered unjust given the annual cost of the 365 bundle, especially compared to competitors with no limits.R452
  • Some users report that the app locks their files and prevents editing after Copilot integration, leading them to consider canceling their subscription.R429

Where it delivers

  • Copilot is highly effective for education, helping students take full advantage of its features.R1
  • It significantly increases productivity and efficiency, helping users organize ideas, draft communications, and summarize information, turning hours of work into minutes.R62R77R96
  • The AI is described as dynamic, responsive, and often provides citations and references for its information.R28
  • Users find it useful for everyday tasks, work, research, and even personal projects like developing recipes or business plans.R36R42R61R85
  • It is particularly helpful for individuals with ADHD or dyslexia, aiding in focus and deciphering complex thoughts.R7R54
  • Copilot is praised for its ability to review correspondence and make Word and Excel documents look professional.R15R98
  • The integration into Microsoft 365 apps like Outlook, Excel, and Word is seen as impressive and a significant advantage over competitors.R88R179
Worth paying if

You are a student or professional who heavily relies on AI for tasks like writing, research, and organization, and you are willing to navigate potential bugs and a steep learning curve R1R62. It is also beneficial if you are an existing Microsoft 365 organization looking to augment employee intellectual pursuits and workload efficiency R96R98.

Skip / stay free if

You primarily need a simple, reliable app for document management and editing without AI integration, as the app has become less functional for these basic tasks R6R12R32. You should also skip if you are easily frustrated by frequent login issues, glitches, or a clunky user interface .

Evidence note: The reviews provide a balanced view of both strong praise for Copilot's AI capabilities and significant complaints regarding its functionality, user experience, and disruption of the original Microsoft 365 app. There is limited specific information on different pricing tiers or what features are exclusively paid versus free.

