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Updated July 2026 · real, multi-region App Store reviews
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Zoho CRM

60
Value score / 100 Worth paying? Depends It depends

Zoho CRM offers a powerful and feature-rich platform, especially for businesses needing extensive customization and automation, but its mobile app is plagued by significant performance issues, bugs, and usability problems that undermine its value, particularly for paid users.

Free + in-app purchases seen up to $479.99 4.4★ lifetime (2,681) since 2011

Zoho CRM is a comprehensive platform praised for its extensive features, customization, and customer service, often compared favorably to Salesforce and HubSpot R36R42R45R95. However, its mobile app frequently crashes, is slow, and has numerous bugs, making it unreliable and frustrating for many users, despite the overall positive sentiment for the web-based CRM R2R17R20. The free version has strict limitations, pushing users towards paid plans for essential features R1.

Free vs paid

The free version of Zoho CRM has strict limitations, such as a cap on the number of leads you can manage, and it restricts access to key features like dashboards and visual reports R1. To unlock these essential functionalities and manage a larger volume of data, users must upgrade to a paid plan R1. Several reviews indicate that using the mobile app, even with a free Zoho CRM account, requires a paid mobile access account, costing at least $36 per year for one user R307R309.

Value complaints

  • The free version has strict limitations on lead management and essential features like dashboards and visual reports, forcing users to upgrade.R1
  • The mobile app requires a paid mobile access account, costing at least $36/year for one user, even if using a free Zoho CRM account.R307R309
  • Some users report being constantly overcharged or charged for more users than they have.R19

Where it delivers

  • Zoho CRM is a powerful platform with a wide range of features, offering excellent flexibility for customizing workflows and building automations.R1R36R46
  • It is considered easier to set up, more streamlined, and has more features and automations compared to competitors like Salesforce, HubSpot, and Dynamics 365 Sales.R36R46R79R95
  • The customer service is highly praised for its promptness, professionalism, and availability via phone and chat.R42R45R89
  • The app provides instant access to critical information, notes, and supporting documents, with useful features like "near-me" client mapping.R57R83
  • The app is intuitive and easy to navigate for managing contacts, leads, and deals, and includes features like speech-to-text notes.R36R63R220
Worth paying if

It is worth paying for Zoho CRM if your business requires a highly customizable and feature-rich CRM platform with extensive automation capabilities, and you are primarily using the desktop version, as many users find the web-based CRM superior to the app R1R36R42R95. It is also worth paying if you value strong customer service and support, which is frequently praised R42R45R89.

Skip / stay free if

You should skip paying for Zoho CRM if you rely heavily on a mobile app for daily operations, as the app is widely reported to be buggy, slow, prone to crashing, and has poor UI/UX design R2R17R20. Users who need robust reporting, analytics, or seamless integration with other mobile features like calling or location services should also consider alternatives due to app limitations and reported issues .

Evidence note: The reviews show a strong dichotomy between the web-based CRM, which is highly praised for its features and value, and the mobile app, which receives overwhelmingly negative feedback regarding performance, bugs, and usability. Many positive reviews for the 'app' seem to refer to the overall Zoho CRM system rather than specifically the mobile application's functionality.

