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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Little Caesars Pizza vs Papa Johns Pizza & Delivery

Little Caesars Pizza 4.8★ · Free to download 65
Winner Papa Johns Pizza & Delivery
Papa Johns Pizza & Delivery 4.9★ · Free to download 70

Papa Johns Pizza & Delivery has a slight edge over Little Caesars Pizza due to its more consistent app functionality and better customer service, despite both apps having issues with order customization and reward programs.

Full reviews: Little Caesars Pizza · Papa Johns Pizza & Delivery

Both Little Caesars and Papa Johns offer convenient apps for ordering pizza, but Papa Johns generally provides a more reliable experience with fewer reports of critical app errors and better order accuracy. Little Caesars struggles with customization options and in-store service, while Papa Johns users frequently report issues with rewards and promo codes.

Head to head

Features & Customization tieR3R5R10R21
Little Caesars Pizza Little Caesars users frequently express frustration over the lack of customization options within the app, such as adding extra cheese, toppings, or special crust styles R3R5R10R57. Some users also report issues with specific deals not appearing or rewards not adding up R21.
Papa Johns Pizza & Delivery Papa Johns also faces criticism regarding customization, with users unable to remove specific toppings without resetting the order or lacking options for half-and-half sauces . There are also complaints about the app not honoring promo codes or gift cards .
Ease of Use & Reliability tieR7R11R12R27
Little Caesars Pizza Little Caesars' app is generally described as easy to use for basic ordering R11, but users report issues like the app logging them out R27, the main screen being blank , or the app not working in certain countries like Canada R12. The 'Pizza Portal' is a point of contention, with some finding it convenient and others calling it unnecessary or broken R7.
Papa Johns Pizza & Delivery Papa Johns' app is also considered easy to use by many R80R95, but it suffers from frequent crashes R87, slowness , and login issues R106. Users also report problems with saving delivery instructions and the pizza tracker not working .
Order Accuracy & Quality edge: Papa Johns Pizza & DeliveryR4R6R9R15
Little Caesars Pizza Little Caesars users frequently report incorrect orders, missing items, or receiving cold/burnt food R4R6R9R15. Issues with the pizza portal not being checked by drivers also lead to problems .
Papa Johns Pizza & Delivery Papa Johns generally receives positive feedback for consistent quality and getting orders right . However, some users mention receiving food with heavy sauce and light cheese or issues with specific crusts being unavailable .
Delivery & Pick-up Experience edge: Papa Johns Pizza & DeliveryR1R4R10R24
Little Caesars Pizza Little Caesars users report significant problems with delivery and pick-up, including long wait times, cancelled orders, stores closing early, and issues with DoorDash drivers R4R10R31. The app also lacks a 'pay at store' option for some R1 and a cash option for delivery R24.
Papa Johns Pizza & Delivery Papa Johns users generally find delivery to be on time . However, there are complaints about delivery services sending orders to the wrong store and issues with payment methods, including card declines and difficulty paying at the store .
Price & Value tieR14R20R50R52
Little Caesars Pizza Little Caesars is praised for its cheap prices and good value R14R20R50R52. However, some users note that delivery can make the price hefty R50.
Papa Johns Pizza & Delivery Papa Johns is also appreciated for good prices and deals, especially the $6.99 pairings . However, some users feel it has become expensive, with additional fees and charges for toppings .
Customer Service edge: Papa Johns Pizza & DeliveryR4R10R17R31
Little Caesars Pizza Little Caesars receives mixed reviews for customer service. Some users report great service R17 and friendly staff , but many complain about poor customer service, unresponsiveness, understaffing, and stores closing early R4R10R31.
Papa Johns Pizza & Delivery Papa Johns generally receives positive feedback for excellent and friendly service R80. However, there are isolated complaints about rude staff and managers .
Pick Little Caesars Pizza if

You prioritize extremely low prices for basic pizza and are willing to overlook potential issues with customization, order accuracy, and in-store service R14R52. You appreciate the convenience of the Pizza Portal when it works .

