FAX from iPhone
FAX from iPhone is a convenient and easy-to-use app for sending faxes, but it is widely criticized for its high subscription costs, misleading 'free' advertising, and issues with fax delivery and customer support.
FAX from iPhone is a mobile application designed to simplify sending faxes, praised for its convenience and user-friendly interface. However, a significant number of recent reviews highlight concerns about its pricing model, with many users feeling misled by its 'free to download' status and the high cost of its weekly or monthly subscriptions.
What users like
What users complain about
- Not genuinely free; requires a subscription to send faxes after downloadR2R3R5R13
- Very expensive subscription costs, often weekly, which users find unreasonableR7R8R28R40
- Issues with faxes not being received by recipients despite confirmationR48R52R59R64
- Difficulty canceling subscriptions and reports of being charged after cancellationR49R65R82R103
- Lack of a pay-per-fax option, forcing users into expensive subscriptions for infrequent useR274R291R540R628
- Poor or unresponsive customer supportR78R103R206R223
- Some users report issues with fax quality (e.g., tiny size, illegible)R137R510
- Annoying pop-ups for reviewsR12R26
Latest update · v2.13.24
What the developer says changed (the verdict above weighs this against what reviewers report):
– Bug fixes & improvements. *** Have any problems/ideas? Get in touch with us in the app or [email protected] ***
Recurring themes
Who it's for
This app is for individuals who need a convenient way to send faxes from their iPhone and are willing to pay a premium for the service R4R6R7. It could be particularly useful for those who frequently send faxes and find the subscription cost justified by the time and money saved compared to traditional methods R6. However, it is NOT for users looking for a free faxing solution or those who only need to send an occasional fax, as the subscription model is not cost-effective for one-off use R274R540.
Evidence note: The recent reviews skew heavily negative, primarily focusing on the pricing model and perceived false advertising regarding its 'free' status. While positive reviews praise ease of use, they are less frequent in the recent sample. The lifetime rating of 4.78 suggests a more positive overall history, but the recent trend indicates significant user dissatisfaction with current pricing and transparency.
Frequently asked
Is FAX from iPhone truly free to use?
How much does FAX from iPhone cost?
Does the app offer a pay-per-fax option?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R1] Great Fax: Love this fax app! It’s extremely easy to use and straightforward! I can continue working on my phone while the fax goes through
- [R4] Super Convenient: I love the convenience of this app. No traveling to find an office store or post office. It’s quick, accessible and takes all of 5 minutes .
- [R10] User friendly: Not free but easy to use with Apple and iPhone
- [R17] ✅: Very easy and quick to use
- [R6] So Love this service: This service makes it so convenient to send docs and saves me time and money. I would recommend this service for those who work from home for sure
- [R7] So convenient: This app has been a lifesaver! Expensive but worth it .
- [R34] The easiest and most convenient fax app: I have used this app for 2 faxes recently and it is perfect for what I need. I am at home due to illness and having a fax app option is awesome! I think I will keep it!
- [R8] Works good: Pricey but is fast and reliable
- [R15] Easy to use and good price!: Fast efficient and good prices.
- [R41] Extremely Pleased: User friendly, I applaud the professional touch with the cover letter. Appropriate expectations with timeframe for delivery yet always exceeds and is completed well before then Which is awesome.
- [R46] I LOVE THIS APP!: It’s fast and sufficient!!
- [R40] Great fax option but pricey: If you don’t have access to a regular fax machine, this app will work for you and get the job done. The interface is clean, and the built-in document scanner works really well. However, it has an incredibly expensive weekly subscription fee just to send your files. It’s a great lifesaver if you are in a pinch and need to send something immediately, but the high price m
- [R115] Free to Download, Not Free to Send!: This app was working fantastically until my final step. I was able to create a cover sheet, and easily capture my documents without having to upload/resend them. But as soon as I clicked the “send” button, this app wanted to charge me $10 before it would actually send my fax! So, it’s really NOT FREE to use, and I’d give this app zero stars if I could. If they’
- [R2] False advertising: Not free after trial period
- [R3] not free anymore: money hungry with every single app
- [R5] Not Free: Not Free
- [R13] Not free: Waste of time, nothing free. I get it but be upfront you have to pay to send a fax.
