Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Dig Inn

30
User verdict / 100 High confidence In trouble

The Dig Inn app is currently experiencing significant issues with its rewards program, login functionality, and overall usability following recent updates, despite the food itself receiving consistent praise R7.

4.8★ lifetime (12,579) Free to download since 2014 by Pump Holdings, LLC updated 0.4 mo ago recent negative 62% 120 reviews across 1 regions
App Functionality Food Quality Rewards & Promos User Experience (UX) Payment Options Notifications
5★64
4★15
3★16
2★22
1★133
recent reviews across 1 regions, vs the 4.8★ lifetime average

The Dig Inn app, despite its high lifetime rating, is facing a wave of negative recent reviews primarily due to broken features after recent updates. Users are reporting widespread problems with rewards redemption, login processes, and general app stability, contrasting with strong positive feedback for the food quality and in-store experience.

What users like

  • Food quality is consistently praised as healthy, delicious, and freshR2R5R15R17
  • Fast delivery and good customer service are frequently highlightedR2R5R31R128
  • Offers healthy options suitable for various dietsR22R32R35R85

What users complain about

  • Rewards and promotions are frequently not applying or are difficult to redeemR1R3R9R47
  • Login issues are common, including magic links not working and constant sign-outsR7R11R18R20
  • App is buggy, slow, and prone to crashing, especially during high trafficR10R13R27R30
  • New updates have made the app less user-friendly and more complicated to orderR7R40R46R56
  • Inability to add or change payment methods, or issues with payment processingR10R23R36R49
  • Lack of Apple Pay integration is a recurring complaintR36R57R60R83
  • Notifications are excessive and lack an opt-out option for marketingR4R29R63
  • Some users lost points or order history after updatesR50R58R70R71
  • Delivery address issues, with the app defaulting to the store locationR62R75
  • New rewards system is perceived as devalued or less flexibleR19R74R76

Latest update · v7.0.14

What the developer says changed (the verdict above weighs this against what reviewers report):

• Bug fixes & other improvements

Recurring themes

App Functionality negative
Many users report the app is broken, buggy, slow, and prone to freezing or crashing. Specific issues include login failures, payment processing errors, and general unresponsiveness, especially after recent updates. The developer's notes mention 'bug fixes & other improvements' but recent reviews contradict this, indicating new bugs and broken features.R10R13R16R23
Rewards & Promos negative
A significant number of reviews highlight problems with rewards and promotions not applying, being difficult to redeem, or disappearing. Some users feel the new rewards system is a 'scam' or has been devalued.R1R3R9R28
User Experience (UX) negative
Users find the app clunky, unintuitive, and overcomplicated, requiring too many taps to order. Issues include poor layout, design, and a lack of standard iOS features like autofill. Some find the new sign-on process cumbersome.R7R40R46R48
Payment Options negative
Many users report issues with adding or changing payment methods, failed payments, and the absence of Apple Pay. There are also complaints about being forced to link a credit card to earn rewards.R10R23R36R49
Notifications negative
The app is criticized for sending excessive marketing notifications without an apparent option to disable them within the app.R4R29R63
Food Quality positive
Despite app issues, the food itself receives overwhelming praise for being healthy, fresh, delicious, and offering good variety. Many reviewers express strong loyalty to Dig Inn's food.R2R5R6R14

Who it's for

This app is for users who prioritize healthy, fresh, and delicious food and are willing to tolerate significant app bugs and usability issues to order from Dig Inn R2R5. It is not for users who expect a seamless, reliable ordering experience, depend on rewards programs, or prefer to use Apple Pay R3R10R57.

Evidence note: The recent reviews are heavily skewed negative (0.62 recent-negative), which contrasts sharply with the lifetime rating of 4.8. This indicates a significant decline in user satisfaction following recent updates. While there are a few positive reviews for the app itself , the vast majority of recent positive feedback is directed at the food and in-store staff, not the app's functionality.

