Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Careem

30
User verdict / 100 High confidence In trouble

Careem is currently experiencing a significant downturn in user satisfaction, with many recent reviews highlighting issues with payment processing, customer service, and driver reliability, despite its historical high rating.

4.6★ lifetime (198,388) Free to download since 2013 by CAREEM NETWORKS FZ LLC updated 0.2 mo ago recent negative 74% 120 reviews across 4 regions
Payment & Refunds Customer Service App Performance & Bugs Driver Behavior & Reliability Missing Features
5★180
4★18
3★33
2★53
1★617
recent reviews across 4 regions, vs the 4.6★ lifetime average

Careem, a ride-hailing and delivery app, is facing widespread criticism in recent reviews for its buggy app performance, unreliable drivers, and poor customer support. Users report frequent issues with incorrect charges, canceled orders without refunds, and difficulty resolving problems, contrasting sharply with its previously high lifetime rating.

What users like

  • Drivers are often described as polite and respectful, contributing to a sense of safety for some usersR210R180R55R190
  • The app is considered useful for booking rides, ordering food, and getting groceries in foreign lands, offering various payment options including cashR221R173
  • Some users find the service smooth, easy, and amazing when it works correctlyR93R108R137

What users complain about

  • Users frequently report being overcharged, charged for canceled orders, or not receiving refunds for issues, especially with food delivery and electronic paymentsR3R6R8R9
  • Customer service is widely criticized as unresponsive, unhelpful, and difficult to contact, often failing to resolve user issuesR3R4R12R17
  • The app is described as buggy, slow, and difficult to use, with issues like map inaccuracies, inability to set destinations, and features not workingR7R14R17R49
  • Many drivers are reported to be unprofessional, canceling rides, taking too long, driving in the wrong direction, or having dirty carsR18R25R26R28
  • There are complaints about the lack of essential features, such as adding multiple stops to a ride or blocking specific driversR87R335R38
  • Some users report issues with account access, including being logged out, unable to log back in, or having money stuck in their walletR181R722

Latest update · v26.26.1

What the developer says changed (the verdict above weighs this against what reviewers report):

We peeked under the hood and tweaked a few things. Now your app runs smoother than silk. This release includes various fixes and improvements for a more seamless experience.

Recurring themes

Payment & Refunds negative
A significant number of users report being incorrectly charged, charged for canceled services (rides or food), or not receiving refunds. This includes issues with pre-charges, double charges, and money being taken without service.R3R6R8R9
Customer Service negative
Users consistently complain about the poor quality and unresponsiveness of customer support. Many find it difficult to contact support, and when they do, issues are often not resolved, leading to frustration.R3R4R12R17
App Performance & Bugs negative
The app is frequently described as buggy, slow, and difficult to navigate, especially after recent updates. Issues include inaccurate maps, inability to set destinations, features not working, and general glitches. This directly contradicts the developer's claim of a 'smoother than silk' app experience.R7R14R17R49
Driver Behavior & Reliability negative
Many users report negative experiences with drivers, including cancellations, delays, driving in the wrong direction, dirty cars, and attempts to overcharge or scam passengers.R18R25R26R28
Missing Features negative
Users express frustration over the absence of basic features common in other ride-hailing apps, such as adding multiple stops to a ride, blocking specific drivers, or clear visibility of offers and codes.R87R335R38

Who it's for

Careem is for users in the MENA region who need a ride-hailing or delivery service and are willing to tolerate current app bugs and customer service issues R221. It might be suitable for those who prioritize driver politeness and safety when the service works as intended R210R55. Users who require reliable payment processing, responsive customer support, or advanced features like multiple stops should likely skip it R3R22R87.

Evidence note: The recent reviews skew heavily negative, with a significant number of 1-star ratings. While there are some positive reviews, they are fewer and often less detailed, making it challenging to find strong counter-evidence for the prevalent negative themes. The developer's release notes for the latest update claim 'various fixes and improvements for a more seamless experience', but recent reviews directly contradict this, with users reporting increased bugs and performance issues.

