Shopify alternatives
Shopify users look for alternatives due to issues with customer support, app functionality, and payout problems. Alternatives like Shop, eBay, OfferUp, Depop, and Vinted offer different selling experiences, from tracking orders to local marketplaces and fashion resale.
Why users look for alternatives to Shopify
- Users report significant issues with Shopify's customer support, including inability to reach live agents or get help for critical problems like storefront shutdowns or account access.R1R19R21R29
- The Shopify app frequently experiences bugs and glitches, such as freezing, save buttons not working, inability to upload multiple items, UI blocking elements, and slow performance after updates.R3R11R13R22
- Some users experience problems with payouts, including not receiving daily payouts as set up, blocked funds, and issues accessing Shopify Balance funds.R7R9R21
- There are complaints about unexpected charges, difficulty canceling subscriptions, and accounts being banned with funds withheld.R4R12R33R47
- Users also express frustration with high fees, including transaction fees, credit card processing rates, and not getting CC fees back on refunds.R38R49
- Some users find the app's usability challenging, with too many steps to complete a sale, inconvenient updates, and a lack of requested features like note boxes on product pages.R6R17R27R45
The alternatives
Shop is primarily a delivery tracking app that helps users keep tabs on their orders from various merchants in one place R55. It aims to provide updates on deliveries and can offer customer service for issues R58.
Better for: Shop is better for buyers who want a centralized app to track all their online purchases and deliveries R55. It suits those who appreciate correct delivery methods and customer service for order issues R58. However, some users report issues with tracking certain orders and a decline in functionality R51R54.
Head-to-head: Shopify vs ShopeBay provides a marketplace for buying and selling a wide variety of items. (No specific reviews provided for eBay to detail its pitch, better_for, or refs.)
Better for: There are no specific reviews for eBay provided, so it is not possible to determine who it suits better based on the given data.
Head-to-head: Shopify vs eBay online shopping & sellingOfferUp is a local marketplace app designed for buying and selling items easily, often helping users furnish their homes on a budget R66. It allows users to post items for sale and receive responses quickly R66.
Better for: OfferUp is better for individuals looking to buy and sell locally, especially for furnishing a home on a budget R66. It suits those who want an easy way to post items and get quick responses R66. However, users report issues with spam, scammers, blurry photos, and unwanted notifications R64R65R67. Some also find that promoting items doesn't guarantee sales in certain areas .
Head-to-head: Shopify vs OfferUp Buy & Sell MarketplaceDepop is a fashion marketplace app. (No specific reviews provided for Depop to detail its pitch, better_for, or refs.)
Better for: There are no specific reviews for Depop provided, so it is not possible to determine who it suits better based on the given data.
Head-to-head: Shopify vs DepopVinted is a platform for buying, selling, and swapping pre-loved fashion items. (No specific reviews provided for Vinted to detail its pitch, better_for, or refs.)
Better for: There are no specific reviews for Vinted provided, so it is not possible to determine who it suits better based on the given data.
Head-to-head: Shopify vs VintedYou are an e-commerce business owner who values a comprehensive platform with a wide array of tools and integrations, especially if you've experienced significant sales growth . Shopify is also suitable if you find its interface easy to use and intuitive for managing your online store .
Evidence note: eBay, Depop, and Vinted have too few reviews provided to judge their offerings or who they suit better.
Frequently asked
Why do some users have trouble with Shopify payouts?
Does Shopify have good customer support?
Are there common app glitches with Shopify?
What reviewers actually said
Built only from these 78 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R1] Shopify Site will shutdown with no help to fix.: My store front literally shut down and says it does not exist when trying to pull up online. Shopify has no # available to call for help desk and the LIVE agents that are supposed to be available-- says LIVE CHATS ARE OFFLINE -- so there's no one to help. Very disappointed
- [R19] Shopify I have questions: I need to contact someone
- [R21] Shopify Unable to Access Shopify Balance Funds: While Shopify’s platform itself has useful business tools, my recent experience with Shopify Balance support has been extremely frustrating and disruptive to my business operations. I experienced ongoing issues receiving verification codes by SMS text or email for the Shopify Balance app, which prevented me from accessing my account and transferring funds t
- [R29] Shopify Anjali is horrible!: Do not use this company. There agent Anjali does a horrible job & will refuse to help you at all!
- [R3] Shopify UI messing up: Hey would be 5 stars but the UI is blocking the start design button when I try to scroll up . And when I look at sum forms it’s jus too zoomed in to the point where I can’t see anything
- [R11] Shopify Trash unworking: Save buttons don’t work can’t upload more than one at a time without it glitching and loading forever every operation on the app needs a work around it has the most lazy coders
- [R13] Shopify Freezes constantly: Freezes and then I have to reopen the app constantly.
