Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Swiggy vs elmenus

Swiggy 4.6★ · Free to download 65
Winner Swiggy
elmenus 4.5★ · Free to download 60

Swiggy has a slight edge over elmenus due to its more efficient delivery and better customer service, despite both apps facing similar issues with order accuracy and support.

Full reviews: Swiggy · elmenus

Swiggy and elmenus are both food delivery apps with similar user experiences, often plagued by late deliveries and poor customer support. Swiggy, however, appears to have a more reliable delivery service and some users report positive experiences with refunds and international ordering, giving it a slight advantage.

Head to head

Delivery Speed & Reliability edge: SwiggyR4R9R10R11
Swiggy Swiggy users report both fast and efficient delivery, with some positive experiences even in bad weather R11. However, a significant number of users complain about extremely long wait times, delayed orders, and orders being delivered to the wrong person or not at all R4R9R10.
elmenus elmenus users frequently experience significant delays, with orders arriving 80 minutes or more after the estimated time . There are also reports of orders being canceled without explanation or drivers changing mid-delivery .
Customer Service & Support edge: SwiggyR4R6R13R19
Swiggy Swiggy's customer service receives widespread criticism for being poor, unresponsive, and unhelpful, often failing to provide real solutions or prompt refunds R4R6R13R19. Users report issues with incomplete deliveries and a lack of accountability R19.
elmenus elmenus users consistently report a complete lack of functional customer support, with chat features not working and no one available to contact for issues like late orders or incorrect deliveries R64. Some users even experienced threats from delivery drivers after complaining .
Pricing & Value tieR1R21R54R56
Swiggy Swiggy is criticized for exorbitant prices, high delivery charges, and additional taxes, making online food delivery expensive R1R54R56. Some users also feel that subscription benefits are oversaturated and not worth the price R21.
elmenus elmenus users complain about incorrect pricing, with amounts on the bill differing from the app and outdated menus showing wrong prices R66R72. There are also reports of overcharging and deceptive offers .
App Features & User Experience tieR5R6R7R8
Swiggy Swiggy offers features like Instamart and Dukaan, which users appreciate R5R6. It also supports international ordering for family . However, the app is criticized for too many ads, excessive notifications, distracting animations, and a cluttered UI R8. Some users also note a lack of cash on delivery options R7.
elmenus elmenus is praised for its user-friendly interface, comprehensive menus, and ability to find nearby dining places . However, users report bugs, app crashes, and a lack of Apple Pay . The app also has issues with outdated menus and incorrect information R72.
Food Quality & Order Accuracy tieR2R3R10R12
Swiggy Swiggy users have mixed experiences with food quality, with some receiving good-tasting food and others getting inedible or low-quality items R2R3R12. There are also reports of wrong orders or incomplete deliveries R10R19.
elmenus elmenus users report issues with restaurants not fulfilling orders completely or offering items that are out of stock R19. Some positive experiences mention well-packed, hot, and good-tasting food .
Pick Swiggy if

You prioritize generally faster delivery and the ability to order for family internationally, and are willing to navigate some app clutter and potentially inconsistent customer support R11.

Pick elmenus if

You value a user-friendly interface for browsing menus and discovering restaurants, and are comfortable with potential delays and a lack of direct customer support .

Evidence note: Both apps are free to download, so the negative reviews are not skewed by free-tier friction. The evidence for both apps is fairly balanced, with similar complaints regarding delivery and customer service, but elmenus has a higher volume of severe customer service complaints.

