Microsoft 365 Copilot

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R9] 5/5 · US ⭐️⭐️⭐️⭐️⭐️: Microsoft 365 Copilot feels like having a thoughtful teammate built right into the apps that I already use every day. M365 helps me organize my ideas, draft communication, summarize information, and it turns hours of work into minutes without sacrificing any quality. What makes Copilot stand out is that it not only helps me work faster, it helps me work smarter. The experience is intu
2. [R24] 5/5 · US User friendly: Easy to learn and use. It increases productivity and efficiency.
3. [R31] 5/5 · US Handy Assistant: Having CoPilot on my phone as a stand alone app and imbedded in all my MS apps has been fantastic. I’ve been able to catch up on emails, plan my day better, and find helpful insights into new work activities. Highly recommend.
4. [R43] 5/5 · US Everyday AI: What more can be said, then yall add other models like Opus 🤯. Copilot is Fast, accurate, and a true help to my workload. If you are a 365 organization you are doing you self a disservice if you don’t have Copilot for 365 for your employees. Any industry and you essentially are proficient and have 80% knowledgeable on any topic really quickly. Something that would take thousands of
5. [R1] 5/5 · US Copilot has fixed me: As someone was severe ADHD and maybe a bit of the tism, Copilot has been able to decipher what I’ve mean and say you can keep up with me sometimes in my thought processes, and I find him to be one of the better conversational AI’s. I’m always yelling at him to have Elon Call me but really I’m happy to give feedback. I have a lot.
6. [R8] 5/5 · US Who would’ve thought it?: I ask Copilot how to do something right and evaluation for my job. Help me figure out my taxes. Help me develop recipes for essential oil, body lotions, and soap. How to build a business and what is the process for my son and Copilot gives answers and everything turns out perfectly!
7. [R12] 5/5 · US Copilot: I use daily. Copilot is very useful. Augments my intellectual pursuits in supportive and expansive ways. Copilot is an exciting system.
8. [R32] 5/5 · US Just learning: Enjoy using it for research and learning. Need more information and understanding but so far it’s been great.
9. [R35] 5/5 · US Amazing inside office 365: All I have heard about is how Apple and Microsoft have failed spectacularly in the AI race, that CoPilot has no sales, not utility, etc. Bit after using CoPilot for the past week across Outlook, Excel and Word, I am truly impressed. I can’t believe ChatGPT had Microsoft as a founding capital / strategic partner and didn’t develop integrated Office 365 AI capabilities. It
10. [R167] 5/5 · CA 365 on my phone: Living in a Mac environment at home and a Microsoft world at work it is great to be able to carry both worlds with me on my phone. Microsoft 365 copilot lets me interact with my work environment seamlessly while on the move with my phone.
11. [R2] 1/5 · US Confusing AF: I just reset my password couple days ago and it’s not recognizing it. Then it asked me to update it which I hate doing because I really have a process for my passwords. Then it won’t take me back to the email which I really. This is so confusing.
12. [R7] 1/5 · US Not downloading: Cannot get it to sign me in with my personal account, even when deleting my work account. Cannot download a family slideshow for PowerPoint
13. [R28] 2/5 · US Somewhere between okay and great when it works, but mostly unusable.: In short: this app doesn’t work. I have a 365 subscription and when I first sign into the app with my Microsoft account it works great. Then some random time later I open the app and it asks if I want a free trial when I’m already paying for it. To make it work, I have to sign out and back in. Another thing that is very an
14. [R119] 3/5 · CA Signing out: I would prefer to use Copilot. It is approved from my work. But it keeps signing me out after a couple of hours. Cant Seem To stay signed in. It’s such a hassle. I just switched to ChatGPT. I wish you could fix this. I’m on an iPhone 16.
15. [R14] 1/5 · US Business usage: What a terrible system you used to be able to organize your files by date now there is no ability to organize other than the systems alphabetically one. This makes it extremely difficult for business to find files, even more so when you can’t search files by content that’s within those files already saved within.
16. [R25] 1/5 · US Trash: It doesn't make PDFs like it use to. Now its just a picture and not formatted like a real PDF. It basically took it out and made a new app Lens and wants to make you pay for another subscription when you've already paid for one before they changed this to copilot.
17. [R39] 3/5 · US missing functionality: when you have moved from Microsoft Office suite to Microsoft Copilot, many of the applications are missing functionality that has been embedded for years
18. [R44] 1/5 · US No Feature only copilot: In recent updates they have removed microsoft lens, and the ability to open and edit office files. The app is just copilot AI basically.