Frequently asked

Are there issues with the Dig Inn app's rewards program?
Yes, many users report significant issues with the rewards program, including activated promos not applying, inability to redeem rewards, and points expiring without use R1R3R47. Some users also lost their status or points after recent updates R58R71R76.
Can I use Apple Pay with the Dig Inn app?
No, many users report that Apple Pay integration is missing from the Dig Inn app, and they desire this feature R36R57R60R83.
Is the Dig Inn app easy to use for ordering?
Many recent reviews indicate the app is not easy to use, with complaints about it being clunky, slow, having a poor layout, and requiring too many taps to complete an order R7R40R46R53.
Are there problems logging into the Dig Inn app?
Yes, numerous users report difficulty logging into the app, with issues such as magic links not working, being constantly signed out, or being stuck in a login loop R7R11R18R20.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 5/5 · US Best lunch option: Fast delivery, quality of food is great and healthy + cheap! Nothing better than that.
  2. [R5] 5/5 · US The absolute best: Not only can I stick to my macros plan using the online ordering, but the staff is top notch!! I came in on the Mondayist of Mondays, and the staff there joked with me, and lifted my spirits while making my delicious bowl EXACTLY as I ordered. Love this spot!!!
  3. [R15] 5/5 · US Delicious: Very consistent and a decent amount of options to choose. This is my go to spot for lunch
  4. [R17] 5/5 · US Vegan Classic: I love this place, just like a home cooked meal
  5. [R31] 5/5 · US Always Delicious: Love the environment and the customer service. Abigail was super friendly.
  6. [R128] 5/5 · US Great service: Love how quick delivery time is! Always earlier than expected arrival time
  7. [R22] 4/5 · US Great food but need to be more careful: DIG INN is a great restaurant and it really fits my diet being that I am a type 2 diabetic, there food is always fresh and seasoned to perfection and there sauces are awesome!! But however there have been quite a few times I have ordered from the app and have not received some of the items I had to pay extra for and sometimes the crispy baked chicken (which
  8. [R32] 5/5 · US Healthy: Love their food, it’s super healthy and delicious!
  9. [R35] 5/5 · US Bob C: Dig serves the best fresh tasty healthy alternative food. I rated five stars and I highly recommend you try!
  10. [R85] 4/5 · US Good, healthy food, but with some downsides: Dig Inn provides healthy food and a variety of options for vegetables, which I truly appreciate. But they make it difficult to hit their required $15 minimum order for delivery. Typically my order will be just below $15 and I have to add a side that I don't really want that costs five extra dollars. Also some side orders are not available, for example,
  11. [R1] 4/5 · US Update the app for using rewards on sides: Love Dig, great food. Ever since sides were given the requirement of giving a size (either à la cart of family style) the rewards use for veggie side, protein side etc do not work. It continually gives a message saying to put the rewarded item in the cart (because I don’t think it recognizes the side now that it’s a small side, rather than just a side). T
  12. [R3] 1/5 · US Promos never apply. Worthless: Such a decent app if the promos that I’ve activated actually work and applied. I rather just go in store to order at this point.
  13. [R9] 1/5 · US Discount SCAM: Said $5 discount for first in app order. No such discount was applied.
  14. [R47] 3/5 · US Can’t claim rewards: The app tells me I have rewards but when I try to claim them it says they’re not available
  15. [R7] 1/5 · US Great food, garbage app: Great food. Used to be a great app. Changes over the years made what used to be 4-5 taps to order a meal now 10+ taps. And they recently implemented a new sign on page that doesn’t work, I’m no longer able to sign in and accumulate points with each order. I just want to order a salad why overcomplicate things
  16. [R11] 1/5 · US Keeps signing me out: So annoying
  17. [R18] 1/5 · US This app is garbage: Magic link didn’t work Wouldn’t let me login Continuous glitch at checkout cart
  18. [R20] 1/5 · US Can’t login.: No option to use password and the log in link doesn’t work. How can this happen in 2025?
  19. [R10] 1/5 · US New app sucks, payment never successful: Developers please quit your job as ai can do better
  20. [R13] 1/5 · US Completely broken with latest update: The “Complete your profile” pop up will not go away even after agreeing to the terms and pressing the button. Force quitting the app and launching it again doesn’t help either, it’s impossible to progress past the complete your profile screen.
  21. [R27] 1/5 · US This app is losing DIG revenue: I cannot order using this app because most of the time I see a “No internet connection” error when I am clearly connected.
