Found
Found by Found Health offers a comprehensive weight loss program with medical and coaching support, but recent user reviews highlight significant issues with deceptive pricing, poor customer service, and app functionality, despite many users achieving positive weight loss results.
Found by Found Health provides a weight loss program that combines medical prescriptions, coaching, and a community, with many users reporting significant weight loss and improved habits. However, a recent surge of negative reviews points to serious concerns regarding hidden fees, unresponsive customer support, and an unintuitive app experience, contradicting the app's high lifetime rating.
What users like
- Effective for weight loss and habit formation for many users, often with medication support.R19R58R60R66
- Provides personalized coaching and community support.R28R60R66R75
- App is generally easy to navigate for core functions like logging and communication, with recent improvements.R11R36R68R75
- Doctors are responsive and thorough in initial appointments, reviewing health information promptly.R11R66R99R136
What users complain about
- Deceptive and non-transparent pricing, with hidden fees, unexpected charges, and subscription cost increases.R1R2R4R5
- Extremely poor and unresponsive customer service, often handled by bots, leading to unaddressed issues.R2R3R10R13
- Medication delivery issues, including delays, non-shipment, and difficulty with refills.R10R16R21R34
- App has significant technical and usability issues, such as login problems, inability to edit past entries, and poor syncing.R1R3R15R22
- Inconsistent provider assignments and lack of continuity of care.R26R112
- Difficulty obtaining specific medications like GLP-1s, despite advertising, or issues with insurance coverage.R9R22R24R39
Latest update · v3.77.1
What the developer says changed (the verdict above weighs this against what reviewers report):
Bug fixes and improvements
Recurring themes
Who it's for
Found by Found Health is for individuals seeking a structured weight loss program that includes medical support, personalized coaching, and a community aspect R60. It may be suitable for those who prioritize medication-assisted weight loss and appreciate a holistic approach to health and habits R19. It is NOT for users who expect transparent, upfront pricing, require consistent customer support, or need an app with advanced tracking features and seamless third-party integrations R2R10R113R128.
Evidence note: The recent reviews skew heavily negative (61.1% recent-negative), contrasting sharply with the high lifetime rating of 4.65. This indicates a significant downward trajectory in user satisfaction, particularly concerning pricing transparency and customer service. While positive reviews highlight program effectiveness, the volume and severity of recent negative feedback on core operational aspects are substantial.
Frequently asked
What is the typical cost of Found by Found Health?
Does Found by Found Health provide GLP-1 medications like Ozempic?
How good is Found's customer service?
Can I track my progress and connect with coaches in the app?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R19] ZEPBOUND WORKS: Found has helped me loose over 40lbs. They made it easy to get on Zepbound without forcing you to try metformin or Wegovy. I wanted Zepbound and I got it. I couldn’t be more pleased with found. I recommend found if you want an easy way to get the medication you desire!
- [R58] Client: Found worked for me
- [R60] Weight loss app/program that finally covers it all: I am so happy with the Found program. They cover the eating, emotional and physical aspects of weight loss and health. You do have to put in the time but the rewards are so worth it. They help you to create habits that are lifetime habits…not for just right now. Lots of programs seem to know how to help lose the weight but once you stop d
- [R66] Awesome: I found Found on IG and found it interesting. And I am so glad I checked it out. 3 weeks in and I have lost almost 6 lbs. The community is great and coaches attentive. It was a easy process working with a Doctor to help set my plan. Here is too more feeling better and getting fit!
- [R28] Great support: My provider, Brandi Heffelfinger is super understanding and meets me where I am!!!
- [R75] Best weigh loss app & program ever: I joined found a year and a half ago. I was beyond skeptical, but I’m so glad I did it!! Best decision of my life! The app provides a great community, easy to navigate and easy to communicate with a doctor about your medication. The app provides everything you need to track your progress, keep you motivated and maintain your results! I beyond highly recommend! I
- [R11] A lot of thanks to found and doctor Esti Bakty: After searching several apps and discussing options with my friends(recommended by my friend first), I chose the Found app. I was able to enter my health information easily, and I got a doctor’s appointment scheduled for the very next day. Before the appointment, I uploaded my health report and blood test results, and by the time we met, the doctor
- [R36] Love it: Easy to navigate and great people. Affordable too
- [R68] App is great: App is great to help keep track of things to reach your weight loss goals
- [R99] I love this! Im gaining confidence in myself🤍: I’ve been on the found program for approximately 3 weeks now, this week being my third. The doctor was able to pinpoint exactly what my issue was and so far, my insane cravings and huge appetite have gone down. For once, I don’t feel restricted in what I eat. For once, Im not feeling like I should punish myself for eating ice cream! My coach Jenny is
- [R136] Awesome app!: This app is a fantastic tool to help you with your journey on the Found program! I am loving it! It makes it so easy to log your routines, medicines and weight! I would highly recommend this program along with the app. The doctors are very helpful with medication and questions and concerns and getting the right meds to fit your needs. My coach Rebecca is amazing and very supportive a
- [R1] Hidden fees: My subscription cost repeatedly increased due to changes in medication which were made mandatory because Found stopped offering my specific brand and/or dosing. Practitioners are unresponsive and the app itself is unintuitive.
- [R2] Scam: You’re advertising and app are deceiving. You make it seem like the first month including the medicine is $50. I feel scammed. I’m not paying another $150. Waste of time, hope, etc. Customer service is terrible. Stole my money.