Pick Papa Johns Pizza & Delivery if

You value consistent food quality and reliable delivery, and generally have positive experiences with customer service . You are comfortable with online payment methods and can navigate occasional app bugs related to rewards or login .

Evidence note: Both apps are free to download, so there's no free-vs-paid asymmetry. The negativity for both apps largely stems from app functionality issues and store-level execution rather than free-tier friction.

Frequently asked

Can I customize my order on the Little Caesars app?
No, many Little Caesars users report that the app has very limited customization options, often preventing them from adding extra cheese, toppings, or requesting specific crust styles R3R5R10R57.
Does Papa Johns have a rewards program?
Yes, Papa Johns has a rewards program called 'Papa Dough,' but many users report issues with it, including not being able to load their rewards or apply them to orders R63R67.
Are there delivery issues with Little Caesars?
Yes, Little Caesars users frequently report significant delivery problems, including long wait times, orders being canceled, stores closing before pick-up, and issues with third-party delivery services like DoorDash R4R51R53R55.
Is it easy to use the Papa Johns app for ordering?
While many users find the Papa Johns app easy to use for ordering R80R95, some report issues such as the app crashing frequently, being slow, or having difficulty logging in R87R106.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Little Caesars Pizza 3/5 · US Easy to use app need more options: I love the app it works great except you can’t make changes to your order like extra cheese or add a topping to your favorite pizza. That option will improve the app to a Five star experience .⭐️⭐️⭐️⭐️⭐️
  2. [R5] Little Caesars Pizza 4/5 · US Great App, but would love customizations: The app is easy to use. I love the pizza tracker and portal. Would love to be able to customize items, like extra sauce or toppings to the cheese bread. Also ask for crazy crust style on pizzas. Please bring back the steak and cheese.
  3. [R10] Little Caesars Pizza 1/5 · US 20 Minutes on Hold, No Answer: I am very disappointed with my experience at Little Caesars. I placed my order online because the app only allowed me to order a thin crust pepperoni pizza, but it did not have an option to request that it be made well done or make another adjustment I wanted. Right after placing my order, I called the store to make those changes. I stayed on the phone for over 20 m
  4. [R21] Little Caesars Pizza 3/5 · US Mostly good app: Issues I had: “Mobile Only Deal” has never actually had a deal and the Rewards don’t seem to add anything.
  5. [R7] Little Caesars Pizza 1/5 · US Get rid of the portal.: No need for a portal. The employee can give the customer the pizza. You’re eliminating jobs. Poor customer service.
  6. [R11] Little Caesars Pizza 5/5 · US Easy peasy: The app is always easy to use and to update.
  7. [R12] Little Caesars Pizza 3/5 · US Does not work in Canada: Great and fun app to use while in the US, but only links you out to a slow website when you change countries to Canada. No point in using the app, even though there are Little Caesars locations in Canada.
  8. [R27] Little Caesars Pizza 3/5 · US Keeps logging out: Keeps logging me out at the most inconvenient times for no apparent reason
  9. [R4] Little Caesars Pizza 1/5 · US Horrible!: I placed an order in the app for pick up inside the store. I received a notification my order was ready and in the portal but the store locked the doors at 9pm. After I explained my order was in the hotbox for pick up, two employees still pointed my towards the drive thru which had 4 cars waiting in line. Not only did I have to wait an additional 15mins for the food, it was cold by then
  10. [R6] Little Caesars Pizza 3/5 · US I ordered Garlic sauce on the crust.: There was supposed to be Garlic sauce on the crust and it wasn’t on there. Everything else was on the pizza.
  11. [R9] Little Caesars Pizza 3/5 · US Pepperoni pizza: My pizza crust was burnt
