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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Swiggy

40
User verdict / 100 High confidence Divided

Swiggy offers convenient food delivery with some users praising its speed and international ordering capabilities, but a significant number of recent reviews highlight severe issues with delivery times, customer service, hidden fees, and app usability.

4.6★ lifetime (34,644) Free to download since 2015 by BUNDL TECHNOLOGIES PRIVATE LIMITED updated 0.1 mo ago recent negative 67% 120 reviews across 3 regions
Delivery Issues Customer Service Pricing & Fees App Interface & UX Notifications & Spam International User Experience
5★181
4★17
3★27
2★34
1★414
recent reviews across 3 regions, vs the 4.6★ lifetime average

Swiggy, a food delivery app, receives mixed recent reviews, with many users appreciating its delivery speed and international ordering features. However, a substantial portion of feedback points to problems with delayed or incomplete orders, unresponsive customer support, high and opaque pricing, and a cluttered app interface.

What users like

  • Efficient and fast delivery serviceR54R14R16R27
  • Allows international customers to order for recipients in IndiaR30R67R72R139
  • Good taste and food quality reported by some usersR2R27R39
  • Instamart and Dukaan features are appreciatedR6R54R118

What users complain about

  • Frequent and significant delivery delays, often exceeding initial estimatesR4R7R12R13
  • Poor and unhelpful customer service, often leading to unresolved issues and difficulty with refundsR4R8R11R15
  • High and sometimes misleading pricing, including exorbitant delivery and platform feesR3R13R35R36
  • Orders are frequently incomplete, incorrect, or canceled without proper resolution or full refundsR4R7R8R9
  • App interface is cluttered with ads, excessive animations, and confusing navigationR10R33R35R44
  • Excessive and unwanted marketing notificationsR71R96R218R241
  • Issues with foreign credit card payments and lack of cash on delivery optionR5R31R67R210
  • Concerns about food quality and hygiene from some restaurantsR1R88

Latest update · v8.1.1

What the developer says changed (the verdict above weighs this against what reviewers report):

We've squashed some bugs and fine-tuned the app to make your experience smoother and faster. Update now and enjoy!

Recurring themes

Delivery Issues negative
Many users report significant delays in delivery, orders not arriving, or being delivered to the wrong person. The promised delivery times are often inaccurate, leading to frustration and wasted time. Some also mention delivery partners not communicating or not having proper delivery bags.R4R7R12R18
Customer Service negative
A recurring complaint is the poor and unhelpful customer support. Users report difficulty getting real solutions, prompt refunds for canceled or incomplete orders, or even reaching a human representative. The support often apologizes without resolving the issue.R4R8R11R15
Pricing & Fees negative
Many users express dissatisfaction with high prices, including exorbitant delivery charges, platform fees (e.g., Rs. 15), and packing charges (e.g., Rs. 20+). Some feel these fees are excessive and contribute to a 'daylight robbery' perception.R3R13R35R36
App Interface & UX negative
The app is criticized for being cluttered, having too many ads and animations, and a confusing user interface. Users desire a simpler, more focused experience and better menu organization. Some also report issues with images not loading.R10R33R35R44
Notifications & Spam negative
Users are annoyed by the constant bombardment of marketing and promotional notifications. While order updates are desired, the inability to separate essential notifications from marketing spam is a significant complaint.R71R96R218R241
International User Experience mixed
While many international users appreciate the ability to order food for family in India, some face challenges with payment methods (e.g., US credit cards) and customer support for international issues.R30R31R37R59

Who it's for

Swiggy is for users who prioritize fast delivery and convenience, especially those ordering from outside India for family within the country R30R72. It might also appeal to those who use the Instamart or Dukaan features R6R54. However, it is not for users who are sensitive to high delivery fees, require reliable customer support for order issues, or prefer a minimalist app experience without excessive ads and notifications R3R4R10R28.

Evidence note: The recent reviews skew heavily negative, with a strong consensus on delivery issues, poor customer service, and high fees. While there are positive reviews praising speed and international features, they are fewer in number within this recent sample. The developer's notes mention bug fixes and fine-tuning, but recent reviews indicate ongoing issues with app functionality and delivery problems, suggesting these fixes may not have fully addressed user concerns.