Frequently asked

Does Careem offer multiple stops for rides?
No, Careem currently does not offer the ability to add multiple stops to a ride, which is a frequently requested feature by users R87R335.
Is Careem reliable for refunds?
Based on recent reviews, Careem is often unreliable for refunds, with many users reporting being charged for canceled orders or services not received, and then struggling to get their money back R3R8R11R40.
How is Careem's customer service?
Careem's customer service is widely criticized as awful, unresponsive, and unhelpful, with users reporting difficulty contacting them and a lack of resolution for their issues R4R22R32R41.
Are Careem drivers professional?
Driver professionalism is mixed; while some users praise drivers as polite and respectful R210R190, many others report issues with drivers canceling rides, being late, having dirty cars, or attempting to scam passengers R18R26R44R77.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R210] 4/5 · US Good but needs work: The drivers of Careem are the BEST , very polite and respectful. Careem is safe 100%. But the only thing is that the address is not accurate.
  2. [R180] 5/5 · US Very comfortable and safe: Trust and peace of mind on the journey. · translated
  3. [R55] 5/5 · US Careem: The best, finest, and safest taxi you could ever rent ❤️ · translated
  4. [R190] 5/5 · US Thank you, dear driver: A very respectful driver. · translated
  5. [R221] 5/5 · US Very useful app: Very Useful app to book rides, order food, get groceries. Easy to set payments. option of paying by cash. But have to mention cash before booking anything. It’s a great help in the foreign land.
  6. [R173] 5/5 · US Like it: Easy and good prices
  7. [R93] 5/5 · US Mr: Smooth, easy and amazing service.
  8. [R108] 5/5 · US Very Good: amazing
  9. [R137] 5/5 · US Excellent company with all services ✅: Excellent company with all services, thank you. · translated
  10. [R3] 1/5 · US The worst company in terms of customer service and drivers (a company of fraud and deception): The worst app, a company of fraud and deception in Tabuk, in the world. On top of all this, they act like there's no one like them. They've taken extra money and deducted from my card (electronic payment) multiple times, making people cry, and then tell you to go to the bank, even though they're the ones who took it. The worst company app; there are a hundred better ones. · translated
  11. [R6] 1/5 · US Bad experience with careem plus: I had a bad experience with careem plus, I ordered a food then cancelled it in minute but i got charged because careem have a bad servers and get late response
  12. [R8] 2/5 · US Food ordered usually got canceled no refund: Food ordered got cance many times, no refund has been issued.
  13. [R9] 1/5 · US Give me debt while i paid: Careem Food, Please check the messages I sent.
  14. [R4] 1/5 · US Help center and captains: Very very bad
  15. [R12] 1/5 · US Careem: Very bad at solving problems and doesn't compensate you. · translated
  16. [R17] 1/5 · US Uber update is a nightmare: Nothing works, everything glitches, customer service is useless, leaving customers fighting with captains and captains fighting with customers
  17. [R7] 2/5 · US Currently Erbil: The Careem app is very complicated. Please make it easy to use like the Baly app, and make it a bit faster and clearer when choosing the pickup location. Thank you. · translated
  18. [R14] 1/5 · US 👎🏻👎🏻: The application does not serve customers as it should and has a lot of technical problems that negatively effect the customer experience & it’s overall efficiency
  19. [R49] 1/5 · US Worthless and Buggy: Title says it all. Impossible use. Refuses to update any personal info or address.
  20. [R18] 3/5 · US Average level, drivers between professional and filthy: The service is average, so keep your expectations average. There are drivers who are extremely dirty/filthy, and you give them one star, but they still show up the next day, chosen by the app. So now, if a driver arrives with a dirty car, I refuse to ride with them and ask them to leave, then request a new driver hoping to find one available, respectful, and nearby. · translated
  21. [R25] 1/5 · US Complaint report: I am being fined because of the captain. Either they are late or they don't like the trip amount. Why am I being fined? This is a big mistake on your part... Please review the system and solve this problem. · translated
  22. [R26] 1/5 · US Careem drivers: Careem drivers are the worst drivers ever, they have no work ethics and they are all scammers.
  23. [R28] 1/5 · US Before it merged with Uber, it was very ideal: Before it merged with Uber, it was very ideal. You felt safe with yourself and from theft, and if you forgot something, even though it was more expensive than other apps. But now, officially, it's disgraceful. A driver brazenly stole from me, and they write that they won't return it, saying it's my problem. As for me, I deleted the app, unfortunately. I've been with them since 2018, and they never let me down until they merged and went downhill. I'm sure it will close ❌. It's impossible for it to continue with such service ❗️ · translated
  24. [R87] 4/5 · US Great App but one missing important feature: The best rideshare app in the MENA region but please, there's one missing feature, it's 2026, how does the ride feature still have no way to add multiple stops? Every single rideshare app has the multiple stop feature/function but when you're using Careem you have to be used to ONLY having 1 stop,can you PLEASE add it? It's 2026 it's a very important fe
  25. [R335] 3/5 · GB Cannot add second destination: Cannot add second destination
  26. [R38] 5/5 · US Offers: Your app needs a place to display the offers and codes you receive. Also, you should be able to block a driver, or a driver should be able to block a person; sometimes that's a social necessity. · translated
  27. [R181] 3/5 · US What is going on?!: I've been using this app nearly everyday. Yesterday, I was kicked out of my account for no reason, and now I can't log back in. What is the problem? I need to log in because I have money in my wallet. In addition, there have been a few times where the driver does not receive the full ride payment, even though my wallet would have more than enough money left. One time the driv
  28. [R722] 3/5 · CA Cannot register: I have an iphone 11, and it’s been months that the app does not let me register. Says “no facebook user”, and forces you to connect through facebook, even after I have entered the code sent to me. Very unprofessional.
  29. [R11] 1/5 · US Scammers: Careem, the international scam company, has a new scam method. You order from a restaurant and pay by card, then the restaurant cancels your order. They tell you that you canceled the order and they can't refund the money because the restaurant started the order. You tell them you didn't cancel the order and you want it delivered. They tell you no, the order is canceled, they can't deliver it or refund your money. No one should order from them, or if you have to, never pay by card. · translated
  30. [R40] 1/5 · US What a scam!: Careem scams you out of orders, doesn’t refund you for canceled orders while still charging your card 🤣 what a joke And their customer service always seem clueless, i guess a scam runs on frustration and always leaving them confused
  31. [R22] 1/5 · US Absolutely awful customer service: Absolutely awful customer service
  32. [R32] 1/5 · US Trash: Terrible fkn support service can’t call them and won’t even respond to your messages
  33. [R41] 3/5 · US No: No way to contact customer service. · translated
  34. [R44] 1/5 · US Bad captains: We wait for them and tolerate delays, then they cancel with complete impudence. Your captains are not respectful at all. · translated
  35. [R77] 4/5 · US Careem app Baghdad Iraq: Alarming decline and undisciplined captains. · translated

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store