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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Little Caesars Pizza

55
User verdict / 100 High confidence Divided

The Little Caesars app is generally easy to use for ordering and tracking, but recent reviews highlight significant issues with order accuracy, missing items, cold food, and poor in-store customer service, often contradicting the app's 'ready for pickup' notifications.

4.8★ lifetime (791,297) Free to download since 2015 by Little Caesar Enterprises, Inc. updated 0.1 mo ago recent negative 52% 120 reviews across 2 regions
Order Accuracy In-Store Experience Food Quality (Temperature/Cook) App Functionality/Bugs Customization & Options Delivery Service Payment Options
5★182
4★27
3★32
2★41
1★218
recent reviews across 2 regions, vs the 4.8★ lifetime average

The Little Caesars app provides a straightforward way to order pizza, with many users appreciating its ease of use and the convenience of the pizza tracker and portal. However, a significant number of recent reviews report problems with incorrect or incomplete orders, cold food upon pickup or delivery, and frustrating experiences with store staff and delivery services like DoorDash.

What users like

  • App is easy to use and navigate for orderingR4R12R42R77
  • Convenient for quick ordering and bypassing linesR35R37R96R101
  • Pizza tracker and portal are appreciated featuresR5R35R73
  • Food is often fresh, hot, and good quality when orders are correctR50R60R80R87
  • Affordable pricing for pizzaR14R17R52R79

What users complain about

  • Frequent issues with incorrect or incomplete orders, including missing items, wrong toppings, or incorrect crustsR10R11R13R16
  • Orders are often cold, burnt, or reheated upon pickup or deliveryR3R19R20R28
  • Poor in-store customer service, including long wait times, rude staff, and stores closing early or being unstaffedR3R22R23R24
  • Lack of customization options for orders within the appR2R5R7R18
  • Problems with the Pizza Portal, including orders not being in it or the portal being brokenR3R34R156R465
  • Delivery issues, often attributed to DoorDash, resulting in late, cold, or damaged foodR33R36R58R60
  • App issues such as not saving payment methods, logging out, blank screens, or coupons not workingR49R71R78R100
  • Inability to cancel orders through the app or reach stores by phone to make changesR7R9R61R83
  • Limited payment options, specifically lacking 'pay at store' or cash for delivery, and Interac in CanadaR1R112R279R387
  • App does not work well or at all in Canada, often redirecting to a slow websiteR30

Latest update · v26.13.0

What the developer says changed (the verdict above weighs this against what reviewers report):

We've squashed pesky bugs and made under-the-hood enhancements to keep everything running smoothly. Your feedback makes us better, so keep it coming! • Your Feedback Matters We're committed to making your experience better with each update. If you love the new features, or if there's anything else you'd like to see, drop us a line in the reviews! Thank you for choosing Little Caesars. We hope you enjoy the latest enhancements!

Recurring themes

Order Accuracy negative
Many users report receiving incorrect items, missing sauces or drinks, wrong crusts, or pizzas with insufficient toppings despite paying for specific options. This is a recurring issue across multiple reviews.R10R11R13R16
Food Quality (Temperature/Cook) negative
A significant number of complaints focus on food being cold, burnt, soggy, or appearing reheated upon pickup or delivery, despite the app indicating it's ready.R3R19R20R28
In-Store Experience negative
Reviews frequently describe long wait times at stores, rude or unhelpful staff, stores closing earlier than posted, unstaffed counters, and confusion around pickup processes, even when using the app and portal.R3R22R23R24
App Functionality/Bugs mixed
While many find the app easy to use, others report issues like the main screen being blank, constant logging out, payment methods not saving, coupons/deals not working, and the app being non-functional in Canada. The developer notes mention 'squashed pesky bugs' but these issues persist.R30R49R71R78
Customization & Options negative
Users express frustration over the inability to customize orders (e.g., extra cheese, specific toppings, well-done, light sauce, thin crust on 'build your own'), or to add notes for allergies. Some menu items available in-store are not on the app.R2R5R7R18
Delivery Service negative
Delivery, often outsourced to DoorDash, is a common source of complaints, including late orders, cold food, cancelled orders, and poor driver service (e.g., leaving food on the ground).R33R36R58R60
Payment Options negative
Several users desire more flexible payment options, specifically the ability to 'pay at store' or use cash for delivery, and Interac in Canada.R1R112R279R387

Who it's for

This app is for users who prioritize quick, affordable pizza and appreciate the convenience of mobile ordering and pickup portals R14R37R79. It's suitable for those who order standard menu items without complex customizations R2R5. It is NOT for users who expect consistent order accuracy, hot food every time, or reliable in-store customer service R28. Users in Canada might find the app largely unusable R30.

Evidence note: The recent reviews skew significantly negative, with a 'recent-negative' signal of 0.518. This contrasts sharply with the lifetime rating of 4.76/5. The negative themes are well-supported by numerous detailed reviews, indicating a recent decline in service or app performance. Positive reviews are generally brief and focus on the app's ease of use or the pizza's taste, rather than specific features or problem resolution.