  12. [R15] Little Caesars Pizza 3/5 · US Didn’t receive my full order: Ordered for delivery and they didn’t give the driver all my items
  13. [R1] Little Caesars Pizza 1/5 · US Pay at store: Does not give me a pay in store options
  14. [R24] Little Caesars Pizza 3/5 · US No cash accepted for delivery: I understand that you all are new to the delivery process. But there should always be a cash option. That’s how most pizza delivery goes. You all must add a cash option on your delivery. You all are actually cutting yall own self off at the knees. Yes yall are the best tasting inexpensive pizza. But most college students still prefer a cash option available. I could
  15. [R14] Little Caesars Pizza 5/5 · US Pizza: You bring lots of joy when I order you pizza because when I order is cheap enough to buy when I hang out with friends and still taste really good with a cheap price
  16. [R20] Little Caesars Pizza 5/5 · US Angie: Very fast great price
  17. [R50] Little Caesars Pizza 5/5 · US Expensive but Tolerable: I love Little Ceasars, don’t get me wrong, but delivery can get really hefty. But not as hefty as many other places.
  18. [R52] Little Caesars Pizza 5/5 · US Yummy: Great Pizza for a great price 😃
  19. [R17] Little Caesars Pizza 5/5 · US Customer service: Great customer service and pizza made right on time.
  20. [R31] Little Caesars Pizza 1/5 · US Very bad customer service: The restaurant closing time is 11 and they shut the door at 9:30 then nobody responds on the drive-through. I’ve been paid for 15 minutes on a display for ordering my stuff. Then they said that system is still not work put your sign there.
  21. [R57] Little Caesars Pizza 1/5 · US Doesnt let you customize order the way you want it.: I order italian cheese bread with pepperoni and theres no option for that. I called in and they outsource your order to a call center and they get my order wrong everytime. Would be easier to call the store directly instead of being outsourced to india. 1 star for getting my order wrong multiple times
  22. [R63] Papa Johns Pizza & Delivery 3/5 · US WHY CANT I EVER OPEN MY REWARDS: I have been ordering since September each time it tells me I have earned papa dough but it never loads always says " failure to load" customer service is useless FIX THE APP!!!!!
  23. [R67] Papa Johns Pizza & Delivery 1/5 · US Papa dough: Your papa dough always reads error and I don’t know how many pizzas I bought from you, but I know I should have a good amount of rewards. Fix your app already
  24. [R51] Little Caesars Pizza 1/5 · US Horrible delivery service: It’s super bad that we have to be subject to DoorDash a company that actually treats customers horrible and ruins everyone’s food. This is the third time my pizza was late or it was delivered in disarray.
  25. [R53] Little Caesars Pizza 1/5 · US 2 Hour wait for delivery: Waited two hours for delivery just for them to cancel the order and once the delivery guy got to the store it was closed! 🤦🏾‍♀️ he sent me a picture of the store completely shutdown.
  26. [R55] Little Caesars Pizza 1/5 · US The worst: Ridiculous the worst service ever i wish I could give you negative stars !!!! I order my food 4 hours in advance only to watch as other people walke in and out with theirs while I was told mine wasn’t ready!!! Absolutely ridiculous, I can tell you from now on I will go elsewhere, more than 30 minutes late for the order and still wrong and guess what cold!!!!!!
  27. [R80] Papa Johns Pizza & Delivery 5/5 · US Amazing Service: We absolutely love Papa John’s & this Location! I’m so happy the team finally told me about the app which now saves me so much time placing orders and saves me money. Especially since we order from PapaJ weekly.
  28. [R87] Papa Johns Pizza & Delivery 3/5 · US App keeps crashing: Normally I don’t have a problem. Today every other selection the app crashes. Must be having an extreame heat day
  29. [R95] Papa Johns Pizza & Delivery 5/5 · US Easy to use: The website was easy to use.
  30. [R106] Papa Johns Pizza & Delivery 1/5 · US App sucks: Tried to reset password. App refuses to reset. This app sucks and will be the last time ordering papa John’s

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store