Many users describe Found as a scam due to deceptive pricing, hidden fees, unauthorized charges, and a lack of delivered services or refunds. Users report being charged for memberships without receiving medication or doctor appointments, and having difficulty canceling or getting refunds.

User consensus Alternatives Is it worth it?

Is it worth paying for

Found

Value score / 100 Worth paying? No Skip it

Found is generally not worth paying for due to widespread complaints about hidden fees, deceptive pricing, poor customer service, and unfulfilled medication deliveries, despite some users achieving weight loss with specific medications.

Free to download seen up to $594 4.7★ lifetime (8,693) since 2021

Found Health, Inc. has a high lifetime rating, but recent reviews overwhelmingly describe it as a scam with deceptive pricing and hidden fees, where users are charged for memberships, consultations, and medications separately, often without receiving services or refunds ^R2^R6^R7^R10. While some users praise the ease of obtaining specific medications like Zepbound and report positive weight loss, the majority experience issues with unresponsive support, inconsistent care, and unauthorized charges ^R1^R19.

Free vs paid

The app is free to download, but users report that accessing any meaningful service, including doctor appointments and medication prescriptions, requires payment ^R6. The 'membership' fee, which can be paid monthly or annually (e.g., $199 for a year), primarily grants access to the app itself, not medication or doctor visits ^R4^R6. Additional costs include co-pays for doctor appointments, medication costs, and consultation fees, which can be substantial ^R6. Many users feel deceived by the initial advertised prices, which often do not include these hidden or additional charges ^R2^R7.

Value complaints

Hidden fees and deceptive pricing are common, with initial advertised costs not reflecting the true total, leading to unexpected charges for membership, consultations, and medication separately.^R1^R2^R6^R7
Users are charged monthly fees (e.g., $199) even when inactive or not receiving medication, as the fee is primarily for app access.^R4^R27
Unauthorized charges and difficulty canceling subscriptions are frequently reported, with some users being charged hundreds of dollars even after canceling or not using the service for years.^R12^R14^R20^R23
Insurance issues are prevalent, including claims of accepting insurance then suddenly not, incorrect billing leading to higher co-pays, and not matching users with in-network doctors.^R9^R24^R42
Medication costs are often out of pocket and expensive, despite initial impressions that the program would save money.^R5^R24

Where it delivers

Some users successfully lost significant weight with the help of medications prescribed through Found, particularly Zepbound.^R19
The process for getting a doctor's appointment and initial medication prescription can be quick and easy for some users.^R11^R19
Some providers are described as understanding and supportive.^R28
The app is considered easy to navigate by some users.^R36

Worth paying if

It might be worth paying if you are specifically looking for an easy way to get a prescription for a particular medication like Zepbound, and are prepared for potential billing issues and poor customer service ^R19.

Skip / stay free if

You should skip Found if you are looking for transparent pricing, consistent care from a single provider, reliable customer support, or a service that genuinely saves you money on medication ^R1^R7. It is also not recommended if you are unwilling to deal with potential unauthorized charges, difficulty canceling subscriptions, or issues with medication delivery ^R10^R12^R23^R37.

Evidence note: The lifetime rating of 4.65 is significantly higher than what recent reviews suggest, as the vast majority of recent reviews (^R1-^R10, ^R12-, ^R20-, ^R27, -, , , ^R37-, -) are 1-star and describe severe issues, indicating a recent decline in service quality or a skewed historical rating.

Frequently asked

How much does Found cost?

Found's pricing is complex and often unclear, with users reporting a monthly membership fee (e.g., $199), additional consultation fees (e.g., $200), co-pays for doctor visits, and separate costs for medication, which can be very expensive and out-of-pocket ^R2^R6^R7. Some users were charged $129 or $129.99, while others saw charges like $43.99, $100, $199, $289, and $40 within a week ^R20.

Is Found a scam?

Many users describe Found as a scam due to deceptive pricing, hidden fees, unauthorized charges, and a lack of delivered services or refunds ^R2^R5^R6^R12. Users report being charged for memberships without receiving medication or doctor appointments, and having difficulty canceling or getting refunds ^R10^R12.

Does Found provide good customer support?

Found generally provides poor customer support, with many users reporting unresponsiveness, long wait times (often exceeding the promised 24 hours), bot-driven interactions, and difficulty reaching human representatives ^R1^R2^R13^R14. Issues like unconfirmed appointments, billing errors, and undelivered medication often go unresolved ^R24^R35.

Can I get Ozempic or other weight loss medications through Found?

Some users successfully obtained specific medications like Zepbound through Found ^R19. However, other users reported being denied prescriptions for medications like Ozempic, even with conditions like Type 2 diabetes, and were told appeals would not be processed . There are also complaints about medication not being shipped or taking a very long time to arrive ^R10^R35^R37.

