Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

mail.com

55
User verdict / 100 High confidence Divided

mail.com offers a wide variety of unique domain choices and is generally considered easy to use for basic email functions, but recent reviews highlight significant issues with app performance, reliability, and customer support.

4.7★ lifetime (103,498) Free to download since 2011 by 1&1 Mail & Media Inc. updated 0.4 mo ago recent negative 16% 120 reviews across 4 regions
Performance & Stability Account Access & Reliability Customer Support Features & Interface Ads & Premium
5★685
4★93
3★51
2★34
1★130
recent reviews across 4 regions, vs the 4.7★ lifetime average

mail.com is a free email client known for its extensive selection of unique domain names and a clean iOS app interface. However, recent user feedback frequently reports slow performance, app crashes, and difficulties with email delivery and account access, alongside concerns about customer support responsiveness.

What users like

  • Offers a wide variety of unique domain names to choose from, allowing for creative email addresses.R1R35R27
  • Generally considered easy to use and set up, especially for basic email functions.R1R15R27R35
  • Users appreciate the clean and straightforward iOS app interface.R1
  • Some long-term users report consistent reliability and satisfaction over many years.R8R9R11R39

What users complain about

  • The app is frequently reported to be slow, with emails taking a long time to load or open.R17R34R40R108
  • Users experience frequent app crashes, freezing, and unresponsiveness.R32R103R109R110
  • Many users report issues with email delivery, including emails going to spam or not being received by recipients.R25R92R97R630
  • Customer support is widely criticized for being unresponsive or difficult to reach, especially for free users.R3R34R42R53
  • Users are frequently locked out of their accounts or experience login issues, sometimes losing access to important emails.R5R23R42R162
  • Deleted emails often reappear, and the deletion process can be cumbersome.R17
  • The app has a primitive search function and lacks features like a calendar or multi-account viewing found in the web version.R40R200R264R303
  • Recent updates have introduced issues like smaller text, non-functional features, and problems with photo access on iOS.R36R69R186R371
  • The app displays numerous ads, which can be removed with a paid subscription.R16R437R469R693
  • There are reports of security concerns, including accounts being hacked and issues with domain changes leading to potential identity theft.R42R189

Latest update · v10.11

What the developer says changed (the verdict above weighs this against what reviewers report):

Bug fixes and stability improvements

Recurring themes

Performance & Stability negative
Many users report the app is very slow, takes a long time to load emails, freezes, and crashes frequently. This contradicts the developer's notes about 'bug fixes and stability improvements'.R17R32R34R40
Account Access & Reliability negative
A significant number of reviews mention being locked out of accounts, issues with logging in, and emails not being delivered or received properly. Some users report losing access to important emails.R3R5R23R25
Customer Support negative
Reviewers consistently criticize the lack of accessible and responsive customer support, especially for free users, making it difficult to resolve critical issues.R3R34R42R53
Features & Interface mixed
While some users appreciate the clean iOS app and unique domain choices, others find the interface outdated, search functions primitive, and note missing features like a calendar, multi-account view, or proper email blocking.R1R40R54R114
Ads & Premium mixed
The free version includes numerous ads, which can be annoying. Users can pay for a premium subscription to remove ads and access features like IMAP/forwarding, but some feel the cost is not justified given other app issues.R16R34R125R278

Who it's for

mail.com is for users looking for a free email client with a wide selection of unique domain names and a simple interface R1R27. It might appeal to those who need a secondary email for 'junk mail' due to spam issues R103. It is NOT for users who require reliable performance, responsive customer support, advanced features, or consistent account access R3R5R17R32.

Evidence note: The recent reviews skew significantly negative, contrasting with the high lifetime rating. Many long-term users express disappointment with a decline in service quality. Evidence for positive points is often from users who have used the service for many years and report no issues, or those who appreciate the unique domain options.

