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Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Thuisbezorgd.nl

45
User verdict / 100 High confidence Divided

Thuisbezorgd.nl offers a wide selection of restaurants and is generally easy to use for ordering, but it is plagued by unreliable delivery times, poor order tracking, and a severely lacking customer service system that leaves users without recourse when issues arise.

4.7★ lifetime (8,740) Free to download since 2009 by Takeaway.com Central Core B.V. updated 0.2 mo ago recent negative 28% 120 reviews across 4 regions
Customer Service Delivery Reliability App Functionality & Design Language Support
5★118
4★33
3★15
2★9
1★54
recent reviews across 4 regions, vs the 4.7★ lifetime average

Thuisbezorgd.nl is a food delivery app with a broad range of restaurant options and a user-friendly interface for placing orders. However, many recent users report significant issues with inaccurate delivery estimates, missing items, and orders not arriving, compounded by an ineffective customer support system that relies on chatbots and often fails to provide refunds or timely assistance.

What users like

  • Wide selection of restaurants and cuisinesR9R37R50R65
  • Generally easy to use and navigate with a good designR9R35R36R50
  • Delivery can be fast and efficient when it works wellR9R21R22R67

What users complain about

  • Customer service is severely lacking, often relying on useless chatbots and providing no human support or timely refunds for issuesR2R3R4R5
  • Delivery times are frequently inaccurate and orders are often significantly delayed or do not arrive at allR10R11R12R16
  • Lack of real-time order tracking or updates on delivery statusR24R61R92R148
  • App has bugs, crashes, or issues with search functionality and payment optionsR14R19R43R51
  • Menus are not always available in English, making it difficult for non-Dutch speakersR45R55R64R161
  • Some users report being charged for missing items or orders that were never received, with difficulty getting refundsR4R13R20R58
  • Additional fees for payment methods like PayPal or credit cards are considered excessiveR99R114

Latest update · v36.31.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Your Thuisbezorgd app has a brand new look! Based on your feedback, we improved the design. It’s easier than ever to order what you want – from groceries to delicious meals. There are now more search options and filters, and we also improved the navigation speed. On top of that, we added new features like: - Loved in your area Browse the most popular categories in your neighbourhood. - Bigger menu images See what’s on offer at a glance. Like the look of something? Press ‘+’ to add it to your basket. - Your cravings, saved Your last order is saved for you, so you can come back to it anytime. There are more exciting features coming up in the near future, so make sure you update your Thuisbezorgd app regularly! Questions or tips? Contact us: [email protected]

Recurring themes

Customer Service negative
Many users report that customer service is virtually non-existent, relying on ineffective chatbots that cannot resolve issues like missing orders, incorrect charges, or delivery problems. Getting a refund or any real-time support is described as impossible, leading to frustration and lost money.R2R3R4R5
Delivery Reliability negative
A frequent complaint is the inaccuracy of estimated delivery times, with orders often arriving significantly late, or not at all. The app's tracking is often unreliable or non-existent, leaving users guessing about their order status. This contradicts the developer's notes about improved navigation speed, as users still report delays.R10R11R12R16
App Functionality & Design mixed
While some users praise the app's ease of use and design, others report issues like crashes when searching, inability to filter closed restaurants, difficulty changing payment methods, and a generally outdated interface compared to competitors. The developer notes mention a 'brand new look' and 'improved design', but recent reviews still highlight design and search issues.R14R19R23R24
Language Support negative
Many non-Dutch speaking users find the app difficult to use because menus are not consistently translated into English, despite the app being available in English.R45R55R64R161

Who it's for

This app is for users who prioritize a wide selection of local restaurants and are comfortable with potential delivery delays and a lack of direct customer support when problems arise R9R37R50. It is not for users who expect real-time tracking, reliable delivery times, or responsive customer service for order issues R3R41R148.

Evidence note: The recent reviews skew heavily negative, particularly regarding customer service and delivery reliability. This contrasts with the high lifetime rating, suggesting a significant decline in user experience recently. The developer's notes mention design improvements and new features, but recent reviews still highlight issues with search and general app functionality, and directly contradict claims of improved navigation speed by reporting significant delivery delays.

