SpotHero vs ParkMobile

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] SpotHero 5/5 · US Easy to use: This app is very convenient to find a parking space, and it is very easy to use
2. [R5] SpotHero 5/5 · US Reliable Parking App: SpotHero works exactly as intended, and I have never had any issues with the app or my reservations. Finding and booking parking is quick and convenient, and the student discount makes the already competitive rates an even better deal. It has become my go to app whenever I need parking.
3. [R20] SpotHero 5/5 · US Spothero is the Best!: If you want to ensure guaranteed parking to attend an event or go to a meeting, this App is the best! I suggest you download and use the App as that allows you to have an account and it captures not only your current reservation, but stores previous reservations that you can easily use to “rebook” that location for an upcoming event. Their support team is also amazing!
4. [R65] ParkMobile 5/5 · US Best App Ever: ParkMobile app is a game changer! It has simplified parking payments. Best thing since sliced bread. Most intelligent cities employ this service so you can use it in several US areas.
5. [R9] SpotHero 1/5 · US Give me my code: The most important thing to a user is the ease and quickness of being able to pull up the Q code the moment you pull up to park. Apologies to the people behind me while I struggled with the app to retrieve the only thing I needed from this app.
6. [R32] SpotHero 5/5 · US Easy Parking: Easy reservations, Customer support was superb and convenient!
7. [R56] SpotHero 5/5 · US Excellent Parking App: I have been using this app for sometime and have had no problems. Easy use, gives enough choices that best suits my needs. Highly recommend it. Customer service also very good. Had made advanced reservations only to arrive and find road and entrance to garage block by emergency road work. Refunded my fee quickly and without a hassle.
8. [R61] ParkMobile 1/5 · US Who designed this app?!?: Someone who has never used it…or has never used public parking…or has never driven a car, that’s who. It doesn’t work with the iPhone camera. Come on, guys. This is common sense. Fix your app!!!!!
9. [R27] SpotHero 2/5 · US Overbooked: This app has failed me multiple times in row. I booked a spot weeks in advanced and they overbooked me. I ended up spending $15 for the spot hero parking and an extra $30 for street parking. It is a huge gamble to use this app and when contacting customer service in the moment expect more than a 20 minute wait to be put with an agent. Even after emailing the Spot Hero support team, the
10. [R39] SpotHero 1/5 · US Use at your own Risk: 2 times in the same day I reserved parking and was turned away at the entrance. After being turned away, I was still charged for the spaces (2 of them) and have not received a response from spot hero after 5 days. Use this app and vendor at your own risk, I would assign ‘0’ stars if that was an option.
11. [R57] SpotHero 1/5 · US No Real Help: I had two spots reserved for the two vehicles in my group. When we arrived, one of the reserved spots was already occupied. I called SpotHero and was told they would take care of it. Two hours later, nothing had been resolved, and I was told the ticket was still open. Then I was told I needed to find my own parking spot, during a Cubs game, no less, pay for it myself, and then sub
12. [R78] ParkMobile 1/5 · US Be aware of zone changes: I just had a very bad experience as I typed in a zone number, standing right in front of the board so it was not mistyped. Figuring this would be fine and I finished the purchase for 3 hours. On returning, I had a parking violation and when I showed the receipt to the parking enforcement, the zone it showed was an entirely different zone. 5 digits vs the 4 and the numbers
13. [R10] SpotHero 5/5 · US Great value!: I always use Spot Hero to secure parking! You can’t beat the value.
14. [R4] SpotHero 1/5 · US Literally paid MORE than the drive-up rate: This app isn’t what it used to be! Honestly, save yourself the headache of prepaying and just look for a spot at your destination. I used SpotHero thinking I was saving money and securing a spot for my night out in San Francisco. Huge mistake. The app charged me nearly $38, but when I showed up, the sign at the garage clearly said $25 for the day. Even t
15. [R15] SpotHero 1/5 · US Poor value: The price that i get from spot hero is almost the same as without spothero not woth using
16. [R63] ParkMobile 3/5 · US Service Fee Bad: Charging a service fee in addition to parking fee - not good. It’s not a convenience fee, it’s greed.
17. [R3] SpotHero 3/5 · US Hard to find parking lots: This is not the first time it happens but make sure you know where you are going before booking. The good thing os that spothere customer service is great and very helpful when you are lost trying to find spots
18. [R55] SpotHero 1/5 · US The app works well but…: If you have any issues at all with the garage, good luck. I ended up with a charge of 92 dollars because the voucher got messed up. I called customer support for help but was on hold for so long. When I finally got someone, they were not helpful. They told me to pay the overage and then dispute it with SpotHero by Sending an email and my receipt. Not ideal. The ga
19. [R72] ParkMobile 1/5 · US Bad customer service: Customer service takes about 30 to 40 minutes to connect while the AI prompts you ever couple of minutes if you’d like to continue waiting. Then once connected it took over 10 minutes for the agent to respond back, only ever answering every 5 to 10 minutes. They offer zero support on payment claiming that they do not have authority, which is an outright lie. I paid for a serv