Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
Is it worth paying for

Kohl's

45
Value score / 100 Worth paying? No Skip it

The Kohl's app offers good deals and convenience for shopping, but recent updates have made it unusable for many users with older phones, and it suffers from significant technical glitches.

Free to download seen up to $250 4.8★ lifetime (918,802) since 2011

The Kohl's app is generally praised for its deals, convenience, and in-store pickup options, but recent updates have locked out users with older phones. Many users report frequent glitches, including issues with loading reviews, emptying carts, and app freezes, making the shopping experience frustrating.

Free vs paid

The Kohl's app is free to download and use, with no in-app purchases mentioned in reviews, but users are expected to spend money on products. The app provides access to deals, Kohl's Cash, coupons, and a scanner for in-store use R76. However, a significant number of users are unable to access even the free functionality due to recent updates requiring newer iOS versions R2R5R12R15.

Value complaints

  • The app forces users to update to iOS 18 or later, rendering it unusable for those with older phones who cannot update, effectively locking them out of online shopping.R2R5R12R15
  • Some users feel pressured to get a Kohl's credit card, which is seen as an annoying and dated practice.R6

Where it delivers

  • The app makes it easy to find deals, benefits, and offers, keeping users informed about sales.R7R31R37R48
  • Users appreciate the convenience of online shopping, quick options, easy checkout, and the ability to pick up orders in-store.R3R4R16R22
  • The app helps users manage their account information, including rewards, Kohl's Cash, and coupons, making it a useful tool for in-store shopping.R76R93
  • Many users find good quality products for various needs, including kids' items and home decor, at good prices.R10R17R42R99
Worth paying if

It is not applicable to discuss worth paying for the Kohl's app, as it is free, but it is worth using if you have a newer phone (iOS 18 or higher) and value convenience, deals, and in-store pickup R3R4R7R16.

Skip / stay free if

You should skip using the Kohl's app if your phone cannot update to iOS 18 or higher, as the app will not function R2R5R12R15. Additionally, skip the app if you are easily frustrated by frequent glitches, freezing, or issues with cart management and order placement R8R14.

Evidence note: The evidence for price complaints is strong and consistent across many recent reviews, primarily focusing on the app's incompatibility with older phones after updates. Value praise is also well-supported, but these positive aspects are often overshadowed by the technical issues for a significant portion of the user base.

