mail.com
mail.com offers a wide variety of unique domain choices and is generally considered easy to use for basic email functions, but recent reviews highlight significant issues with app performance, reliability, and customer support.
mail.com is a free email client known for its extensive selection of unique domain names and a clean iOS app interface. However, recent user feedback frequently reports slow performance, app crashes, and difficulties with email delivery and account access, alongside concerns about customer support responsiveness.
What users like
- Offers a wide variety of unique domain names to choose from, allowing for creative email addresses.R1R35R27
- Generally considered easy to use and set up, especially for basic email functions.R1R15R27R35
- Users appreciate the clean and straightforward iOS app interface.R1
- Some long-term users report consistent reliability and satisfaction over many years.R8R9R11R39
What users complain about
- The app is frequently reported to be slow, with emails taking a long time to load or open.R17R34R40R108
- Users experience frequent app crashes, freezing, and unresponsiveness.R32R103R109R110
- Many users report issues with email delivery, including emails going to spam or not being received by recipients.R25R92R97R630
- Customer support is widely criticized for being unresponsive or difficult to reach, especially for free users.R3R34R42R53
- Users are frequently locked out of their accounts or experience login issues, sometimes losing access to important emails.R5R23R42R162
- Deleted emails often reappear, and the deletion process can be cumbersome.R17
- The app has a primitive search function and lacks features like a calendar or multi-account viewing found in the web version.R40R200R264R303
- Recent updates have introduced issues like smaller text, non-functional features, and problems with photo access on iOS.R36R69R186R371
- The app displays numerous ads, which can be removed with a paid subscription.R16R437R469R693
- There are reports of security concerns, including accounts being hacked and issues with domain changes leading to potential identity theft.R42R189
Latest update · v10.11
What the developer says changed (the verdict above weighs this against what reviewers report):
Bug fixes and stability improvements
Recurring themes
Who it's for
mail.com is for users looking for a free email client with a wide selection of unique domain names and a simple interface R1R27. It might appeal to those who need a secondary email for 'junk mail' due to spam issues R103. It is NOT for users who require reliable performance, responsive customer support, advanced features, or consistent account access R3R5R17R32.
Evidence note: The recent reviews skew significantly negative, contrasting with the high lifetime rating. Many long-term users express disappointment with a decline in service quality. Evidence for positive points is often from users who have used the service for many years and report no issues, or those who appreciate the unique domain options.
Frequently asked
Is mail.com reliable for sending and receiving emails?
Does mail.com have good customer support?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R1] Very good mail app.: This email client is fantastic. I haven't found another client that shows such a variety of domains to choose from, which gives a lot of freedom to be creative with your selection, which I appreciate. It offers all the functionality I need and the iOS app is super clean, which I love. I highly recommend this for anyone looking for a free email client that looks great and is ea
- [R35] Very Simple to Begin: It’s simple to sign up and fun to pick a unique domain name. If you experience difficulty and the time is in the middle of the night, you might consider trying again the next morning. We experienced some strange fault codes at night, but everything worked fine the next day; having done nothing differently. Perhaps they do server maintenance at night, or something - I’m not su
- [R27] Yes positively: Love the app. Super easy to get a new email address! Definitely worth it!
- [R15] Great option for everyone!: Very simple to use. Plenty of storage. Easy to set up and use more than one account. Love it!
- [R8] Very Trustworthy!: I’ve used mail.com for over 8 years and have NEVER had one problem using them! IMO, they’re the best email service by far! Thank you!
- [R9] 25 years: I’ve been using Mail.com for the better part of 25 years and LOVE it.
- [R11] Why I like mail.com: I began with mail.com in 1996. Today I think mail.com is a superior email site. And when you consider the other attributes that it really makes it a pretty good value. What I like to is that mail.com has steadily made improvements since I begin with it and the improvement generally have been really positive.
- [R39] EMAIL.com: Es mi correo personal por más de una Década y nunca he tenido problemas con ellos
- [R17] Website is OK, app is horrible: Emails take forever to load forever to open and when you decide you don’t want an email you have to delete it like five times before it actually goes away. Deleted emails just keep coming right back.
- [R34] Its below average NOW: It used to be fast with very quick customer support. It has gotten slower over time even with my fast fiber internet connection, if I need help it takes a long while for an answer. For a service I am paying for I expected different so I am looking for other options next year . I gave it 3 stars because it doesn’t have any spam issues which why I chose it for!
- [R40] Needs. Revamp: The app is very slow to display the emails. Very limited and primitive search function. Quits if there is a large number of emails in the “deleted” folder. Overall, after so many years it needs revamping and improvements Maybe at that time worths the paid subscription.
- [R108] Takes forever to load emails: Like the app, but it takes forever to load emails. There have been times I don’t see something until the next day. Please fix. Had to get a new email with another email provider due to this. Also, for the website can thru change it to where you can view more than 50 emails at a time? My email box gets full and it takes so long to delete anything thus way and the websi
- [R32] The least performant email client ever made: The same hardware that can run an 8B LLM, when utilized by this application, takes ~1-5 minutes to search for an email. The app is unresponsive, regularly crashes, and is overall terribly optimized. Routing emails to another client requires a paid subscription. Only use if you want a really cool @ handle (like @engineer), caveat emptor
- [R103] Great for Junk Mail: My app crashes constantly and has many issues with signing in. I just use this for junk mail at this point.
