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Updated July 2026 · real, multi-region App Store reviews
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Thuisbezorgd.nl

45
Value score / 100 Worth paying? No Skip it

Thuisbezorgd.nl is a widely used food delivery app with a broad selection of restaurants, but its value is significantly undermined by unreliable delivery times and extremely poor customer service.

Free to download 4.7★ lifetime (8,746) since 2009

Thuisbezorgd.nl offers a vast selection of restaurants and is generally easy to use for ordering, but it suffers from frequent issues with inaccurate delivery times, missing orders, and a non-existent customer service system that leaves users without recourse when problems arise. While the app itself is free, many users complain about additional fees for payment methods and high delivery minimums.

Free vs paid

The app is free to download and use for ordering food. However, users frequently encounter additional costs such as high minimum order values for free delivery (sometimes up to €35) and fees for using common payment methods like PayPal or credit cards R114R99. There is no explicit 'paid tier' or subscription mentioned in the reviews; all costs are per-order or related to payment processing.

Value complaints

  • Users complain about high minimum order values, sometimes up to €35, to qualify for free delivery.R114
  • There are complaints about being charged extra fees, sometimes almost 2 euros, for using common payment methods like PayPal or credit cards.R114R99
  • One user reported being charged twice for an order due to a bad user interface and then faced terrible customer service when trying to resolve it.R139

Where it delivers

  • The app offers a wide selection of restaurants and cuisines, providing many options for users.R9R37R77
  • Some users find the app easy to use, with a smooth and logical design, and convenient for ordering.R35R36R50R73
  • In some instances, delivery is reported to be fast, even quicker than the estimated time, and orders are accurate.R9R21R22R40
  • The app is considered better than some US delivery apps by some users, with good service and ease of use.R40R54R59
Worth paying if

It is worth using Thuisbezorgd.nl if you are in an area with limited delivery options and have consistently positive experiences with specific restaurants on the platform, as some users report good experiences with fast service and kind delivery people R9R21R22.

Skip / stay free if

You should skip Thuisbezorgd.nl if you prioritize reliable delivery times, responsive customer service, or transparent pricing, as many users report significant delays, missing orders, and an inability to get help for issues R3.

Evidence note: The lifetime rating is high, but recent reviews are heavily skewed negative, particularly concerning customer service, delivery reliability, and payment issues. Many positive reviews are short and lack specific details, while negative reviews are detailed and consistent across multiple users and issues.