Frequently asked

Do Swiggy and elmenus offer reliable customer support?
Neither Swiggy nor elmenus consistently offer reliable customer support; Swiggy's support is often described as poor and unhelpful R4R28R46, while elmenus users frequently report that their customer service chat is not working and there's no way to contact anyone for help R64.
Are delivery times accurate for Swiggy and elmenus?
Delivery times are often inaccurate for both Swiggy and elmenus; Swiggy users report orders taking more than two hours or being significantly delayed beyond the estimated time R4R9R10R30, and elmenus users frequently experience orders arriving 80 minutes or more after the promised time .
Are there issues with pricing and menu accuracy on these apps?
Yes, both apps have issues with pricing and menu accuracy; Swiggy is criticized for exorbitant prices, high delivery charges, and additional taxes R1R56, while elmenus users report incorrect pricing, outdated menus, and discrepancies between the app and the actual bill R66R72.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] Swiggy 1/5 · US Worst service: ⭐☆☆☆☆ Very disappointed with Swiggy’s service. I waited for more than 2 hours for my order, only to be told at the end that they couldn’t complete the delivery. This is completely unacceptable. The worst part is that they hold customers’ money and don’t process refunds promptly. Their customer service is extremely poor, they only apologize but never provide a real solution or take
  2. [R9] Swiggy 3/5 · US Misleading delivery time: It showed 6 mins and now it’s much more and already 30 mns over
  3. [R10] Swiggy 1/5 · US Average: My ordered food has been delivered to some other person And taking too much time for delivery taking more than 2 hours to deliver the ordered food
  4. [R11] Swiggy 5/5 · US Great!: Awesome experience and on time
  5. [R6] Swiggy 3/5 · US Need improvementbut love the Dukaan feature: I’m very delighted with the super efficient delivery service by Swiggy but I strongly think there is a need for Swiggy to improve its customer support response time.Really love the new Dukaan feature making it effortless and easy
  6. [R13] Swiggy 1/5 · US Unscrupulous company: [update] Swiggy support reached out with refund of Rs 100 for a Rs. 412 item. Requested account deletion. If I don’t get my money back, at least I refuse to make their own money. Using Zomato now. Much better customer experience. Placed an order and the driver got into an accident. Food got delayed but delivered. 5 stars for effort to the driver. However some food got spoiled
  7. [R19] Swiggy 1/5 · US Lack of responsibility!: Be careful, they collect payment but dont take any responsibility of restaurants not fulfilling your order completely. Even when you contact customer service, they just wash their hands off and suggest customers to leave bad feedback for the reataurant as a resolution!
  8. [R1] Swiggy 1/5 · US Exorbitant prices: Checked some of the items .. on an average the price of biryani is 400 and the biggest surprise is 650+ tax+ shipment charges in one of the restaurant .. Totally this online food delivery prices are biggest joke.
  9. [R21] Swiggy 3/5 · US Swiggy One Black Customer: I have been paying for the subscription which I now find to be oversaturated. To see that the express delivery takes 50+ minutes from place that is 10 minutes of a drive away is not satisfactory given that the black subscription is quite pricey.
  10. [R54] Swiggy 1/5 · US Worse than being mugged: This app is designed to checkout fast, without even showing what I have ordered and providing no support. They charged me 1.5x delivery fee of what the product cost and gave no option to abandon. This is a product made with dark UX patterns designed to prey on people. Avoid at all costs.
  11. [R56] Swiggy 1/5 · US Delivery charges: Prices are tooo high when compared to other apps and wait time is also high
  12. [R5] Swiggy 5/5 · US Good: I got 200 cash in my account thanks to swiggy (instamart) ☺️😁
  13. [R7] Swiggy 1/5 · US Dont have cash option or pay on delivery: Tittle
  14. [R8] Swiggy 4/5 · US LK: Too may ads it’s very frustrating to use the app. Keep it simple and focus it to core.
  15. [R2] Swiggy 5/5 · US Good in taste: Ossam
  16. [R3] Swiggy 3/5 · US Countity low hey: Low quality
  17. [R12] Swiggy 3/5 · US Fast delivery of bad food: Food Quality: While Swiggy has While Swiggy has solved the food delivery problem, it has opened a channel for not just questionable but downright foul food providers. Unless you actually know the restaurant, there’s a good chance that you will end up with inedible garbage. I’ve only had a 50% success with getting food that tastes decent (I have no idea of the hygiene it
  18. [R28] Swiggy 1/5 · US Worst App and pathetic Support service and policies: Worst service from the App .I was using Swiggy from 7 Years .But from now on i wont use this useless app.Worst customer service and worst policies . I would give Negative 5 star rating to this App and Service.
  19. [R46] Swiggy 1/5 · US Worst Customer Service: Just pathetic won’t suggest anyone to use swiggy. WORST!
  20. [R64] elmenus 1/5 · US No customer service when needed: Help and customer service do not work in the app. Once I receive the order, there is no way to complain about any mistake. · translated
  21. [R30] Swiggy 1/5 · US Delivery timing are worst: They take multiple orders and never deliver on the time initially promised, always take 2x the time promised for reference
  22. [R66] elmenus 3/5 · US Payment: I love the app and all but when it comes to payment , I always pay with cash but from time to time when I make an order and the delivery guy arrives the amount on the bill and the amount on the app is different.
  23. [R72] elmenus 3/5 · US Outdated menus: It means nothing is perfect. You find all the menus, numbers, pictures, everything, and then it turns out the menus are old. You order and the prices are drastically different. I wish there were constant updates for the menus. · translated

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store