Frequently asked

Is the Zoho CRM mobile app free to use?
No, while Zoho CRM has a free version, using the mobile app typically requires a paid mobile access account, which costs at least $36 per year for one user R307R309.
What are the main issues with the Zoho CRM mobile app?
The main issues with the Zoho CRM mobile app include frequent crashes, slow loading times, inability to connect to the internet, numerous bugs, poor UI/UX design not optimized for mobile screens, and problems with syncing data R2R17R20R32.
How does Zoho CRM compare to other CRMs like Salesforce?
Zoho CRM is often considered superior to Salesforce in many critical ways, with users finding it easier to set up, more streamlined, and offering more features and automations, all at a great price R36R79R95R98.
Does the Zoho CRM app work well on iPads?
Many users report that the Zoho CRM app is not compatible with iPads, with dashboards not loading, features not functioning, and an overall lack of optimization for tablet devices R23R231R253R289.
Can I manage multiple Zoho CRM accounts on one phone?
No, the app currently lacks the ability to operate multiple accounts on the same phone, which is problematic for users who manage their own company's CRM and also log into client CRMs R270.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 3/5 · US Don’t fall for free: The CRM is a powerful platform with a wide range of features. It offers excellent flexibility for customizing workflows, building automations, and tailoring the system to your business needs until you’re paying for it. If someone has to switch to free it has strict limitations on the number of leads you can manage. key features such as dashboards and visual reports become un
  2. [R307] 3/5 · CA Great interface: This is an awesome way to organize my new projects. I tried a lot of different CRMs but none looks as good on the iPad. Awesome! Just changed my rating from 5 to 3 since Zoho doesn't explain well that in order to have the Free version you have to pay $12/month...great app but too expensive for a solo user like me.
  3. [R309] 3/5 · CA good software but misleading price: First of all, to use this requires a mobile access account with Zoho which is at least $36/yr for one user's access. For the lack of transparency I will only rate this at 3 stars. Zoho makes a number of online applications, many of which give Google a run for their money and I believe most if not all of their apps are free for basic usage, while Enterprise leve
  4. [R19] 1/5 · US Full of regrets: Zoho has been my biggest regret EVER!!! I am constantly overcharged. For 6 months my emails were not being sent out and I was almost bankrupt before finding out Zoho had inadvertently changed my email settings. Now I’m getting charged for more users than I have. Zoho is the absolute WORST BUSINESS TO EVER DEAL WITH!
  5. [R36] 5/5 · US State of The Art CRM: We have used multiple CRM’s for our business including Salesforce, HubSpot, Dynamics 365 Sales and Zoho CRM. Out of all these companies, Zoho seems to actually care about their customers, probably because they aren’t answering to shareholders. We found Zoho easier to setup, more streamlined, and have more features and automations than the competition. The mobile app is very i
  6. [R46] 5/5 · US Zoho Rocks: We have worked with various CRMs but none compare to ZOHO when it comes to ease of use and functionality l
  7. [R79] 5/5 · US Full Functionality yet easy to use: I’ve worked with CRM systems since the early 90’s. I’ve worked Sage products and Salesforce but all pale in comparison when you consider the overall value offered by Zoho. It’s comprehensive solutions leaves little to be desired. It’s smartphone solutions are powerful, providing instant access to critical information.
  8. [R95] 5/5 · US Superior CRM: I used Salesforce for 15 years until this week. This CRM is superior to SF in many critical ways (I was the system admin for our SF as I am for Zoho). I found SF overly focused on the wrong areas, whereas this system is solidly focused on features that deliver information I require, without the hype. Very refreshing.
  9. [R42] 5/5 · US President/ Owner: Zoho” With the team they have, the knowledge of each, the promptness of responding, the professionalism in which each one has shown to me , right along with the patience with someone who has been in business over 30yrs both as employee on into the purchase of, staying in the old style of Salesmanship, the older methods of scaling & outdated technology, ( that while worked). Was
  10. [R45] 5/5 · US Most Amazing CRM in Market: Great customer services, amazing customer ease of use! So many features and very auto intelligent!