Frequently asked

Can I customize my pizza order in the Little Caesars app?
No, many users report that the app has limited customization options, making it difficult to add extra cheese, specific toppings, or request special cooking instructions like 'well done' or 'light sauce' R2R5R7R43.
Does the Little Caesars app offer a 'pay at store' option?
No, several recent reviews indicate that the 'pay at store' option is no longer available, requiring users to pay with a credit card through the app R1R279.
Are there issues with order pickup using the Pizza Portal?
Yes, some users experience problems with the Pizza Portal, including orders not being placed in the portal, the portal being broken, or receiving cold food despite the app indicating the order is ready R3R34R156R465.
Does the Little Caesars app work in Canada?
No, the app reportedly does not work well in Canada; it often redirects users to a slow website instead of providing full app functionality R30.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] 5/5 · US Amazing and on time: Love it, love it, love it, little Caesars comes through when ya need it🤘🏾🤘🏾🔥🔥🔥
  2. [R12] 5/5 · US Easy peasy: The app is always easy to use and to update.
  3. [R42] 5/5 · US 5 star for you: Sus pizzas son muy buenas y la app es muy fácil de utilizarla.
  4. [R77] 5/5 · US Easy: Quick and easy
  5. [R35] 5/5 · US Suggestions?: Love the app! But just feel that I people are frequent users of the app they should be able to earn points for future purchases like other food apps. But aside that it’s a well build app helps get food after than having to wait in a line.
  6. [R37] 5/5 · US +100 rep: What’s not to like about quickly ordering pizza and picking it up without waiting in line
  7. [R96] 5/5 · US Pizza pickup order and picked up pizza in 15 minutes: Pizza pickup order and picked up pizza in 15 minutes
  8. [R101] 5/5 · US Little Cesar’s never misses: Simple to use app.The stores near me are fast and efficient. Great ui and hud for the app. Don’t change anything. Drink selection is on point.
  9. [R5] 4/5 · US Great App, but would love customizations: The app is easy to use. I love the pizza tracker and portal. Would love to be able to customize items, like extra sauce or toppings to the cheese bread. Also ask for crazy crust style on pizzas. Please bring back the steak and cheese.
  10. [R73] 5/5 · US Go earlier: Go earlier so it’s hot because the app says 10 min after it’s done
  11. [R50] 5/5 · US Nice and fresh: The food is always fresh and good but if you door dash it sucks because the drivers do not check all the portals
  12. [R60] 5/5 · US Great pizza: Great pizza , service and the app is so simple to use. Always hot and ready on time. The only draw back is the door dash delivery system. From now on I’ll pick up my own pizza .
  13. [R80] 5/5 · US Delicious: Pizza was a classic pepperoni. Crust was baked perfectly as was the crazy bread. Team did a great job. And also a huge win it was being placed in the pickup warmer at the moment I walked in. Great job!!!
  14. [R87] 5/5 · US Best of the chains: Most consistent pizza chain. The flavors and quality are exactly hoe I remember them from my childhood.
  15. [R14] 5/5 · US Pizza: You bring lots of joy when I order you pizza because when I order is cheap enough to buy when I hang out with friends and still taste really good with a cheap price
  16. [R17] 5/5 · US Angie: Very fast great price
  17. [R52] 5/5 · US Yummy: Great Pizza for a great price 😃
  18. [R79] 5/5 · US Lil c: Oh little ceasar, I love your amazing, delicious, hot and ready pizza. The way the aroma hits my nostrils is so amazing, thank you for keeping this pizza affordable and delicious.
  19. [R10] 1/5 · US No drinks at all: Í supposed to get 2 drinks but nothing:/
  20. [R11] 1/5 · US Disappointed: Didn’t give me the correct order I ordered pepperoni crazy puffs and got cheese
  21. [R13] 3/5 · US I ordered Garlic sauce on the crust.: There was supposed to be Garlic sauce on the crust and it wasn’t on there. Everything else was on the pizza.
  22. [R16] 1/5 · US Where’s my sauce I paid for?????: Thanks for ripping me off on my 3 sauces I paid for!!!! (Willow Ave,Cookeville,TN)
  23. [R3] 1/5 · US Horrible!: I placed an order in the app for pick up inside the store. I received a notification my order was ready and in the portal but the store locked the doors at 9pm. After I explained my order was in the hotbox for pick up, two employees still pointed my towards the drive thru which had 4 cars waiting in line. Not only did I have to wait an additional 15mins for the food, it was cold by then
  24. [R19] 1/5 · US Very bad: This was by far the worst pizza I have gotten from this place. It was soggy and the dough was so thin that there were holes in the bottom even though I ordered the regular crust. Both pizzas and bread sticks were mushy. Don’t know What happened tonight but something needs to be looked at either the equipment or management needs to be inspected.
  25. [R20] 2/5 · US Burnt pizza: The pepperoni pizzas were one was a little burnt and the other one was a lot burnt
  26. [R28] 1/5 · US If cold burnt pizza and long wait times are what you want this is for you: If cold burnt pizza and long wait times are what you want then this is for you. Worse than just using DoorDash
