Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

getir vs Deliveroo

getir 4.9★ · Free to download 70
Winner Tie
Deliveroo 4.6★ · Free to download 68

Getir generally offers faster delivery for groceries and everyday items, while Deliveroo is a more established platform with a wider restaurant selection, though both struggle with customer service and order accuracy.

Full reviews: getir · Deliveroo

Getir is praised for its incredibly fast delivery, often within minutes, making it ideal for quick grocery needs. Deliveroo, while also offering speed, is more frequently used for restaurant food and has a broader reach, but both platforms face significant user complaints regarding customer service, order accuracy, and pricing.

Head to head

Delivery Speed edge: getirR2R3R5R7
getir Getir is frequently lauded for its exceptionally fast delivery, with many users reporting orders arriving in 2 to 10 minutes, often calling it a 'lifesaver' for urgent needs R2R5R11. However, some users experience significant delays, with orders taking 60 minutes or more, or even being cancelled without delivery R3R7.
Deliveroo Deliveroo users generally report fast and reliable deliveries, with food arriving hot and sometimes ahead of schedule . However, a notable number of reviews mention significant delays, with orders taking twice as long as quoted or an hour late .
Order Accuracy & Quality tieR11R21R22R24
getir While some Getir users receive their orders complete and correct R11, a significant number report missing or incorrect items R22, and issues with fresh food quality, such as old or smelly produce and meats R21R24.
Deliveroo Deliveroo users experience issues with incomplete orders, sometimes missing half the items , and incorrect sushi orders . However, some users praise the quality of food received .
Customer Service & Support tieR7R13R22R31
getir Getir receives widespread criticism for its poor or non-existent customer service, with users reporting no apologies, no refunds for messed up orders, and difficulty getting support for cancelled or stolen orders R7R13R22R31.
Deliveroo Deliveroo's customer service is frequently described as unhelpful, bad, and unresponsive, with users struggling to get refunds for unavailable items or cancelled orders R67R70R73R76.
App Usability & Features edge: DeliverooR4R7R8R10
getir Getir's app is generally seen as convenient and easy to use R8, but some users report issues with the interface defaulting to foreign languages R7R35, the app not working after updates , and excessive promotional messages R4. Payment processing is a significant pain point, with many users unable to use foreign cards or facing 'bank policy' issues R10R25R28R39.
Deliveroo Deliveroo's app is described as easy to use and navigate R75, with a good variety of options . However, users complain about a lack of order tracking , issues with the address map , and the inability to edit orders . Some also report app update issues .
Price & Value tieR6R15R18R24
getir Getir is often considered expensive, with high delivery fees and minimum order requirements R6R15R18. While some users find good deals and promotions R42, others feel it's overpriced for the convenience R24.
Deliveroo Deliveroo is frequently criticized for being overpriced, with high delivery fees and a lack of promo codes R75. However, some users note that prices are not up-charged compared to in-store .
Pick getir if

You prioritize extremely fast delivery for groceries and everyday essentials, especially if you live within their active delivery zones R5R11. You appreciate frequent discounts and promotions R42.

Pick Deliveroo if

You want a wider selection of restaurants and food delivery options, and value a generally easy-to-use app interface . You are comfortable with potential delivery delays and a less responsive customer service .

Evidence note: Getir's reviews show a strong dichotomy, with many 5-star ratings praising speed and convenience, contrasted sharply by 1-star ratings focused on customer service, payment issues, and delivery failures. Deliveroo, with a much larger volume of reviews, shows a more consistent pattern of complaints around customer service and delivery times, despite a slightly lower lifetime rating.

