Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Kohl's

30
User verdict / 100 High confidence In trouble

The Kohl's app is currently experiencing significant issues, primarily due to a recent update requiring iOS 18 or higher, which has rendered it unusable for many users with older phones, alongside persistent glitches, slow performance, and missing features.

4.8★ lifetime (917,680) Free to download since 2011 by Kohl's Department Stores, Inc. updated 0.1 mo ago recent negative 44% 120 reviews across 1 regions
Compatibility Issues Performance & Stability Missing/Broken Features Shopping Convenience (When Working)
5★99
4★13
3★27
2★13
1★98
recent reviews across 1 regions, vs the 4.8★ lifetime average

The Kohl's app, despite a high lifetime rating, is facing a wave of negative recent reviews due to a mandatory update that excludes many older iPhone users. Users also report frequent glitches, slow performance, and critical features like product reviews and in-store scanning often not working.

What users like

  • Convenient for online shopping and in-store pickup for those who can use itR5R11R17R26
  • Helps users find deals, Kohl's Cash, and couponsR20R37R42R58
  • Easy to navigate for general browsingR68R82R106R173

What users complain about

  • Recent update requires iOS 18+, making the app unusable for many older iPhone and iPad usersR1R4R10R13
  • Frequent glitches, freezing, and crashesR3R19R30R38
  • Product reviews often do not load, showing a blank screenR3R7R9R15
  • App does not utilize full screen on iPadsR2R12R71R81
  • Shopping cart frequently empties or has issues during checkoutR3R61R78
  • Slow performance and lag, especially during checkout or loading product detailsR19R38R39R43
  • In-store scanner feature is unreliable or brokenR90R104R229
  • Search and filter functions are poor or do not work correctlyR39R70R76R86
  • Difficulty tracking online orders and in-store purchases within the appR47R111R114R198

Latest update · v8.3.96

What the developer says changed (the verdict above weighs this against what reviewers report):

This update includes performance, design, and experience improvements.

Recurring themes

Compatibility Issues negative
Many users report that the latest app update requires iOS 18 or higher, making it incompatible with their older iPhones and iPads. This prevents them from using the app at all, leading to frustration and a feeling of being forced to buy new hardware. The developer's notes mention 'performance, design, and experience improvements' but do not address this significant compatibility change, which contradicts the 'experience improvements' for a large segment of users.R1R4R10R13
Performance & Stability negative
The app is frequently described as glitchy, slow, freezing, and crashing. Users experience issues with loading screens, especially for product reviews, and the app sometimes empties shopping carts or fails during checkout. This directly contradicts the developer's claim of 'performance improvements'.R3R19R30R38
Missing/Broken Features negative
Several key features are reported as not working. Product reviews often display as blank screens. The in-store barcode scanner is unreliable or non-functional. Filtering options for products are poor or don't work, and the app doesn't use the full screen on iPads. Tracking past purchases or returns is also an issue.R2R7R9R12
Shopping Convenience (When Working) positive
For users who can access and use the app without major issues, it is appreciated for its convenience in online shopping, finding deals, utilizing Kohl's Cash, and facilitating in-store pickup. The ability to scan items and manage rewards is also valued.R5R11R17R25

Who it's for

The Kohl's app is for users with newer iPhones (iOS 18 or higher) who want a convenient way to shop online, manage Kohl's Cash and coupons, and use in-store pickup R5R11. It is NOT for users with older iPhones or iPads, as the latest update makes the app inaccessible or poorly formatted R4R12R22R56. It is also not recommended for users who rely on features like product reviews, in-store scanning, or a stable shopping cart, due to frequent glitches R3R7R19R90.

Evidence note: The recent reviews heavily skew negative, with a significant focus on the app's incompatibility with older iOS versions and various performance issues. While positive reviews exist, they often highlight general shopping experience with Kohl's rather than specific app functionality, or they are from users who have not encountered the recent update issues. The lifetime rating of 4.8 reflects a past positive experience, but the recent trajectory is sharply negative due to the update.