Frequently asked

Does Thuisbezorgd.nl offer good customer service?
No, many recent reviews indicate that Thuisbezorgd.nl's customer service is severely lacking, often relying on ineffective chatbots and providing no human support or timely refunds for issues like missing orders or incorrect charges R3R5R6R13.
Are delivery times accurate on Thuisbezorgd.nl?
No, delivery times on Thuisbezorgd.nl are frequently inaccurate, with many users reporting significant delays, orders taking twice as long as estimated, or orders not arriving at all R16R28R37R41.
Can I track my order in real-time on Thuisbezorgd.nl?
No, many users report that the app lacks real-time order tracking, making it difficult to know the status of a delivery once it has left the restaurant R24R61R92R148.
Does Thuisbezorgd.nl charge extra for payment methods?
Yes, some users report that Thuisbezorgd.nl charges additional fees, sometimes up to almost 2 euros, for using payment methods like PayPal or credit cards R99R114.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] 5/5 · US It just works: So many of the best restaurants are here. Delivery is fast. Not messed anything up so far after 3 deliveries. Keeps me informed in the process too. Sometimes faster than they say.
  2. [R37] 5/5 · US Great options, not the best service: I’ve ordered a few times with this app and I enjoy the amount of options they have, but the service is not great. Usually I have to wait much longer for my food than what is originally indicated. I once waited over an hour longer than originally pointed out for my meal; I sent a few emails to the app’s customer service and I never received a response. Like I s
  3. [R50] 5/5 · US Easy and convenient: Ordering is super easy and quick and many places don’t charge delivery fees. I highly recommend this app!
  4. [R65] 4/5 · US Super!: Super snel, handig en alle grote restaurants zitten er in! Ik kan alleen nooit kiezen wat ik wil...
  5. [R35] 5/5 · US Very smooth and logical design: Apart from a great user experience in terms of design - all underlaying elements actually work and the integration with restaurants is better than ever.
  6. [R36] 5/5 · US Wow!: Super easy to use
  7. [R21] 5/5 · US Vivienne: Fast service , kind delivery man
  8. [R22] 5/5 · US Top service: Na mijn avonddienst zin in een wijntje, maar niets in huis. Thuisbezorgd gaf een halfuur aan, maar binnen vijf minuten stonden ze voor mijn deur. De witte wijn was ook gekoeld, dus goede eerste ervaring.
  9. [R67] 4/5 · US Reliable, fast service.: Our food is always delivered in a timely fashion. The app is easy to use & has lots of choices.
  10. [R2] 1/5 · US Difficult and frustrating: Can’t get in touch with customer service unless I place an order… but the issue is it won’t let me place an order with a coupon code. No problem, I just won’t order.
  11. [R3] 1/5 · US Zero customer service: The app is mostly fine, but when something goes wrong, there is absolutely zero customer services options available available. There is a useless chatbot, that cannot actually do anything. You’ll probably get a refund in a few days, but there is no timely updates the day of the order.
  12. [R4] 1/5 · US Charged for food I didn’t receive: My order came missing an item I paid extra for. I contacted support and they decided to keep the money and not refund me. Truly greedy behavior.
  13. [R5] 1/5 · US Couriers are very bad: We have reached a year when the couriers don’t speak English, Dutch, French, or any other European language. They don’t know how the app works, so when something goes wrong the poor guy just doesn’t know what to do, returns the order to the restaurant, the restaurant owner panics and we both try to reach support only to get an incredibly stupid chatbot do nothing. The JustEa
  14. [R10] 1/5 · US Restaurants don’t have an option to set waiting time: The restaurants keep postponing orders. there’s no supports. I had to go fight and pick up my orders myself
  15. [R11] 1/5 · US Unreliable and irresponsible services: I made order at 8:45 am to be delivered to RAI Amsterdam. It took over an hour for the simple breakfast (2 sandwich and 2 coffee) to be prepared. I was hungry and needed to attend a conference session before lunch. As such, I looked at my phone regularly to track the updates. Finally after an hour, the app said my food was on the way. The app showed the de
  16. [R12] 1/5 · US Only order through store websites: Wrong delivery times delay your food by over an hour, incorrect menus are missing many food options, the app is unable to track your food or contact the store - so there is no reason to use it instead of ordering directly.
  17. [R16] 3/5 · US Concerning: I think I should’ve read the reviews before hand. I’ve been waiting on my food for a little while now and it still is telling me 45+ minutes. I have no idea if my food is going to show up or not. I’m hungry, and I’m not from here, nor do I speak the language so it’s a slight struggle trying to get food. I dont know I’ll update if I actually recieve my food in edible conditions.
  18. [R24] 4/5 · US It’s okay, but could be better: This app isn’t as nice as Deliveroo (UK), or even GrubHub/JustEat. Or maybe none of the restaurants here know how to use it correctly. You can’t filter on what is available for delivery NOW. And you NEVER see when the food has left the restaurant and is on its way to you. So despite what the app says, you may get a knock on the door well before (or after) the expect