Frequently asked

Is mail.com reliable for sending and receiving emails?
Recent reviews indicate that mail.com is often unreliable for sending and receiving emails, with users reporting issues like emails going to spam, not being delivered, or taking a long time to load R25R92R97R108.
Does mail.com have good customer support?
Based on recent reviews, mail.com's customer support is widely criticized for being unresponsive or difficult to reach, especially for free users, with some reporting ignored requests for assistance R3R34R42R53.
Are there issues with the mail.com app crashing or being slow?
Yes, many users report frequent issues with the mail.com app crashing, freezing, being unresponsive, and taking a long time to load emails, despite recent developer notes claiming stability improvements R17R32R40R69.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US Very good mail app.: This email client is fantastic. I haven't found another client that shows such a variety of domains to choose from, which gives a lot of freedom to be creative with your selection, which I appreciate. It offers all the functionality I need and the iOS app is super clean, which I love. I highly recommend this for anyone looking for a free email client that looks great and is ea
  2. [R35] 5/5 · US Very Simple to Begin: It’s simple to sign up and fun to pick a unique domain name. If you experience difficulty and the time is in the middle of the night, you might consider trying again the next morning. We experienced some strange fault codes at night, but everything worked fine the next day; having done nothing differently. Perhaps they do server maintenance at night, or something - I’m not su
  3. [R27] 5/5 · US Yes positively: Love the app. Super easy to get a new email address! Definitely worth it!
  4. [R15] 5/5 · US Great option for everyone!: Very simple to use. Plenty of storage. Easy to set up and use more than one account. Love it!
  5. [R8] 5/5 · US Very Trustworthy!: I’ve used mail.com for over 8 years and have NEVER had one problem using them! IMO, they’re the best email service by far! Thank you!
  6. [R9] 5/5 · US 25 years: I’ve been using Mail.com for the better part of 25 years and LOVE it.
  7. [R11] 5/5 · US Why I like mail.com: I began with mail.com in 1996. Today I think mail.com is a superior email site. And when you consider the other attributes that it really makes it a pretty good value. What I like to is that mail.com has steadily made improvements since I begin with it and the improvement generally have been really positive.
  8. [R39] 5/5 · US EMAIL.com: Es mi correo personal por más de una Década y nunca he tenido problemas con ellos
  9. [R17] 3/5 · US Website is OK, app is horrible: Emails take forever to load forever to open and when you decide you don’t want an email you have to delete it like five times before it actually goes away. Deleted emails just keep coming right back.
  10. [R34] 3/5 · US Its below average NOW: It used to be fast with very quick customer support. It has gotten slower over time even with my fast fiber internet connection, if I need help it takes a long while for an answer. For a service I am paying for I expected different so I am looking for other options next year . I gave it 3 stars because it doesn’t have any spam issues which why I chose it for!
  11. [R40] 3/5 · US Needs. Revamp: The app is very slow to display the emails. Very limited and primitive search function. Quits if there is a large number of emails in the “deleted” folder. Overall, after so many years it needs revamping and improvements Maybe at that time worths the paid subscription.
  12. [R108] 3/5 · US Takes forever to load emails: Like the app, but it takes forever to load emails. There have been times I don’t see something until the next day. Please fix. Had to get a new email with another email provider due to this. Also, for the website can thru change it to where you can view more than 50 emails at a time? My email box gets full and it takes so long to delete anything thus way and the websi
  13. [R32] 1/5 · US The least performant email client ever made: The same hardware that can run an 8B LLM, when utilized by this application, takes ~1-5 minutes to search for an email. The app is unresponsive, regularly crashes, and is overall terribly optimized. Routing emails to another client requires a paid subscription. Only use if you want a really cool @ handle (like @engineer), caveat emptor
  14. [R103] 3/5 · US Great for Junk Mail: My app crashes constantly and has many issues with signing in. I just use this for junk mail at this point.
  15. [R109] 1/5 · US To slow: Constantly hanging and freezing. Way to slow.
  16. [R110] 2/5 · US App crashes all the time: All the damn time
  17. [R25] 1/5 · US Issue with Email Deliverability and Spam Filtering: I recently opened an email account for my personal business and noticed that all incoming emails are being directed to the spam folder. Additionally, the emails I send do not appear in the recipients’ inboxes and may not be getting delivered properly. Kindly assist me in resolving this issue and ensuring that both incoming and outgoing emails fun
  18. [R92] 1/5 · US Very bad news junk: This app its very bad junk :( you send email doesn’t go through. It says it send it. Customer never received it. It says delivered customer never received it :( can take a half day customer to receive email. :( It’s interrupting your business. :( Special when you’re paying for this junk and worthless useless email:((
