Visit A City vs Viator Tours & Attractions

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R8] Visit A City 4/5 · US Not bad: I like that it provides sample itineraries, but the activities itself are basically the same as on Viator, so I don’t see a reason to use both apps.
2. [R14] Visit A City 5/5 · US Excellent tool for DIY travel: I first used this app/website in 2016 for a trip to Europe. I love how you can pick the things you want to do from a predetermined itinerary, and then it will make it into the most efficient route. You can customize how long you want to spend at each place, and even add lunch/dinner breaks. I’m planning another trip to Europe for later this year, and am using it aga
3. [R67] Viator Tours & Attractions 1/5 · US Tour Itinerary Not Matching Experience: I used Viator this summer to book 3 different tour experiences in Europe. 2 of the 3 did NOT live up to the itinerary descriptions. Although the customer service at Viator was responsive, they were not able to get the refunds on these tours that they should have from the tour operators after not delivery the right level of experience. Afraid I will seek
4. [R74] Viator Tours & Attractions 5/5 · US Barcelona, Spain: We used Viator for our tours. We were very satisfied with the tours and service. Guides were nice and informative, incorporated story telling style about the places that we visited.
5. [R9] Visit A City 3/5 · US Good for itineraries, state of the art for 2006: I’m just gonna say it, the interface is kind of trash! There’s a lot of functions that would be nice, convenient, and rational to have that aren’t there, and if they ARE there, they’re not intuitive to find at all. It also gives me clunky mapquest vibes. But, if you like trip planning, it definitely gives you that satisfied feeling once you have your
6. [R22] Visit A City 2/5 · US This app is not user friendly: I spent too much effort trying to figure out how to use this app. Definitely not user friendly. At least the website has instructions on using it.
7. [R63] Viator Tours & Attractions 3/5 · US Great for booking tours buuuut: App is great for booking tours but I was unable to change or add a new payment method. I was also unable to view my past booking or leave a review.
8. [R110] Viator Tours & Attractions 5/5 · US Great Service: Easy to navigate and easy to use
9. [R16] Visit A City 1/5 · US Not able to use: For 3 days not able to use site. Nothing is loading, can’t open any guides. Customer service not responding to emails
10. [R39] Visit A City 1/5 · US Freezes constantly!: Freezes constantly. Every few seconds!
11. [R112] Viator Tours & Attractions 1/5 · US Tour operator didn’t show up, company refused to refund: We bought “priority access and a guided tour” of the British museum, we were at the meeting point on time, no one showed up and the company refused to issue a refund bc “the operator didn’t approve the refund “ what a scam. Avoid at all costs
12. [R26] Visit A City 5/5 · US Very handy and efficient: This is an extremely helpful app. Have used it many times. Love that it provides a map with all the attractions and can create custom itineraries or use one of the defaults suggested based on travel days and can be used offline as well which helpful when traveling overseas and limited access to cellular or wifi. This is my go to app when planning trips and it’s free. Othe
13. [R68] Viator Tours & Attractions 5/5 · US Great deals!: I love using Viator to book fun adventures! Any time I’m in a city I open the app it gives me great options to do fun things that I wouldn’t even think of! Recently I hit a walking tour in Lisbon for 4€. Deal!
14. [R89] Viator Tours & Attractions 5/5 · US Viator is The best travel site: When you need an excursion or something to do whether local or international. This site def doesn’t disappoint. Price point is fair and plethora of choices for everyone in your group. I’ve used it abroad in Dominican Republic, France, Colombia, Ireland, and Spain! Never disappointed and have nothing but great memories of my trips!
15. [R7] Visit A City 2/5 · US No help: I use the chat feature and they seem to never have answers to my questions need to. Peak to a live person
16. [R82] Viator Tours & Attractions 2/5 · US No support when something goes wrong: Recently had a tour operator cancel with no notice, rebooked with another provider the next day and they no-showed. Viator support was of no help other than to confirm the refund was processing. If something goes wrong, it’s on the customer to find another option and pay whatever the last-minute rate is. You think they’d at least offer a significant discount f
17. [R116] Viator Tours & Attractions 1/5 · US Unbelievably Unprofessional: Extremely unprofessional. I accidentally booked a tour for the wrong date (tomorrow) and was refused refund even though I instantly cancelled, within literal minutes of pressing ‘enter.’ Customer service was totally unhelpful. Avoid at all costs and look elsewhere
18. [R62] Viator Tours & Attractions 5/5 · US Viator Booking: I am in town for a sorority convention and I’ve booked two activities through viator and it has been a breeze.