Citymapper

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R3] 5/5 · US Top notch: Works better than any of the other 3 apps on my phone for directions. Really helpful for mass transit. Shows you all routes and is timely on updates
2. [R7] 5/5 · US New City? Use Citymapper!: Citymapper was indispensable on my recent two week trip to France and Spain. Directions are extremely precise (down to which subway cars were the closest to the best exit at your final stop), different options are presented (along with timing and cost), and the layout is clean. My only (minor) gripe is that if you search for something with multiple locations (like a st
3. [R13] 5/5 · US Fantastic tool for travel!: I’ve been using Citymapper for over seven years. I’ve used it for multiple European cities, from Italy to France to England. I’ve also used it for multiple cities in Canada and the United States. Every time, Citymapper has provided great options for transportation to each destination. The GPS function works great in guiding you to walk to train stations and ride share p
4. [R23] 5/5 · US Great app in any city or country!: I have used this app in 4 countries and every major city I travel in. It’s super easy to navigate and makes it comfortable to travel in new places especially alone!
5. [R8] 3/5 · US I’ve been using the app for 10 years: I love that the app tells you which train car to go into for the smoothest transfer and for exiting at your destination station. Also a fan of the route options. However! Because I refuse to pay to remove ads I’ve noticed predatory behaviour by this app where adds are clicked even when your fingers go nowhere close to that ad. This kind of behaviour isn’t rig
6. [R43] 5/5 · US So happy to have this app: Great app. I love that it tells me which subway car to sit in, saving time.
7. [R164] 3/5 · US Train info amazing! Walking confusing.: I’m loving this to navigate NYC, love that ride shares are on the page too in case I decide it’s just too confusing or I’m short on time. I like that it says which subway exit to use. The street view including subway entrances still very confusing.
8. [R20] 5/5 · US Easy Navigation: The app makes it seamless to navigate around, and gives you multiple options such as walking, accessible stops etc. invaluable for getting around the city!
9. [R24] 5/5 · US Accurate and user friendly: I love using this app. I first used this when I was in Paris in 2024 and then learned it works in DC and other U.S. cities. I love that one app will update to the city you’re in and show you different options so you can see if walking, public transportation or another method is faster. Highly recommend!
10. [R47] 5/5 · US A great multimodal transit app: I started using CityMapper in London, but I live in LA. It works great in both cities, as well as San Francisco and Sacramento. I love being able to see all the options
11. [R5] 5/5 · US Must-have in NYC: By far the best transit app I’ve encountered. I’d say it’s essential in NYC, where Apple Maps are usually not as reliable and Google Maps is a disaster
12. [R12] 5/5 · US Actually keeps up with buses and trains: Consistently offers better transportation options and is better at real time tracking of buses and trains
13. [R17] 2/5 · US Used to be my favorite free app: Now it’s a pile of steaming… It’s slow to load, the train times are often wrong. It locks up, even on my brand new phone. Overall, it’s so freaking aggravating
14. [R82] 2/5 · US No real time capability and wrong schedules: I took a ride today from Seattle into the east side. I got an announcement that the bus was arriving and yet it was 10 minutes later when it finally showed up. Then the bus that I got on clearly showed in the app that it was going to continue until my home stop. Unfortunately, it stopped at a transit center did not go farther. I have to wait another 45
15. [R111] 1/5 · US Inaccurate times: This app is inconsistent with its timing updates. You need to cross reference with other ones to verify its timing which makes it only as useful as the next navigation app. Update: if I could give this app a rating lower than one I would - the inconsistent timing updates will cause you to be late.
16. [R146] 1/5 · US Complete 180: This app used to be excellent. Up to date times. Full knowledge of outages. Now every day it gets the buses and times completely wrong. Private equity strikes again!
17. [R31] 1/5 · US Crashes: Was an okay app when it worked, not as good as google maps. But now it just crashes every time I open it.
18. [R75] 3/5 · US It’s a tad buggy: It could be very helpful if it weren’t so buggy. One moment you can do something but then in the next, you can’t.
19. [R178] 1/5 · US So slow!: So slow!
20. [R1] 2/5 · US Frequently misleading between connections: The app doe as well as the local options from stop to stop, but falls flat when on foot. Frequently sends you off in the wrong direction then changes destination resulting missed connections and much frustration.
21. [R21] 4/5 · US Most useful app on my phone during my NYC trip: This app helped me a lot for 1 week . I never have used public transportation in the U.S but this app made it really simple. Not a single time i was lost . Only issue with the app is the navigation for walking . It’s not as good as google maps.