Frequently asked

Does the Kohl's app work on older iPhones?
No, the latest update to the Kohl's app requires iOS 18 or higher, making it unusable for many users with older iPhones that cannot update beyond iOS 16 or 17 R1R4R22R56.
Are there issues with product reviews in the Kohl's app?
Yes, many users report that product reviews often do not load in the app, displaying a blank screen instead R3R7R9R15.
Is the Kohl's app stable and fast?
No, recent reviews indicate the app is frequently glitchy, freezes, crashes, and performs slowly, especially when loading product details or during checkout R3R19R30R38.
Can I scan barcodes in-store with the Kohl's app?
Users report that the in-store barcode scanner feature is often unreliable or doesn't work at all R90R104R229.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] 5/5 · US Keep Me Coming Back: This APP is so awesome I love to browse and shop until my cart is overflowing I especially like the pick up in store feature
  2. [R11] 5/5 · US Great App: It’s always a pleasure shopping with you Guy’s very convenient shopping online and store pickup.
  3. [R17] 5/5 · US Online shopping: Click and buy, the searching was easy on the app and I found some really good deals!
  4. [R26] 5/5 · US Go to store: Kohl’s is always my go to store for gifts! I can easily shop online and either pick up or have it shipped saving me time. I especially love the perks such as additional 30% or 40% off. The free ship events are also a favorite time to pick up small items for future gifting.
  5. [R20] 5/5 · US Discounts are great: Kohls
  6. [R37] 5/5 · US Good deals: Big help with getting good deals
  7. [R42] 5/5 · US Great prices: I always find great deals for less
  8. [R58] 5/5 · US The more you know, the more you kohl’s!: Saving maximum money is cool!
  9. [R68] 5/5 · US LovetoShop: I’m always happy to shop on the app. Easy to shop!
  10. [R82] 5/5 · US Nice and easy: I enjoy how easy the app is to navigate. And the purchases and ability to track everything within the same app is a huge benefit. Self pick out is nice, ability to add kohls cash and scan barcodes is super nice too. Not any issues as of yet.
  11. [R106] 5/5 · US Easy shopping online: Very easy to navigate your online products. I am not a person who usually order things online, but your app is very easy. I am recovering from emergency surgery so getting out is not a realistic option. I’m a touch feel shopper so this is new to me at age 62…lol
  12. [R173] 3/5 · US Be careful with shipping: Kohls app works well, it navigates easy & can be helpful when in the store. I just warn you to watch what you purchase carefully because their shipping department is a joke this past year. I’ve received items that have been returned with the return receipt still attached, items that are completely broken and items that are the wrong ones altogether. Customer service can b
  13. [R1] 4/5 · US Help!: I’ve used the Kohls app for years. Loved using it. All of a sudden it tells me to update, so I did, won’t let me, says I need a 17 or higher phone?? I have an 8+. Disappointed that I couldn’t use for a 30% off on Sephora. I even tried deleting and reinstalling. Didn’t work. What can I do?
  14. [R4] 1/5 · US Unable to use this app / no support for older phones: Your latest update requires iOS 18 or later. My iPhone 8 cannot update beyond iOS 16. You’ve rendered the app I’ve been using for years as now useless. Don’t tell me I need to buy a new phone. Any work around? Another version for us frugal shoppers who don’t need the latest phone?
  15. [R10] 5/5 · US App is terrible: Cannot get on keeps telling me to update to 18 what is going on
  16. [R13] 1/5 · US Update: I can’t update my Kohls app
  17. [R3] 1/5 · US Always Glitching: It is infuriating to shop with this app. It constantly glitches. When I’m in the store for a pick up, it takes forever (and several closing out the app and reopening it) to get the location of my order. At home, it brings me to a blank screen when I want to read reviews. When I add things to my bag and am still working on making decisions, it automatically empties my bag with
  18. [R19] 1/5 · US Checkout Screen Lags and Causes Phone to Overheat, Cannot Place Order: App is up to date. I tried placing an order pickup, however after entering my first name the page gradually gets slower and slower (waiting 10-15 seconds for the page to register one press on the keyboard) until it eventually freezes and stops working altogether. I tried to place an order three separate times over the course of
  19. [R30] 1/5 · US Atrocious: The app is sooo buggy. It always force closes and always freezes. Please fix it is unusable
  20. [R38] 2/5 · US Sluggish app: As much as I like to shop at Kohls, the app experience is very horrible. Only navigation works fine but beware of opening any product details. Attempts to load details, its frozen and app crashes. Essentially online shopping is not possible on this app. So, just browse and head to store to buy instead and miss out on any coupons also. Great feature indeed!
