Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Visit A City vs GetYourGuide

Visit A City 4.8★ · Free to download 55
Winner GetYourGuide
GetYourGuide 4.9★ · Free to download 75

GetYourGuide is the better choice for booking tours and activities due to its superior reliability in booking and customer support, despite some users experiencing issues, while Visit A City struggles with significant app stability and customer service problems.

Full reviews: Visit A City · GetYourGuide

GetYourGuide excels as a platform for booking tours and activities, offering a wide selection and generally reliable service, though some users report issues with cancellations and customer support. Visit A City, while praised for its itinerary planning, is plagued by app performance issues, poor customer service, and concerns about tour pricing.

Head to head

Features and Itinerary Planning edge: Visit A CityR2R3R5R13
Visit A City Visit A City is highly praised for its ability to help users organize vacation sightseeing, offering great suggestions, time and map features to optimize routes, and the ability to customize itineraries including duration at each place and meal breaks R2R5. Users appreciate that it builds itineraries based on their timeframe and helps them see more without backtracking R2. However, some users find its customization limited, such as not being able to list more than one hotel or travel between different cities on the same trip, and the maximum trip length is 10 days R3. There are also complaints about not being able to easily add sites not on preloaded lists or customize plans R13.
GetYourGuide GetYourGuide is excellent for reviewing, planning, and booking various attractions, offering a wide variety of tours and excursions . Users find it great for coming up with things to do in an area and making educated decisions based on feedback and descriptions . However, some users wish for more options to share trip details or wishlists with other group members .
Ease of Use and Interface tieR6R9R10R13
Visit A City Users have mixed feelings about Visit A City's interface. Many find it easy to use and flexible for planning . However, a significant number of reviews describe the app as not user-friendly, clunky, and unintuitive R9R13. Specific complaints include being constantly forced back to the beginning, difficulty finding functions, and issues with adding hotel addresses or custom sites R6R9R10.
GetYourGuide GetYourGuide generally offers an easy-to-use and straightforward interface for booking and managing tours . However, some users find it difficult to use, citing issues with logging in, signing up, and the app crashing frequently . There are also complaints about being forced to download the app to view tickets .
Reliability and Performance edge: GetYourGuideR6R12R15R16
Visit A City Visit A City suffers from significant reliability and performance issues. Users report the app being slow, constantly freezing, crashing, and not loading content R12R15R16R21. The offline map feature, which was once amazing, no longer works for some R6R12. Additionally, the map/GPS option sometimes doesn't work .
GetYourGuide GetYourGuide generally works well for booking and managing tours, with many users reporting smooth experiences from meeting points to starting times . However, some users experience issues with tickets not being received or not working at venues . There are also reports of tours being canceled last minute or rescheduled without clear communication . Login and signup issues, including verification codes not arriving, are also reported .
Price and Value tieR1R8R26R53
Visit A City Visit A City is a free app that provides sample itineraries and suggestions R8R26. However, some users report that the tours offered through the app are significantly overpriced compared to local prices, with one user claiming a tour costing $162 through the app was only $57 at the venue R1. Another user found the activities to be similar to those on Viator, questioning the unique value R8. There are also concerns about being inundated with links to book pricey day tours, making it hard to find itineraries R53.
GetYourGuide GetYourGuide offers tours and excursions, with some users finding them reasonably priced and potentially cheaper than Viator options . However, a significant number of users complain about tours being overpriced, sometimes double or triple the actual cost, or packages including non-operating options . Some users also report additional payments required to the skipper after booking . There are also instances where advertised inclusions, like costumes, were not actually included .
Customer Support edge: GetYourGuideR1R4R7R15
Visit A City Visit A City's customer support is a major pain point. Users report that emails go unanswered, there's no way to communicate with them, and the chat feature is unhelpful R1R4R7R15. One user had a tour canceled due to a mass and was escorted out, with no resolution from the app R4.
GetYourGuide GetYourGuide's customer service receives mixed reviews. Many users praise their excellent customer service, quick responses via WhatsApp, and ease of changing reservations or processing cancellations R42R89. However, a substantial number of users describe customer service as horrible, unhelpful, unresponsive, and difficult to reach R105. Issues include not being able to get promo codes, slow escalation of issues, and lack of responsibility when tour operators cause problems R109.
Pick Visit A City if

you prioritize a free app for self-guided itinerary planning and route optimization, and are willing to tolerate potential app glitches and poor customer support R2R26.

Pick GetYourGuide if

you need a platform for booking a wide variety of tours and activities with generally reliable booking and responsive customer service for issues like ticket problems or rescheduling R89.

Evidence note: GetYourGuide has a significantly larger number of reviews, which provides a broader perspective on its strengths and weaknesses. Visit A City's reviews, while fewer, consistently highlight critical app performance and customer service issues.

