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Updated July 2026 · real, multi-region App Store reviews
Better options than

SpotHero alternatives

SpotHero users often seek alternatives due to issues with unexpected fees, difficulty finding reserved spots, and app glitches. Alternatives like ParkMobile and PayByPhone offer simpler street parking, while ParkWhiz focuses on event parking with strong customer support.

Why users look for alternatives to SpotHero

The alternatives

ParkMobile
4.8★ · 1,331,390 ratings · Free

ParkMobile simplifies paying for street parking across many US cities, allowing users to extend parking time remotely R55R58R64. It is widely adopted by intelligent cities R55.

Better for: ParkMobile is better for users who frequently park at street meters and want the convenience of paying and extending time from their phone R55R58. However, some users report issues with service fees and app functionality R53.

Head-to-head: SpotHero vs ParkMobile
PayByPhone Parking
4.8★ · 742,728 ratings · Free

PayByPhone Parking offers an easy and often economical way to pay for parking, saving time compared to physical kiosks R73R75R77. It is praised for its simplicity and speed R73R77.

Better for: This app suits users looking for a straightforward, fast, and affordable way to handle street parking, especially if they value quick transactions over walking to a kiosk R75R77. However, some users in specific cities like San Francisco report it being non-functional or glitchy R65.

Head-to-head: SpotHero vs PayByPhone Parking
ParkWhiz
4.8★ · 187,696 ratings · Free

ParkWhiz allows users to prepay and reserve parking, often for events, and is noted for its excellent customer support in resolving issues R80R83R85R89. It can help secure spots in high-demand areas at competitive prices R80R85.

Better for: ParkWhiz is ideal for users attending events or needing guaranteed parking in busy areas, especially if they value responsive customer service when problems arise R80R83R85. However, some users have reported issues with lots being full despite reservations or being charged more than the drive-up rate .

Head-to-head: SpotHero vs ParkWhiz
meterUP Parking
4.8★ · 54,311 ratings · Free

meterUP Parking is an app specifically for paying for street parking in Philadelphia, offering convenience over traditional meters R94R100R101. It allows users to manage parking sessions from their phone R94.

Better for: meterUP Parking is best for drivers who frequently park in Philadelphia and prefer a mobile solution to avoid using coins or credit cards at kiosks R94R100. Recent updates have caused issues for some users, including compatibility problems with older iOS versions and changes to the user interface R93R101.

Head-to-head: SpotHero vs meterUP Parking
Metropolis
4.9★ · 45,084 ratings · Free

Metropolis aims to provide a seamless parking experience, often using QR codes or license plate scanning R107R108.

Better for: Metropolis is intended for users who prefer automated parking systems, but many reviews indicate significant issues with app glitches, incorrect charges, difficulty with payment, and poor customer service R107R108R109R110.

Head-to-head: SpotHero vs Metropolis
Stick with SpotHero if

You should stick with SpotHero if you prioritize finding and reserving parking in advance for events or specific destinations, especially if you value its customer service for resolving issues R5R27. It is also beneficial if you frequently use it for airport parking with shuttles or appreciate student discounts R5.

Evidence note: Metropolis has too many negative reviews to confidently recommend it as a strong alternative.