What reviewers actually said

Built only from these 50 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

[R1] 1/5 · US Hidden fees: My subscription cost repeatedly increased due to changes in medication which were made mandatory because Found stopped offering my specific brand and/or dosing. Practitioners are unresponsive and the app itself is unintuitive.
[R2] 1/5 · US Scam: You’re advertising and app are deceiving. You make it seem like the first month including the medicine is $50. I feel scammed. I’m not paying another $150. Waste of time, hope, etc. Customer service is terrible. Stole my money.
[R6] 1/5 · US BAIT AND SWITCH BEWARE!!!: Overall I would give this 0 stars if I could. I constantly found myself paying more and more and more. Initially this “membership” you pay for. It’s a complete scam. It doesn’t give you ANYTHING except for access to their APP. NOTHING. Doctor appointment extra, medications EXTRA. Expect to pay for (at least what I know so far, there will probably be more hidden c
[R7] 1/5 · US Confusing, non transparent pricing, poor care and response times: I was told by the app initially that I would be paying for a 6 month supply of the medication I preferred. Turns out that was the subscription price, which wasn’t even a thing the first time I tried this app, you just paid for the copay on the visits and the medication. So I was deceived there with no clear message saying that was f
[R4] 1/5 · US Double charged: I was inactive for one month and didn’t receive any medication and they still charged me the $199 monthly fee. So just be aware, that monthly fee is basically for using the app. Not the medication you receive.
[R27] 1/5 · US SCAM: I made my account inactive and was still charged a membership fee. I attempted to contact support and it says it could take 24 hours. I still have yet to get in contact with support way past 24 hours and multiple attempts to get in contact with customer service.
[R12] 1/5 · US Thieves! Don’t use Found: This service unethically updates its terms and charges and will not even let you cancel your account without agreeing to them. I never agreed to updated terms, I haven’t used the service in over two years, and they are still taking hundreds of dollars out of our bank account. Don’t use Found, you will be robbed.
[R14] 1/5 · US Run away: Once again like everyone says, customer service is terrible and they will take all of your money. They will change policies and not let you know and charge you for things you never agreed to. Worst customer service out there.
[R20] 1/5 · US 1 week in these are my CC charges and no response: I have another charge on my account and will proceed with cancelling my membership. I have started in one week and these are the charges on my account: STC wellness 43.99 Found health 100 Found health 199 Found health 289 Found health 40 This is unacceptable. Response shows 24 hours, this is a joke
[R23] 1/5 · US Find another provider!!!: This provider is absolutely the worst. No human support. Even after canceling my membership, over a Month ago, Found continues to charge my card over and over and over again.
[R9] 1/5 · US Scam: Complete scam. I signed up because they accepted my insurance. Suddenly, after a couple of months of the service, they no longer accept my insurance. This is a decision on their side. I verified with my insurance company that there were no changes to my plan, benefits, or coverage on my side - which wouldn’t be possible given that we are in the middle of a plan year. Conveniently for their b
[R24] 1/5 · US Complete rip off: I used Found for months and they’re a complete rip off. The medications are expensive and often out of pocket. If they do take your insurance, they bill it incorrectly, which caused my copay to be more than doubled. They are not cooperative with fixing their billing mistakes, and customer service is atrocious. Stay far away from this company.
[R42] 1/5 · US Not a good app or program: They did not tell me my doctor was out of network and would not give me a solution. They should check insurance before a visit to make sure it is covered. I paid for a whole year not knowing they would not match me with a doctor in my network.
[R5] 1/5 · US Scam: This is a scam. Go through your regular doctor and regular insurance or don’t, this program won’t save you any money. This is just a scam.
[R19] 5/5 · US ZEPBOUND WORKS: Found has helped me loose over 40lbs. They made it easy to get on Zepbound without forcing you to try metformin or Wegovy. I wanted Zepbound and I got it. I couldn’t be more pleased with found. I recommend found if you want an easy way to get the medication you desire!
[R11] 5/5 · US A lot of thanks to found and doctor Esti Bakty: After searching several apps and discussing options with my friends(recommended by my friend first), I chose the Found app. I was able to enter my health information easily, and I got a doctor’s appointment scheduled for the very next day. Before the appointment, I uploaded my health report and blood test results, and by the time we met, the doctor
[R28] 5/5 · US Great support: My provider, Brandi Heffelfinger is super understanding and meets me where I am!!!
[R36] 5/5 · US Love it: Easy to navigate and great people. Affordable too
[R10] 1/5 · US DO NOT JOIN: Did multiple months in advance, never got my medication, never got any help. Constantly emailed and just was told thanks for your patience. This is multiple of hundreds of dollars gone with zero help or inclination that I will get the medication or my money back. This has been over a month now.
[R13] 1/5 · US Yikes: Horrible customer service. I’d go to Ro.
[R35] 3/5 · US Hard to get Support.: Update: Finally got a human response and meds arrived after I made a stink in every public forum I could find. The app itself is ok. Need to spend more time with it. The program - time will tell. Took my medical information and my money. Medication still hasn’t shipped a week later. I cannot get a response from any human - tried in-App Support, email, and text. Slip third a
[R37] 1/5 · US Found fraud: Do not give them your money. They will charge you then not ship your medicine.

Synthesized from 50 recent App Store reviews · updated July 2026 · View on the App Store