Frequently asked

Does Swiggy have high delivery fees?
Yes, many users report that Swiggy charges high delivery fees, platform fees (e.g., Rs. 15), and packing charges (e.g., Rs. 20+), which can significantly increase the total cost of an order R3R35R57R198.
Is Swiggy customer service helpful?
No, a significant number of recent reviews indicate that Swiggy's customer service is poor and unhelpful, often failing to resolve issues, process refunds promptly, or provide real solutions for problems like delayed or incomplete orders R4R8R17R28.
Are delivery times accurate on Swiggy?
No, many users report that delivery times on Swiggy are often inaccurate, with orders frequently delayed by 30-50 minutes or more, sometimes resulting in orders being canceled after long waits R4R7R18R45.
Can I order food on Swiggy from outside India?
Yes, Swiggy allows international customers to place orders for recipients in India, which is a feature appreciated by many users R30R67R72R139.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R54] 3/5 · US Need improvementbut love the Dukaan feature: I’m very delighted with the super efficient delivery service by Swiggy but I strongly think there is a need for Swiggy to improve its customer support response time.Really love the new Dukaan feature making it effortless and easy
  2. [R14] 5/5 · US Great!: Awesome experience and on time
  3. [R16] 5/5 · US Great service: Our experience with Swiggy what’s been great. Fast and efficient service. Easy to order.
  4. [R27] 5/5 · US Swiggy means believe: Osm food fast delivery affordable rate all over fabulous
  5. [R30] 5/5 · US International Delivery: Great job on incorporating orders from phone numbers outside India. I was able to order food for my family for Mother’s day.
  6. [R67] 4/5 · US Great for NRIs: I really like that I can use this directly with my US phone. Having said that it’s hard to call delivery partners. Using something via WhatsApp would be super helpful. Adding support for us based credit cards would be the cherry on the top. Totally makes it worth it for me.
  7. [R72] 5/5 · US Grateful for international login: Thank you so so so much! I can now order for my best friend and I am truly happy that I can send her something instantly.
  8. [R139] 5/5 · US Great initiative: Great initiative for allowing to place ordrs from US for close relatives in India. Also can swiggy join with Cuttack sweets shop in Cuttack city. Thanks swiggy for allowing us to send food to clise relatives
  9. [R2] 5/5 · US Good in taste: Ossam
  10. [R39] 5/5 · US Order from Pizza Hut: Good service and also checked with us when one item was not available the one we ordered they confirmed with us if the item was fine to send.
  11. [R6] 5/5 · US Good: I got 200 cash in my account thanks to swiggy (instamart) ☺️😁
  12. [R118] 5/5 · US Insta mart: Can’t believe that first order is on this much discount
  13. [R4] 1/5 · US Worst service: ⭐☆☆☆☆ Very disappointed with Swiggy’s service. I waited for more than 2 hours for my order, only to be told at the end that they couldn’t complete the delivery. This is completely unacceptable. The worst part is that they hold customers’ money and don’t process refunds promptly. Their customer service is extremely poor, they only apologize but never provide a real solution or take
  14. [R7] 1/5 · US Average: My ordered food has been delivered to some other person And taking too much time for delivery taking more than 2 hours to deliver the ordered food
  15. [R12] 1/5 · US Orders delayed: No delivery guy is coming on time
  16. [R13] 1/5 · US The worst place to order: They charge you an Tonne to order and then never honor their agreement for delivery. Their service is extremely poor.
  17. [R8] 1/5 · US Unscrupulous company: [update] Swiggy support reached out with refund of Rs 100 for a Rs. 412 item. Requested account deletion. If I don’t get my money back, at least I refuse to make their own money. Using Zomato now. Much better customer experience. Placed an order and the driver got into an accident. Food got delayed but delivered. 5 stars for effort to the driver. However some food got spoiled
  18. [R11] 1/5 · US Lack of responsibility!: Be careful, they collect payment but dont take any responsibility of restaurants not fulfilling your order completely. Even when you contact customer service, they just wash their hands off and suggest customers to leave bad feedback for the reataurant as a resolution!
  19. [R15] 1/5 · US Incomplete delivery: Customer care did not make provisions to complete the delivery of the missing items
  20. [R3] 1/5 · US Exorbitant prices: Checked some of the items .. on an average the price of biryani is 400 and the biggest surprise is 650+ tax+ shipment charges in one of the restaurant .. Totally this online food delivery prices are biggest joke.
