Zoho CRM

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R35] 5/5 · US State of The Art CRM: We have used multiple CRM’s for our business including Salesforce, HubSpot, Dynamics 365 Sales and Zoho CRM. Out of all these companies, Zoho seems to actually care about their customers, probably because they aren’t answering to shareholders. We found Zoho easier to setup, more streamlined, and have more features and automations than the competition. The mobile app is very i
2. [R41] 5/5 · US President/ Owner: Zoho” With the team they have, the knowledge of each, the promptness of responding, the professionalism in which each one has shown to me , right along with the patience with someone who has been in business over 30yrs both as employee on into the purchase of, staying in the old style of Salesmanship, the older methods of scaling & outdated technology, ( that while worked). Was
3. [R44] 5/5 · US Most Amazing CRM in Market: Great customer services, amazing customer ease of use! So many features and very auto intelligent!
4. [R45] 5/5 · US Zoho Rocks: We have worked with various CRMs but none compare to ZOHO when it comes to ease of use and functionality l
5. [R99] 5/5 · US It’s a great tool for working anywhere: I love that I can do most everything through the app that I can do on my laptop. I can’t do big jobs but I wouldn’t want to anyway. I can view all tasks, make notes and schedule meetings. I can update records. It is such a great addition to my office tools.
6. [R112] 5/5 · US Awesome CRM for Salespeople: Great CRM app for sales people. This app can handle everything a salespeople needs. Easily track calls, fire quick emails, move leads through sales process. If you don’t have any systems in place to manage your contacts this app will get you started out of the box. Leads need to be in a separate module than Contacts. Zoho CRM knows this and already made the modules for
7. [R352] 3/5 · CA Insurance broker testing app: Overall, good app! I will use the app for I believe it can help me pipeline my leads. I can email new tasks to assistant. I can convert a created contact into a lead and then into an opportunity (sale). I can track notes. I can add contact to my mobile. I can follow my new tasks. What the app lacks: I canot create a new event directly into my Apple agendas. It creates
8. [R270] 3/5 · GB Really Like The App But Please Keep Working On It: I tried to use this app a year ago and it was rubbish. I now use it daily and its very good, I can actually do my work on it. Please keep improving it, I really look forward to being able to ditch my laptop and just work off my phone and iPad. Absolutely love the speech to text notes feature, its a game changer. Please make it longer than a minu
9. [R1] 1/5 · US Crashed and is extremely slow: This app used to my go to for the CRM. I don’t what they did on some recent updates, but it’s terrible. It crashes all day long and is slow to load. It’s become unusable now.
10. [R16] 1/5 · US App keeps crashing: How do I fix??
11. [R36] 1/5 · US App doesn’t even open: Old app used to work fine. After downloading this new upgrade, get a persistent screen “no internet connection” and cannot move past it. Checked internet, that isn’t an issue. Old app worked fine immediately before this upgrade. Zoho, you can do better. Productivity drain.
12. [R38] 1/5 · US App says not connected: App says phone not connected to internet. Phone is definitely connected to internet.
13. [R6] 1/5 · US Horrible sync: The zoho app seems to have been an afterthought. No reports or analytics whatsoever, maps are awful, layout horrific. Zero customization options that are beneficial. If you need a CRM with an app look elsewhere
14. [R19] 1/5 · US Never works: I’ve had Zoho CRM for 6 years and the app hasn’t worked in years. Takes forever and never syncs. I have to use my desktop computer. So disappointing.
15. [R20] 1/5 · US Calendar doesn’t sync with Zoho!!!: When you link your Zoho calendar it doesn’t show your event in the CRM calendar!!! What’s the point if you have to use 2 different calendars? Zoho needs to fix this! It’s supposed to integrate according to the settings and it just doesn’t work!
16. [R27] 1/5 · US Good CRM, mediocre app: Edit: Still waiting to be able to access my contacts in the CRM app. It’s basically a useless app at this stage. Currently been waiting for the contacts to be updated for a bit over two months, all 20 of them. Any time you open the app and it tells you it needs to update there’s a pit in your stomach as you never know when you’ll be able to actually get it into it and acc
17. [R4] 1/5 · US Update: Not a fan of the new update. It makes it difficult to find account and related account. I hope this gets updated soon.
18. [R5] 2/5 · US Update is terrible. Edit, AGAIN: You just made every single thing that our company uses on your app more difficult to access. This update is terrible. Creating a task and leaving a note need to be the easiest things to access on someone’s contact/meeting page. Now they are all in a different place and inside other menus. I don’t need everything’s font to be bigger, I need what I use to be accessi
19. [R8] 1/5 · US Service went down hill quick: I use the serum for work and it worked pretty easily, but then they updated the user interface and now it’s completely confusing. They rolled it out with no support or training.
20. [R260] 3/5 · GB Update not as user friendly: Have been using the app for a year and it’s been great. Made working on the go so easy. Since an update has been made I’ve lost how to search for leads.
21. [R2] 1/5 · US Invalid phone number getting real enoying: Can’t enter a phone number. Keep getting invalid phone number. Doesn’t matter how I enter it.