- [R109] To slow: Constantly hanging and freezing. Way to slow.
- [R110] App crashes all the time: All the damn time
- [R25] Issue with Email Deliverability and Spam Filtering: I recently opened an email account for my personal business and noticed that all incoming emails are being directed to the spam folder. Additionally, the emails I send do not appear in the recipients’ inboxes and may not be getting delivered properly. Kindly assist me in resolving this issue and ensuring that both incoming and outgoing emails fun
- [R92] Very bad news junk: This app its very bad junk :( you send email doesn’t go through. It says it send it. Customer never received it. It says delivered customer never received it :( can take a half day customer to receive email. :( It’s interrupting your business. :( Special when you’re paying for this junk and worthless useless email:((
- [R97] Needs work: Having trouble sending and receiving emails
- [R630] Wondering WHY???: Sometimes an address will not receive it’s mail and never does. Senders do not get a return or notification address not working.
- [R3] Good luck if anything goes wrong!: My email recently stopped working. Nothing happens when I hit Compose, Reply, or Forwards. I have run through every trouble shooting measure from the mail.com site and from Google and ChatGPT. It still doesn’t work. I’ve requested assistance from mail.com twice and twice ignored. Guess it’s time to go to gmail…
- [R42] Terrible latley: When I first started using the service four years ago, if not longer, it was reliable. Now it is consistently getting hacked and I can’t even currently login due to an error message. There is no customer support on this no phone number no email nothing. Find a different provider so you don’t get screwed like I am now having to find a new email provider for my business after four y
- [R53] Customer service: Could not reach anyone at your end to discuss my Oder. Still know nothing.
- [R5] Locked me out of account: I had very important emails and pictures on this app and for no reason I was blocked from using the account. All my important emails gone!
- [R23] Locked out: Three times now they've had a glitch that won't allow you to log in. It was all day today and still waiting.
- [R162] Cant log in: Pls help
- [R200] Calendar: I cant see the calendar when i open the app in my phone… sad
- [R264] Needs calendar: Decent app but diary and other features from web version needed!
- [R303] Good but..: I want to use but I don’t because it doesn’t allow you to view multiple accounts, in my case two would do, switching between accounts is a pain, I need to view both simultaneously. Otherwise I really like it.
- [R36] Text Even Smaller in Latest Update: Whose “bright idea” was it at Mail.com to make the overall text of the app EVEN smaller than it already was?!? Now I can’t even use this app anymore!!! No one can read the tiny print of all the app features. Inboxes etc!
- [R69] Mobile app issues: The app is not working after update. App will try to load data and then stop working. Have tried to re-install and have the same issue for IOS. Please fix the glitch
- [R186] Nice Job, the 10.1 update has rendered this app completely useless!: This is on an M4 iPad running IPadOS 26.2.1. When I select multiple emails, the trash can and Folder icons disappear. So you can select them but can’t do anything with them. I’ve deleted the app, logged out and logged in again with no change. My only recourse on this device is to use the Web interface. Update: when select a m
- [R371] Latest changes: I have been using mail.com for many years and have even tried to pay to be a full member but told it could not offer Uk users full membership. Back to the changes in the new update, I don’t like that we have to let Mail.com what photos do I will to be available before I can review or send an email.
- [R16] Excellent mail system: Mail.com is the most efficient mail system I have ever used! Because they offer the Premium option, the subscriber has the option of avoiding those annoying ads and I have never experienced most of the inconveniences friends have encountered.
- [R437] Too many ads: Too many ads and iPhone doesn’t recognise it in the list of emails to send
- [R469] Ok so far: It’s been ok so far. To remove adds is a subscription rather than just a one off payment. Makes me wonder how much companies pay to advertise to my email for a month?…. Hmmm?
- [R693] Convenient: Not thrilled with the ads to the inbox
- [R189] Horrible avoid if you don’t want your identity stolen: Offered email address such as .homemail then without warning a year or so later just stopped offering them, scammers and thieves will then get those domains and will use it to intercept email to change email and passwords to your accounts. It’s in the terms of service they can do it . Consistently get 10x the phishing and spam as any other pro
- [R54] Not so great user interface.: The interface is outdated. The app was once compatible with iOS default mail app, but it no longer isn’t.
- [R114] There is no “block” for unwanted and nuisance emails…: I’ve followed each step your help page says to do to block unwanted emails and nuisance advertisements, and there is no “block” on my mail.com app. I’ve been harassed by onlyinyourstate.com, I’ve repeatedly hit the unsubscribe to no avail. I’ve emailed them to no avail. Either my iPad is not updated or the version of mail.com is not updated,
- [R125] Beware of premium: I upgraded myself to Premium several years ago. Recently I decided to phase out this account. I didn’t pay for premium and figured the ad free version would kick in. Not so! They turn you over to collections to collect the money. Ridiculous. I ended up paying them and will jump thru their silly hoops to cancel. Terrible business model.
- [R278] Ok: But expensive to use imap or forwarding
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store