  27. [R22] 1/5 · US Very bad customer service: The restaurant closing time is 11 and they shut the door at 9:30 then nobody responds on the drive-through. I’ve been paid for 15 minutes on a display for ordering my stuff. Then they said that system is still not work put your sign there.
  28. [R23] 1/5 · US Worst location: Ordered 2 cheese pizzas online arrived 30 mins and waited in drive thru before for some reason they didn’t have carry out available, then got to the window and they said I have to wait for them to cook it. Keep making me get back in Drive thru to wait longer
  29. [R24] 1/5 · US No one at store: I placed an order at the palatine store and no one is at the restaurant working. I had to leave for work and was unable to pick up the pizza
  30. [R2] 3/5 · US Easy to use app need more options: I love the app it works great except you can’t make changes to your order like extra cheese or add a topping to your favorite pizza. That option will improve the app to a Five star experience .⭐️⭐️⭐️⭐️⭐️
  31. [R7] 1/5 · US 20 Minutes on Hold, No Answer: I am very disappointed with my experience at Little Caesars. I placed my order online because the app only allowed me to order a thin crust pepperoni pizza, but it did not have an option to request that it be made well done or make another adjustment I wanted. Right after placing my order, I called the store to make those changes. I stayed on the phone for over 20 m
  32. [R18] 4/5 · US Red Peppers: They should have red peppers. Every pizza company should have red peppers.
  33. [R34] 5/5 · US Pizza portal: The portal is broken leaving the staff frustrated from double the work- help them
  34. [R156] 3/5 · US Hmm: No one at counter for 20 minutes. No pizzas in the portal.
  35. [R465] 3/5 · CA Portal: My order was not in the portal the service rep told me it’s happened several times that day.
  36. [R33] 1/5 · US Horrible delivery service: It’s super bad that we have to be subject to DoorDash a company that actually treats customers horrible and ruins everyone’s food. This is the third time my pizza was late or it was delivered in disarray.
  37. [R36] 1/5 · US 2 Hour wait for delivery: Waited two hours for delivery just for them to cancel the order and once the delivery guy got to the store it was closed! 🤦🏾‍♀️ he sent me a picture of the store completely shutdown.
  38. [R58] 1/5 · US Garbage delivery: They outsource their delivery to DoorDash and then because of that I get a pizza that’s 40 minutes late and cold and gross
  39. [R49] 1/5 · US Toss up: Who knows if it’s gonna work right or not, you sure don’t get rewards like all the other apps give them.
  40. [R71] 4/5 · US Challenges and deals: It has challenges listed on the app, but never are able to do the challenges and as far as the deals go, there’s never many deals whatsoever
  41. [R78] 4/5 · US One small change please!: Great app! The only reason I’m not giving it 5 stars is because when you go to pay, it always defaults to Apple Pay. I don’t even have Apple Pay, so I have to manually change the selection to my stored credit card. Please add an option where you can select your default payment for all orders. Thanks!
  42. [R100] 3/5 · US Mostly good app: Issues I had: “Mobile Only Deal” has never actually had a deal and the Rewards don’t seem to add anything.
  43. [R9] 1/5 · US I couldn’t cancel a order through the app: I have to cancel the order 1 minute before I call the restaurant and they said nothing they can do that O have to do it in the app. I couldn’t.
  44. [R61] 1/5 · US 0 stars: Tried calling them for like 20 minutes to correct my order because it didn’t give me the option on the app but they don’t even answer there phone if I could give a 0 star I probably would
  45. [R83] 1/5 · US Disappointed with service: I called to ask a question about order and no one ever answered the phone I had to come pick up order for them. To to assist
  46. [R1] 1/5 · US Pay at store: Does not give me a pay in store options
  47. [R112] 3/5 · US No cash accepted for delivery: I understand that you all are new to the delivery process. But there should always be a cash option. That’s how most pizza delivery goes. You all must add a cash option on your delivery. You all are actually cutting yall own self off at the knees. Yes yall are the best tasting inexpensive pizza. But most college students still prefer a cash option available. I could
  48. [R279] 3/5 · CA Pay in store?: What happened to the option of choosing to pay at store? Now only option is to put your credit card info when placing an order. Please fix this
  49. [R387] 3/5 · CA No Interac: Really frustrated that I can’t pay with my Interac card
  50. [R30] 3/5 · US Does not work in Canada: Great and fun app to use while in the US, but only links you out to a slow website when you change countries to Canada. No point in using the app, even though there are Little Caesars locations in Canada.
  51. [R43] 1/5 · US Doesnt let you customize order the way you want it.: I order italian cheese bread with pepperoni and theres no option for that. I called in and they outsource your order to a call center and they get my order wrong everytime. Would be easier to call the store directly instead of being outsourced to india. 1 star for getting my order wrong multiple times

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store