22. [R12] 3/5 · US Director / Owner: Good crm but a few easy fixes would make it GOATED. the one feature I need is to be able to quickly call leads from my phone. I often need to dial numbers manually and it’s nice there’s a dial pad but it only shows up in the app after like five minutes. I constantly have to close and reopen the app or just wait several minutes for the dial pad to populate and become available. Th
23. [R25] 2/5 · US Ok not great: Do you have those offer? A lot of the same feels as the desktop version but it’s very limited and search functionality. For example you cannot find a lead using just the phone number. So if you get a phone number, that’s a missed call, you’d have to go back to the desktop to find the actual lead that’s tied into. I tried using the instructions I found online but they have no results.
24. [R50] 1/5 · US App is Not up to par with Salesforce: App is Not up to par with Salesforce The Outlook app keeps going off line Zoho has many bugs right now, there is no path to enter new tasks…button missing
25. [R15] 1/5 · US Does not work with IPhone 17: The app has not updated yet to meet the needs of the new iPhone.
26. [R22] 2/5 · US NOT COMPATIBLE…: With all the money and resources Zoho has. You would think they’d have a more satisfactory app for iPads and iPhones and Androids. This app is NOT compatible with iPad at all. Doesn’t function. Attn: support. When will you guys have an iPad compatible CRM app?
27. [R24] 4/5 · US Font size in App: You need to add a way to increase the Font size in the ZoHo CRM App. The App is very good but the fonts are quite small. Switching from App to App on my iPhone makes it impossible to use the Apple tools for font size because it would make everything else too large. Ironically the font size when typing in this window is perfect!
28. [R30] 1/5 · US Custom module disappeared!: One of my custom modules disappeared on my ipad! In my other custom modules I have links to records in this custom module and when I click it, it does not go anywhere. On my iPhone, the deal module disappeared. I don’t know what’s wrong with this app!
29. [R70] 3/5 · US Good app: Does not allow me to bring in custom modules
30. [R14] 2/5 · US Heavy file: Please reduce the size of the app…500 plus mb is just too BIG! Reduce it now!
31. [R42] 3/5 · US Major flaw: Need to allow the mobile device for clicking to call to use another platform like RingCentral so we can ensure calls are being recorded and tracked
32. [R162] 3/5 · US Ring central app support: Where’s the ring central app support?
33. [R7] 1/5 · US No support: Total you are on your own experience. I think AI bots run this thing. Tried canceling. Next to impossible.
34. [R18] 1/5 · US Full of regrets: Zoho has been my biggest regret EVER!!! I am constantly overcharged. For 6 months my emails were not being sent out and I was almost bankrupt before finding out Zoho had inadvertently changed my email settings. Now I’m getting charged for more users than I have. Zoho is the absolute WORST BUSINESS TO EVER DEAL WITH!
35. [R31] 2/5 · US Many of the UI elements aren’t ideal for phones: Many of the UI elements haven’t been designed with small screens in mind. Important info is often truncated, creating a usability nightmare. We tried to implement a system where my boss could approve orders on the road from his phone, but it was entirely unworkable due to the UI limitations, as one example. Also I’ve been having trouble pulling up
36. [R357] 3/5 · CA Great interface: This is an awesome way to organize my new projects. I tried a lot of different CRMs but none looks as good on the iPad. Awesome! Just changed my rating from 5 to 3 since Zoho doesn't explain well that in order to have the Free version you have to pay $12/month...great app but too expensive for a solo user like me.
37. [R359] 3/5 · CA good software but misleading price: First of all, to use this requires a mobile access account with Zoho which is at least $36/yr for one user's access. For the lack of transparency I will only rate this at 3 stars. Zoho makes a number of online applications, many of which give Google a run for their money and I believe most if not all of their apps are free for basic usage, while Enterprise leve
38. [R281] 3/5 · GB Buggy as hell: Simply none of the dashboards on the iPad app work or load data. 90% of them anyway not relevant and can't be changed for 'Potentials' on of most important ones. Call log feed never accurate! I simply wish I could log in in the morning and see accurately how many calls made by my sales team - but..... they simply are NOT pulling in from calls made - and thus a waste of time using
39. [R303] 3/5 · GB iPhone? Great! But why not iPad as well?: Great app for CRM but surely if you are using a free Zoho CRM account it should be free and also why bother doing an iPhone only app?! iPad version needed asap!! If they do then five stars!
40. [R136] 3/5 · US Improving: This app is getting better, however there is still some ways to go. The List of features don’t quite work as described or perhaps the descriptions are not accurate as to how the features actually work. I’ll give an example logging phone calls that one would think that being told that is a feature that all phone calls are logged that it would log all the phone calls made on the device ho
41. [R263] 3/5 · GB It’s pretty good but....: You can’t choose the order you see things in. Eg search for a contact and all the Sign records come up first which doesn’t make sense - if you searching for a contact you want the contact not the related records. Doesn’t always pick up desktop settings. Eg send an email and they go out without a signature even though you have specified same as desktop settings in the opti