Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Password Manager

45
User verdict / 100 Medium confidence Divided

The app has strong features but recent changes and a subscription model have frustrated many long-time users.

4.8★ lifetime (50,700) Free + in-app purchases since 2017 by mSeven Software, LLC updated 0.3 mo ago recent negative 31% 120 reviews across 4 regions
Subscription frustration Data loss Positive long-term users
5★163
4★28
3★16
2★23
1★70
recent reviews across 4 regions, vs the 4.8★ lifetime average

mSecure offers solid password management capabilities and cross-device syncing, but recent updates have shifted to a subscription model that many users find frustrating. Complaints focus on forced upgrades and loss of access to previously paid features, leading to a decline in user satisfaction.

What users like

What users complain about

Latest update · v7.0.1

What the developer says changed (the verdict above weighs this against what reviewers report):

7.0.1 ● Fixed a few crashes as reported by users 7.0.0 ● Passkeys — sign in to passkey-enabled sites without a password. ● Built-in one-time passwords (OTP) — keep your 2FA codes alongside your logins, no separate authenticator app required. ● Sharing Center — a unified place to manage vaults and shared records. ● Redesigned Record Details, Edit, and Recents views. ● Custom filters — up to 5 saved views. ● Enhanced search with the search bar pinned to the top. ● Improved password generator and a refreshed light mode.

Recurring themes

Subscription frustration negative
Many users express dissatisfaction with the transition to a subscription model, feeling it undermines previous purchases.R5R10R16R30
Data loss negative
Users report losing access to their passwords and data after upgrading, leading to significant frustration.R7R73R155R63
Positive long-term users positive
Some long-time users appreciate the app's reliability and features despite recent changes.R1R2R19R50

Who it's for

This app is suitable for users looking for a reliable password manager who are willing to adapt to subscription models. However, it may not be ideal for those who prefer one-time purchases or have concerns about data security and customer support.

Evidence note: The evidence reflects a mix of positive long-term user experiences and significant recent dissatisfaction, particularly regarding the subscription model and data loss.

