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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Visit A City vs Citymapper

Visit A City 4.8★ · Free to download 70
Winner Tie
Citymapper 4.9★ · Free + IAP 75

Visit A City is better for comprehensive trip planning and itinerary creation, while Citymapper excels as a real-time public transportation guide for navigating cities.

Full reviews: Visit A City · Citymapper

Visit A City helps users plan multi-day itineraries and discover attractions, but struggles with technical issues and customer support. Citymapper is a highly-rated public transit app, offering precise directions and real-time updates, though it faces occasional accuracy problems and ad complaints.

Head to head

Features & Planning edge: Visit A CityR2R3R13R14
Visit A City Visit A City is highly praised for its ability to create custom itineraries, optimize routes, and suggest attractions, including hidden gems R2R14R50. Users appreciate being able to select sites and have the app build an efficient plan . However, some users find limitations, such as not being able to add more than one hotel, a 10-day maximum trip length, and difficulty traveling between multiple cities on one trip R3. The app also struggles with allowing users to easily add sites not on preloaded lists and customizing plans R13.
Citymapper Citymapper is primarily a public transportation app, offering detailed routes, real-time updates, and options for various transit modes R65. It's known for precise directions, even down to which train car to use for the best exit R63. Users appreciate its ability to help them save money by using public transport . However, some users wish for features like including cycling as part of a trip or integrating personal bike options . It also doesn't track specific university shuttles or always list multiple locations for a search .
Ease of Use & Interface tieR6R9R10R13
Visit A City Many users find Visit A City easy to use and flexible for trip planning . It's appreciated for its simple interface for selecting sites and building itineraries . However, a significant number of reviews describe the interface as clunky, not intuitive, and outdated R9R13. Users report difficulty customizing plans R13 and navigating the app, with some being constantly forced back to the beginning R6. Issues like not being able to add hotel addresses easily are also noted R10.
Citymapper Citymapper is generally considered easy to use and navigate, with a clean layout . It's praised for its user-friendly interface for public transport . However, some users find the UX/UI to have major usability problems and lack customization options, even for paid features . There are also complaints about the app being difficult to learn and some navigation issues for walking routes .
Reliability & Performance edge: CitymapperR12R15R16R18
Visit A City Visit A City suffers from numerous reliability issues, including constant freezing , slow loading times R12R15, and crashing . Users report that the app often fails to load content R16 or maps R18. There are also issues with offline maps not working R12 and itineraries not downloading or printing correctly .
Citymapper Citymapper is generally seen as reliable for public transport information, with accurate real-time tracking of buses and trains R65. Many users find it consistently offers good transportation options and is timely with updates R65. However, a significant number of recent reviews mention the app being slow to load R64, buggy , and crashing . There are also frequent complaints about inaccurate times and schedules R64R76, sometimes leading to missed connections or being late R76.
Price & Value tieR1R4R26R53
Visit A City Visit A City is free to download and use for trip planning, with users appreciating that it offers features that other apps charge for R26. However, the app acts as an intermediary for booking tours and activities, with some users reporting significantly higher prices compared to direct booking and accusing the app of being a scam R1R4R59. There are also complaints about being inundated with links to book pricey day tours, making it hard to find itineraries R53.
Citymapper Citymapper is free to download but offers in-app purchases (IAP), likely for an ad-free experience or premium features. Some users complain about predatory ad behavior, where ads are clicked unintentionally, which they attribute to refusing to pay to remove ads R63. Full-screen ads are also a point of frustration R97. Despite this, many users find it invaluable for saving money by using public transport .
Customer Support edge: Visit A CityR1R7R15R16
Visit A City Visit A City receives negative feedback regarding customer support. Users report that the chat feature is unhelpful R7, emails go unanswered R1R16, and there's no way to address needing help within the app R15. In contrast, one user had a positive experience, receiving a WhatsApp reply in less than two minutes for a location query .
Citymapper Citymapper reviews do not frequently mention direct customer support interactions. However, issues like location sharing freezing and the Apple Watch app being broken suggest a lack of responsiveness to technical problems. One user noted that the app does not update location after leaving home or during a route .
Pick Visit A City if

You want a tool primarily for planning multi-day itineraries, discovering attractions, and optimizing your sightseeing route in advance R2R14R50. You value an app that can help you customize your trip plan and suggest nearby sites .