Frequently asked

Is SpotHero reliable for finding parking?
SpotHero is generally considered reliable by many users for finding and booking parking, with some reporting consistent positive experiences and peace of mind R5R27R37R46. However, other users have reported significant issues with reliability, including reserved spots not being available, inaccurate directions, or problems with attendants recognizing reservations R1R6R18R24.
Does SpotHero offer good value?
Many users find SpotHero offers great value and helps them secure parking at lower prices than drive-up rates, especially for events R9R13R29R38. Conversely, some users report paying more through the app than the actual lot rate or encountering hidden fees that diminish the value R4R10R12R14.
Is SpotHero customer service helpful?
SpotHero's customer service is frequently praised for being great, helpful, superb, and responsive in resolving issues like getting lost, overbookings, or needing refunds R3R17R27R31. However, some users have reported unhelpful or unapologetic customer service, especially regarding hidden fees or issues with reservations R12.
Can you cancel or get refunds with SpotHero?
SpotHero allows users to cancel reservations and offers refund options, including credits or refunds to the original payment source R15R17R46. However, some users have experienced issues with the cancellation policy, finding it difficult to get refunds if plans change after the entrance time or if a reserved spot is unavailable R24.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] SpotHero 1/5 · US Literally paid MORE than the drive-up rate: This app isn’t what it used to be! Honestly, save yourself the headache of prepaying and just look for a spot at your destination. I used SpotHero thinking I was saving money and securing a spot for my night out in San Francisco. Huge mistake. The app charged me nearly $38, but when I showed up, the sign at the garage clearly said $25 for the day. Even t
  2. [R10] SpotHero 1/5 · US Worst app ever: This app costs me money in reservation more than using the parking providers
  3. [R12] SpotHero 1/5 · US Hidden fees: SpotHero used to be super helpful and economical, but they’ve recently started charging oversized vehicle fees for my compact SUV without disclosing the fee before I book. I reached out to customer service about this, and they were unapologetic and unhelpful.
  4. [R14] SpotHero 1/5 · US Poor value: The price that i get from spot hero is almost the same as without spothero not woth using
  5. [R3] SpotHero 3/5 · US Hard to find parking lots: This is not the first time it happens but make sure you know where you are going before booking. The good thing os that spothere customer service is great and very helpful when you are lost trying to find spots
  6. [R6] SpotHero 1/5 · US I got booted after following Spot Hero navigation to the lot I thought I paid for!: Spot Hero needs to contact the owner of the 1810 Franklin St., Houston lot and clarify directions! There are 3 lots sharing the same space with multiple addresses and multiple entrances! I had to pay a boot fine in order to Ieave. The boot attendant said that they often boot Spot Hero reservations in this lot! Spot
  7. [R18] SpotHero 1/5 · US Just end up double paying: I’ve used Spot Hero twice now and both times my Spot Hero reservation didn’t work. Whatever information Spot Hero has about the garages / lots here in LA is outdated or not compatible with their system. So twice now I’ve been double charged because I paid for my Spot Hero reservation and then just had to pay again at the actual parking lot. Spot Hero also doesn’t refund
  8. [R24] SpotHero 1/5 · US Scammers!: I reserved parking on this app and the parking lot didn’t even exist when I got there. This app is committing fraud. They refused to refund me saying it was too late for me to cancel. But how was I to know they were scamming me. I reported the problem immediately and they say it was too late. This app is a SCAM!!!!!!!!!!
  9. [R1] SpotHero 1/5 · US Terrible experience 271 W 47th St NYC: Signed in as guest on app. Prepaid. Arrived at exact time. Attendant refused to scan our SpotHero QR code. Had to call police and SpotHero escalation to get car back.
  10. [R8] SpotHero 1/5 · US Give me my code: The most important thing to a user is the ease and quickness of being able to pull up the Q code the moment you pull up to park. Apologies to the people behind me while I struggled with the app to retrieve the only thing I needed from this app.
  11. [R16] SpotHero 1/5 · US Add to Apple Wallet has disappeared: Unfortunately instead of 5 I have to give a 1: title says it all. Used to show.
  12. [R55] ParkMobile 5/5 · US Best App Ever: ParkMobile app is a game changer! It has simplified parking payments. Best thing since sliced bread. Most intelligent cities employ this service so you can use it in several US areas.
  13. [R58] ParkMobile 5/5 · US Great App: I find this app very helpful and convenient to use.
  14. [R64] ParkMobile 5/5 · US Great: Love this app, has almost all zones covered. I use this everywhere, the best!
  15. [R53] ParkMobile 3/5 · US Service Fee Bad: Charging a service fee in addition to parking fee - not good. It’s not a convenience fee, it’s greed.
  16. [R73] PayByPhone Parking 5/5 · US Súper bueno: Todo es fácil y rápido o mejor es económico
  17. [R75] PayByPhone Parking 5/5 · US So easy!: PayByPhone makes parking so easy and affordable! Can’t beat it!!!
  18. [R77] PayByPhone Parking 5/5 · US Happy Customer: Makes everything do easy! Simple to use, faster than walking from car to kiosk where I pay on the sidewalk, saving me time that I often don’t have. Love it! Many thanks for inventing this:)Customer in
  19. [R65] PayByPhone Parking 1/5 · US PayByPhone parking: App doesn’t work at all when I open it. Only then is the green dots on the screen.
  20. [R80] ParkWhiz 5/5 · US Worked great!: I just used the ParkWhiz app for the first time, for an afternoon Pittsburgh Pirates baseball game. The last time I had tickets to an afternoon Pirates game I had to park in the Strip District, because I couldn’t find any available parking in town. I used the ParkWhiz app to prepay and reserve parking in the Gateway Center Garage, an easy walk to PNC Park. It worked great!