  19. [R97] 1/5 · US Needs work: Having trouble sending and receiving emails
  20. [R630] 3/5 · CA Wondering WHY???: Sometimes an address will not receive it’s mail and never does. Senders do not get a return or notification address not working.
  21. [R3] 1/5 · US Good luck if anything goes wrong!: My email recently stopped working. Nothing happens when I hit Compose, Reply, or Forwards. I have run through every trouble shooting measure from the mail.com site and from Google and ChatGPT. It still doesn’t work. I’ve requested assistance from mail.com twice and twice ignored. Guess it’s time to go to gmail…
  22. [R42] 1/5 · US Terrible latley: When I first started using the service four years ago, if not longer, it was reliable. Now it is consistently getting hacked and I can’t even currently login due to an error message. There is no customer support on this no phone number no email nothing. Find a different provider so you don’t get screwed like I am now having to find a new email provider for my business after four y
  23. [R53] 1/5 · US Customer service: Could not reach anyone at your end to discuss my Oder. Still know nothing.
  24. [R5] 1/5 · US Locked me out of account: I had very important emails and pictures on this app and for no reason I was blocked from using the account. All my important emails gone!
  25. [R23] 2/5 · US Locked out: Three times now they've had a glitch that won't allow you to log in. It was all day today and still waiting.
  26. [R162] 1/5 · US Cant log in: Pls help
  27. [R200] 3/5 · US Calendar: I cant see the calendar when i open the app in my phone… sad
  28. [R264] 3/5 · GB Needs calendar: Decent app but diary and other features from web version needed!
  29. [R303] 3/5 · GB Good but..: I want to use but I don’t because it doesn’t allow you to view multiple accounts, in my case two would do, switching between accounts is a pain, I need to view both simultaneously. Otherwise I really like it.
  30. [R36] 1/5 · US Text Even Smaller in Latest Update: Whose “bright idea” was it at Mail.com to make the overall text of the app EVEN smaller than it already was?!? Now I can’t even use this app anymore!!! No one can read the tiny print of all the app features. Inboxes etc!
  31. [R69] 1/5 · US Mobile app issues: The app is not working after update. App will try to load data and then stop working. Have tried to re-install and have the same issue for IOS. Please fix the glitch
  32. [R186] 1/5 · US Nice Job, the 10.1 update has rendered this app completely useless!: This is on an M4 iPad running IPadOS 26.2.1. When I select multiple emails, the trash can and Folder icons disappear. So you can select them but can’t do anything with them. I’ve deleted the app, logged out and logged in again with no change. My only recourse on this device is to use the Web interface. Update: when select a m
  33. [R371] 3/5 · GB Latest changes: I have been using mail.com for many years and have even tried to pay to be a full member but told it could not offer Uk users full membership. Back to the changes in the new update, I don’t like that we have to let Mail.com what photos do I will to be available before I can review or send an email.
  34. [R16] 4/5 · US Excellent mail system: Mail.com is the most efficient mail system I have ever used! Because they offer the Premium option, the subscriber has the option of avoiding those annoying ads and I have never experienced most of the inconveniences friends have encountered.
  35. [R437] 3/5 · GB Too many ads: Too many ads and iPhone doesn’t recognise it in the list of emails to send
  36. [R469] 3/5 · GB Ok so far: It’s been ok so far. To remove adds is a subscription rather than just a one off payment. Makes me wonder how much companies pay to advertise to my email for a month?…. Hmmm?
  37. [R693] 3/5 · CA Convenient: Not thrilled with the ads to the inbox
  38. [R189] 1/5 · US Horrible avoid if you don’t want your identity stolen: Offered email address such as .homemail then without warning a year or so later just stopped offering them, scammers and thieves will then get those domains and will use it to intercept email to change email and passwords to your accounts. It’s in the terms of service they can do it . Consistently get 10x the phishing and spam as any other pro
  39. [R54] 2/5 · US Not so great user interface.: The interface is outdated. The app was once compatible with iOS default mail app, but it no longer isn’t.
  40. [R114] 3/5 · US There is no “block” for unwanted and nuisance emails…: I’ve followed each step your help page says to do to block unwanted emails and nuisance advertisements, and there is no “block” on my mail.com app. I’ve been harassed by onlyinyourstate.com, I’ve repeatedly hit the unsubscribe to no avail. I’ve emailed them to no avail. Either my iPad is not updated or the version of mail.com is not updated,
  41. [R125] 1/5 · US Beware of premium: I upgraded myself to Premium several years ago. Recently I decided to phase out this account. I didn’t pay for premium and figured the ad free version would kick in. Not so! They turn you over to collections to collect the money. Ridiculous. I ended up paying them and will jump thru their silly hoops to cancel. Terrible business model.
  42. [R278] 3/5 · GB Ok: But expensive to use imap or forwarding

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store