Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

getir vs Careem

getir 4.9★ · Free to download 65
Winner Careem
Careem 4.6★ · Free to download 70

Careem is the better choice for ride-hailing and a broader range of services, despite its app issues and customer service complaints, while Getir excels in fast grocery delivery but struggles with service consistency and payment processing.

Full reviews: getir · Careem

Careem offers a wider array of services including ride-hailing and food delivery, but users frequently report app glitches and poor customer service. Getir focuses on ultra-fast grocery delivery, which it often achieves, but faces criticism for inconsistent quality, delivery issues, and payment problems.

Head to head

Delivery Speed & Reliability edge: getirR2R3R5R7
getir Getir is frequently praised for its incredibly fast delivery, with many users reporting orders arriving in 2 to 10 minutes R2R5. However, a significant number of users also experience late deliveries, canceled orders without refunds, and orders that never arrive R3R7R19R31.
Careem Careem users report issues with food orders being canceled without refunds and drivers accepting rides but not arriving, leading to charges R84.
Product Quality & Selection tieR8R21R24R36
getir Getir offers a good selection of groceries and users appreciate the convenience for various items R8. However, some users report receiving not-so-fresh food, including produce with short shelf lives, smelly meats, and rotten chicken R21R24R36.
Careem Careem's reviews primarily focus on ride-hailing and food delivery service, with less specific feedback on the quality of grocery items, though food orders are mentioned .
Pricing & Value tieR6R15R18R27
getir Getir is seen as convenient and offers good deals and promotions, sometimes making it cheaper than grocery shopping . However, many users find it overpriced, with high delivery fees and a minimum order requirement, often £10 R6R15R18R27. Some also report being overcharged on service fees R6.
Careem Careem users wish for lower prices and more discounts . There are complaints about being charged extra or having money deducted from cards . Some users also note that taxi prices are not fixed and can vary R78.
App Functionality & User Experience tieR7R8R10R12
getir Getir is described as convenient and easy to use R8. However, users report issues with the app defaulting to a foreign language R7, not working after updates R12, pausing music R15, and being unable to place orders due to 'high demand' even after entering payment info . Payment processing issues with foreign cards are also a major complaint R10.
Careem Careem's app is criticized for being complicated , slow to load, and having inaccurate maps . Users also report glitches, inability to edit shopping baskets or pay R84, and the app disconnecting when trying to book a car . A significant missing feature is the inability to add multiple stops for rides . Some users prefer the old app interface .
Customer Service & Support tieR7R13R22R31
getir Getir receives widespread criticism for horrible or non-existent customer service R7R13R22R37. Users report no apologies, no refunds for messed-up or stolen orders, and being blamed for delivery issues R7R31R37.
Careem Careem's customer service is frequently described as awful, useless, and difficult to reach . Users report issues with canceled orders, fraudulent charges, and lack of compensation for problems .
Pick getir if

You prioritize extremely fast grocery delivery and are in an area with reliable Getir service R2R5. You are comfortable with potential inconsistencies in product freshness or customer support R21R24R37.

Pick Careem if

You need a ride-hailing service or a broader range of delivery options beyond just groceries . You are willing to navigate occasional app glitches and potentially frustrating customer service experiences .

Evidence note: Both apps have a significant number of negative reviews, often citing similar issues with customer service, payment, and app functionality. Careem has a much larger review base, which might contribute to the higher volume of complaints, but also indicates a wider user base and service offering. Getir's issues with international card payments and shrinking delivery areas are notable.