Pick Citymapper if

You need a reliable, real-time guide for navigating public transportation in a city R65. You want precise directions, including specific train car recommendations, and options for various transit modes R63.

Evidence note: Visit A City has fewer reviews than Citymapper, and a higher proportion of its negative reviews focus on technical glitches and customer service issues, as well as tour booking problems. Citymapper's negative reviews are more concentrated on real-time accuracy and app performance issues, alongside complaints about ads.

Frequently asked

Can I use Visit A City offline?
While some users praise the ability to use Visit A City offline R26R50, others report that the offline download feature does not work or that the app struggles with slow network even with strong Wi-Fi R12R15.
Does Citymapper have ads?
Yes, Citymapper has ads, and some users report that these ads can be intrusive, appearing full-screen R97 or being clicked unintentionally due to 'predatory behavior' when users refuse to pay for an ad-free experience R63.
Is Visit A City good for booking tours?
Visit A City allows booking tours, but several users accuse it of being a scam or fraud, claiming it acts as an intermediary and charges significantly more than the actual cost of tours (e.g., $162 vs. $57 for a tour) R1R4R59.
Is Citymapper more accurate than Google Maps?
Many users find Citymapper to be more accurate and reliable for public transportation directions and real-time tracking compared to Google Maps or Apple Maps, especially in cities like NYC R65R71. However, some recent reviews indicate that its timings can be inconsistent or wrong R64R76, and its walking navigation is not as good as Google Maps .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Visit A City 5/5 · US Optimize your travels: Love this app! Frequently use it to organize our vacation sightseeing adventures. Great suggestions of things to do and attractions near by. The time and map features help us see more without backtracking. Lots of hidden gems.
  2. [R3] Visit A City 3/5 · US Limited capacity: The program works well, but I was unable to figure out how to list more than one hotel and use the app to plot which sites to see from each hotel site. Also 10 days is maximum. Limited in allowing you to travel between different cities on the same trip. Nice listings of attractions close to each other and offers a variety of itineraries to adapt to your plans.
  3. [R13] Visit A City 2/5 · US Not intuitive: Cannot customize a plan ir if I can it is impossible to figure out. Website you can create custom plans and edit proposed plans.
  4. [R14] Visit A City 5/5 · US Excellent tool for DIY travel: I first used this app/website in 2016 for a trip to Europe. I love how you can pick the things you want to do from a predetermined itinerary, and then it will make it into the most efficient route. You can customize how long you want to spend at each place, and even add lunch/dinner breaks. I’m planning another trip to Europe for later this year, and am using it aga
  5. [R6] Visit A City 3/5 · US It could be better: This app constantly forces you back to the beginning. You’re on day one, every time you go into it you going to go through plan your trip, your plans and then sometimes it’s not your plans but the generic guide they give you constantly reloading. In your travels this can get really expensive. Also there used to be an offline downloadable map which was amazing.
  6. [R9] Visit A City 3/5 · US Good for itineraries, state of the art for 2006: I’m just gonna say it, the interface is kind of trash! There’s a lot of functions that would be nice, convenient, and rational to have that aren’t there, and if they ARE there, they’re not intuitive to find at all. It also gives me clunky mapquest vibes. But, if you like trip planning, it definitely gives you that satisfied feeling once you have your
  7. [R10] Visit A City 1/5 · US Can’t add hotel address: If it doesn’t know your hotel, you don’t have a starting point! You need to be allowed to enter an address because maybe my “hotel” point is an Airbnb. It’s kinda useless!
  8. [R12] Visit A City 3/5 · US Would be five star if not for the slowness: It’s a really good app and has a lot of potential but the WiFi is just slow. No matter where I go. I even tried downloading it for offline use but it doesn’t even work with WiFi.
  9. [R15] Visit A City 3/5 · US Love the app but glitching: My mom and I are on a trip and it has been working fabulously up until now. we downloaded our itinerary for our next trip and it isn’t showing us anything, even with strong wifi it says that the “network is slow”! There’s no way to address needing help in the app either.
