Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Shopify vs Shop

Shopify 4.7★ · Free to download 85
Winner Shopify
Shop 4.8★ · Free to download 60

Shopify is the clear choice for merchants looking to build and manage an online store, offering extensive tools and infrastructure, while Shop is better suited for consumers who want to track their purchases from various retailers in one place.

Full reviews: Shopify · Shop

Shopify is a robust e-commerce platform designed for businesses to create and manage online stores, praised for its comprehensive tools and ease of use despite some reported glitches and customer support issues. Shop, on the other hand, is a consumer-facing app primarily used for tracking online orders and discovering products, though it faces criticism for unreliable tracking and hosting fraudulent sellers.

Head to head

Features & Tools edge: ShopifyR3R5R6R8
Shopify Shopify is lauded for its extensive suite of tools and features for building and running an e-commerce business, with users appreciating the infrastructure and scalability it provides R5R16R20. Many find it easy to use for setting up and managing their stores R8R10R14. However, some users report issues with UI glitches, slow performance after updates, and missing features like note boxes on product pages R3R6R11R13.
Shop Shop's primary feature is order tracking, which many users find helpful for consolidating delivery information from various retailers R55R61. It also offers a shopping marketplace and deals . However, users frequently complain about inaccurate or missing tracking information, inability to see all orders, and issues with the app's search functionality R59. Some also dislike intrusive shopping notifications .
Reliability & Performance edge: ShopifyR7R11R13R16
Shopify Shopify's platform is generally seen as reliable for running a business, with users praising its consistent updates and robust infrastructure R16. However, recent reviews highlight significant issues with app performance, including constant freezing, glitches, save buttons not working, and pages showing error 500 R11R13. There are also reports of payouts not being received daily despite settings R7.
Shop Shop's reliability is a major concern for users, particularly regarding order tracking and delivery. Many report packages not being delivered, tracking information being incorrect or missing, or the app failing to update status R54R59. Some also mention receiving notifications for packages not belonging to them .
Customer Support & Trust edge: ShopifyR1R4R9R12
Shopify Shopify receives mixed reviews for its customer support. While some users find it very supportive R18, many express extreme frustration with the lack of available help, reporting no phone support, offline live chats, and unhelpful agents R1R19R21. There are serious accusations of Shopify blocking or taking money, siding with scammers, and unfair business practices regarding chargebacks and account bans R4R9R21. Users also report difficulty canceling subscriptions R12.
Shop Shop's customer support is widely criticized, with users reporting no help when bad actors rip them off, inability to get refunds, and unresponsiveness from merchants or support teams R53R54R72. Many users feel the app does not protect them from fraud and hosts scammers, leading to lost money and undelivered items R53R54R60R72.
Price & Value edge: ShopifyR17R20R26R38
Shopify Shopify is perceived as a valuable tool for growing businesses, with users reporting significant increases in sales and profitability R20R26. However, some users, including those on the free version, find it has too many steps for sales R17. There are also complaints about high fees, expensive integrated apps, and credit card processing rates, noting that CC fees are not refunded R38.
Shop Shop is a free app, but users sometimes find products sold through its marketplace to be expensive, although deals are available . The value proposition for Shop is primarily in its convenience as a universal tracking app R55R61. However, the frequent issues with tracking and hosting fraudulent sellers diminish its overall value for many R54R60R72.
Pick Shopify if

you are a business owner looking to build, manage, and scale an online store with a comprehensive suite of e-commerce tools, and are willing to navigate occasional app glitches or support challenges for the platform's overall power R5R16R20.

Pick Shop if

you are a consumer who frequently shops online and primarily needs a centralized app to track deliveries from various retailers, and are aware of the potential for unreliable tracking and fraudulent sellers R55R61.

Evidence note: Shopify reviews are from merchants, while Shop reviews are from consumers. This creates an asymmetry where Shopify's negative reviews often relate to business-critical functions and financial impact, while Shop's negative reviews are about personal shopping experiences. Both apps are free to download, but Shopify requires paid plans for full e-commerce functionality, which is reflected in some pricing complaints.

Frequently asked

Is Shopify good for new businesses?
Yes, Shopify is widely considered excellent for new businesses, with many users praising its ease of use for setting up a shop and its comprehensive tools that can help increase sales and profitability R10R14R20R26.
Can I track all my online orders with Shop?
Shop aims to help you track all your online orders in one place, and many users find it useful for this purpose R55R61. However, a significant number of users report issues with inaccurate, missing, or delayed tracking information, and sometimes receive notifications for packages not belonging to them R54R59.
Does Shopify have good customer support?
Shopify's customer support receives mixed reviews; while some users report positive and supportive experiences R18, many others express frustration due to unavailable phone support, offline live chats, and unhelpful agents, especially when dealing with critical issues like store shutdowns or fund access R1R19R21.
Is Shop a safe place to buy products?
Shop's safety as a marketplace is questionable, as many users report being scammed, receiving fake or counterfeit items, and experiencing fraud with purchases made through the app R53R54R60R72. Users frequently state that Shop does not protect them from fraudulent companies it hosts.