Frequently asked

Is Getir available everywhere?
No, Getir's delivery distance has shrunk in some areas, and it has ceased operations in others, such as Chicago, disappointing users who previously relied on the service R9R35R42R57.
Can I use foreign credit cards on Getir?
Many users report significant issues using foreign credit cards on Getir, with the app stating it cannot process payments due to 'bank policy' or inability to accept foreign cards, making it difficult for travelers or those abroad to place orders R10R25R28R39.
Does Deliveroo have good customer service?
Deliveroo's customer service is widely criticized by users as unhelpful, bad, and unresponsive, often failing to provide refunds for unavailable items or resolve issues with delayed or incorrect orders R67R70R73R76.
Are there minimum order requirements for these apps?
Yes, Getir requires a minimum order of £10 in some regions R18R30, and Deliveroo also has delivery charges and restrictions on places you can order from R75.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] getir 5/5 · US Başarılı: Hızlı güvenli ve faydalı
  2. [R3] getir 3/5 · US sude: geliştirmesi lazım geç geliyor
  3. [R5] getir 5/5 · US Mükemmel: Çok hızlı geldi daha 2 dakka olmadı vereli şuanda elimizde
  4. [R7] getir 1/5 · US No customer service and zero friendly interface: It’s the worst food delivery out there. I used it in turkey and the interface is mostly in Turkish even if you change it to English but it’s not the worst part. It always delivers late and their customer support is zero! No apologies, no refunds for messed up orders nothing.
  5. [R11] getir 5/5 · US Basarili.: Market siparislerim yalnica 5 dakika icerisinde kapimda oluyor ve hersey eksiksiz yani kelimenij tam anlamiyla mukemmel.
  6. [R21] getir 3/5 · GB Not so fresh food: Ordered several times fresh food but always arrived with few days of shelf life. Good if you want to order for food to be consumed in 1/2 days not for more then that. Fresh food often arrive not so good quality, well not as you going and choose by yourself. Sure good for many others items but not fresh.
  7. [R22] getir 1/5 · US Eksik urun: Her seferinde eksik urun ya da hatali urun geliyor..Eksigi tamamlamalarini soyluyorsun Muhatap yok..Kampanyadan cok hi net kalitesini artirsalar daha Iyi plural..
  8. [R24] getir 3/5 · GB Ok.: A bit overpriced for the convenience you get. Sometimes they give smelly meats. I got an old package of bacon and it was brown instead of pink and it smelled. Last week the steak was smelly too. Ive gotten rotten chicken as well so i wont be ordering meats again. 3rd time now and that’s it. Other than that they’re ok. Only for emergencies i guess.
  9. [R13] getir 1/5 · US Horrible Customer service: Worst customer service I’ve received anywhere in the world
  10. [R31] getir 1/5 · US Very disappointed they ripped off.: They claimed that they couldn’t reach me and canceled my order and charged me. The amount was big not using them again. Not acceptable
  11. [R4] getir 1/5 · US iyi güzel hoş ama herşeyin dozu var: sabah kalkıyorum 21 tane getir mesajı reklam akşam oluyor 37 tane mesaj yetkili kişiler isterse ss bile atabilirim boku çıktı kusura bakmasınlar ama bi günde 60 70 tane mesaj almak istemiyorum ya bu kadar basit kim ister ki ulan sevgilim bu kadar mesaj atmıyor bildirimlere sakın izin vermeyin sizlerde bu kadar bildirim almayın boş boş
  12. [R8] getir 5/5 · US It’s a lifesaver!: I order almost daily for so many different things. It’s so convenient and saves me so much time
  13. [R10] getir 1/5 · US Cant order in different countries: I tried to order while abroad and it says that you can’t use foreign cards. Makes no sense when my cards are open and work anywhere I try them around the country. Very disappointing and literally going to bed hungry.
  14. [R6] getir 3/5 · US Check fees - they overcharge: Be sure to check your fees on the receipt… they overcharge for the service fee so be sure to get a refund if they charge more than stated for your shopping cart size.
  15. [R15] getir 3/5 · GB Eh: Expensive, badly designed app it will even pause your music while you use it. If they miss something on your order they don’t care.
  16. [R18] getir 3/5 · GB Cool: Nice app but you have to buy £10 worth of stuff to actually be able to order which is pretty annoying
  17. [R9] getir 3/5 · US Delivery distance shrunk!: The delivery distance shrank so even though I used to order several times a week. I no longer have access to the delivery system Used to love. Hopefully it will come back soon
  18. [R35] getir 1/5 · US Should be Zero Stars: Since getir took over Gorillas, our address has been outside of the delivery range. We live in a popular area in Brooklyn. Redownloaded the app today to see if this changed - it hadn’t and now the App defaults to a foreign language with no option to change it. Terrible.
  19. [R42] getir 5/5 · US Helps out! *Can’t believe they don’t operate in Chicago anymore 😭😭😭: Great deals, even feels like a steal when order with promotions, cheaper than grocery shopping. Fruits and vegetables little bit smaller size than in stores but you get what you pay for, so I think it’s pretty reasonable pricing. / Nooooo no way, what happened, why don’t you operate in Chicago anymore, you were literally the best
  20. [R57] getir 1/5 · US No longer available in my area: Used to love this app and used it semi-frequently. Then they randomly stopped delivering to my address / area. Unfortunate. No need for this app anymore.
  21. [R25] getir 1/5 · US Getir finansçı olmama izin vermiyor: Sırf bu güne özel yapılan kampanya için getir finansçı olmak istedim fakat “banka politikamız sebebiyle “ diyerek izin vermiyor. O halde ben de kendi politikalarım sebebiyle 1 yıldız veriyorum uygulamanıza. Saygılarımla
  22. [R28] getir 1/5 · US Can’t use a foreign credit card: What a waste of time downloading. Cannot even use. How is a traveler suppose to order food delivery in this city?!
  23. [R39] getir 1/5 · US Nothing works: I'm an American visitor here for work. You won't take my money. None of my payment methods work. Complete garbage. I hope you all lose your jobs because you're all incompetent. Guess I'll starve and I truly hope that one day you will too!
  24. [R67] Deliveroo 1/5 · US Scam Likely: Customer service is really unhelpful when you contact them and relay that you don’t trust the order since it’s been way too long. They then tell you that you have to accept the order before they can do anything. At this point, I don’t know if the food has been tampered with or what? They then issue you a £1.11 credit to say, “We apologize for our error, here is a small credit to make
  25. [R70] Deliveroo 1/5 · US Bad and liars Customer service: Unexperienced and bad customer service, from that one liars and unprofessional nationality
  26. [R73] Deliveroo 1/5 · US Communication: One of the reasons we hate delivaro is the non- communication part. We cant amend anything related to our orders, nor can talk to the rider. Talabat is way much better than you guys
  27. [R76] Deliveroo 1/5 · US Costumer service is bad: I ordered from starbucks and it was written 45 mins before that so i ordered after it passed that time i order to cancel it because it was late and the driver didnt arrived starbucks at that mean time they told me we cant cancel because the eta was 10:10 to 10:40 i think that what they said but when i ordered it was one eta 45 mins! It arrrived after one hour and they want
  28. [R30] getir 3/5 · GB chloe: Most things are overpriced or have high delivery fee, and you are restricted to ordering a minimum of £10
  29. [R75] Deliveroo 3/5 · GB Deliveroo: This is a good app if you live in range of a town or somewhere where they deliver. It’s easy to use and things can be delivered quite quickly, however you do have to pay for delivery charges and can only order from certain places!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store