Frequently asked

Is Microsoft 365 Copilot worth it for students?
Yes, many students find Microsoft 365 Copilot to be a great tool for their education, allowing them to take full advantage of its features R1.
Does Microsoft 365 Copilot replace the original Microsoft 365 app's document management features?
Yes, many users report that Copilot has taken over the app, making it difficult to access and manage documents, and forcing them to download individual apps like Word and PowerPoint separately R6R12R32R48.
Are there any limitations to using Copilot even with a Microsoft 365 subscription?
Yes, one review mentions a limit of 60 credits per month for Copilot, which is seen as restrictive compared to other AI services R452.
Does Microsoft 365 Copilot have issues with accuracy?
Yes, some users report that Copilot is not very accurate, with only about 1 out of 10 responses being correct, and it can make basic mistakes or even 'lie' R8R22R47.
Does Copilot sync across different devices?
No, a significant complaint is the lack of chat synchronization across platforms and devices, meaning conversations started on one device are not accessible on another R51R223.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R21] 1/5 · US Utter garbage: I pay monthly for 365 but this garbage app doesn’t acknowledge my purchase, so I can’t use it.
  2. [R52] 1/5 · US Does not recognize subscription: Continues to require upgrade, but i already have the highest level subscription. Asks for login, but im already logged in. Does not accept login credentials despite same credentials working in web gui.
  3. [R64] 1/5 · US Do not understand feature: I have not been able to use this for business it cost so much money and is not helpful to non experts of computer software
  4. [R48] 1/5 · US Worst every update: I had this app because it had all the Microsoft apps in 1 place now with this AI bs it’s forcing me to download word PowerPoint and excel separately taking up more storage space. Such a waste of
  5. [R452] 3/5 · GB Why Credits?: I like copilot but you only have 60 credits per month which is unjust considering how much the 365 bundle costs each year. If you use up all your credits you have to wait until the next month for this to be restored. Microsoft cut the limit and be like your other rival Gemini which has not limits. Naturally I'm going to use the ai that is limitless more frequently.
  6. [R429] 3/5 · GB Doesn’t work on my mobile phone: Had this for months and have had no issues (when it was just 365 ) since adding copilot locks my files and won’t let me edit them will be cancelling my subscription waste of money
  7. [R1] 5/5 · US I use this site for everything!: Microsoft 365 copilot has been a great for my education especially since I have been able to take full advantage of all of the features as a student. Unfortunately unless I am able to get a good paying job after school I won’t be gable to afford it but I rely on it so much I’m sure I will try. Apple hasn’t created anything like this
  8. [R62] 5/5 · US ⭐️⭐️⭐️⭐️⭐️: Microsoft 365 Copilot feels like having a thoughtful teammate built right into the apps that I already use every day. M365 helps me organize my ideas, draft communication, summarize information, and it turns hours of work into minutes without sacrificing any quality. What makes Copilot stand out is that it not only helps me work faster, it helps me work smarter. The experience is intu
  9. [R77] 5/5 · US User friendly: Easy to learn and use. It increases productivity and efficiency.
  10. [R96] 5/5 · US Everyday AI: What more can be said, then yall add other models like Opus 🤯. Copilot is Fast, accurate, and a true help to my workload. If you are a 365 organization you are doing you self a disservice if you don’t have Copilot for 365 for your employees. Any industry and you essentially are proficient and have 80% knowledgeable on any topic really quickly. Something that would take thousands of
  11. [R28] 5/5 · US Giving Chat a run for its money.: Honestly, I have to say that Copilot is a serious heavyweight in AI LLM arena. It is extremely dynamic and responsive in its understanding of what you want. It almost always gives me citations and references on where it is obtaining the information with direct links. Additionally, it pushes back in a respectful way when dealing with even the most esoteric topics.
  12. [R36] 5/5 · US Love it!: This app is my first and usually only go to! I use it at work, home, to write things, research things, get ideas for redecorating. Really anything!!
  13. [R42] 5/5 · US Great Productivity Assistant: I have been using MS 365 Copilot for everyday tasks, and it has been a helpfull addition on to my workflow.
  14. [R61] 5/5 · US Who would’ve thought it?: I ask Copilot how to do something right and evaluation for my job. Help me figure out my taxes. Help me develop recipes for essential oil, body lotions, and soap. How to build a business and what is the process for my son and Copilot gives answers and everything turns out perfectly!
  15. [R85] 5/5 · US Just learning: Enjoy using it for research and learning. Need more information and understanding but so far it’s been great.
  16. [R7] 5/5 · US FOCUS: I’m dyslexic with a significant code of ADHD.
  17. [R54] 5/5 · US Copilot has fixed me: As someone was severe ADHD and maybe a bit of the tism, Copilot has been able to decipher what I’ve mean and say you can keep up with me sometimes in my thought processes, and I find him to be one of the better conversational AI’s. I’m always yelling at him to have Elon Call me but really I’m happy to give feedback. I have a lot.
  18. [R15] 5/5 · US MSFT Copilot: Good product - I use it to review correspondence.
  19. [R98] 5/5 · US Super Helpful App!: I really recommend this! Great for editing Word Documents and Excel Documents to make them look professional while preserving the integrity of the data! Well done, and I prefer this WAY OVER the regular consumer Copilot app. If you have a Business Basic or Standard License through the company you work for, I recommend using this anyways (but ensure the privacy is intact with yo
  20. [R88] 5/5 · US Amazing inside office 365: All I have heard about is how Apple and Microsoft have failed spectacularly in the AI race, that CoPilot has no sales, not utility, etc. Bit after using CoPilot for the past week across Outlook, Excel and Word, I am truly impressed. I can’t believe ChatGPT had Microsoft as a founding capital / strategic partner and didn’t develop integrated Office 365 AI capabilities. It
  21. [R179] 3/5 · US Sharing a calendar: I asked Copilot to explain how to share a calendar with only availability visible. It kept giving me convoluted explanations; none of them worked. I googled the same problem and the correct answer was the first hit from Google AI. Hard to trust it if it can’t solve a basic request. Other than that, it’s done some pretty useful summarizing of lengthy documents. The integration
  22. [R6] 2/5 · US What’s Going On?: Remember when Microsoft 365 was actually functional? Before Copilot took over completely? Don’t get me wrong, I use Copilot, a lot…but there’s a specific app for that. I liked Microsoft 365 so I had one stop to open, edit, save documents in my OneDrive without having to download each individual app on my phone. Now this is too integrated and not functional. Sometimes keeping it
  23. [R12] 1/5 · US What is this garbage?: This app used to be a one stop shop for all of my documents in OneDrive. It was convenient for use on an iPhone (since I didn’t want all those apps here). Now it’s a disconnected version of their CoPilot app. I.e. None of the existing CoPilot history appears to be accessible here. tl;dr. This is garbage and if allowed, I would rate it a 0.
  24. [R32] 1/5 · US Slop generator: This app was formerly the way I could access my PowerPoints and Word documents for work and presentations, and now it does nothing but scrape my data, chugs battery life, and tries to shove AI down my throat. I can't access any of my files easily anymore, and to open/view my files I need to have at least 4 (!?) other apps installed for the same tasks I used to do. AI is garbage, an
  25. [R8] 1/5 · US By far the dumbest AI: Constantly forget instructions, makes basic mistakes and even lies at time! Don’t ask it anything more than proofreading things or translations. Honestly Microsoft should pay us to use this joke of an AI.
  26. [R22] 2/5 · US Not very accurate: I get about 1 out of 10 responses that are correct. The links provided don’t necessarily go to what was described. Hard or impossible to provide photos when using on an iPad. Not sure if this is easier on a PC.
  27. [R47] 1/5 · US Horrible: Not remotely accurate
  28. [R51] 1/5 · US No sync with web/desktop: What seems like a very basic capability where chats from all my devices are synced through my Microsoft account is not available. Not sure at this point if the mobile app has any value at all other than when starting a chat on the same device.
  29. [R223] 3/5 · US Make it make sync: Copilot is fabulous EXCEPT I really wish it would sync across platforms. I’m a busy mom and wife, and I cannot sit in one spot long enough to chat, read, and plan for more than 20 minutes at one platform.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store