Papa Johns Pizza & Delivery

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R13] 5/5 · US Amazing Service: We absolutely love Papa John’s & this Location! I’m so happy the team finally told me about the app which now saves me so much time placing orders and saves me money. Especially since we order from PapaJ weekly.
2. [R20] 5/5 · US Easy to use: The website was easy to use.
3. [R38] 5/5 · US Great t order pizza quick: So easy and great for deals!
4. [R42] 5/5 · US Great app: Very easy to order delicious pizza from here
5. [R1] 5/5 · US Dope: Deliver every pizza perfectly better than any pizza place that you can’t imagine not gonna lie
6. [R2] 5/5 · US Cheese: When it comes to a pizza, Pappa John’s is the best! My kids only loves PJ forever!!!! The rest doesn’t count 😆
7. [R3] 5/5 · US Yum: I love the stuffed crust pizza.
8. [R5] 5/5 · US Good stuff: Taste so good, always ready on time
9. [R9] 5/5 · US Nice: Excellent service super nice!
10. [R14] 5/5 · US Always on time: I work across the street and they never let me down
11. [R30] 5/5 · US Awesome location: Always very quick with my order :)
12. [R34] 5/5 · US Review: Really fast food is always really good the customer service is amazing
13. [R6] 3/5 · US WHY CANT I EVER OPEN MY REWARDS: I have been ordering since September each time it tells me I have earned papa dough but it never loads always says " failure to load" customer service is useless FIX THE APP!!!!!
14. [R10] 1/5 · US Papa dough: Your papa dough always reads error and I don’t know how many pizzas I bought from you, but I know I should have a good amount of rewards. Fix your app already
15. [R102] 1/5 · US points expire: it’s a good app to do mobile ordering only. points expire so by the time you have enough you won’t be able to use them. unlike dominos app
16. [R37] 1/5 · US Promos: I have good promo coupons but the app isn’t letting me use them. Please look into your site and improve. Thanks!
17. [R45] 2/5 · US Discounts Don’t Always Apply: Several times I have received good offers via email or text message. When l go to Papa Johns website; l get messages informing me promised discount is unavailable. And good luck contacting the Papa Johns location preparing your order! There- l receive, ‘You have to order online.’ I end up paying full price- no discount. Disappointing experience that sadly occurs often
18. [R51] 1/5 · US Coupon emailed: Papa John's emailed Us a 30% off coupon but our store doesn't take it. Rather than looking for other stores that do accept the coupon we just ordered and will not fall For it again. Great bait and switch. Well done, well done.
19. [R68] 1/5 · US National Promo Not honored: I got 3x papa pairings for $6.99 and it charged me $7.99, an extra $3. Lame.
20. [R12] 2/5 · US Payment method: You need to have an option to pay at the store that is not cash. Some people do not like putting their credit cards online.
21. [R35] 2/5 · US Made it to hard to pay: They make is so hard to just pay.
22. [R46] 1/5 · US Gift card issue: Every time I try to use a gift card on this app it never works. Even though I know the gift card has money on it. Very annoying they need to fix this problem.
23. [R69] 1/5 · US Payment issues: Tried to order pizza and it kept saying my card was declined, charged me and refunded five times. Ended up having to use Apple Pay for it to work
24. [R15] 3/5 · US Almost force to sign up: It almost forces you to sign up I have never signed up before in my life, but yet the email I use you say is already signed up, but yet you won’t let me login and you won’t send me a code.
25. [R19] 1/5 · US Trash: Online I get a new phone and this pos won’t recognize me until I re-summit a new account and than says I already exist, I’m not running in circles for you or anyone else. Get it right
26. [R54] 1/5 · US App sucks: Tried to reset password. App refuses to reset. This app sucks and will be the last time ordering papa John’s
27. [R65] 2/5 · US Can’t log in: I can’t log into my account nor can I reset my password, since a recent update.
28. [R24] 1/5 · US Got kicked off the app: I got kicked off the app several times while trying to place my order. made me hangry
29. [R55] 1/5 · US Slow App: App is very slow
30. [R113] 3/5 · US App keeps crashing: Normally I don’t have a problem. Today every other selection the app crashes. Must be having an extreame heat day
31. [R4] 1/5 · US Screwed up App: If you order a Vegetarian pizza, it wont let you remove the onions and the green peppers . It removes all the toppings and reverts back to a cheese pizza.
32. [R27] 4/5 · US Stuffed Crust: Tried to order a stuffed crust with half sauce and half plain but the option doesn’t exist for sauce anymore. Only for toppings. Super gay.
33. [R41] 2/5 · US Momma Marianna: Allow me to add to $6.99 deal instead of having to delete and resubmit/order everything.
34. [R438] 3/5 · CA Works except for…: You can’t order pizzas that are half one flavour and half the other. I would use the app if it would let me do that. I usually end up calling and the person on the phones helps me with that type of request.
35. [R22] 3/5 · US Delivery Instructions Bug: I would order pizza more often except the app doesn’t let me save the Delivery Instructions on my iPhone. I have to enter the gate code in the instructions but the app will not allow me to scroll down to the save button and the keyboard blocks the button. It’s been like this for a long time. I’m tired of cold pizza because of the delay in delivery because the driver can’
36. [R70] 4/5 · US Wondering: We use to be able to send/add a note. I pay for extra meat but get tired of it just thrown in the center of the pizza
37. [R306] 3/5 · CA Problems with Payment and delivery note: This is my 1st time ordering from Papa Johns. There’s a spot you can give information to the driver. The front entrance of my building is down a sidewalk and across from a school yard. There’s no road access. However, the space has limited number of characters I can enter. Hopefully they understand my note. Also, I was trying to pay with my Visa/Debit ca
38. [R145] 2/5 · US To many notifications: Multiple times a day I receive push notifications for the Toy Story personal pizza if I wanted it I’d order it stop abusing the notifications I had to turn them off completely because there is not way to just disable stupid advertisement notifications Next step is removing the app and using web only!!!
39. [R147] 1/5 · US Ad stopping app: I can’t order because the ad won’t minimize. You might want to fix that. Ordering with a competitor whose app is working.
40. [R154] 1/5 · US 5 second ads on app open: The best way to get people to hate your app is to spam ads that CANNOT be skipped when opening the app. You have to WAIT for the AD to go away. Just amazing.
41. [R8] 1/5 · US The app and this particular store are terrible.: I scheduled an order for delivery, got no call or email and my order was cancelled with no notice. Now I have 8 people who have been waiting hours for lunch and I had to place the order again after going through automated menus and waiting on hold. It’s an absolute nightmare.
42. [R85] 2/5 · US Delivery fee is outrageous: Delivery fee is getting out of hand
43. [R86] 3/5 · US When did this get so expensive: $20 for a medium pepperoni and brownies(using papa deals $6.99 per and $3 papa cash) once they are done with all the random fees. Normally I’d get chicken and onion but they are charging an extra $2 for chicken. If this wasn’t a pregnancy craving I would have just gotten a pizza door dashed from a good pizza from a wood fire place for that price.
44. [R125] 1/5 · US Expensive: Too expensive for what it is! The app needs attention as well.
45. [R204] 3/5 · US Alright except for hidden prices: I hate how I’ll try to add extra pineapple or a certain type of crust bc it doesn’t say it adds extra price but then get to the total and see hidden extra price, it’s annoying