- [R28] Good: This app really works however, the pricing of it is too high
- [R48] Don’t do it: First off the day to expire goes until 5 pm yet it made me pay and still isn’t working I’m very disappointed and still fax doesn’t work
- [R52] Scam: Sent fax multiple times and the company I was faxing never received it.
- [R59] It really is a scam: Takes 2 to 3 minutes per page or sometimes more. So you send a fax it says sending and you can watch the dots. Then it will say recipients machine isn’t receiving.. for 10 freaking dollars a week, it should work flawlessly. But it can’t, won’t, and never will, fax anything. because it’s a freakin scam.
- [R64] Doesn’t work: Sent a 12-page fax. It took way longer to send than advertised. Shows a confirmation, but the business said they’ve never gotten got nothing. This app does not work as described.
- [R49] Scammer: I would give this app zero stars if I could. I downloaded it for what I believed would be a one-time need and never knowingly signed up for a subscription that renews every two weeks. I never used the app after downloading it, yet I was still charged. When I requested a refund, it was denied despite the fact that the service was never used. The subscription terms were not clear to me, an
- [R65] Subscription keeps charging after cancellation: I used one time to fax a document and cancelled subscription. I should not have to pay $33 for a 2 page fax. Keeps charging. I requested refund and get denied
- [R82] Charged for no reason: I cancelled this many days before the subscription kicked in and it still charged me
- [R103] Charged me even after I cancelled my subscription: I was charged for a renewal several days after I canceled my subscription. I reported the charge to apple who denied my claim. I appealed the decision and they denied it again and told me to contact the developer, Fax. I contacted them via their customer support email. Then they told me they could not help me, and to contact their in-app support c
- [R274] It works but it’s too expensive: A subscription model doesn’t work for something as rare as a fax. This should be pay per fax, maybe 10p at most.
- [R291] Pricing Policy no good: The app works, and is a clever and useful thing. But why have they now got a minimum spend of £10? I rarely send faxes, so spending £10 to buy the ability to send lots of faxes is no use to me. I guess they’re not after people like me, but if it was possible, say, to buy a one-off for £2, I would imagine the odd £2 from people like me would add up. Instead, my money will go
- [R540] Overpriced: I needed to send one fax. To do that you have to spend at least 12.99. Most people don’t need a plan. They need a pay as you go per fax plan.
- [R628] C’est cher: Un prix raisonnable à l’unité serait apprécié tsé genre 0.75 le fax envoyé Ou encore un forfait à la journée
- [R78] Don’t Waste Your Money: App is able to send fax but receiving fax is another story. After waiting a week for a fax I tested the number they assigned me and of course it doesn’t work and the fax report gives a “no answer” error code. Contacted customer service and yet ghosted with no reply or refund for an app that does not do what it says it does.
- [R206] Do not get this app: I had to get this app and subscribe to get an important fax sent to my doctor. It never sent and when I reached out to customer service they did nothing. They didn’t refund me, they didn’t offer to try to send it again. NOTHING. So not waste your momey
- [R223] Terrible: The tech support does not work at all. Tried to talk with Aleks was waiting for her response for 40 minutes. And she was only wrote the first message. Oh hello let me check this for you. A Joke… I just tried to restore my purchase on laptop and another iPhone. And it doesn’t work at all either.
- [R137] did not work: my fax was illegible
- [R510] Fax size: I enjoy ease of use however size is really tiny for the receivers. So I get a lot of complaining from my recipients. Is there a way to increase size when only using for my phone? I don’t have any other Apple products so can only use for my phone, which is a huge jump off of the app.
- [R12] Too many pop ups.: It's annoying to be asked to provide a review every 10 seconds.
- [R26] False Advertising: This App was free to download, easy to set up, then asked for the first review before a fax could be sent. Initially, I gave a 5 star review for ease of use, and then the app required that I pay almost $10 to actually send the fax. Major bait and switch…and $10 to send a fax?!?! I am taking the time to review again. Buyer beware, the high reviews are not genuine.
- [R20] Free?: Garbage app. Claims to be free but isn’t. Don’t waste your time. Just another predatory subscription service banking on your forgetting about it or making it ridiculously frustrating to cancel. Hard pass. And they will say it is “free to download” as if that’s supposed to be some kind of incentive; newsflash: they are all free to download. No one cares they can download it for free if the
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store