- [R4] Double charged: I was inactive for one month and didn’t receive any medication and they still charged me the $199 monthly fee. So just be aware, that monthly fee is basically for using the app. Not the medication you receive.
- [R5] Scam: This is a scam. Go through your regular doctor and regular insurance or don’t, this program won’t save you any money. This is just a scam.
- [R3] SCAM DO NOT DOWNLOAD: I just downloaded this and it will not let me use the app. I’ve tried all options ( 3) to log in 15 times each and it keeps kicking me back to the login page.DO NOT WASTE YOUR TIME WITH THIS SCAM APP!
- [R10] DO NOT JOIN: Did multiple months in advance, never got my medication, never got any help. Constantly emailed and just was told thanks for your patience. This is multiple of hundreds of dollars gone with zero help or inclination that I will get the medication or my money back. This has been over a month now.
- [R13] Yikes: Horrible customer service. I’d go to Ro.
- [R16] Company is terrible and liars: Customer service is absolutely horrific. My card was charged, yet the company claims they have no record of the charges. Customer support is handled almost entirely by a bot that does not respond in a timely manner, despite promising replies within 24 hours, which is completely untrue. Do not pay for medication three months in advance. Even after prepaying, they stil
- [R21] Don’t waste ur money: They get you in there and get your prescription then they charge you $30 for a nap fee then they charge you $120 for a script and fee then they charge you $200 for a refill which they can’t even manage to get to you on time so good luck
- [R34] Scam: Charge for appointments that doctors never showed up to, charge for medicine and I never received. Impossible to get a hold of anyone!!!
- [R15] How???: I downloaded the app, but it won’t let me create an account! There is only the option to sign in. How do I actually CREATE an account so I can get started? Is this a sign I shouldn’t be doing this??
- [R22] Serious app issues: The thought it there - I like the ease to get medicine. However, that’s the only positive. The app consistently gives me trouble saying my insurance isn’t valid then you have to wait 2-3 days for answer from support and suddenly it’s fine. Plan always discontinues and you have to start over process. Rescheduling is not easy for you or the provider. Provider has no autonomy to g
- [R26] No consistency: I’ve met with a different provider every single time. I get scheduling but it would be great if I could see the schedule of someone I’ve already met with but you only get to see the schedule of the most recent person. It’s really frustrating to get consistent care.
- [R112] Liked it better before: This app claims to have made a bunch of changes recently, ditching some of their coaches for new, more behaviorally trained folks. I haven’t seen any indication of improvement on the app or with my new coach. In fact, I preferred my former coach and now feel demotivated having to start from zero with someone else. The app experience is pretty minimal, not a lot of function
- [R9] Scam: Complete scam. I signed up because they accepted my insurance. Suddenly, after a couple of months of the service, they no longer accept my insurance. This is a decision on their side. I verified with my insurance company that there were no changes to my plan, benefits, or coverage on my side - which wouldn’t be possible given that we are in the middle of a plan year. Conveniently for their b
- [R24] Complete rip off: I used Found for months and they’re a complete rip off. The medications are expensive and often out of pocket. If they do take your insurance, they bill it incorrectly, which caused my copay to be more than doubled. They are not cooperative with fixing their billing mistakes, and customer service is atrocious. Stay far away from this company.
- [R39] 🚨‼️My review in English & Spanish 🚨‼️: If you’re considering downloading this app in hopes of getting help obtaining Ozempic through your insurance, think twice. This platform not only charges a monthly fee for access but also requires an additional payment of $189 plus a $35 fee, excluding the cost of the medication itself. Despite providing my lab results and having Type 2 diabetes, my prescript
- [R6] BAIT AND SWITCH BEWARE!!!: Overall I would give this 0 stars if I could. I constantly found myself paying more and more and more. Initially this “membership” you pay for. It’s a complete scam. It doesn’t give you ANYTHING except for access to their APP. NOTHING. Doctor appointment extra, medications EXTRA. Expect to pay for (at least what I know so far, there will probably be more hidden c
- [R7] Confusing, non transparent pricing, poor care and response times: I was told by the app initially that I would be paying for a 6 month supply of the medication I preferred. Turns out that was the subscription price, which wasn’t even a thing the first time I tried this app, you just paid for the copay on the visits and the medication. So I was deceived there with no clear message saying that was f
- [R59] No GLP-1 drugs: This app is advertised as they provide GLP1 drugs but they don’t They only provide non-GLP meds and the doctors do not respond for days. If you are looking for GLP drugs, do not subscribe.
- [R62] The app is good but….: I signed up with the expectation of getting something like a GLP-1 medication. I paid $129 to find out that they don’t offer it in the program with the monthly fee and I would have to use my own insurance. This should be made very clear in the promotional ads. I’m out $129 and I’m very disappointed.
- [R92] Only thing missing: I wish there was a calorie count to post your meals. At least a food list to help with it.
- [R113] Program seems good but the app is awful…: I did not select Found for their app. They stick to a solid clinical program. But I will say this… the app does not auto synch with Apple Health. The graphics are goofy. Process is forced linear - so you can’t go back and add/change previous days or fix mistakes. And the worst part - it doesn’t pick up what has already been recorded. So don’t expect much f
- [R128] It’s Okay: Works just fine, but it’s a little clunky to operate. I don’t like that it doesn’t sync to my exercises in my Apple Watch just steps. This app would be much better and I would use it way more if it incorporated everything I need for my weight loss journey such as syncing with Apple Watch or iPhone for exercises, and a food tracking app such as lose it or my fitness pal. I often don’t lo
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store