  19. [R61] 3/5 · US Nothing more than a fancy website frontend: Thuisbezorgd unfortunately doesn’t hold a candle up to USA concepts like ‘DoorDash’. Even though you’re dealing with a native app, conceptually it is nothing more than a mobile ready website. Unlike DoorDash, which shows you where the delivery person is (‘the dasher’), it’s guesswork with this app what the status of your order is. There are more example
  20. [R92] 3/5 · US Does the job: Could be better with more accurate delivery information. There are several other food delivery apps with a better user experience.
  21. [R148] 1/5 · GB Recommend Using Any Other Platform: I had the exact same experience as other users which goes back 4+ years. The app provides no benefit once your food has been order. You cannot track, the time estimates don’t mean anything, and there is no support functionality. I ordered food and was quoted 45 - 60 minutes. After 2.5 hours + my food still hadn’t arrived. There was no way of reaching the rest
  22. [R14] 5/5 · US Stop defaulting your payment method: I don’t like it when Apple Pay comes up automatically and it’s less than clear how to change payment methods. Feels like trickery, stop it.
  23. [R19] 1/5 · US Unable to order: Every time I try to place an order it says it is unable to deliver to my address. I have my address set, why is it showing me options that can't deliver to me? Also, items only available during certain times are not listed in the item description, so I put an order together, and when I go to check out, I find out I am not able to order those at the time. Again, why is it showing m
  24. [R43] 3/5 · US Search function is not working: Since the last update the app crashes when trying to search for a restaurant.
  25. [R51] 4/5 · US Its ok: U cant sort buy open restaurant, Found Only 2 restaurants which open 24 hours and have low rate.
  26. [R45] 1/5 · US English user:/: Excited to find a good delivery service but unfortunate that it’s translation abilities are so limited even when set to English
  27. [R55] 4/5 · US Nice usability, missing English: As a traveler it would be nice to have an English version but other than this worked great.
  28. [R64] 4/5 · US Broadly a great app but a few issues: Generally really useful with a great selection and minimal “extra” costs. The only hiccup I have is that sometimes menus for restaurants are only available in Dutch, which can be a bit difficult. Otherwise, a pleasure to use.
  29. [R161] 3/5 · GB No translation: Menus are not in english and its very hard to understand for those who don’t speak dutch!!
  30. [R13] 1/5 · US Food not delivered and no refund: I have downloaded this app in Amsterdam to get some food. Never received my products. Help center in app is useless, only bot is answering you, which can't do anything. restaurant contacted me next day and told me that they closed early and that's why they did not deliver my products (how is that even excuse?) and offered to deliver it next day. Of course I did no
  31. [R20] 1/5 · US Sketchy: Twice I tried to order, both times order did not arrive. There is no live chat. They don’t get back to you in a timely manner. They owe me 70 euros for undelivered services but it is impossible to get in touch with them. On my last delivery, it seems that the delivery person did not feel like coming to my location and just said the order was delivered. Horrible service. Sketchy workers. A
  32. [R58] 1/5 · US I want my money back: Dominos pizza and this application has stolen my money 😡
  33. [R99] 1/5 · US Slecht: Waardeloze app. Moet betalen om te betalen met iDEAL/ credit card etc. Belachelijk
  34. [R114] 3/5 · US Brilliant app, just extremely expensive: Brilliant app, just extremely expensive. Most orders are a minimum of 7,59 or sometimes up to €35 to get free delivery. The expenses to pay with PayPal, credit-cards etcetera is ridiculous. Most stores except those for free. Here's is almost 2 euros. Most restaurants, cafeterias, etcetera usually offer very good food and quick/warm deliveries.
  35. [R23] 2/5 · US Rev: Handy delivery. Hard to pick the menu. Not much info. Difficult access to photos
  36. [R6] 1/5 · US Worst delivery service imaginable: They rely on AI and it’s impossible to get any help. They refer every issue to the restaurant and the restaurants’ AI says any problems have to be handled by thuisbezorgd. A circle of pure hell.
  37. [R28] 1/5 · US Removed app, delivery times are inaccurate: Today was my last time using Thuisbezorgd. Every time I’ve ordered it is twice as long as the original time, many times 2 hours! The delivery time will often change many times. It might say 10 minutes away and then bounce to 50 minutes!
  38. [R41] 1/5 · US Mapping is always wrong: It says good will be delivered in 20 minutes then it is at your door a minute later. Next time it says your food is delivered but it has not arrived and won’t arrive for another thirty minutes. If you use this app, don’t count on the map and the clock to be even close

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store