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Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
Is it worth paying for

mail.com

45
Value score / 100 Worth paying? No Skip it

mail.com is a free email client that offers a wide variety of domain choices and a clean, easy-to-use interface, but it suffers from significant performance issues, poor customer support, and frequent login problems.

Free to download seen up to $29.99 4.7★ lifetime (103,498) since 2011

mail.com offers a good selection of unique domain names and a generally positive experience for long-term users, especially for its free tier. However, recent updates and persistent issues with app performance, email deliverability, and unresponsive customer support make it a risky choice for important communications or business use, with many users reporting frustrating experiences.

Free vs paid

The free version of mail.com offers a variety of domain names and basic email functionality, which many users find sufficient and appreciate R1R7R27. The app is generally described as easy to use and a good value for a free service R1R7. However, some users report that features like routing emails to another client require a paid subscription R32, and removing ads is a subscription-based feature, not a one-off payment R437. There are also complaints that customer support is only available for paid users R145. One user experienced being turned over to collections for not paying for a premium subscription after deciding to phase out their account, indicating a potentially problematic business model for premium cancellations R125.

Value complaints

  • Customer support is only available for paid users, which is seen as a scam to get users to pay.R145
  • The process for canceling a premium subscription can lead to collections if not handled carefully.R125
  • Removing ads requires a subscription rather than a one-time payment.R437
  • The service is considered expensive for the quality, especially for IMAP or forwarding features.R246
  • Some users paying for the service expect better performance and quicker customer support.R34R92

Where it delivers

  • Offers a wide variety of unique domain names, allowing for creative email selections.R1R35R56
  • Many users appreciate its free nature and consider it a good value.R1R7R27R56
  • Long-term users report consistent reliability and satisfaction over many years.R8R9R11R38
  • The iOS app is described as clean and easy to use by some.R1
  • It is praised for not having spam issues by some users.R34
Worth paying if

It is not recommended to pay for mail.com given the widespread issues reported, even by those who have paid R34R92R125.

Skip / stay free if

You should skip mail.com if you need reliable email for business or important communications, as many users report issues with email deliverability, account lockouts, and non-existent customer support R3R5R23R25. You should also skip it if you expect a fast, responsive app with modern features, as it's frequently described as slow, glitchy, and outdated R17R32R34R40.

Evidence note: While there are many positive lifetime reviews, recent reviews frequently highlight significant issues with app performance, account access, and customer support, suggesting a decline in quality. The monetization details from the product page indicate in-app purchases exist, but reviews primarily discuss a 'Premium' subscription for ad removal and other features, with specific price points mentioned in the product page data ($0.49 to $29.99) not directly linked to specific subscription tiers in the reviews.

