Zomato

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R7] 5/5 · US Best food delivery app for INTERNATIONAL TRAVELLERS: The best part about Zomato is the seamless login for an international traveler while others require phone number to login, zomato has email login options as well and host of payment options making international travelers like me who have returned to India to be able to place order even if we don’t have the local +91 number . This is lifesaving i
2. [R3] 5/5 · US Super convenient: Great choices. Takes international cards
3. [R72] 5/5 · US Good app, too much spam: I’m overall satisfied with how Zomato has worked so far over the years. However, I think they send too many spam notifications (multiple in a day) which is simply annoying. I like that it doesn’t send you an OTP with every order, it also accepts international credit cards which is super helpful.
4. [R15] 5/5 · US Payments: App really help me order food for my loved ones from overseas but lately all the international visa and master cards payments fail miserably. Raised Tech Support tickets but no use.
5. [R13] 4/5 · US Great Deals: I used to use Swiggy way more than Zomato but it seems now that Zomato has really great deals and a much easier interface.
6. [R14] 4/5 · US User friendly app, great offers.: User friendly app, great offers.
7. [R26] 5/5 · US Good service: Stick to Zomato Service is good Good presentation and selection of restaurants
8. [R49] 5/5 · US App usability: Very easy to use app
9. [R6] 5/5 · US Yummy food delivered anywhere!!: I have ordered across multiple cities in India. The deliveries have always been spot on. Communication with restaurants through the app has been a breeze. Great job!!
10. [R28] 5/5 · US Good service: On-time delivery and easy to access
11. [R77] 5/5 · US Very fast delivery: Prompt delivery, awesome food
12. [R8] 1/5 · US Worse customer support ever: Try to avoid this app, the customer aupport is so pathetic they have been unavle to resolve my issue for the last 8 months after following up multiple times. The only reply I get from them ask for the same information 100 times which have been provided. This is after having Zomato gold and spending 10k per month.
13. [R19] 1/5 · US Missing Food Item: It's been over 48 hours since I reported missing food from my order. I ordered a meal for 4 from Burger King, 1 burger & 4 four chicken nuggets were missing from the combo. I immediately raised a concern on the Zomato app. 2 people contacted me initially, but no one could provide a solution. I tried contacting them again later, but there was no response. I also emailed them, but
14. [R22] 1/5 · US Incorrect orders are never addressed: Please stop using this service, imagine paying for something and receiving something else and when you have all the proofs, they simply outright refused to help you. You will never be able to reach a human to speak to, not even chat with, their entire support is premeditated chat responses (a set few options from which you have to select), and when everything
15. [R57] 1/5 · US Broken AI customer support: They are using AI chatbots to auto-decline refund requests even when the food never shows up and there is no option to connect to a human.
16. [R4] 1/5 · US Fraudulent business practices: I have had multiple deals and orders cancelled for a refund with no penalty paid out. Food delivery is not a business where a refund makes the customer whole.
17. [R16] 3/5 · US Pin and address does not match: If the address and pin location doesn’t match, food order will be cancelled and we will not get refund. Be careful! Its a hit or miss and its not guaranteed you will receive the food all the time you ordered
18. [R34] 1/5 · US Order delayed: They took 50 minutes to order food and the dominos was just a km away
19. [R39] 1/5 · US Worst worst: Zomato us a worst platform. If ur order is delayed one hour also they easily say .. sorry it will reach to u They dont take any action against restaurant or delivery partner. We are going to raise a concern on social media with a live response
20. [R45] 2/5 · US Disappointed: The real time tracking is never accurate and delivery partners are assigned for multi orders will end up delaying your order even if you have Gold membership. They’re making profit and we are the ones who’s losing our money.
21. [R61] 1/5 · US Food Never Arrived, 2.5 Hours of Lies and Zero Support: I am absolutely livid. Placed an order at 7:30 PM. Watched the tracker loop in circles for 2.5 hours straight, "arriving soon," "out for delivery," "almost there." The food never showed up. Not once. Never. I called customer support. Waited on hold. Got disconnected. Called again. Got a bot. Called again. Got an agent who read from a script
22. [R5] 1/5 · US Faulty payment system for international credit card: Faulty payment system for international credit card
23. [R33] 1/5 · US I hate UPI: Because of the stupid UPI nonsense, most of the international credit cards don’t work
24. [R52] 1/5 · US Auto checkout feature: Tried using a foreign card and was only given a USD checkout with a 20% up charge. Then after about 5 seconds started a 2 second count down before it auto clicked checkout. I was able to abort in time but now have a pending charge that will hopefully go away. Be very, very wary as a foreigner.
25. [R125] 1/5 · US Unnecessary Requirements of Usable Indian Phone Number: Why Indian phone number is needed for order? One can have UPI through NRE account on non Indian number and also have non Indian phone number working all over the world. Are you implying that to use this app, one need to spend money and go through hassle of obtaining unnecessary Indian phone number? This app can definitely verify that it’s wor
26. [R194] 1/5 · US Crazy App: I don’t know who made this app. I am a USA citizen and while ordering I was told to provide Indian phone number, which I do not have. To order I have to request some other person to give his phone number for verification. Verification should be on my own US number
27. [R247] 1/5 · GB Used to be good: Completely unusable for visitors now with the requirement for an Indian phone number
28. [R255] 1/5 · GB Bad UX Experience and Waste of Time: Let’s you sign up without an Indian number and complete OTP with any number. Until you get to payment after selecting your entire order, then it makes you confirm an Indian number you don’t have. It’s fine to lock your app down to Indian only numbers if you’re not interested in generating income from tourists, but don’t allow people to even sign up in the firs
29. [R41] 1/5 · US Worst experience - scam: This was honestly one of the worst experience I have had with a food delivery app. I ordered a cake and entered my order clearly, and the order was accepted right away. I was charged everything after more than an hour. I reached out to the Customer Care and now I’m being told that my address is incorrect and they couldn’t find it seriously? If the address was an issue by a
30. [R89] 1/5 · US Got defrauded: I Ordered a cake for my nephew, entered the correct address and selected VIP delivery for which they claim to use some selective delivery partners. The guy never reached the address provided and was some 12-14km away saying that the location did not get updated as per the address on the app. Never had such an experience anywhere in the world where the map’s location pin has to be up
31. [R215] 1/5 · US Map feature of the app does not work as expected: I recently ordered food for my parents in India using the Zomato app. The first time, everything went perfectly; the food was delivered exactly to the right location and on time. Unfortunately, the second time was a big letdown. The app’s map feature didn’t work properly and somehow changed the delivery location. As a result, I couldn’t get my orde
32. [R35] 1/5 · US Complaint: Too much price when compared to other apps and delivery time is high
33. [R48] 1/5 · US Price: Charging too much
34. [R184] 1/5 · US Hidden Charges: Zomato has dozens of hidden charges often hidden charges are higher then order itself
35. [R677] 3/5 · CA High rates: There are very high delivery rates
36. [R43] 1/5 · US Scam - Don’t Prepay if you have to use this app!: 0 human support - drivers eat people food and blame on customers for not accepting the deliver? No refund either. Why would I order and not accept it?! Left stranded at 10pm after I prefer food my child. Avoid this app at all costs. If you absolutely have to use it - choose pay on delivery option. Don’t be surprised if they randomly turn off this o
37. [R38] 3/5 · US Ad: Make it lil faster app