  21. [R7] 3/5 · US Reviews: You can never see the reviews on the app for some reason.
  22. [R9] 3/5 · US No reviews?: Why don’t any of the reviews pop up? You click on the reviews of items and you get a blank page.
  23. [R15] 1/5 · US Updates made it useless: After the most recent update, reviews are no longer visible and store/item locator just constantly says “Failed to load stores.”
  24. [R2] 3/5 · US Full screen: App does not use full screen on iPad
  25. [R12] 1/5 · US For ipads: Pls make a zoomed out version for I pad users
  26. [R71] 1/5 · US Need Full Screen!: I can’t stand using the app any longer. I can’t get it to open to full screen! Until I can, I will no longer use it. I have a hard enough time with my vision is it is.
  27. [R81] 1/5 · US App No Longer In Full Screen: After the update the app is no longer on full screen on my iPad and I no longer want to use this app
  28. [R61] 1/5 · US Website and App: Both are poor in rating. Kept trying to add things to my cart. I will go to my cart. They’re not physically there. Trying to add Kohl’s cash online it will not work. Keeps popping up with a Wallet thing instead when I try to enter the code manually.
  29. [R78] 2/5 · US Frustrating: The app is great to browse. However, any time I add things to my cart and then leave the app, it removes the items. And just now, I have tried checking out 4 different times across 2 days. I get all the way to finalize my order and it says an error has occurred and I have nothing in my cart. So again, I re add everything, try to check out and it does it again. If I didn’t have Kohls c
  30. [R39] 1/5 · US WHY IS IT SO SLOOOOWW: Yall. Please put money into your app development. It crashes, freezes, the search function is horrible either saying there’s an error try again or just straight up not finding the items. This is single-handedly my most frustrating app I use. The website isn’t any better either!!
  31. [R43] 1/5 · US App is laggy: App has been really slow to me.
  32. [R90] 1/5 · US App review: The app doesn’t not work in store when trying to scan the price tags. Kohls need to install the price checkers back in the stores-such a big inconvenience for customers
  33. [R104] 3/5 · US Can no longer scan barcodes at home: Why can I no longer scan barcodes at home? This is the easiest way to order again. The app now only allows scanning in the store.
  34. [R229] 3/5 · US Scanner: The scanner part of the app to be able to check a price in store won’t work. Just shows up as a red screen
  35. [R70] 1/5 · US Not so good: Not all items are showing if you choose to filter products instead of typing the item name directly into the search window. Also it’s very annoying to have to click ‘apply’ after selecting each filter. It should apply automatically after checking the filter checkbox.
  36. [R76] 4/5 · US Poor Filters by Brand: I receive an error every time I try to filter by brand. Otherwise, functionality has greatly improved in the Kohl’s app!
  37. [R86] 1/5 · US Terrible glitches: This app crashes since they added non-Kohls brand items. Filters never work now. I just quit shopping Kohls because I can never filter down options to what I want in the app. Please fix!!
  38. [R47] 3/5 · US Online order: Every time I order online and try to track my package it never wants to update
  39. [R111] 5/5 · US My purchases: The last update made my purchases from 2023 to 2025 not display under “MY PURCHASES” in the app
  40. [R114] 4/5 · US Trouble accessing receipts: Can’t make returns without physical receipts or pulling the receipt up on the app. So boom I got the app. App glitches and won’t show purchase history. Otherwise I assume it’s good, only downloaded the app for this feature so would appreciate resolve
  41. [R198] 3/5 · US problems in managing returns: What I don't like about this app is that if I make a purchase and return it for any reason, it doesn't show that it has already been returned. The Macy's or Target apps do show that the item has been returned.
  42. [R25] 5/5 · US Very convenient: Easy to use app and very convenient. I like the scan feature to check prices and make purchases in store
  43. [R22] 1/5 · US No longer works: Now that Kohl’s was chosen to replace their APP with a version that requires ISO 18.0, I am not able use the APP. Not every one has phones that can be updated. Kohl’s should have the old version available along with the latest and greatest.
  44. [R56] 1/5 · US App now requires iPhone software update: Welp won’t be shopping at Kohl’s anymore, the most recent app update won’t load. I don’t do iPhone software updates specifically because it takes more and more space each time & at some point the updated software lags the phone as a motivational tool to buy latest & greatest new iPhone. Kohl’s you need to design updates to be compatible with older iOS versi

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store