Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

getir

55
User verdict / 100 High confidence Divided

Getir offers extremely fast grocery delivery, often within minutes, but recent reviews highlight significant issues with order accuracy, customer service, payment processing for international users, and a shrinking delivery footprint.

4.9★ lifetime (29,577) Free to download since 2015 by GETIR PERAKENDE LOJISTIK ANONIM SIRKETI updated 0.0 mo ago recent negative 54% 120 reviews across 4 regions
Delivery Speed Order Issues & Refunds Customer Service Payment & Account Issues Service Area & Availability Pricing & Fees
5★214
4★15
3★23
2★27
1★267
recent reviews across 4 regions, vs the 4.9★ lifetime average

Getir is a grocery delivery app praised for its speed and convenience, with many users receiving orders in under 10-15 minutes. However, a recent surge of negative feedback points to problems with missing or incorrect items, poor customer support, and payment failures, especially for international customers.

What users like

  • Extremely fast delivery, often within minutesR2R4R101R142
  • Convenient and time-saving for daily needsR3R18R71R83
  • Offers good deals and promotions, sometimes making it cheaper than grocery shoppingR58R62R70R132
  • Good selection of groceries and everyday itemsR70R151R158

What users complain about

  • Frequent issues with orders being cancelled, undelivered, or containing missing/incorrect items, often without refundsR15R17R21R25
  • Poor or non-existent customer service, especially for English speakers or when issues ariseR9R12R29R41
  • Payment processing problems, particularly for international cards or users outside specific regionsR10R19R20R26
  • Delivery service area has shrunk or is limited, disappointing former usersR24R35R61R148
  • Overpriced items and high delivery fees, especially without promotionsR59R60R140R232
  • Issues with fresh food quality, including expired or spoiled itemsR49R125R144R373
  • Excessive marketing notifications and spam messagesR7
  • App can be buggy, poorly designed, or have language issuesR9R24R37R39

Latest update · v26.15.0

What the developer says changed (the verdict above weighs this against what reviewers report):

We update the app regularly so we can make it better for you. Get the latest version for all of the features and improvements. Thanks for using Getir

Recurring themes

Delivery Speed positive
Many users consistently praise Getir for its incredibly fast delivery, often arriving in 5-15 minutes, which is a major draw for the service.R2R4R6R11
Order Issues & Refunds negative
A significant number of recent reviews report problems with orders not being delivered, being cancelled, or having missing/incorrect items. Users frequently state they were charged without receiving their goods and were denied refunds, leading to accusations of theft.R15R17R21R23
Customer Service negative
Many users express extreme dissatisfaction with Getir's customer service, describing it as non-existent, unhelpful, or even hostile. Issues include being unable to get support in English, lack of response to complaints, and refusal to issue refunds for problematic orders.R9R12R17R25
Payment & Account Issues negative
A recurring problem for users, particularly travelers or those outside the main service country, is the inability to use foreign credit cards or complete payment due to 'bank policy' or technical issues. Some also report difficulties with account creation or login.R10R19R20R26
Service Area & Availability negative
Many users are frustrated by Getir's shrinking delivery zones or limited availability in certain areas, especially after previously being able to order. Some also note restrictions on order size or product variety.R22R24R31R35
Pricing & Fees mixed
While some users appreciate discounts and competitive pricing, others find the service to be overpriced with high delivery fees, especially without promotions. There are also reports of overcharging on service fees.R59R60R62R70

Who it's for

Getir is for users who prioritize extremely fast grocery delivery and can take advantage of its promotions R3R101. It is not for international travelers or users outside its primary service areas who may face payment and language barriers R10R26, or those who expect reliable customer service and consistent order accuracy R9R17.

Evidence note: The developer's notes for the latest update are generic and do not address any specific issues, making it difficult to reconcile against user complaints. The recent reviews skew heavily negative (53.8% negative), which contrasts sharply with the lifetime rating of 4.85 stars. This suggests a significant decline in user experience recently.

