Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Swiggy vs Dig Inn

Swiggy 4.6★ · Free to download 55
Winner Dig Inn
Dig Inn 4.8★ · Free to download 70

Dig Inn is generally preferred for its food quality and in-store experience, despite recent app issues, while Swiggy offers a broader delivery service but struggles with consistent delivery times and customer support.

Full reviews: Swiggy · Dig Inn

Dig Inn is highly praised for its healthy, delicious, and consistent food, though its app has faced significant recent issues with rewards and login. Swiggy offers a wide range of food delivery options but frequently receives complaints about slow delivery, high prices, and poor customer service.

Head to head

Food Quality & Variety edge: Dig InnR2R3R12R17
Swiggy Swiggy users have mixed experiences with food quality, with some finding it good in taste R2R20 and fresh , while others complain about low quality R3R12 and even inedible food from questionable providers R12. The app offers a wide variety of restaurants, though some users wish for more options R17.
Dig Inn Dig Inn is consistently praised for its delicious, healthy, and fresh food . Users appreciate the options for specific diets, like vegan and diabetic-friendly , and the ability to stick to macros .
Delivery Speed & Reliability tieR4R9R10R11
Swiggy Swiggy's delivery speed is a major point of contention. While some users report fast and on-time delivery R11R20, a significant number complain about extremely long waits R4R10, misleading delivery times R9, and orders being canceled or delivered to the wrong person R4R10.
Dig Inn Dig Inn users generally report fast delivery . However, the app itself has issues during high traffic times, causing freezes or crashes that prevent ordering or redemption .
App Functionality & User Experience edge: SwiggyR5R6R8R15
Swiggy Swiggy's app is described as having too many ads R8, excessive animations and notifications R15, and dark UX patterns that rush checkout . Some users appreciate features like Instamart R5 and Dukaan R6, and international login . However, there are requests for features like allergen information and better filters .
Dig Inn Dig Inn's app has faced numerous recent issues. Users report problems with login , promos and rewards not applying or being redeemable R61R62R69R70, payment issues , and general buggy behavior . Some find the app confusing and dislike the new point system .
Customer Service & Support tieR4R6R13R19
Swiggy Swiggy receives overwhelming criticism for its poor customer service. Users report unhelpful support, long response times, inability to resolve issues like wrong or incomplete orders, delayed refunds, and a general lack of responsibility R4R6R13R19.
Dig Inn Dig Inn reviews do not extensively cover customer service for app-related issues, but the in-store staff are highly praised for being friendly and top-notch . There's a lack of clear app support links .
Price & Value edge: Dig InnR1R18R20R24
Swiggy Swiggy is frequently criticized for exorbitant prices, high delivery charges, and additional taxes R1R24R56. Some users find it affordable R20, but others feel it's a poor value given the service issues R1R24R56. The 'Dineout credits' feature is also called a scam as only 10% can be redeemed R18.
Dig Inn Dig Inn is considered good value, with users calling it 'cheap' and 'healthier and cheaper than fast food' . However, delivery fees are a point of dissatisfaction . There are also complaints about promotional discounts not applying R61R70.
Pick Swiggy if

You need a broad food delivery service with many restaurant options, are ordering from outside India for family there, and are willing to tolerate potential issues with delivery times and customer support .

Pick Dig Inn if

You prioritize consistently healthy, delicious food and a good in-store experience, and are willing to overlook recent app functionality issues, especially with rewards and login .

Evidence note: Dig Inn's lifetime rating is significantly higher, but many recent reviews highlight severe app functionality issues, especially regarding rewards and login, which could impact its current user experience. Swiggy's reviews show a consistent pattern of complaints about delivery and customer service over time.

