Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Swiggy vs Zomato

Swiggy 4.6★ · Free to download 65
Winner Zomato
Zomato 4.7★ · Free to download 70

Zomato generally has an edge due to better deals and a more user-friendly interface, despite both apps facing similar issues with delivery and customer support.

Full reviews: Swiggy · Zomato

Swiggy and Zomato are both popular food delivery apps, offering convenience but struggling with consistent delivery times and effective customer support. Zomato appears to have a slight advantage in user interface and promotional offers, making it a preferred choice for many.

Head to head

Delivery Speed & Reliability tieR4R9R10R11
Swiggy Swiggy users frequently report significant delays, orders taking more than two hours, and even orders being delivered to the wrong person or not at all R4R9R10R22. While some users praise fast and on-time delivery R11R14, the negative experiences highlight a lack of consistency.
Zomato Zomato also faces widespread complaints about delayed orders, inaccurate real-time tracking, and drivers taking multiple orders which causes delays . Similar to Swiggy, some users report excellent and spot-on deliveries .
Customer Service & Refunds tieR4R13R19R26
Swiggy Swiggy's customer service is frequently described as poor, unresponsive, and unhelpful, often failing to provide solutions or process refunds promptly R4R13R19R26. Users report issues like partial refunds for spoiled food and a lack of accountability for incomplete or incorrect orders R13R19R26.
Zomato Zomato's customer support is also heavily criticized, with users reporting issues unresolved for months, difficulty reaching human agents, and AI chatbots auto-declining refund requests . There are multiple reports of missing food items, incorrect orders, and drivers allegedly eating food, with no resolution or refund .
Pricing & Value edge: ZomatoR1R18R21R24
Swiggy Swiggy is criticized for exorbitant prices, high delivery charges, and misleading deals, with some users finding the overall cost a 'joke' R1R21R24. The 'Dineout credits' feature is also noted as a scam, allowing only 10% redemption R18.
Zomato Zomato also faces complaints about high prices and delivery charges compared to other apps . However, some users highlight Zomato's 'great deals' and offers . There are also concerns about price flakiness, with prices changing randomly during payment .
App Usability & Features edge: ZomatoR6R8R14R15
Swiggy Swiggy is praised for its efficient delivery service and the new 'Dukaan' feature R6R14. However, users complain about too many ads, frustrating animations, excessive marketing notifications, and a cluttered UI R8R15. There are also requests for features like allergen information and filters for available items .
Zomato Zomato is generally seen as user-friendly with an 'easier interface' and 'super convenient' features . It offers seamless login for international travelers and accepts international cards . However, some users report glitches, slow app performance, and a poorly designed button for delivery/dine-in . There are also issues with the payment system for international credit cards .
Pick Swiggy if

Pick Swiggy if you prioritize the 'Dukaan' feature for easy grocery ordering and appreciate the ability to order internationally for family in India, provided you are prepared for potential customer service and delivery inconsistencies R6R25R45.

Pick Zomato if

Pick Zomato if you are an international traveler or user who needs seamless login with email and international card payment options, and if you value an easier interface and better deals .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning delivery issues and customer support, which aligns with the nature of food delivery services where user expectations are high for speed and accuracy. Zomato has a much larger volume of ratings, suggesting broader usage, but both apps exhibit similar pain points.