  22. [R30] 1/5 · US App doesn’t work during high traffic: Everytime I am offered a reward only within a certain time frame (6-7 PM for example) I am unable to order, redeem, or use the app in anyway as it just freezes or crashes. This is extremely frustrating.
  23. [R40] 2/5 · US Clunky slow app: Terrible UI/UX
  24. [R46] 1/5 · US Terrible re-design: The re-design is so buggy, especially when going through payment. Ordering something requires so many additional clicks and landing pages compared to the previous versions that I dread opening the app. Wish I could give it a 0.
  25. [R56] 1/5 · US Horrible UX: You can tell somebody with no experience designing mobile apps built this design. It's God awful.... This shouldn't be this hard to get right.
  26. [R23] 1/5 · US App hardly ever works: Happened multiple times already… it’s practically impossible to add or change your payment method. When it’s time to pay, the button is block by the keyboard which never goes away.
  27. [R36] 3/5 · US Apple Pay option disappeared: And it won’t remember a manually entered card for ordering?!
  28. [R49] 1/5 · US Horrible app: It makes you link a card to get rewards and then refuses to allow you to use the linked card. Why do they even make you use a linked card in order to get rewards? Wont be back
  29. [R57] 1/5 · US Missing Apple Pay: Need to add support for Apple Pay
  30. [R60] 4/5 · US Good: Would be nice to have Apple Pay integration
  31. [R83] 4/5 · US Need Apply Pay: Fine app but wish it had Apple Pay support
  32. [R4] 2/5 · US Abuse of notifications: Solid app but the notifications are bad.
  33. [R29] 2/5 · US Push ads, no option to disable: This app recently began pushing ads to my phone. There does not appear to be any setting to disable push notifications for marketing content, which IIRC is a requirement of the App Store’s TOS. I will be disabling all push notifications for this app.
  34. [R63] 1/5 · US Spam notifications: They send spam marketing notifications with no ability to opt out of marketing offers inside the app.
  35. [R50] 1/5 · US Terrible app: You guys removed the ability to upload screenshots of receipts that got texted to me. I have to take a picture of a physical receipt using the app. Allowing access to the camera. I don’t understand the thought behind that. I’ve lost hundreds of points because of this update. I’m not longer a customer. Done with this nonsense. I use Apple Pay to pay for the food so I can’t and will no
  36. [R58] 1/5 · US Lost all my points with an update: Lost my history and points with one update. Had to create a new account. I have reported to them and no answer. Very disappointed!
  37. [R70] 1/5 · US NEW APP IS TERRIBLE: I love Dig and eat there, pick up, or order delivery nearly every week. I’ve had at least two Dig meals most weeks for over 5 years. The old app wasn’t perfect, but this nee app is absolutely terrible. It does not function appropriately, like the company that was paid to code it cut corners everywhere. I’ve made over 100 dig orders through my app, where is my order history?
  38. [R71] 1/5 · US Buggy app: Rewards and status gone. I cant upload receipt.
  39. [R62] 1/5 · US App is so poor: System keeps on taking the store address as delivery address no matter how many times you make an update. Orders date is incorrect.
  40. [R75] 2/5 · US Won’t deliver to address since update: I use your app all the time, since the most recent update, at checkout the app says “do you mean to deliver to this address?” and it lists the address of the Dig Inn I’m ordering from. I can’t get it to deliver to my actual address at all
  41. [R19] 1/5 · US Rewards system sucks: Rewards only get you specific items which you might be allergic to so you can’t even use your points. Terrible system.
  42. [R74] 2/5 · US Why is the app being updated with major changes: Now it seems I lost my status and never got an email why or an emailed answer from me regarding the new changes. Every time they change the app it takes two months and then they change it again .
  43. [R76] 1/5 · US New update significantly devalued rewards.: New rewards are…. Terrible. The $5 off after $50 spend was the best. Additionally - I lost my status. Just really disappointed.
  44. [R16] 1/5 · US Latest app update broke the app: The complete your profile modal blocks you from using the app and will not dismiss even if you supply birthday, check all boxes and click “complete”. Please fix!
  45. [R28] 1/5 · US The food is great, app not so much: I’ve accused numerous rewards but it would never allow me to use them
  46. [R48] 1/5 · US App change: Dig recently changed their app. Unfortunately no improvements. Only disappointments. It’s no longer easy to view calories or food descriptions. Now I hardly ever order from there.
  47. [R6] 5/5 · US Excellent: Very good i highly recommend
  48. [R14] 5/5 · US My fav: The best in NY
  49. [R53] 2/5 · US Clunky app: It feels like a chore to use. Does not use standard iOS practices - no autofill support for email address or credit card. Multiple attempts clicking the email authentication link for it to work.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store