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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

FAX from iPhone vs eFax® Plus-Pro-Protect

FAX from iPhone 4.8★ · Free + IAP 65
Winner FAX from iPhone
eFax® Plus-Pro-Protect 4.7★ · Free to download 40

FAX from iPhone is generally easier to use for one-off faxes, but both apps face significant criticism regarding their pricing transparency and billing practices, with eFax® Plus-Pro-Protect also struggling with app functionality and customer support.

Full reviews: FAX from iPhone · eFax® Plus-Pro-Protect

FAX from iPhone offers a more straightforward user experience for sending faxes, though many users are frustrated by its misleading 'free' advertising and subscription model R1R3R6. eFax® Plus-Pro-Protect, while also having billing issues, is further hampered by frequent reports of app instability, login problems, and difficulty sending or receiving faxes .

Head to head

Features edge: FAX from iPhoneR5R8R11R45
FAX from iPhone Users appreciate the convenience of sending faxes directly from their phone, including snapping pictures of documents R5. The app allows sending multiple faxes at once R45 and is seen as a lifesaver for remote work or personal needs R8R11.
eFax® Plus-Pro-Protect eFax allows sending faxes, and some users find it fast and easy to use for this purpose . However, many users report issues with core features like attaching documents , viewing received faxes , and receiving notifications . Some also note limitations on page counts for faxes .
Ease of Use edge: FAX from iPhoneR2R5R19R29
FAX from iPhone Many users find FAX from iPhone extremely easy, straightforward, and user-friendly, allowing them to send faxes quickly R2R5R19R29. The process of capturing documents and sending them is often described as simple R2R5.
eFax® Plus-Pro-Protect Some users describe eFax as very user-friendly and simple to use for sending faxes . However, others report significant difficulties, including login issues , the app running slow , crashing when trying to open faxes , and problems with saving or opening documents from drives .
Reliability tieR14R17R22R24
FAX from iPhone While many users praise the app as working well and being reliable R14R17, a significant number of recent reviews indicate faxes not being received despite confirmation R28R32, or the app not working at all R22R24. Some also report faxes taking longer to send than advertised R32.
eFax® Plus-Pro-Protect Some users report eFax as reliable and never missing a fax . Conversely, a substantial number of users state the app does not work at all , faxes fail to send , or are not received R28. There are also reports of the app logging out unexpectedly .
Price/Value tieR1R3R4R6
FAX from iPhone Many users feel the app is too expensive, especially for infrequent faxing, preferring a pay-per-fax model over subscriptions . The app is frequently criticized for false advertising as 'free' when it requires payment to send faxes R1R3R4R6. Some users find it worth the cost for convenience R11R14.
eFax® Plus-Pro-Protect Users find the pricing to be high, with monthly charges of $16.99 or more . Many report being charged immediately despite signing up for a 'free trial' R87R99R109R115. There are also complaints about unclear pricing and being charged different amounts than advertised . Some users, however, feel the money is worth it for the service .
Support tieR26R34R42R52
FAX from iPhone Reviews do not frequently mention direct customer support interactions for FAX from iPhone. However, issues with subscription cancellations and denied refunds are common, with users reporting charges even after canceling R26R34R42R52.
eFax® Plus-Pro-Protect eFax receives mixed reviews for customer support. Some users praise the support for confirming delivery and resolving issues , or for being patient and helpful . Conversely, many users report extreme difficulty canceling subscriptions, describing the process as a 'scam' with unresponsive or unhelpful support R73.
Pick FAX from iPhone if

You need to send a fax quickly and conveniently from your iPhone and are willing to pay for a subscription, understanding that the 'free' aspect is limited to downloading the app R2R5R11R19.

Pick eFax® Plus-Pro-Protect if

You require a fax service that offers customer support and are prepared to navigate potential billing complexities, especially if you have an existing eFax account .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning billing and 'free trial' issues, which skews recent sentiment. FAX from iPhone has a much larger volume of reviews, making its overall lifetime rating more robust, but recent complaints about functionality and pricing are prominent. eFax's reviews indicate more frequent technical issues within the app itself.