Frequently asked

Can I trust the pricing on Visit A City for tours?
Some users report that tours booked through Visit A City can be significantly more expensive than purchasing directly at the venue, with one user noting a tour costing $162 through the app compared to $57 locally R1.
Does GetYourGuide offer good customer support?
GetYourGuide's customer support receives mixed feedback; some users praise their quick responses and ease of issue resolution via WhatsApp, while others describe it as horrible, unhelpful, and unresponsive, especially for complex issues or cancellations R42R89R105R109.
Are there issues with Visit A City's app performance?
Yes, many users report significant app performance issues with Visit A City, including slowness, constant freezing, crashing, and content not loading R12R15R21R39.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Visit A City 5/5 · US Optimize your travels: Love this app! Frequently use it to organize our vacation sightseeing adventures. Great suggestions of things to do and attractions near by. The time and map features help us see more without backtracking. Lots of hidden gems.
  2. [R3] Visit A City 3/5 · US Limited capacity: The program works well, but I was unable to figure out how to list more than one hotel and use the app to plot which sites to see from each hotel site. Also 10 days is maximum. Limited in allowing you to travel between different cities on the same trip. Nice listings of attractions close to each other and offers a variety of itineraries to adapt to your plans.
  3. [R5] Visit A City 5/5 · US Great for a person who can relax if things are planned ahead: I’ve been using this app for 7 years. I love it!
  4. [R13] Visit A City 2/5 · US Not intuitive: Cannot customize a plan ir if I can it is impossible to figure out. Website you can create custom plans and edit proposed plans.
  5. [R6] Visit A City 3/5 · US It could be better: This app constantly forces you back to the beginning. You’re on day one, every time you go into it you going to go through plan your trip, your plans and then sometimes it’s not your plans but the generic guide they give you constantly reloading. In your travels this can get really expensive. Also there used to be an offline downloadable map which was amazing.
  6. [R9] Visit A City 3/5 · US Good for itineraries, state of the art for 2006: I’m just gonna say it, the interface is kind of trash! There’s a lot of functions that would be nice, convenient, and rational to have that aren’t there, and if they ARE there, they’re not intuitive to find at all. It also gives me clunky mapquest vibes. But, if you like trip planning, it definitely gives you that satisfied feeling once you have your
  7. [R10] Visit A City 1/5 · US Can’t add hotel address: If it doesn’t know your hotel, you don’t have a starting point! You need to be allowed to enter an address because maybe my “hotel” point is an Airbnb. It’s kinda useless!
  8. [R12] Visit A City 3/5 · US Would be five star if not for the slowness: It’s a really good app and has a lot of potential but the WiFi is just slow. No matter where I go. I even tried downloading it for offline use but it doesn’t even work with WiFi.
  9. [R15] Visit A City 3/5 · US Love the app but glitching: My mom and I are on a trip and it has been working fabulously up until now. we downloaded our itinerary for our next trip and it isn’t showing us anything, even with strong wifi it says that the “network is slow”! There’s no way to address needing help in the app either.
  10. [R16] Visit A City 1/5 · US Not able to use: For 3 days not able to use site. Nothing is loading, can’t open any guides. Customer service not responding to emails
  11. [R1] Visit A City 1/5 · US Scam: Son intermediarios y cobran mucho mas por un paseo que los que realmente cuesta en el lugar nos vendieron un tour por 162 y en el lugar costaba 57 dolares, y lo peor no responden los mails y no hay otra forma de comunicarse con ellos
  12. [R8] Visit A City 4/5 · US Not bad: I like that it provides sample itineraries, but the activities itself are basically the same as on Viator, so I don’t see a reason to use both apps.
  13. [R26] Visit A City 5/5 · US Very handy and efficient: This is an extremely helpful app. Have used it many times. Love that it provides a map with all the attractions and can create custom itineraries or use one of the defaults suggested based on travel days and can be used offline as well which helpful when traveling overseas and limited access to cellular or wifi. This is my go to app when planning trips and it’s free. Othe
  14. [R53] Visit A City 1/5 · US Frustrating, Unusable: I really liked this app/website in the past. The feature where you can program a day’s itinerary is awesome! Unfortunately, while that feature may still be available, it is simply inaccessible. Every time I open the app I am inundated with links to book pricey day tours. I can’t even find itineraries (easily) anymore. Really sad and frustrating - not worth the struggle.
  15. [R4] Visit A City 1/5 · US Fraud/ scam: I booked a tour for my family at St. Patrick’s Cathedral in New York City. Upon arrival, a mass was in progress, which prevented us from participating in the tour as scheduled. After the mass concluded, we attempted to proceed with the tour but were escorted out by security and informed that a private mass would immediately follow and that no tours would be permitted. We then spoke w
  16. [R7] Visit A City 2/5 · US No help: I use the chat feature and they seem to never have answers to my questions need to. Peak to a live person
  17. [R42] Visit A City 5/5 · US Great resources and support: I have used this app to purchase tickets in two different countries. It’s very easy to use, and the directions they give are detailed and helpful. When I used it for my last event, I wasn’t sure if I was at the correct location, I reached out to their team via WhatsApp and they replied back to me in less then two minutes. I will use this app any time I travel abro
  18. [R89] GetYourGuide 5/5 · US Issue with Voicher: Excellent customer service. Paid for a few different activities. An administrator at one of the events said the tickets were no good. iMessages the company on WhatsApp and the issue was resolved in >2mins. I recommend this company.
  19. [R105] GetYourGuide 1/5 · US Horrible customer service: The apps customer service is absolute horrible and helpless
  20. [R109] GetYourGuide 1/5 · US Customer Service is terrible: I just spent 45 minutes trying to book a trip. I could not get the promo code emailed to me. I called customer service twice. They told me it would take 24 to 72 hours to escalate the issue. I explained that I had already called twice and spent an hour working on this only to have them tell me oh well. The tour only had a few few spots left. They were very unaccommoda
  21. [R21] Visit A City 3/5 · US looks like an amazing app but too many glitches: I was so excited to find this app. I thought it was gonna be so helpful for my upcoming month long Europe trip. But the app has too many limitations and too many glitches. It is constantly freezing up. And you can do some things on the app and somethings on the website; why aren’t they in synch? with a little more work this is going to be a fantasti
  22. [R39] Visit A City 1/5 · US Freezes constantly!: Freezes constantly. Every few seconds!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store