  11. [R89] 5/5 · US After using Zoho for two years now...: I can’t tell you how impressed I am as a business owner with Zoho. I am not IT, but most of even complex options I can do with the help of their support. The program itself is beyond solid, it has dozens of practical partner programs (we use salesiq, forms and others), but the most important feature is their customer service. Always someone available within s
  12. [R57] 5/5 · US Every business needs a CRM: We use zoho to store and track all of our business information. It is easy to use. Easy to setup. It does take some time but there is lots of help along the way. The app puts all of your information right in your hands I is an excellent choice.
  13. [R83] 5/5 · US Best Mobile App for Customer Relations: This app has been instrumental in keeping our field agents updated with needed information and ready to-do task. All notes and supporting documents are accessible via the app along with “near-me” client mapping features that is absolutely amazing! Thanks Zoho for making my job a little easier.
  14. [R63] 5/5 · US Awesome CRM for Salespeople: Great CRM app for sales people. This app can handle everything a salespeople needs. Easily track calls, fire quick emails, move leads through sales process. If you don’t have any systems in place to manage your contacts this app will get you started out of the box. Leads need to be in a separate module than Contacts. Zoho CRM knows this and already made the modules for
  15. [R220] 3/5 · GB Really Like The App But Please Keep Working On It: I tried to use this app a year ago and it was rubbish. I now use it daily and its very good, I can actually do my work on it. Please keep improving it, I really look forward to being able to ditch my laptop and just work off my phone and iPad. Absolutely love the speech to text notes feature, its a game changer. Please make it longer than a minu
  16. [R2] 1/5 · US Crashed and is extremely slow: This app used to my go to for the CRM. I don’t what they did on some recent updates, but it’s terrible. It crashes all day long and is slow to load. It’s become unusable now.
  17. [R17] 1/5 · US App keeps crashing: How do I fix??
  18. [R20] 1/5 · US Never works: I’ve had Zoho CRM for 6 years and the app hasn’t worked in years. Takes forever and never syncs. I have to use my desktop computer. So disappointing.
  19. [R32] 2/5 · US Many of the UI elements aren’t ideal for phones: Many of the UI elements haven’t been designed with small screens in mind. Important info is often truncated, creating a usability nightmare. We tried to implement a system where my boss could approve orders on the road from his phone, but it was entirely unworkable due to the UI limitations, as one example. Also I’ve been having trouble pulling up
  20. [R98] 5/5 · US Best CRM I’ve used for the price.: I’ve used Sales Force, and several auto industry CRM’s that are imbedded in the Dealership Management Systems and Zoho is in my opinion a winner. Easy to use, full of features to stay on top of my clients and most of all, a great price for what you get with their system.
  21. [R23] 2/5 · US NOT COMPATIBLE…: With all the money and resources Zoho has. You would think they’d have a more satisfactory app for iPads and iPhones and Androids. This app is NOT compatible with iPad at all. Doesn’t function. Attn: support. When will you guys have an iPad compatible CRM app?
  22. [R231] 3/5 · GB Buggy as hell: Simply none of the dashboards on the iPad app work or load data. 90% of them anyway not relevant and can't be changed for 'Potentials' on of most important ones. Call log feed never accurate! I simply wish I could log in in the morning and see accurately how many calls made by my sales team - but..... they simply are NOT pulling in from calls made - and thus a waste of time using
  23. [R253] 3/5 · GB iPhone? Great! But why not iPad as well?: Great app for CRM but surely if you are using a free Zoho CRM account it should be free and also why bother doing an iPhone only app?! iPad version needed asap!! If they do then five stars!
  24. [R289] 3/5 · CA Apps vs web: Nous sommes dans l incompréhension de certain Bog entre la mobilité et le browser. Malgré le faite qu'on réinitialise souvent l application on peut constater des divergences de renseignement entre plusieurs appareil mobile ex prospect sur un et sur l autre contact seulement ou le nom du contact apparaît sans avoir le nom de compagnie lié à lui mais un autre appareil lui il est lié ??
  25. [R270] 3/5 · CA Shortcoming: I use and like the app, however, it lacks the ability to operate multiple accounts. I have a customer who asks me to log into their ZOHO CRM to log accounts I generate on their behalf. I also have a ZOHO CRM for my own company. I cannot operate both CRM’s on the same phone (iPhone 12 pro). This is problematic. I have another account who I have been promoting the ZOHO CRM. If they d

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store