Frequently asked

Which app is better for international users?
Zomato is generally better for international users because it offers seamless login with email, accepts international cards, and allows ordering for loved ones from overseas, which many users find 'lifesaving' . Swiggy also supports international orders and US phone numbers, but some users report issues with US-based credit cards and a lack of specific international customer support R25R45R48R55.
Do these apps have reliable customer support?
Based on user reviews, neither Swiggy nor Zomato has consistently reliable customer support, with both apps receiving numerous complaints about unresponsiveness, lack of solutions, and difficulties with refunds R4R13R28R36. Users frequently report long wait times, being disconnected, or dealing with ineffective chatbots.
Are there issues with delivery times?
Yes, both Swiggy and Zomato users frequently report significant issues with delivery times, including orders taking more than two hours, misleading delivery time estimates, and drivers picking up multiple orders which causes delays R4R9R10R22.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] Swiggy 1/5 · US Worst service: ⭐☆☆☆☆ Very disappointed with Swiggy’s service. I waited for more than 2 hours for my order, only to be told at the end that they couldn’t complete the delivery. This is completely unacceptable. The worst part is that they hold customers’ money and don’t process refunds promptly. Their customer service is extremely poor, they only apologize but never provide a real solution or take
  2. [R9] Swiggy 3/5 · US Misleading delivery time: It showed 6 mins and now it’s much more and already 30 mns over
  3. [R10] Swiggy 1/5 · US Average: My ordered food has been delivered to some other person And taking too much time for delivery taking more than 2 hours to deliver the ordered food
  4. [R11] Swiggy 5/5 · US Great!: Awesome experience and on time
  5. [R13] Swiggy 1/5 · US Unscrupulous company: [update] Swiggy support reached out with refund of Rs 100 for a Rs. 412 item. Requested account deletion. If I don’t get my money back, at least I refuse to make their own money. Using Zomato now. Much better customer experience. Placed an order and the driver got into an accident. Food got delayed but delivered. 5 stars for effort to the driver. However some food got spoiled
  6. [R19] Swiggy 1/5 · US Lack of responsibility!: Be careful, they collect payment but dont take any responsibility of restaurants not fulfilling your order completely. Even when you contact customer service, they just wash their hands off and suggest customers to leave bad feedback for the reataurant as a resolution!
  7. [R26] Swiggy 1/5 · US Incomplete delivery: Customer care did not make provisions to complete the delivery of the missing items
  8. [R1] Swiggy 1/5 · US Exorbitant prices: Checked some of the items .. on an average the price of biryani is 400 and the biggest surprise is 650+ tax+ shipment charges in one of the restaurant .. Totally this online food delivery prices are biggest joke.
  9. [R18] Swiggy 3/5 · US Dineout crefits are scam: Uou can redeem only 10%
  10. [R21] Swiggy 3/5 · US Swiggy One Black Customer: I have been paying for the subscription which I now find to be oversaturated. To see that the express delivery takes 50+ minutes from place that is 10 minutes of a drive away is not satisfactory given that the black subscription is quite pricey.
  11. [R24] Swiggy 1/5 · US The worst place to order: They charge you an Tonne to order and then never honor their agreement for delivery. Their service is extremely poor.
  12. [R6] Swiggy 3/5 · US Need improvementbut love the Dukaan feature: I’m very delighted with the super efficient delivery service by Swiggy but I strongly think there is a need for Swiggy to improve its customer support response time.Really love the new Dukaan feature making it effortless and easy
  13. [R8] Swiggy 4/5 · US LK: Too may ads it’s very frustrating to use the app. Keep it simple and focus it to core.
  14. [R14] Swiggy 5/5 · US Great service: Our experience with Swiggy what’s been great. Fast and efficient service. Easy to order.
  15. [R15] Swiggy 3/5 · US Wayyy too many notifications!: The app works great, but you need to keep notifications on to be updated on your order, which unfortunately results in being constantly bombarded with unnecessary marketing notifications. It would be great if there was an option for “only necessary” notifications.
  16. [R25] Swiggy 5/5 · US International Delivery: Great job on incorporating orders from phone numbers outside India. I was able to order food for my family for Mother’s day.
  17. [R45] Swiggy 4/5 · US Great for NRIs: I really like that I can use this directly with my US phone. Having said that it’s hard to call delivery partners. Using something via WhatsApp would be super helpful. Adding support for us based credit cards would be the cherry on the top. Totally makes it worth it for me.
  18. [R48] Swiggy 1/5 · US International customers: Help and easy payment for International customers trying to send to India
  19. [R55] Swiggy 5/5 · US Grateful for international login: Thank you so so so much! I can now order for my best friend and I am truly happy that I can send her something instantly.
  20. [R28] Swiggy 1/5 · US Worst App and pathetic Support service and policies: Worst service from the App .I was using Swiggy from 7 Years .But from now on i wont use this useless app.Worst customer service and worst policies . I would give Negative 5 star rating to this App and Service.
  21. [R36] Swiggy 1/5 · US Only use Zomato right now: Swiggy is by far the worst delivery service I have ever used. It should be given 0 stars. Their customer service is abysmal and their delivery partners don’t communicate. I waited for 2 hours for my food (we hadn’t eaten in almost 24 hours so we were starving), and the food never showed up. When I contacted swiggy about it, I had to message with them for over one hour,
  22. [R22] Swiggy 1/5 · US Orders delayed: No delivery guy is coming on time

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store