Frequently asked

Is mail.com reliable for important emails?
Based on recent user reviews, mail.com is not reliable for important emails due to frequent issues with email deliverability, emails going to spam, and accounts being locked out without explanation R3R5R23R25.
Does mail.com have good customer support?
Customer support for mail.com is widely criticized as being unresponsive or non-existent, with users reporting ignored requests for assistance and a lack of phone or email support R3R42R53R145.
Is the mail.com app fast and efficient?
The mail.com app is frequently described as slow, glitchy, unresponsive, and prone to crashing, with emails taking a long time to load and search functions being primitive R17R32R34R40.
Can I use mail.com for free?
Yes, mail.com can be used for free and many users appreciate it as a free email client, offering a variety of domain choices and basic functionality R1R7R27R56.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R145] 1/5 · US Worthless: Absolutely zero customer support UNLESS you get their ‘paid level’. All a scam to rope you in.
  2. [R125] 1/5 · US Beware of premium: I upgraded myself to Premium several years ago. Recently I decided to phase out this account. I didn’t pay for premium and figured the ad free version would kick in. Not so! They turn you over to collections to collect the money. Ridiculous. I ended up paying them and will jump thru their silly hoops to cancel. Terrible business model.
  3. [R437] 3/5 · GB Ok so far: It’s been ok so far. To remove adds is a subscription rather than just a one off payment. Makes me wonder how much companies pay to advertise to my email for a month?…. Hmmm?
  4. [R246] 3/5 · GB Ok: But expensive to use imap or forwarding
  5. [R34] 3/5 · US Its below average NOW: It used to be fast with very quick customer support. It has gotten slower over time even with my fast fiber internet connection, if I need help it takes a long while for an answer. For a service I am paying for I expected different so I am looking for other options next year . I gave it 3 stars because it doesn’t have any spam issues which why I chose it for!
  6. [R92] 1/5 · US Very bad news junk: This app its very bad junk :( you send email doesn’t go through. It says it send it. Customer never received it. It says delivered customer never received it :( can take a half day customer to receive email. :( It’s interrupting your business. :( Special when you’re paying for this junk and worthless useless email:((
  7. [R1] 5/5 · US Very good mail app.: This email client is fantastic. I haven't found another client that shows such a variety of domains to choose from, which gives a lot of freedom to be creative with your selection, which I appreciate. It offers all the functionality I need and the iOS app is super clean, which I love. I highly recommend this for anyone looking for a free email client that looks great and is ea
  8. [R35] 5/5 · US Very Simple to Begin: It’s simple to sign up and fun to pick a unique domain name. If you experience difficulty and the time is in the middle of the night, you might consider trying again the next morning. We experienced some strange fault codes at night, but everything worked fine the next day; having done nothing differently. Perhaps they do server maintenance at night, or something - I’m not su
  9. [R56] 1/5 · US It’s basic: Mail.com is serviceable- that’s about all I can really say. It’s not particularly intuitive. I was interested in the function mail collector I am disappointed. I couldn’t set that up from the app. When I tried the website , I couldn’t log in. At least it’s free. Plus you have some choices for fun email addresses. I would have liked to at least experiment with The settings. I
  10. [R7] 5/5 · US Review: good app, reasonably priced (it's free!)
  11. [R27] 5/5 · US Yes positively: Love the app. Super easy to get a new email address! Definitely worth it!
  12. [R8] 5/5 · US Very Trustworthy!: I’ve used mail.com for over 8 years and have NEVER had one problem using them! IMO, they’re the best email service by far! Thank you!
  13. [R9] 5/5 · US 25 years: I’ve been using Mail.com for the better part of 25 years and LOVE it.
  14. [R11] 5/5 · US Why I like mail.com: I began with mail.com in 1996. Today I think mail.com is a superior email site. And when you consider the other attributes that it really makes it a pretty good value. What I like to is that mail.com has steadily made improvements since I begin with it and the improvement generally have been really positive.
  15. [R38] 5/5 · US Love this email app!: Good for multi use and multiple businesses. Been using them for years. Only bad thing if you dont check your mail for like 30-60 days they delete the account unless its on the app and you have notifications set up
  16. [R3] 1/5 · US Good luck if anything goes wrong!: My email recently stopped working. Nothing happens when I hit Compose, Reply, or Forwards. I have run through every trouble shooting measure from the mail.com site and from Google and ChatGPT. It still doesn’t work. I’ve requested assistance from mail.com twice and twice ignored. Guess it’s time to go to gmail…
  17. [R5] 1/5 · US Locked me out of account: I had very important emails and pictures on this app and for no reason I was blocked from using the account. All my important emails gone!
  18. [R23] 2/5 · US Locked out: Three times now they've had a glitch that won't allow you to log in. It was all day today and still waiting.
  19. [R25] 1/5 · US Issue with Email Deliverability and Spam Filtering: I recently opened an email account for my personal business and noticed that all incoming emails are being directed to the spam folder. Additionally, the emails I send do not appear in the recipients’ inboxes and may not be getting delivered properly. Kindly assist me in resolving this issue and ensuring that both incoming and outgoing emails fun
  20. [R42] 1/5 · US Terrible latley: When I first started using the service four years ago, if not longer, it was reliable. Now it is consistently getting hacked and I can’t even currently login due to an error message. There is no customer support on this no phone number no email nothing. Find a different provider so you don’t get screwed like I am now having to find a new email provider for my business after four y
  21. [R53] 1/5 · US Customer service: Could not reach anyone at your end to discuss my Oder. Still know nothing.
  22. [R17] 3/5 · US Website is OK, app is horrible: Emails take forever to load forever to open and when you decide you don’t want an email you have to delete it like five times before it actually goes away. Deleted emails just keep coming right back.
  23. [R32] 1/5 · US The least performant email client ever made: The same hardware that can run an 8B LLM, when utilized by this application, takes ~1-5 minutes to search for an email. The app is unresponsive, regularly crashes, and is overall terribly optimized. Routing emails to another client requires a paid subscription. Only use if you want a really cool @ handle (like @engineer), caveat emptor
  24. [R40] 3/5 · US Needs. Revamp: The app is very slow to display the emails. Very limited and primitive search function. Quits if there is a large number of emails in the “deleted” folder. Overall, after so many years it needs revamping and improvements Maybe at that time worths the paid subscription.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store