Frequently asked

Is mSecure free?
mSecure is not entirely free; it offers a subscription model after a trial period, with previous users expressing frustration over being forced to pay for features they previously accessed for free, with costs reported around $30 annually.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US Had it for 10 year: Love this app! It still is the best! Can use on phone or compture and has fail safe method to protect you.
  2. [R2] 5/5 · US Extremely satisfied..!: By far, this is the easiest and most secure password manager I’ve ever seen. It is very easy to set up and it’s simple to use. The ability to sync with my laptop and desktop is outstandingly useful. The minimal tech support that I’ve needed in the past was very helpful and easily attained. It would be silly to not use this app.
  3. [R6] 5/5 · US Staying out of the cloud: A good password manager: mSecure is a solid password manager. My big requirement is keeping my passwords out of the cloud, and mSecure lets me do that. I WiFi sync between mSecure on my phone, desktop and laptop. For decades I had been using another "splashy" app, but that product has fizzled. mSecure isn't perfect: I've encountered bugs here and there, but nothing t
  4. [R12] 5/5 · US Love this app: Very secured
  5. [R19] 5/5 · US Does the job, plain and simple: I’ve had mSecure since version 4 I believe. Paid for version 5 (well worth it). I’ve been happy with it since, no complaints, it just works, never had a problem. I just hope they stay around lol. I’d rather not have to look for another reliable password manager and moving everything to another one. Cheers.
  6. [R32] 5/5 · US Great cross platform password program: Use to save all kinds of personal info, pay bills, save memberships and passwords. Use on phone, iPad and windows computer. No complaints or issues notes.
  7. [R50] 5/5 · US Review of mSecure: My wife and I have used the mSecure Password Keeper for over 7 years. It is very reliable, secure and easy to sync across multiple devices. We appreciate the product. Thanks. Enjoy the app. We do not know much about the company, but we very much enjoy the product. Where can we learn more about the company? Thanks. 11/12/21 Is MSecure a privately held company?
  8. [R5] 1/5 · US Subscription flag non-stop: I do not want a premium subscription account. I do not want to be prompted to upgrade every time I access the app. I have left the app running in the background as previously recommended so the message stops and it continues to pop up. I do not want a subscription. I do not want a subscription. I will not pay for a subscription when I already paid for an app that has w
  9. [R10] 1/5 · US Do Not Buy: I have had this product since it was free for the basic. I was then forced to upgrade to a paid version ($10 maybe? For a service now offered by apple natively and much better), which they continually made worse (In the beginning fingerprint/then Face ID would open the app, then they switched it to require you to manually type in a password unless you paid to “upgrade” again. I have no
  10. [R16] 1/5 · US Looking for a new app: I’ve used this app for years. Upgraded twice. I used to recommend this app to everyone. Now I’m being harrased by a continuous pop-up ad at the bottom of the screen telling me to upgrade to an annual subscription. I hate paying a subscription for software, especially when it doesn’t need to be a subscription. It’s just greed. I will go to carrying around a little blac
  11. [R30] 1/5 · US Better options available: I get that your company wants to make money. We all do. But to put Ads on the screen everytime wanting me to upgrade after I paid $30 for it is not a good business practice. I was going to leave 1Password for MSecure when I bought the app, but I won’t be leaving now.
  12. [R31] 1/5 · US poor customer service: I love the app. I tried to open it over 2 weeks ago and the upgrade for the premium version was displayed. I could not open my current app so I thought I needed to purchase the upgrade. After doing so, all of my passwords disappeared and I cannot retrieve them. I ask for support 3 times and all I have received was one e- mail with suggested tips to remove filters which did n
  13. [R48] 1/5 · US GARBAGE!: This app is terrible! The customer service is the worst. They force you to upgrade and ALL of your stuff gets lost and the customer service just says “sorry we can’t help you”. So 5 years of data gone! Never again!
  14. [R63] 1/5 · GB Steer clear: Awful. Overnight they lost all my data and passwords which I’d built up over a number of years. Gave me some convoluted way of getting them back which involved me doing all the work and which also didn’t work. Still trying to get passwords recognises which THEY lost. Wouldn’t never trust them again. Avoid them.
  15. [R168] 1/5 · CA Support for the app is horrible: They billed me for going premium and then nothing updated. I tried submitting a ticket and got a computer response which had a link that was not active. This has left me no other means of contacting a live person.
  16. [R7] 1/5 · US Password: Do not use this app!! I forgot my password, and the face recognition would not work because I had bought a new phone. It would not let me update or change my password. The only option it gave me was to reset my account and I lost everything! No help from tech.
  17. [R73] 1/5 · GB Can’t recovery any of my passwords due to upgrade: OMG, literally lost all my passwords that have been store within the old app for years. Can’t upgrade to the new app now. So everything has gone. I am literally locked out of so many things now. Thanks for this. And yes I did the back up only a month ago, but unable to open that backup. Please tell me what I am supposed to do, as I paid for this
  18. [R155] 1/5 · CA Horrible, do not upgrade: I upgrade from version 4 to this one and the pictures in my notes are all gone. Not showing at all and even been deleted from my original version 4. I had screenshots from some handwritten passwords and they all gone. Developer rushed into subscription version update without making the migration properly. It’s money grab with a major bug in their software. I moved to Nort
  19. [R74] 5/5 · GB Disaster: Without warning the developers stopped supporting v4 and now I find all my data is lost. I read that you can download the new version and import my data from v4 but it simply doesn’t work. What they have done to me and many others probably is terrible, as it will take me days, if not weeks to rebuild my data bank. If I can’t trust them to behave ethically in this respect, I certainly wou
  20. [R3] 2/5 · US I was happy: I was happy with this app. Then one day i received the “we will no longer update this app UNLESS you get the paid version”. $30 a year!! No thanks! This after I had been using it for years.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store