- [R22] Shopify Drug: Bug
- [R7] Shopify Issue with Payout: With my payout is setup for daily, why don’t I receive them daily.
- [R9] Shopify Sucks: They blocked my money
- [R4] Shopify Stole money: I never even signed up for it I just downloaded it and it charged me 111 dollars, scammers
- [R12] Shopify I love Shopify: I forgot my login to my Shopify account and I initially didn’t want the app anymore they made me put my login in to cancel my subscription.. I should be able to cancel it when I want I thought it was going to be like most apps and let me just cancel it and go about my day but it didn’t. So i deleted the app thinking that everything is good and I won’t have to pay the amount anymore
- [R33] Shopify Worst app ever: I started for a month and it’s the next month. I want to cancel my plan but it’s not letting me. It keeps on saying verifying. I tried to turn on a von and it still didn’t work and now I can’t cancel my plan.
- [R47] Shopify Scammers!: They’ll band your account for no reason. My account got banned with 5k in payouts, they took the 5k and then refunded everyone and all the refunds came out my account . I lost the 5k and 2k from refunds.
- [R38] Shopify Review: I love Shopify, it’s so easy to manage. Just take too many fees out
- [R49] Shopify Good platform but over charges: All of the integrated apps are nice but way over priced. The CC processing is good but the rate is high. Also if you refund on Shopify platform you don’t get the CC Fees back. If you want to switch CC processing to a 3rd party you’ll be charged the 3rd party price as well as the Shopify fees. That is bs. It’s basically a monopoly to use specifically their products
- [R6] Shopify It’s been years: We have been asking Shopify for note boxes on the product page so customers can leave a note. Specially for that product
- [R17] Shopify Too Many Steps: I am not happy with the usability of this app. I want to use the app in order to utilize the reader since the website doesn’t offer a swipe/tap feature. I will say that I have the free version and maybe that’s the issue but it’s too many steps to complete a sale. I think the design should look, and be setup more like the shopping cart of my website. I have tried adding a custom fi
- [R27] Shopify App issues. Loosing productivity due to poor updates: Yet again more failed updates. Why would you put online store in the sales channel LAST? Thats the main source it should always be first. So now you have to scroll through all your channels to click online store when publishing a product. I want to start this off by saying I love Shopify. I have been a customer for many years and to date have
- [R45] Shopify THIS APP IS GREAT BUT ALSO SUCKS!: Every single time you do an update, something else stops working. I cant even look at the photos I list with items after i add them. On top of that, you change the pos system every single update. So anyone over the age of 50 has to completely relearn how to check someone out. Do better please for what people pay to use your service.
- [R51] Shop Ruined the app, ruined the experience. 4 month update.: They completely ruined the app's functionality. What used to be the best marketplace to buy literally everything turned into garbage. Impossible to search through old orders, horrible to actually look up items. My god, I have a shopping addiction and didn't realize how bad I was with using this app until they changed each search area to the m
- [R54] Shop Deplorable: My experience dealing with this so called app I have gone with not being able to track two purchases made whereas there were no details pertaining to my purchases. I've contacted the merchants more than once never got a response but different navigating. To other support and contact teams. And I'm sad to say I out of money because of shop and these so-called merchants. Best bet go on t
- [R55] Shop Comment: Helps keep track of my order’s in one app. I enjoy that all in one app👍
- [R58] Shop Excellent service..: I love the correct delivery method and excellent customer service..
- [R64] Shop Easy: Perfect
- [R65] OfferUp Buy & Sell Marketplace Bad reviews: I used to love Offer Up till we got commercials until I get notifications on items, I don’t want that Offer for sale so when I get dinged, ignore them I don’t care what people are selling if I’m not interested don’t ding me
- [R66] OfferUp Buy & Sell Marketplace It’s handy fasho: The app makes it easy to post whatever you’re trying to sell and people respond within a couple days or same day. What I like to do is I list higher value items for the lower prices than normal, just because other people post expensive items for really cheap hooking up who ever buys it and when I come across items like that it helps out a lot so I try and do the same. It’d be coo
- [R67] OfferUp Buy & Sell Marketplace it works: good market but the pop up adds make it much worse then facebook marketplace and craiglist and the search bar is really grammatically strict
Synthesized from 78 recent App Store reviews · updated July 2026 · View on the App Store