Frequently asked

Is Swiggy reliable for delivery?
Swiggy's delivery reliability is inconsistent; while some users report on-time and fast service R11, many others experience significant delays, misleading delivery times, and even unfulfilled or wrongly delivered orders R4R9R10.
Does Dig Inn have a good rewards program?
Dig Inn's rewards program is a frequent source of frustration for users, with many reporting that activated promos and earned rewards often do not apply or cannot be redeemed in the app R61R62R69R70.
Are the prices on Swiggy high?
Yes, many Swiggy users find the prices to be exorbitant, noting that items like biryani can cost 400-650+ tax and shipment charges, making online delivery prices seem like a 'joke' R1R24R56.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Swiggy 5/5 · US Good in taste: Ossam
  2. [R3] Swiggy 3/5 · US Countity low hey: Low quality
  3. [R12] Swiggy 3/5 · US Fast delivery of bad food: Food Quality: While Swiggy has While Swiggy has solved the food delivery problem, it has opened a channel for not just questionable but downright foul food providers. Unless you actually know the restaurant, there’s a good chance that you will end up with inedible garbage. I’ve only had a 50% success with getting food that tastes decent (I have no idea of the hygiene it
  4. [R17] Swiggy 4/5 · US The Swiggy App: It is very good,but not five stars😔🙁🙁🙁it differs because there is not a lot of servings from different eating places.Otherwise,it is a great app to eat,(by a kid 8 years old 13:37 May 29 2026. Sincerely, Amaira Paritosh Agrawal.
  5. [R4] Swiggy 1/5 · US Worst service: ⭐☆☆☆☆ Very disappointed with Swiggy’s service. I waited for more than 2 hours for my order, only to be told at the end that they couldn’t complete the delivery. This is completely unacceptable. The worst part is that they hold customers’ money and don’t process refunds promptly. Their customer service is extremely poor, they only apologize but never provide a real solution or take
  6. [R9] Swiggy 3/5 · US Misleading delivery time: It showed 6 mins and now it’s much more and already 30 mns over
  7. [R10] Swiggy 1/5 · US Average: My ordered food has been delivered to some other person And taking too much time for delivery taking more than 2 hours to deliver the ordered food
  8. [R11] Swiggy 5/5 · US Great!: Awesome experience and on time
  9. [R5] Swiggy 5/5 · US Good: I got 200 cash in my account thanks to swiggy (instamart) ☺️😁
  10. [R6] Swiggy 3/5 · US Need improvementbut love the Dukaan feature: I’m very delighted with the super efficient delivery service by Swiggy but I strongly think there is a need for Swiggy to improve its customer support response time.Really love the new Dukaan feature making it effortless and easy
  11. [R8] Swiggy 4/5 · US LK: Too may ads it’s very frustrating to use the app. Keep it simple and focus it to core.
  12. [R15] Swiggy 3/5 · US Wayyy too many notifications!: The app works great, but you need to keep notifications on to be updated on your order, which unfortunately results in being constantly bombarded with unnecessary marketing notifications. It would be great if there was an option for “only necessary” notifications.
  13. [R13] Swiggy 1/5 · US Unscrupulous company: [update] Swiggy support reached out with refund of Rs 100 for a Rs. 412 item. Requested account deletion. If I don’t get my money back, at least I refuse to make their own money. Using Zomato now. Much better customer experience. Placed an order and the driver got into an accident. Food got delayed but delivered. 5 stars for effort to the driver. However some food got spoiled
  14. [R19] Swiggy 1/5 · US Lack of responsibility!: Be careful, they collect payment but dont take any responsibility of restaurants not fulfilling your order completely. Even when you contact customer service, they just wash their hands off and suggest customers to leave bad feedback for the reataurant as a resolution!
  15. [R1] Swiggy 1/5 · US Exorbitant prices: Checked some of the items .. on an average the price of biryani is 400 and the biggest surprise is 650+ tax+ shipment charges in one of the restaurant .. Totally this online food delivery prices are biggest joke.
  16. [R18] Swiggy 3/5 · US Dineout crefits are scam: Uou can redeem only 10%
  17. [R20] Swiggy 5/5 · US Swiggy means believe: Osm food fast delivery affordable rate all over fabulous
  18. [R24] Swiggy 1/5 · US The worst place to order: They charge you an Tonne to order and then never honor their agreement for delivery. Their service is extremely poor.
  19. [R61] Dig Inn 1/5 · US Promos never apply. Worthless: Such a decent app if the promos that I’ve activated actually work and applied. I rather just go in store to order at this point.
  20. [R62] Dig Inn 4/5 · US Update the app for using rewards on sides: Love Dig, great food. Ever since sides were given the requirement of giving a size (either à la cart of family style) the rewards use for veggie side, protein side etc do not work. It continually gives a message saying to put the rewarded item in the cart (because I don’t think it recognizes the side now that it’s a small side, rather than just a side). T
  21. [R69] Dig Inn 3/5 · US Can’t claim rewards: The app tells me I have rewards but when I try to claim them it says they’re not available
  22. [R70] Dig Inn 1/5 · US Discount SCAM: Said $5 discount for first in app order. No such discount was applied.
  23. [R56] Swiggy 1/5 · US Delivery charges: Prices are tooo high when compared to other apps and wait time is also high

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store