  10. [R16] Visit A City 1/5 · US Not able to use: For 3 days not able to use site. Nothing is loading, can’t open any guides. Customer service not responding to emails
  11. [R18] Visit A City 3/5 · US Very helpful: I like Visitacity, it’s provide good amount of information. The by days itinerary option is great! But, the big issue the map/ gps option didn’t work
  12. [R1] Visit A City 1/5 · US Scam: Son intermediarios y cobran mucho mas por un paseo que los que realmente cuesta en el lugar nos vendieron un tour por 162 y en el lugar costaba 57 dolares, y lo peor no responden los mails y no hay otra forma de comunicarse con ellos
  13. [R4] Visit A City 1/5 · US Fraud/ scam: I booked a tour for my family at St. Patrick’s Cathedral in New York City. Upon arrival, a mass was in progress, which prevented us from participating in the tour as scheduled. After the mass concluded, we attempted to proceed with the tour but were escorted out by security and informed that a private mass would immediately follow and that no tours would be permitted. We then spoke w
  14. [R26] Visit A City 5/5 · US Very handy and efficient: This is an extremely helpful app. Have used it many times. Love that it provides a map with all the attractions and can create custom itineraries or use one of the defaults suggested based on travel days and can be used offline as well which helpful when traveling overseas and limited access to cellular or wifi. This is my go to app when planning trips and it’s free. Othe
  15. [R53] Visit A City 1/5 · US Frustrating, Unusable: I really liked this app/website in the past. The feature where you can program a day’s itinerary is awesome! Unfortunately, while that feature may still be available, it is simply inaccessible. Every time I open the app I am inundated with links to book pricey day tours. I can’t even find itineraries (easily) anymore. Really sad and frustrating - not worth the struggle.
  16. [R7] Visit A City 2/5 · US No help: I use the chat feature and they seem to never have answers to my questions need to. Peak to a live person
  17. [R50] Visit A City 5/5 · US Best SELF GUIDED travel app EVER!!!: I love this app. It truly makes planning a visit to a city EASY!!! I love how it builds the itinerary based on your timeframe. Some things i wills look to see as enhancements: 1. Allow download of plans to be used offline 2. Allow user to default start times for specific itinerary items 3. Allow users to select method of going from one point to another (e
  18. [R63] Citymapper 3/5 · US I’ve been using the app for 10 years: I love that the app tells you which train car to go into for the smoothest transfer and for exiting at your destination station. Also a fan of the route options. However! Because I refuse to pay to remove ads I’ve noticed predatory behaviour by this app where adds are clicked even when your fingers go nowhere close to that ad. This kind of behaviour isn’t rig
  19. [R97] Citymapper 2/5 · US Full-screen ads: Ads open up full-screen by themselves
  20. [R59] Visit A City 1/5 · GB SCAM- AVOID USING: They advertise activities for the days you choose that aren’t available till later dates in the year then claim they don’t do refunds due to their cancellation policy to make themselves free money. Currently awaiting information from my lawyer on how to my rights to take them to court
  21. [R64] Citymapper 2/5 · US Used to be my favorite free app: Now it’s a pile of steaming… It’s slow to load, the train times are often wrong. It locks up, even on my brand new phone. Overall, it’s so freaking aggravating
  22. [R65] Citymapper 5/5 · US Top notch: Works better than any of the other 3 apps on my phone for directions. Really helpful for mass transit. Shows you all routes and is timely on updates
  23. [R71] Citymapper 5/5 · US Must-have in NYC: By far the best transit app I’ve encountered. I’d say it’s essential in NYC, where Apple Maps are usually not as reliable and Google Maps is a disaster
  24. [R76] Citymapper 2/5 · US No real time capability and wrong schedules: I took a ride today from Seattle into the east side. I got an announcement that the bus was arriving and yet it was 10 minutes later when it finally showed up. Then the bus that I got on clearly showed in the app that it was going to continue until my home stop. Unfortunately, it stopped at a transit center did not go farther. I have to wait another 45

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store