What reviewers actually said

Built only from these 110 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Shopify 3/5 · US UI messing up: Hey would be 5 stars but the UI is blocking the start design button when I try to scroll up . And when I look at sum forms it’s jus too zoomed in to the point where I can’t see anything
  2. [R5] Shopify 5/5 · US Blown away!: I can hardly believe the number of tools available in this site. Definitely a must have (even if the set up was tedious and tricky).
  3. [R6] Shopify 3/5 · US It’s been years: We have been asking Shopify for note boxes on the product page so customers can leave a note. Specially for that product
  4. [R8] Shopify 5/5 · US Deluxe app.: App is incredible. Easy to use. Deluxe.
  5. [R7] Shopify 1/5 · US Issue with Payout: With my payout is setup for daily, why don’t I receive them daily.
  6. [R11] Shopify 1/5 · US Trash unworking: Save buttons don’t work can’t upload more than one at a time without it glitching and loading forever every operation on the app needs a work around it has the most lazy coders
  7. [R13] Shopify 1/5 · US Freezes constantly: Freezes and then I have to reopen the app constantly.
  8. [R16] Shopify 5/5 · US Undoubtedly the best e-commerce app: I have used Shopify for seven years and had multiple businesses under it now the app is continuously updated and is very easy and intuitive
  9. [R1] Shopify 1/5 · US Site will shutdown with no help to fix.: My store front literally shut down and says it does not exist when trying to pull up online. Shopify has no # available to call for help desk and the LIVE agents that are supposed to be available-- says LIVE CHATS ARE OFFLINE -- so there's no one to help. Very disappointed
  10. [R4] Shopify 1/5 · US Stole money: I never even signed up for it I just downloaded it and it charged me 111 dollars, scammers
  11. [R9] Shopify 1/5 · US Sucks: They blocked my money
  12. [R12] Shopify 5/5 · US I love Shopify: I forgot my login to my Shopify account and I initially didn’t want the app anymore they made me put my login in to cancel my subscription.. I should be able to cancel it when I want I thought it was going to be like most apps and let me just cancel it and go about my day but it didn’t. So i deleted the app thinking that everything is good and I won’t have to pay the amount anymore
  13. [R17] Shopify 2/5 · US Too Many Steps: I am not happy with the usability of this app. I want to use the app in order to utilize the reader since the website doesn’t offer a swipe/tap feature. I will say that I have the free version and maybe that’s the issue but it’s too many steps to complete a sale. I think the design should look, and be setup more like the shopping cart of my website. I have tried adding a custom fi
  14. [R20] Shopify 5/5 · US Finally ripped off the bandaid…: And made the jump from Etsy/ebay to my own Shopify site. The amazing tools and compatibility with Claude cowork allowed me to coordinate across platforms. My sales were up 300% within a month and cutting the middleman saved my customers money and put more money in my pocket. Best tool ever!!!
  15. [R26] Shopify 5/5 · US Please Download: I have made thousands with shopify trust me download it and that first “Cha-Ching” you will never go back !
  16. [R38] Shopify 4/5 · US Review: I love Shopify, it’s so easy to manage. Just take too many fees out
  17. [R10] Shopify 5/5 · US Great app!: Easy to use
  18. [R14] Shopify 5/5 · US Great User interface: Easy to use, easy platform to sell on. Does its job better than most.
  19. [R54] Shop 1/5 · US Deplorable: My experience dealing with this so called app I have gone with not being able to track two purchases made whereas there were no details pertaining to my purchases. I've contacted the merchants more than once never got a response but different navigating. To other support and contact teams. And I'm sad to say I out of money because of shop and these so-called merchants. Best bet go on t
  20. [R55] Shop 5/5 · US Comment: Helps keep track of my order’s in one app. I enjoy that all in one app👍
  21. [R59] Shop 3/5 · US Delivery: It would be great if I knew exactly which items I’m getting. On some of them I can see the items I’m getting but on some I can’t. Also sometimes I get delivered an item I ordered but when I look here in the up it says it’s not delivered. But everything else is great.
  22. [R61] Shop 5/5 · US App Rating: The Shop App is great for keeping me updated on my deliveries.
  23. [R18] Shopify 5/5 · US Very Supportive: i love this
  24. [R19] Shopify 1/5 · US I have questions: I need to contact someone
  25. [R21] Shopify 1/5 · US Unable to Access Shopify Balance Funds: While Shopify’s platform itself has useful business tools, my recent experience with Shopify Balance support has been extremely frustrating and disruptive to my business operations. I experienced ongoing issues receiving verification codes by SMS text or email for the Shopify Balance app, which prevented me from accessing my account and transferring funds t
  26. [R53] Shop 3/5 · US Great for real orders: App works well, but do not expect help if a bad actor opens a ‘shop’ and rips you off.
  27. [R60] Shop 1/5 · US Fraud: I thought this app protected me from fraud, but I have twice in as many months, made purchases and had the merch routed elsewhere due to fraud and they were both made through Shop. You do the math. js
  28. [R72] Shop 1/5 · US Scammers: The won’t let you get your money back or even write a report this needs to be improved

Synthesized from 110 recent App Store reviews · updated July 2026 · View on the App Store