  21. [R83] ParkWhiz 5/5 · US Customer Support is excellent.: I primarily use Parkwiz in Detroit for the last 4 years. Yes as with any App it occasionally has an issue. Like 3 in 4+ years. Each time I call support and they are courteous and just solve the issue. Not once have they failed. Great company to work with.
  22. [R85] ParkWhiz 5/5 · US Fantastic and easy parking app: Thank you ParkWhiz! I never thought I could love a parking app! First time using was during the NFL Draft in Pittsburgh, where parking was running $100-250 per day and in very short supply. ParkWhiz showed me a $30 security parking garage within a couple blocks of the events. ParkWhiz not only made it easy to reserve and prepay, but also added 3 hours of parking
  23. [R89] ParkWhiz 5/5 · US Fast and Easy.: This is an easy app to use. Once your account is set up, you’ve added your vehicles, and you have a regular place that you like to park, it’s two clicks and you have your parking pass. It takes me 15 seconds to buy a new pass when I need one. They are also responsive to disputes or other issues.
  24. [R94] meterUP Parking 4/5 · US Should make CarPlay compatible: This app serves its purpose, which is paying for street parking in Philadelphia. The developer should consider making this app Apple CarPlay compatible, this would be very helpful when parking.
  25. [R100] meterUP Parking 5/5 · US Easy to use: Love this app. It’s easy to use and resourceful!
  26. [R101] meterUP Parking 3/5 · US latest update is not great: latest update doesn't open to my current parking session like it used to (even though that's the only reason i'm opening this app), and generally acts a little buggy; overall more convenient than feeding quarters to a machine but still.
  27. [R93] meterUP Parking 1/5 · US Updated App: Unfortunately I am NO Longer able to use the App!!! My phone is outdated….so I cannot update to the required iOS 😡😡😡 Very disappointing. I have used this app for YEARS!!! Now it is no longer an option!!! The kiosk typically require coins or a credit card!!! Who carries that many coins … quarters and who wants to stand Unaware of their surroundings at a kiosk???? Disappointed, ST
  28. [R107] Metropolis 1/5 · US Terrible Parking Company: Was asked to park here by DePaul University to receive free parking. Standing in-front of the orientation helper I used the QR code and created my Metropolis account and completed the parking as instructed. My card was charged $9.99 and the charge was then refunded. At leaving time the gate refused to open and now they wanted me to pay for parking. I have been getting
  29. [R108] Metropolis 3/5 · US Needs Work: The app can be glitchy, sometimes it will recognize I am at a lot and sometimes it doesn’t. Even the QR Code requires me to scan it twice because the app will open but not bring up the option to pay for your parking even though it shows you in the lot. There are also payment issues, I had to call to have my payment methods removed and re add them just to get my payment to go through, e
  30. [R109] Metropolis 1/5 · US Hard to Communicate: It wont give you option to change license plate, it would charge you automatically
  31. [R110] Metropolis 1/5 · US No service? get charged an extra $50: Absolutely trash, “drive in drive out” is a total lie. Cause if you drive into a lot with no internet service you can’t start a parking session. And rather than notify you about that unlogged session asap, which they CAN do considering they have a WHOLE APP that has your license and contact information, they wait 3 months to tell you and charge an extra $50 on
  32. [R5] SpotHero 5/5 · US Reliable Parking App: SpotHero works exactly as intended, and I have never had any issues with the app or my reservations. Finding and booking parking is quick and convenient, and the student discount makes the already competitive rates an even better deal. It has become my go to app whenever I need parking.
  33. [R27] SpotHero 5/5 · US One of the best services I have used for over five years: I have been using SpotHero for a very long time and have been impressed with its consistent and excellent customer service. Almost every place that I’ve parked has been very reliable and also easy to find. It has been a life saver and gives you peace of mind.
  34. [R37] SpotHero 5/5 · US Amazing: Love SpotHero! From Chicago to San Diego to San Antonio Spot Hero has always been reliable and affordable!
  35. [R46] SpotHero 5/5 · US Excellent Parking App: I have been using this app for sometime and have had no problems. Easy use, gives enough choices that best suits my needs. Highly recommend it. Customer service also very good. Had made advanced reservations only to arrive and find road and entrance to garage block by emergency road work. Refunded my fee quickly and without a hassle.
  36. [R9] SpotHero 5/5 · US Great value!: I always use Spot Hero to secure parking! You can’t beat the value.
  37. [R13] SpotHero 5/5 · US Excellent value: Parked at the Hyatt, excellent location and value.
  38. [R29] SpotHero 5/5 · US Go to app for event parking: Any event that's happening in Houston we use spot hero! One event the parking lot we were assigned was taking $50- we paid 15. Love this app for great parking prices!
  39. [R38] SpotHero 5/5 · US Amazing app: This app is super useful . It helps me to book at a lower price for the garage and compare different garage rates.
  40. [R17] SpotHero 5/5 · US Refund: Appreciate the easy of use with the app. My flight got cancelled and I had to change plans. The refund gave me 2 options where it wants to default to a credit or you scroll down and get a refund to the source of payment
  41. [R31] SpotHero 5/5 · US Easy Parking: Easy reservations, Customer support was superb and convenient!
  42. [R15] SpotHero 5/5 · US Was able to cancel plsns changed Yes!: Was able to cancel Plans changed.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store