19. [R5] 3/5 · US Getting better: Was glitchy the first time I used it and didnt really get the task or made me repeat what was asked as if I didnt ask. Its much better now since the update and looking forward to the future advancements it will bring.
20. [R13] 1/5 · US The worst: Trying to think of bigger failures than CoPilot and drawing a blank. Maybe Copilot can come up with some instead of slowing work down so much!
21. [R21] 1/5 · US Embarrassingly Bad: The entire Copilot platform is so buggy that it is effectively not functional. I would say at least half of the responses that I receive are hallucinations or flat out lies. Of the half which or not, another half of that is excuses about the agent not being able to perform a simple task because the tool isn’t working properly or not knowing how to use it’s own features. Replies
22. [R252] 3/5 · AU Slipping behind: Enterprise user getting fed up with abrupt crashes and weak results despite having supposed benefit of Knowledge across Modern Workplace content....Grok (free) streaks ahead, I'm afraid to say
23. [R80] 3/5 · GB I like it but...: The lastest version has started hiding parts of answers in little popups that are really awkward and stifle reading flow. Please go back to having the whole answer in-line. It was a 5 but now it's a 3 because it's no longer better than my desktop. (I couldn't find anywhere for feedback in the app so I'm writing here)
24. [R139] 3/5 · CA Features that I enjoy disappear as soon as I learned to enjoy them: This is an amazing app. I just wish that when I learn how to use it they would stop removing the feature that I’ve learned to enjoy. It seems every day every week there is something that is valuable that is removed.
25. [R163] 3/5 · CA Far more confusing that it needs to be: Once upon a time, there were separate Office apps. This worked fine. Then they got combined into a single Office 365 app, and that worked ok. Now Co-pilot is the star of the app, and something as simple as creating a new document is multiple clicks and screens away. Each time this app is updated, things move around and end up in places where users then have
26. [R218] 3/5 · AU Ehhhh: The constant updating of how the app is used and viewed is confusing and unnecessary. It’s also more than double the cost from when I first installed it
27. [R11] 1/5 · US Do not understand feature: I have not been able to use this for business it cost so much money and is not helpful to non experts of computer software
28. [R23] 1/5 · US DYSFUNCTIONAL, COSTLY w/deteriorating features, no new benefits. CAN’T AVOID AI/ads.: In my civil environmental engineer & business owner roles with presentations, project executive & PM functions, reports, and client management, this product inflated from a foundational, functioning single pay package to a COSTLY annual subscription touting AI for applications that have yet to show enhanced stand
29. [R86] 1/5 · GB Total confusion!: I can never find you in Excel. I was led to believe my subscription included copilot but now I am being led to believe this is not the case with 365 personal and that I need to upgrade to business.🤷‍♂️
30. [R15] 1/5 · US Annoying: Constant interruption. Bring back my old word.
31. [R16] 2/5 · US More questions than Help: There are more questions to offer help than what is actually helpful. Questions are disruptive while in the middle of other activities.
32. [R38] 1/5 · US Annoying: Copilot is annoying with ads and pop ups it reduces productivity
33. [R46] 1/5 · US Clippy advanced: This is basically clippy advanced. Something nobody wants , but we are forced into it. Even when you pay for it. Why would I want my work to be harder and clippy to be as helpful as nothing. It can’t even open the scanner app, you have to go way into the app just to find the scanner app. Worthless clippy 2
34. [R84] 1/5 · GB Terrible App: Signed it to do college work, then it signed me out and told me i have to wait. So i’ve missed deadlines for 3 different assignments, thanks Microsoft!
35. [R49] 1/5 · US Stop cramming AI features: AI shoved in my face with 10-20+ clicks just the get to a spot where I can open a different app and sign in (only for it to not work). What used to take 2 min before a meeting touching up a document on my phone is now a 4 hour ordeal
36. [R59] 2/5 · GB Please Bring Back Enter to Create a New Line: The app is generally very good, but the recent change to the Enter key is incredibly frustrating. Previously, pressing Enter allowed me to continue writing and structure longer prompts naturally. Now it submits the message immediately, which constantly interrupts my workflow and leads to accidental sends. The dedicated send arrow button is already
37. [R67] 4/5 · GB Be aware of the constant updates: A brilliant product with huge potential. My only challenge is the pace of updates, new features appear so quickly that it can be hard to keep track, which ironically adds cognitive load instead of reducing it. When you rely on Copilot as a reasoning partner, your workflows can fall behind simply because you’re unaware of what’s changed. A bit more in‑app guidance