Frequently asked

Why is the Kohl's app not working on my phone?
The Kohl's app may not be working on your phone because recent updates require iOS 18 or later, making it incompatible with older iPhone models R2R5R12R15.
Does the Kohl's app have issues with glitches or freezing?
Yes, the Kohl's app frequently experiences glitches, freezing, and crashing, with users reporting problems such as items disappearing from carts, error messages during checkout, and blank screens when trying to view product reviews R8R14R18R20.
Is the Kohl's app good for finding deals and shopping online?
The Kohl's app is generally good for finding deals, coupons, and Kohl's Cash, and offers convenient online shopping with options for quick checkout and in-store pickup R3R4R7R16.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 1/5 · US Update: I cannot download your update. Phone too old! Who decided this??? Terrible. I am not getting new phone just to shop with you. Other stores don’t care how new my phone is! 😡😡😡😡😡
  2. [R5] 4/5 · US Complaint: I cannot “update” as you are asking My phone is an I phone 8 plus. I know that is old and I need a new one but not now.., So how, with my old phone, do I keep my Kohl’s app??? Thank you Colette McGarrity
  3. [R12] 4/5 · US Help!: I’ve used the Kohls app for years. Loved using it. All of a sudden it tells me to update, so I did, won’t let me, says I need a 17 or higher phone?? I have an 8+. Disappointed that I couldn’t use for a 30% off on Sephora. I even tried deleting and reinstalling. Didn’t work. What can I do?
  4. [R15] 1/5 · US Unable to use this app / no support for older phones: Your latest update requires iOS 18 or later. My iPhone 8 cannot update beyond iOS 16. You’ve rendered the app I’ve been using for years as now useless. Don’t tell me I need to buy a new phone. Any work around? Another version for us frugal shoppers who don’t need the latest phone?
  5. [R6] 1/5 · US Forcing a credit card is dated: That’s why toys r us went out of business. Forcing people to get your brand card is extremely annoying. I’d rather shop elsewhere where I know I’d get the best deal
  6. [R7] 5/5 · US 𝐆𝐫𝐞𝐚𝐭 𝐬𝐡𝐨𝐩𝐩𝐢𝐧𝐠 𝐚𝐩𝐩!: Kohlsl’s frequently has deals, benifits, etc. All of the great reasons you’d go in store, but you have it at your fingertips! I use Kohl’s a lot, and the app us great to be kept posted on deals and offers. So if you love shopping, whether that’s in person, online, and especially in general. You should 100% download the Khol’s app!
  7. [R31] 5/5 · US Discounts are great: Kohls
  8. [R37] 5/5 · US Go to store: Kohl’s is always my go to store for gifts! I can easily shop online and either pick up or have it shipped saving me time. I especially love the perks such as additional 30% or 40% off. The free ship events are also a favorite time to pick up small items for future gifting.
  9. [R48] 5/5 · US Good deals: Big help with getting good deals
  10. [R3] 5/5 · US Exceptional!: Sometimes when I place orders with Kohl’s I am unable to get exactly what I need or the items in my cart get deleted but this time around I not only purchased four pairs of capris and they are being delivered before vacation this week. Fastest service ever!
  11. [R4] 5/5 · US Great!: Finding things easy, quick options, great checkout.
  12. [R16] 5/5 · US Keep Me Coming Back: This APP is so awesome I love to browse and shop until my cart is overflowing I especially like the pick up in store feature
  13. [R22] 5/5 · US Great App: It’s always a pleasure shopping with you Guy’s very convenient shopping online and store pickup.
  14. [R76] 5/5 · US An App that’s truly useful: This app has all my account information in one place. My rewards, Kohl’s cash, coupons, sales, special offers, even a scanner I can use in the store. I never go into the store without checking my Kohl’s app. Tons of apps, but this one is actually worth using and keeping.
  15. [R93] 5/5 · US Nice and easy: I enjoy how easy the app is to navigate. And the purchases and ability to track everything within the same app is a huge benefit. Self pick out is nice, ability to add kohls cash and scan barcodes is super nice too. Not any issues as of yet.
  16. [R10] 5/5 · US Kids: I can always find what I need for my kids at any age. Kohl’s is one of the best stores to go to.
  17. [R17] 5/5 · US My favorite store: I love all the products!!! I get amazing quality for low low prices!!!
  18. [R42] 5/5 · US Love Kohls!: Kohls just has everything you need, good quality, great brands, and amazing prices!
  19. [R99] 5/5 · US Always satisfy: The quality of merchandise is great . I find something for every age, clothes, backpacks, toys and home decor . Add to that the Great savings with Kohl’s cash
  20. [R8] 2/5 · US Where did my stuff go?: Had my cart full, filled out all my delivery/billing info, pressed the Place Order button and got an error message. And now my cart is empty. I don’t need any of that stuff bad enough to go through all that again
  21. [R14] 1/5 · US Always Glitching: It is infuriating to shop with this app. It constantly glitches. When I’m in the store for a pick up, it takes forever (and several closing out the app and reopening it) to get the location of my order. At home, it brings me to a blank screen when I want to read reviews. When I add things to my bag and am still working on making decisions, it automatically empties my bag with
  22. [R18] 3/5 · US Reviews: You can never see the reviews on the app for some reason.
  23. [R20] 3/5 · US No reviews?: Why don’t any of the reviews pop up? You click on the reviews of items and you get a blank page.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store