Frequently asked

Is FAX from iPhone truly free?
No, FAX from iPhone is not truly free; while it is free to download, users must pay for a subscription or credit package to send faxes, leading to frequent complaints about false advertising R1R3R6R13.
Does eFax® Plus-Pro-Protect offer a free trial?
eFax® Plus-Pro-Protect advertises a free trial, but many users report being charged immediately upon signing up or during the trial period, with some facing difficulties canceling their subscriptions R87R99R109R115.
Are there issues with canceling subscriptions for these apps?
Yes, both apps have numerous user complaints about difficulties canceling subscriptions and being charged even after cancellation, with some users describing the process as a 'scam' R26R34R52R73.
Do these apps reliably send faxes?
While some users report successful and fast faxing with both apps R14R17, a significant number of reviews for both FAX from iPhone and eFax® Plus-Pro-Protect indicate faxes failing to send, not being received by the recipient, or the app not working as described R28R32.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] FAX from iPhone 5/5 · US Super Convenient: I love the convenience of this app. No traveling to find an office store or post office. It’s quick, accessible and takes all of 5 minutes .
  2. [R8] FAX from iPhone 5/5 · US So Love this service: This service makes it so convenient to send docs and saves me time and money. I would recommend this service for those who work from home for sure
  3. [R11] FAX from iPhone 5/5 · US So convenient: This app has been a lifesaver! Expensive but worth it .
  4. [R45] FAX from iPhone 5/5 · US Good: Good application. You can send multiple fax at a single time. Good for mobil
  5. [R2] FAX from iPhone 5/5 · US Great Fax: Love this fax app! It’s extremely easy to use and straightforward! I can continue working on my phone while the fax goes through
  6. [R19] FAX from iPhone 5/5 · US User friendly: Not free but easy to use with Apple and iPhone
  7. [R29] FAX from iPhone 5/5 · US ✅: Very easy and quick to use
  8. [R14] FAX from iPhone 5/5 · US Works good: Pricey but is fast and reliable
  9. [R17] FAX from iPhone 5/5 · US Flawless: And awesome.
  10. [R22] FAX from iPhone 1/5 · US doesn’t work: the app does not work at all and it is also not free just a very unfortunate piece of garbage
  11. [R24] FAX from iPhone 1/5 · US Don’t do it: First off the day to expire goes until 5 pm yet it made me pay and still isn’t working I’m very disappointed and still fax doesn’t work
  12. [R1] FAX from iPhone 1/5 · US False advertising: Not free after trial period
  13. [R3] FAX from iPhone 3/5 · US Not free: This app isn’t free not even to send one free trial facts. You have to go find a different app that actually is free.
  14. [R4] FAX from iPhone 1/5 · US not free anymore: money hungry with every single app
  15. [R6] FAX from iPhone 3/5 · US Misleading: As someone else commented, this is free to download but not free to send. Which defeats the entire purpose for many people who need to send a single fax.
  16. [R26] FAX from iPhone 1/5 · US Scammer: I would give this app zero stars if I could. I downloaded it for what I believed would be a one-time need and never knowingly signed up for a subscription that renews every two weeks. I never used the app after downloading it, yet I was still charged. When I requested a refund, it was denied despite the fact that the service was never used. The subscription terms were not clear to me, an
  17. [R34] FAX from iPhone 1/5 · US Subscription keeps charging after cancellation: I used one time to fax a document and cancelled subscription. I should not have to pay $33 for a 2 page fax. Keeps charging. I requested refund and get denied
  18. [R42] FAX from iPhone 1/5 · US Charged for no reason: I cancelled this many days before the subscription kicked in and it still charged me
  19. [R52] FAX from iPhone 1/5 · US Charged me even after I cancelled my subscription: I was charged for a renewal several days after I canceled my subscription. I reported the charge to apple who denied my claim. I appealed the decision and they denied it again and told me to contact the developer, Fax. I contacted them via their customer support email. Then they told me they could not help me, and to contact their in-app support c
  20. [R13] FAX from iPhone 1/5 · US Not free: Waste of time, nothing free. I get it but be upfront you have to pay to send a fax.
  21. [R87] eFax® Plus-Pro-Protect 1/5 · US Free Trial Didn’t Work: I was charged a monthly fee the same day I started the free trial. I want my money back…
  22. [R99] eFax® Plus-Pro-Protect 1/5 · US Beware: I signed up for a free trial and was immediately charged. Beware of this app
  23. [R109] eFax® Plus-Pro-Protect 1/5 · US I signed up for the free trial and was charged immediately. Having issues with getting signed up!: Where’s the free trial?
  24. [R115] eFax® Plus-Pro-Protect 1/5 · US Deceptively charges by the minute: I signed up for a 170 page 7 day trial which allegedly is supposed to be free. However, I noticed a $10 charge even though I only sent 85 pages and properly canceled my trial subscription prior to the termination of the seven days. When I called to ask why I was charged $10. I was told that I sent 269 pages because a 30 page fax took nearly 2 hours to send desp
  25. [R73] eFax® Plus-Pro-Protect 1/5 · US SCAM: Customer service can not assist with personal or business accounts. Plus cancellation is unavailable under billing as they instructed. It’s a scam to charge your card
  26. [R28] FAX from iPhone 1/5 · US Scam: Sent fax multiple times and the company I was faxing never received it.
  27. [R32] FAX from iPhone 1/5 · US Doesn’t work: Sent a 12-page fax. It took way longer to send than advertised. Shows a confirmation, but the business said they’ve never gotten got nothing. This app does not work as described.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store