  21. [R35] 1/5 · US Worse than being mugged: This app is designed to checkout fast, without even showing what I have ordered and providing no support. They charged me 1.5x delivery fee of what the product cost and gave no option to abandon. This is a product made with dark UX patterns designed to prey on people. Avoid at all costs.
  22. [R36] 1/5 · US Delivery charges: Prices are tooo high when compared to other apps and wait time is also high
  23. [R9] 1/5 · US Do not cancel my order: Do not cancel my order
  24. [R10] 4/5 · US LK: Too may ads it’s very frustrating to use the app. Keep it simple and focus it to core.
  25. [R33] 1/5 · US Overkill with Animations! STOP: The app feels increasingly distracting to use. There are too many animations happening at once, and instead of making the experience feel premium or engaging, it makes the UI feel noisy and unfocused. Things like the scratch card popping up from the bottom-right, random promotional animations appearing in the middle of the screen, and constant motion across the inte
  26. [R44] 1/5 · US Ads galore: Why are there so many ads please remove them I am paying for food
  27. [R71] 5/5 · US Good app: I like everything about the app and the service except the nagging. Always nagging to order something. I can’t turn it off. Super annoying
  28. [R96] 3/5 · US Wayyy too many notifications!: The app works great, but you need to keep notifications on to be updated on your order, which unfortunately results in being constantly bombarded with unnecessary marketing notifications. It would be great if there was an option for “only necessary” notifications.
  29. [R218] 3/5 · US Spam Machine: Swiggy does food delivery well, but they don’t provide a way to stop the incessant marketing and promotional notifications.
  30. [R241] 3/5 · US Don’t trust these guys: I paid 39rs for gold membership and used it once. They started spamming me with notifications offers etc. So I deleted the app to avoid the spam. Now I again installed the app to order something and they advertise the membership again even though I have already paid it. For free delivery etc. There is a fine line between notifications and trying to grab your attention const
  31. [R5] 1/5 · US Dont have cash option or pay on delivery: Tittle
  32. [R31] 1/5 · US International customers: Help and easy payment for International customers trying to send to India
  33. [R210] 3/5 · US Issues with foreign credit cards: Sometimes with my US credit card (Visa) my transaction would fail stating that it was blocked by the issuing bank. I contacted my bank and they don’t even see the transaction reaching them. They contacted Visa and they also don’t see the transaction reaching them. They advised that it might be the merchant who is blocking the transaction. After I wait for a while,
  34. [R1] 3/5 · US Countity low hey: Low quality
  35. [R88] 3/5 · US Fast delivery of bad food: Food Quality: While Swiggy has While Swiggy has solved the food delivery problem, it has opened a channel for not just questionable but downright foul food providers. Unless you actually know the restaurant, there’s a good chance that you will end up with inedible garbage. I’ve only had a 50% success with getting food that tastes decent (I have no idea of the hygiene it
  36. [R18] 1/5 · US Delivery timing are worst: They take multiple orders and never deliver on the time initially promised, always take 2x the time promised for reference
  37. [R37] 1/5 · US Payment related issue: I am placing from america there no customer rep to handle issues
  38. [R59] 1/5 · US Ridiculous app and support: This app is ridiculous. The app lets you create an account without having to have India’s phone number using WhatsApp. But when you place an order the delivery guy will try to call you and leaves for not answering his call. He does not even leave the food at hotel lobby since i put the address to my hotel. Now i don’t have the food, the order is cancelled. When reachin
  39. [R57] 2/5 · US Day robbery with every order.: Platform fees of rs.15 is too much. Packing charges of Rs.20 and above is day robbery. I understand including me everyone has to order through swiggy for some or the other reason. But we cannot allow daylight robbery like this
  40. [R198] 3/5 · US High delivery charges: High delivery charges
  41. [R17] 1/5 · US Worst App and pathetic Support service and policies: Worst service from the App .I was using Swiggy from 7 Years .But from now on i wont use this useless app.Worst customer service and worst policies . I would give Negative 5 star rating to this App and Service.
  42. [R28] 1/5 · US Worst Customer Service: Just pathetic won’t suggest anyone to use swiggy. WORST!
  43. [R45] 2/5 · US Unreliable: Time is deliver is highly inaccurate. Orders have been delayed by 20-40 min and sometimes even more and this is not one off occurance anymore.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store