Frequently asked

Is Getir reliable for food delivery?
Getir is often praised for impossibly fast delivery, with some users receiving orders in under 10 minutes R5, but many others report issues with late deliveries, canceled orders, and orders not arriving at all R3R7R19R37.
Can I use Careem in multiple countries?
Careem users report issues with the premium service not working in different countries, requiring separate payments or subscriptions for each region, which some find pointless and a scam R69.
Does Getir have good customer service?
Getir receives widespread criticism for horrible or non-existent customer service, with users reporting no apologies, no refunds for messed-up or stolen orders, and difficulty getting support R7R13R22R37.
Are Careem drivers reliable?
Careem drivers receive mixed reviews; some users praise them as professional and respectful R80, while others describe them as unreliable, getting lost, canceling rides, or having dirty cars R63R78R84.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] getir 5/5 · US Başarılı: Hızlı güvenli ve faydalı
  2. [R3] getir 3/5 · US sude: geliştirmesi lazım geç geliyor
  3. [R5] getir 5/5 · US Mükemmel: Çok hızlı geldi daha 2 dakka olmadı vereli şuanda elimizde
  4. [R7] getir 1/5 · US No customer service and zero friendly interface: It’s the worst food delivery out there. I used it in turkey and the interface is mostly in Turkish even if you change it to English but it’s not the worst part. It always delivers late and their customer support is zero! No apologies, no refunds for messed up orders nothing.
  5. [R8] getir 5/5 · US It’s a lifesaver!: I order almost daily for so many different things. It’s so convenient and saves me so much time
  6. [R21] getir 3/5 · GB Not so fresh food: Ordered several times fresh food but always arrived with few days of shelf life. Good if you want to order for food to be consumed in 1/2 days not for more then that. Fresh food often arrive not so good quality, well not as you going and choose by yourself. Sure good for many others items but not fresh.
  7. [R24] getir 3/5 · GB Ok.: A bit overpriced for the convenience you get. Sometimes they give smelly meats. I got an old package of bacon and it was brown instead of pink and it smelled. Last week the steak was smelly too. Ive gotten rotten chicken as well so i wont be ordering meats again. 3rd time now and that’s it. Other than that they’re ok. Only for emergencies i guess.
  8. [R36] getir 5/5 · US Salatalik: Merhaba, iki paket salatalık aldım ve paketlerden biri çok eski ve buruşmuştu
  9. [R6] getir 3/5 · US Check fees - they overcharge: Be sure to check your fees on the receipt… they overcharge for the service fee so be sure to get a refund if they charge more than stated for your shopping cart size.
  10. [R15] getir 3/5 · GB Eh: Expensive, badly designed app it will even pause your music while you use it. If they miss something on your order they don’t care.
  11. [R18] getir 3/5 · GB Cool: Nice app but you have to buy £10 worth of stuff to actually be able to order which is pretty annoying
  12. [R27] getir 3/5 · GB Love and i hate it.: First off i want to mention that the products are great and the deliveries are the quickest ive ever seen. HOWEVER !! I hate the promotions and it is overly priced. If the promotions made it more cost effective I would actually order from there.
  13. [R10] getir 1/5 · US Cant order in different countries: I tried to order while abroad and it says that you can’t use foreign cards. Makes no sense when my cards are open and work anywhere I try them around the country. Very disappointing and literally going to bed hungry.
  14. [R12] getir 3/5 · GB Updated the app now it’s not working ?: Updated the app and since then it’s not working
  15. [R13] getir 1/5 · US Horrible Customer service: Worst customer service I’ve received anywhere in the world
  16. [R22] getir 1/5 · US Eksik urun: Her seferinde eksik urun ya da hatali urun geliyor..Eksigi tamamlamalarini soyluyorsun Muhatap yok..Kampanyadan cok hi net kalitesini artirsalar daha Iyi plural..
  17. [R31] getir 1/5 · US Very disappointed they ripped off.: They claimed that they couldn’t reach me and canceled my order and charged me. The amount was big not using them again. Not acceptable
  18. [R19] getir 1/5 · US 1: getiremeyecek kadar sipariş kabul ediliyor 60dk içinde gelecek diyor gelmiyor boşuna bekliyoruz. kesinlikle düzeltilmeli, siparişe kapatılmalı aşırı sipariş alındığında
  19. [R69] Careem 3/5 · US Doesn’t work in another country: What is the point of getting premium if it only work in one country, like i need to pay another one each time i visit different country (pointless and scam)
  20. [R37] getir 1/5 · US No refund for cancelled order: I was waiting patiently for my order to arrive with the phone opened to the main screen. The order never arrived, I never heard a knock or got a message, and suddenly it was cancelled. Then when I talked to customer service they said it was my fault for customer inaccessibility, even though I put in the correct address and was waiting the entire time next to my phone
  21. [R63] Careem 3/5 · US Average level, drivers between professional and rotten: The service is average, keep your expectations average. There are extremely dirty/rotten drivers, and you give them one star, but they still come to you the next day, chosen by the app. So, if a driver arrives with a dirty car, I refuse to ride with them and ask them to leave, then request a new driver hoping to find one available, respectable, and nearby. · translated
  22. [R78] Careem 3/5 · US Use it with caution: Price is not fixed on taxi options, be aware of some drivers aren’t local and can get lost just like you and me, if your destination will involve highway and anticipating heavy traffic ,look for a fixed price alternative.
  23. [R80] Careem 5/5 · US Client: Among the most excellent interactions and very respectful · translated
  24. [R84] Careem 3/5 · GB When it works it's good!: I'm not sure if there is currently a glitch, but am unable to edit my shopping basket, or pay! So gave up and now heading to the shop... Also massive issue with Taxi bookings, drivers accept drive but never arrive! And you still get charged!!!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store