Frequently asked

Does Getir deliver quickly?
Yes, Getir is widely praised for its incredibly fast delivery, with many users reporting orders arriving in less than 10-15 minutes R2R4R101R142.
Can I use Getir if I'm an international traveler?
Many international travelers and foreigners report significant issues using Getir, specifically with payment methods not being accepted and customer service not being available in English R10R20R26.
Are there issues with Getir's customer service?
Yes, numerous recent reviews indicate significant problems with Getir's customer service, including unresponsiveness, lack of support for order issues, and difficulty communicating in English R9R12R29R41.
Has Getir's delivery area changed?
Yes, several users report that Getir's delivery distance has shrunk or that the service is no longer available in their area, even in places where they previously ordered frequently R24R35R61R148.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 5/5 · US Mükemmel: Çok hızlı geldi daha 2 dakka olmadı vereli şuanda elimizde
  2. [R4] 5/5 · US Basarili.: Market siparislerim yalnica 5 dakika icerisinde kapimda oluyor ve hersey eksiksiz yani kelimenij tam anlamiyla mukemmel.
  3. [R101] 5/5 · US Impossibly fast delivery.: Every time I use Getr, I am absolutely blown away by how fast the delivery comes. I live in Cobble Hill, not near anything and somehow my orders always get here in less than 10 minutes and sometimes 5. It’s insane, and incredibly convenient.
  4. [R142] 5/5 · US Fastest: they are the fastest when it comes to delivery
  5. [R3] 5/5 · US It’s a lifesaver!: I order almost daily for so many different things. It’s so convenient and saves me so much time
  6. [R18] 5/5 · US Efilipov: very convenience easy to get it. It doesn’t take too long good job Getir.👏
  7. [R71] 5/5 · US Fast friendly service.: Love that I can get anything I need it 5 minutes delivers. With competitive pricing!
  8. [R83] 5/5 · US Getir to the Rescue: When your desire is low to leave the house for your current “desire”, Getir is the perfect choice. Prompt delivery, courteous delivery driver and all the correct items.
  9. [R58] 5/5 · US amazing app: Delivery was so fast, it literally took less than 10min! and the order was right. I love many discounts you guys give. It’s amazing!
  10. [R62] 5/5 · US Helps out! *Can’t believe they don’t operate in Chicago anymore 😭😭😭: Great deals, even feels like a steal when order with promotions, cheaper than grocery shopping. Fruits and vegetables little bit smaller size than in stores but you get what you pay for, so I think it’s pretty reasonable pricing. / Nooooo no way, what happened, why don’t you operate in Chicago anymore, you were literally the best
  11. [R70] 5/5 · US Getir is go to service if you need something quick: Love the selection of groceries in the app. Not too expensive but good quality of groceries!
  12. [R132] 5/5 · US Awesome app: By far the best app of its kind. Super easy and always reliable! Great discounts as well.
  13. [R151] 3/5 · US Great service, bags are annoying: Basically what it says. I love the selection, the convenience, and the discounts, but every order comes in these ugly reusable bags that I don’t want. Please either start using paper bags or allowing customers to return the bags to you. I’m running out of room under the sink!
  14. [R158] 5/5 · US Dope, frankly: This isn’t one of your one-stop-shop type grocery apps, but they’ve got regular prices on-par with stores, great deals, and they’re HELLA fast delivering in Brooklyn.
  15. [R15] 1/5 · US 1: getiremeyecek kadar sipariş kabul ediliyor 60dk içinde gelecek diyor gelmiyor boşuna bekliyoruz. kesinlikle düzeltilmeli, siparişe kapatılmalı aşırı sipariş alındığında
  16. [R17] 1/5 · US Eksik urun: Her seferinde eksik urun ya da hatali urun geliyor..Eksigi tamamlamalarini soyluyorsun Muhatap yok..Kampanyadan cok hi net kalitesini artirsalar daha Iyi plural..
  17. [R21] 1/5 · US Very disappointed they ripped off.: They claimed that they couldn’t reach me and canceled my order and charged me. The amount was big not using them again. Not acceptable
  18. [R25] 1/5 · US No refund for cancelled order: I was waiting patiently for my order to arrive with the phone opened to the main screen. The order never arrived, I never heard a knock or got a message, and suddenly it was cancelled. Then when I talked to customer service they said it was my fault for customer inaccessibility, even though I put in the correct address and was waiting the entire time next to my phone
  19. [R9] 1/5 · US No customer service and zero friendly interface: It’s the worst food delivery out there. I used it in turkey and the interface is mostly in Turkish even if you change it to English but it’s not the worst part. It always delivers late and their customer support is zero! No apologies, no refunds for messed up orders nothing.
  20. [R12] 1/5 · US Horrible Customer service: Worst customer service I’ve received anywhere in the world
  21. [R29] 1/5 · US NERDE MÜŞTERİ MEMNUNİYETİ?!: 3 saat oldu yemek bekliyorum nerde bu yemek kendiniz mi yediniz terbiyesizlik ahlaksızlık açlıktan ölcem delirmeme gram kaldı müşteri memnuniyeti 0
  22. [R41] 2/5 · US Bad communication: I tried to order from the app and the put the order is delivered and i trait to talk to customer service about the issue and they don’t speak English how can they help !?