Frequently asked

Is Thuisbezorgd.nl customer service helpful?
No, Thuisbezorgd.nl's customer service is widely reported as unhelpful, with users describing it as non-existent, relying on useless chatbots, and failing to provide timely updates or refunds for missing or incorrect orders R2R3R5R6.
Are delivery times accurate on Thuisbezorgd.nl?
No, delivery times on Thuisbezorgd.nl are frequently inaccurate, with many users experiencing significant delays, orders arriving much later than estimated (sometimes over an hour or two), or even not arriving at all R7R8R10R11.
Does Thuisbezorgd.nl offer English language support?
While some users report that most restaurants have an English menu and the app is usable for tourists, others complain about a lack of full English translation for menus and the overall app interface R45R55R64R70.
Can I track my order on Thuisbezorgd.nl?
Order tracking on Thuisbezorgd.nl is often unreliable or non-existent; users report that the app does not show the delivery person's location, the status updates are inaccurate, or the order history feature doesn't work R24R34R41R61.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R114] 3/5 · US Brilliant app, just extremely expensive: Brilliant app, just extremely expensive. Most orders are a minimum of 7,59 or sometimes up to €35 to get free delivery. The expenses to pay with PayPal, credit-cards etcetera is ridiculous. Most stores except those for free. Here's is almost 2 euros. Most restaurants, cafeterias, etcetera usually offer very good food and quick/warm deliveries.
  2. [R99] 1/5 · US Slecht: Waardeloze app. Moet betalen om te betalen met iDEAL/ credit card etc. Belachelijk
  3. [R139] 1/5 · GB Took my payment twice - bad user interface, terrible customer service: Worst ordering experience. Need to do a chargeback for a duplicate order, can’t cancel online, restaurant can’t cancel, chatbot useless. No humans at Thuisbezorgd- rubbish app.
  4. [R9] 5/5 · US It just works: So many of the best restaurants are here. Delivery is fast. Not messed anything up so far after 3 deliveries. Keeps me informed in the process too. Sometimes faster than they say.
  5. [R37] 5/5 · US Great options, not the best service: I’ve ordered a few times with this app and I enjoy the amount of options they have, but the service is not great. Usually I have to wait much longer for my food than what is originally indicated. I once waited over an hour longer than originally pointed out for my meal; I sent a few emails to the app’s customer service and I never received a response. Like I s
  6. [R77] 5/5 · US Delivery made easy: This app removes all barriers for ordering delivery. There are a lot of cuisines offered, and the quality is pretty good. Thuisbezorgd recently updated the app and improved the layout to make it easier. I'd definitely recommend using it.
  7. [R35] 5/5 · US Very smooth and logical design: Apart from a great user experience in terms of design - all underlaying elements actually work and the integration with restaurants is better than ever.
  8. [R36] 5/5 · US Wow!: Super easy to use
  9. [R50] 5/5 · US Easy and convenient: Ordering is super easy and quick and many places don’t charge delivery fees. I highly recommend this app!
  10. [R73] 5/5 · US Perfect!: Easy to use and convenient!
  11. [R21] 5/5 · US Vivienne: Fast service , kind delivery man
  12. [R22] 5/5 · US Top service: Na mijn avonddienst zin in een wijntje, maar niets in huis. Thuisbezorgd gaf een halfuur aan, maar binnen vijf minuten stonden ze voor mijn deur. De witte wijn was ook gekoeld, dus goede eerste ervaring.
  13. [R40] 5/5 · US BETTER THAN UBEREATS!: We have used take away in 4 different countries and have never had anything less than AMAZING service, ease of use, and spot on food.
  14. [R54] 5/5 · US I wish we had Thuisbezorgd in the USA: This app is the best food ordering app I have ever used.
  15. [R59] 5/5 · US Better than US: So much better than american apps that do the same thing
  16. [R2] 1/5 · US Difficult and frustrating: Can’t get in touch with customer service unless I place an order… but the issue is it won’t let me place an order with a coupon code. No problem, I just won’t order.
  17. [R3] 1/5 · US Zero customer service: The app is mostly fine, but when something goes wrong, there is absolutely zero customer services options available available. There is a useless chatbot, that cannot actually do anything. You’ll probably get a refund in a few days, but there is no timely updates the day of the order.
  18. [R5] 1/5 · US Couriers are very bad: We have reached a year when the couriers don’t speak English, Dutch, French, or any other European language. They don’t know how the app works, so when something goes wrong the poor guy just doesn’t know what to do, returns the order to the restaurant, the restaurant owner panics and we both try to reach support only to get an incredibly stupid chatbot do nothing. The JustEa
  19. [R6] 1/5 · US Worst delivery service imaginable: They rely on AI and it’s impossible to get any help. They refer every issue to the restaurant and the restaurants’ AI says any problems have to be handled by thuisbezorgd. A circle of pure hell.
  20. [R7] 1/5 · US Order: Where is my order it’s been a while
  21. [R8] 1/5 · US Slecht: Ik bestel me eten, want het sneeuwde en ik had geen zin om naar buiten te gaan vervolgens leveren ze het na twee uur nog steeds niet af, waar is me eten? ook zijn ze onbereikbaar het nummer van hun is alleen voor restauranten, ze hebben geen klantenservice nummer.
  22. [R10] 1/5 · US Restaurants don’t have an option to set waiting time: The restaurants keep postponing orders. there’s no supports. I had to go fight and pick up my orders myself
  23. [R11] 1/5 · US Unreliable and irresponsible services: I made order at 8:45 am to be delivered to RAI Amsterdam. It took over an hour for the simple breakfast (2 sandwich and 2 coffee) to be prepared. I was hungry and needed to attend a conference session before lunch. As such, I looked at my phone regularly to track the updates. Finally after an hour, the app said my food was on the way. The app showed the de
  24. [R45] 1/5 · US English user:/: Excited to find a good delivery service but unfortunate that it’s translation abilities are so limited even when set to English
  25. [R55] 4/5 · US Nice usability, missing English: As a traveler it would be nice to have an English version but other than this worked great.
  26. [R64] 4/5 · US Broadly a great app but a few issues: Generally really useful with a great selection and minimal “extra” costs. The only hiccup I have is that sometimes menus for restaurants are only available in Dutch, which can be a bit difficult. Otherwise, a pleasure to use.
  27. [R70] 5/5 · US The best!: Always works and most restaurants have an English menu. It has saved me on countless late nights when the ability to engage in complicated applications is limited 😉.
  28. [R24] 4/5 · US It’s okay, but could be better: This app isn’t as nice as Deliveroo (UK), or even GrubHub/JustEat. Or maybe none of the restaurants here know how to use it correctly. You can’t filter on what is available for delivery NOW. And you NEVER see when the food has left the restaurant and is on its way to you. So despite what the app says, you may get a knock on the door well before (or after) the expect
  29. [R34] 1/5 · US The order history feature never works: Every time when I try to checkout my order history in order to track the progress of the delivery, and the function never work. It always shows “something went wrong “ very annoying...
  30. [R41] 1/5 · US Mapping is always wrong: It says good will be delivered in 20 minutes then it is at your door a minute later. Next time it says your food is delivered but it has not arrived and won’t arrive for another thirty minutes. If you use this app, don’t count on the map and the clock to be even close
  31. [R61] 3/5 · US Nothing more than a fancy website frontend: Thuisbezorgd unfortunately doesn’t hold a candle up to USA concepts like ‘DoorDash’. Even though you’re dealing with a native app, conceptually it is nothing more than a mobile ready website. Unlike DoorDash, which shows you where the delivery person is (‘the dasher’), it’s guesswork with this app what the status of your order is. There are more example

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store