22. [R102] 1/5 · US I’m throughly confused: It seems to be telling me to go in the wrong places. It takes me to exits that are kicked after certain times.
23. [R150] 1/5 · US Leads you to closed subway entrances (closed until 2026): We wasted 30 minutes in the coldest week of the year walking out of the way to a supposedly fastest route that led us to a subway entrance that was closed at both entrances until early 2026.
24. [R134] 2/5 · US Full-screen ads: Ads open up full-screen by themselves
25. [R176] 1/5 · US The other app is better!: Just get the transit app, it looks better and there’s no ads! And I everyone I use this app it pauses my music for a split second like there’s an AD trying to play. Just get the other one, trust.
26. [R266] 2/5 · GB Dodgy Ads: Used this app for years but has now allowed ads with flashing alerts in the style of Citymapper brand that look like genuine travel disruptions. Clicked on one today was sent to dodgy site that claimed phone hacked and obviously a scam. Use with caution, obviously not vetting 3rd party ads
27. [R2] 5/5 · US Love this, been using it for years.: Very happy with this app. One thing I would like to see is for me to able to include cycling as part of my trip, like how walking is currently.
28. [R41] 3/5 · US need own bike option: I was looking for a all-in-one app which would include all trains plus all biking options: own bike & citi bikes, fast & safe. I own my bike and use it throughout the city. Please include this option in your maps!
29. [R91] 3/5 · US Good app mostly: Pretty accurate and reliable. Sometimes not updated on proper subway exit names and I'd be so pleased if it told where elevators are and gave accessible route options
30. [R166] 3/5 · US No system font size support: Great app, but why does it ignore accessibility settings and system font sizes? Very hard to use if you don’t have perfect vision
31. [R121] 1/5 · US Doesn’t update location after leaving home: Doesn’t update location after hitting go, doesn’t work during route
32. [R170] 2/5 · US Disable involuntary "on trip" status: You keep guessing I'm on the train when I haven't left the house, so I can't see how many minutes I have left to finish getting ready. This so-called feature is already implemented via the "Go" button, and is an example of interfering over-automation. Stop hiding useful train arrival time in the name of simplicity for the user. IT IS NOT HELPFUL
33. [R174] 3/5 · US Location services: Location incorrect for start of a route. Always at the same spot about 1/2 mile from the location of our rental. Can’t seem to fix it ( confirmed loc svcs are turned on for the app.) Annoying
34. [R192] 1/5 · US Ugh: It enabled Live Activity without my permission and didn't turn it off even after restarting my phone! · translated
35. [R28] 2/5 · US Borderline useless as a public transit user: The app goes out of their way to hide bus routes. It’ll decide that a route is too short for anyone to possibly want to take the bus. It’s 85° and I’m getting groceries, I’m not walking a mile each way, I want the bus schedule! Want to know when the next bus is coming? They don’t want to tell you! It prioritizes telling you how many minutes until they t
36. [R103] 3/5 · US 12 Hour Clock Option??: Good app for public transport, not so much for walking. However, can an option be made to change to 12 hour clock instead of 24 hour when traveling??
37. [R392] 3/5 · GB Older people: Increasingly now you show no bus options for shorter journeys. This inspite of there being known bus routes. If I’m carrying heavy shopping I will take short bus journeys. . Don’t choose for me when I will walk or not please! Also your interchange and walking times estimates can be too fast . Not everyone walks like 20 year old 6 ft 6ins men!
38. [R6] 5/5 · US Incredible!: So easy like a magical guide in your hand.
39. [R25] 3/5 · US “For You”?: The “For You” third-party AI-powered route mapping option is an unnecessary update to this app. The other options work perfectly fine through Citymapper’s own engineering. I’m capable of making my own decisions on which method to use without having my data fed into a third-party source. I don’t trust this and I am disappointed as a longtime user of Citymapper. I appreciate the option t
40. [R26] 5/5 · US great app: so easy to navigate things
41. [R127] 1/5 · US Location sharing freezes: The app is OK except you cannot share your route in a text message. When you use a link, the message freezes.
42. [R76] 1/5 · US Poor Usability, UX, UI: The app still seems like there are no more designers working on it as it rarely changes yet has major use ability problems. If you pay for the app, there’s no customization. Turbo mode for example, cannot be set as a default, and it is not even visible on the screen, and you cannot rearrange the different custom options that you paid for. What’s worse is working on a trip p