  23. [R10] 1/5 · US Cant order in different countries: I tried to order while abroad and it says that you can’t use foreign cards. Makes no sense when my cards are open and work anywhere I try them around the country. Very disappointing and literally going to bed hungry.
  24. [R19] 1/5 · US Getir finansçı olmama izin vermiyor: Sırf bu güne özel yapılan kampanya için getir finansçı olmak istedim fakat “banka politikamız sebebiyle “ diyerek izin vermiyor. O halde ben de kendi politikalarım sebebiyle 1 yıldız veriyorum uygulamanıza. Saygılarımla
  25. [R20] 1/5 · US Can’t use a foreign credit card: What a waste of time downloading. Cannot even use. How is a traveler suppose to order food delivery in this city?!
  26. [R26] 1/5 · US Nothing works: I'm an American visitor here for work. You won't take my money. None of my payment methods work. Complete garbage. I hope you all lose your jobs because you're all incompetent. Guess I'll starve and I truly hope that one day you will too!
  27. [R24] 1/5 · US Should be Zero Stars: Since getir took over Gorillas, our address has been outside of the delivery range. We live in a popular area in Brooklyn. Redownloaded the app today to see if this changed - it hadn’t and now the App defaults to a foreign language with no option to change it. Terrible.
  28. [R35] 1/5 · US No longer available in my area: Used to love this app and used it semi-frequently. Then they randomly stopped delivering to my address / area. Unfortunate. No need for this app anymore.
  29. [R61] 1/5 · US No Longer in Chicago: was great until it wasn’t. So sad they left a huge market
  30. [R148] 3/5 · US Delivery distance shrunk!: The delivery distance shrank so even though I used to order several times a week. I no longer have access to the delivery system Used to love. Hopefully it will come back soon
  31. [R59] 3/5 · US Check fees - they overcharge: Be sure to check your fees on the receipt… they overcharge for the service fee so be sure to get a refund if they charge more than stated for your shopping cart size.
  32. [R60] 1/5 · US Fake discounts high fees: Title says it all…. Stay away!
  33. [R140] 4/5 · US getir: The stuff is so expensive i can get three stuff on amazon for 7 dollars while its 20 bucks on getir but overall its a good app
  34. [R232] 3/5 · US Better, then better: Some staffs’ price more expensive than market price. Hollyween Special is not listed very well. Many developments space and more imagic space in future!
  35. [R49] 5/5 · US Salatalik: Merhaba, iki paket salatalık aldım ve paketlerden biri çok eski ve buruşmuştu
  36. [R125] 4/5 · US Missing/bad products becoming usual, otherwise very handy: My past two orders weren’t great. But the customer service workers and riders are great. The last order I was missing one item. It wasn’t a huge deal, but still annoying to not get something you paid for. I didn’t want to wait for customer service to request my money back. But I know if I would have messaged them, it would have been take
  37. [R144] 4/5 · US Sometimes deliver bad things, no refund: I quit this app. I used to like it, but every so often I’d get a bad or expired item. Food is expensive. In this economy we can’t afford to shrug and throw food in the trash. I already give some charitable contributions. I’m already more generous than I should be with tips and everything else. I don’t consider paying for inedible food a form of charity or k
  38. [R373] 3/5 · GB Not so fresh food: Ordered several times fresh food but always arrived with few days of shelf life. Good if you want to order for food to be consumed in 1/2 days not for more then that. Fresh food often arrive not so good quality, well not as you going and choose by yourself. Sure good for many others items but not fresh.
  39. [R7] 1/5 · US iyi güzel hoş ama herşeyin dozu var: sabah kalkıyorum 21 tane getir mesajı reklam akşam oluyor 37 tane mesaj yetkili kişiler isterse ss bile atabilirim boku çıktı kusura bakmasınlar ama bi günde 60 70 tane mesaj almak istemiyorum ya bu kadar basit kim ister ki ulan sevgilim bu kadar mesaj atmıyor bildirimlere sakın izin vermeyin sizlerde bu kadar bildirim almayın boş boş
  40. [R37] 1/5 · US Ana ekranı neden sürekli değiştiriyorsunuz!!!: Bu çok saçma bir pazarlama taktiği, sürekli ne nerdeydi diye bakmak zorunda kalıyorum. Bir de bir uygulama işe her şeyi satamazsınız. Çerçici gibi oldunuz yok yok. Yakında Çiçeksepeti gibi çiçek harici her şeyi satacaksınız!!!
  41. [R39] 1/5 · US Prices all in Turkish currency and support is set to Turkish native language: I tried to Reset my setting for language and is set to English yet I can't change the prices and products they are all Turkish
  42. [R6] 5/5 · US Teşekkür: Çok teşekkür ederim hızlı ve kaliteli
  43. [R11] 3/5 · US sude: geliştirmesi lazım geç geliyor
  44. [R23] 1/5 · US Hirsizlar.: Hirsiz bunlar. Lutfen kullanmayin.
  45. [R22] 5/5 · US Salam: Getir büyük neden bizim bölgede çalışmıyor onu da çalışırsa çok seviniriz teşekkürler💐
  46. [R31] 1/5 · US Horrible: For over a month now, I’ve been unable to successfully place a single order. Each time I proceed to checkout, I receive the same message: “Due to high demand, we are unable to take your order right now. Please try again later.” This happens regardless of the time of day or day of the week. What’s particularly frustrating is that the system still requires me to enter my card information
  47. [R30] 1/5 · US Banka politikasi: Banka politikasi geregi devam edemiyoruz ne demek

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store