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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Sharecare vs Included Health

Sharecare 4.6★ · Free + IAP 40
Winner Included Health
Included Health 4.9★ · Free to download 65

Included Health is the better choice for direct healthcare services, despite some service and app issues, while Sharecare struggles significantly with app stability and user experience.

Full reviews: Sharecare · Included Health

Included Health offers convenient telehealth and provider finding, though users report issues with appointment notifications and customer service. Sharecare, while having good content, is plagued by severe app performance problems, including freezing, crashing, and syncing issues.

Head to head

Features & Content edge: Included HealthR2R5R8R20
Sharecare Sharecare offers health tracking, challenges, and educational content, with users appreciating its ability to help them keep track of health and motivate them R5R8R20. However, some features like the 'Real Age' test are considered a 'joke' R2, and the app's layout can be illogical, making it hard to navigate and find information .
Included Health Included Health provides telehealth appointments, provider search, and management of family care and insurance information R67. Users praise its convenience for virtual visits and finding specialists R67. However, some find it redirects to other apps for prescriptions or insurance details , and the provider search can be unhelpful, suggesting distant facilities .
Ease of Use & Reliability (App Performance) tieR3R4R6R7
Sharecare Sharecare is widely criticized for severe performance issues, including constant freezing, crashing, slowness, and glitches R3R4R6R7. Users report difficulty logging in, syncing data, and completing tasks due to these bugs R19. Many recent reviews highlight a significant decline in app functionality R25.
Included Health Included Health generally offers an easy-to-use interface . However, it also suffers from app glitches, login issues, and unresponsiveness . Users specifically mention problems joining or rejoining appointments, with calls ending immediately R61.
Customer Support & Service tieR47R57R61R63
Sharecare Sharecare users report significant frustration with customer service, citing unresponsiveness via phone, email, and chat R47R57. Some users have given up trying to resolve issues due to lack of support R47R57.
Included Health Included Health's customer support receives mixed reviews. While some users praise helpful and professional 1-on-1 support , many others describe support as 'useless,' slow to respond, or unable to resolve issues R61R63. There are also complaints about providers missing appointments without notice R68.
Price & Value tieR1R4R19R25
Sharecare Sharecare is often used through employers for wellness incentives and credits R1R4R25. Users value the rewards program as a bonus for health management R60. However, issues with points not transferring or challenges not working correctly can diminish this value R1R19.
Included Health Included Health is valued for saving time and money, especially for virtual urgent care R67. However, some users report being charged for missed appointments due to app bugs or lack of notifications . There are also claims of it being a 'money grab' or sending users to urgent care after delays .
Pick Sharecare if

you primarily need a health tracking app with wellness content and employer incentives, and are willing to tolerate significant app performance issues R5R8R20.

Pick Included Health if

you need convenient access to telehealth services, help finding providers, and a centralized place for family health information, and can overlook occasional app glitches and customer service delays R67.

Evidence note: Sharecare's lifetime rating is significantly higher than its recent reviews suggest, indicating a decline in user satisfaction. Many recent reviews for Sharecare are 1-star and focus on severe app functionality issues, which contrasts with its overall 4.57 rating R3R4R7. Included Health also has a high lifetime rating but a notable number of recent negative reviews regarding app bugs and service issues.

Frequently asked

Does Sharecare offer incentives?
Yes, Sharecare offers incentives and a rewards program, often through employers, which users appreciate as a bonus for taking care of their health R4R60. However, some users report that incentives are no longer available or that points do not transfer correctly R1R19.
Is Included Health reliable for virtual appointments?
Included Health can be reliable for virtual appointments, with many users praising the convenience and quality of providers R67. However, a significant number of users report issues with calls ending immediately, inability to rejoin, providers missing appointments, and long wait times to connect with a doctor R61R63R68.
What are the main problems with the Sharecare app?
The main problems with the Sharecare app are constant freezing, crashing, extreme slowness, and numerous glitches that make it unusable for many users R3R4R6R7. Users also report issues with data syncing, logging in, and completing challenges .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Sharecare 4/5 · US Works well but…: the Real Age is a joke!
  2. [R5] Sharecare 5/5 · US Useful: Easy to use, easy to track
  3. [R8] Sharecare 5/5 · US My note: It helps me keep track and remember what helps me
  4. [R20] Sharecare 5/5 · US Excellent care: Excellent way to take care of health in planned way.
  5. [R3] Sharecare 3/5 · US Constant freezing/crashes: I don't know how this app has close to 5 stars. Great content, easy tracking, and very helpful/useful...when it works. But it constantly freezes and I have to restart the app. I've been using this (through work) for 4+ years across different phones and it's always been this way.
  6. [R4] Sharecare 2/5 · US Bugs: Every time I try to use this app it locks up on me. It’s very try frustrating. Please fix this especially since workplaces incentivize using the app to get money toward wellness items.
  7. [R6] Sharecare 3/5 · US So laggy!: We use this for my employer and it’s gotten sooo laggy this year it’s unusable. Even if you can get it to allow you to select your data, if you put “yes” it saves “no”
  8. [R7] Sharecare 1/5 · US Terrible: Terribly slow. Glitches all the time. Unusable.
  9. [R47] Sharecare 1/5 · US Awful Customer Service: No one ever answers the phone, emails or chats. I have tried to sign up through my employer for 3 years. I get so frustrated with customer service I gave up.
  10. [R57] Sharecare 1/5 · US Nobody to talk to when you have issues: I haven’t been able to find any place to get help with the app, I am missing a key feature that everyone else I know has and I don’t have a way to get it resolved.
  11. [R61] Included Health 1/5 · US Pray it works when you need it: Every single time we try to join an appointment the call ends immediately, and there is ZERO way to rejoin. Their support is absolutely useless. They’ve known about this issue for MONTHS and done NOTHING to address it.
  12. [R63] Included Health 3/5 · US 2 opposite experiences in one day: I logged on to the included health website and was in the waiting room. I then noticed I received a appt summary but I did not receive a notice saying my provider was ready. I got on the message chat. AI transferred me to someone named Kamila who said there was a 7-9 minute wait for tech. That was at 1:00 pm. Tech finally reached out at 2:14. Though I kep
  13. [R1] Sharecare 1/5 · US No incentives anymore.: No incentives anymore to get points like the Engage app or Sharecare had last year.
  14. [R19] Sharecare 2/5 · US Points is visits: Rarely do the points transfer from wellness, dental visits to Sharecare. Takes to long to get points and every year I’m emailing for points due to past preventative care visits. And I don’t sit in smoking sections yet it is making me older and it is suggested I sit in nonsmoking sections yet in the real age test! Algorithm is off or not accurate
  15. [R25] Sharecare 1/5 · US It’s sooooo slow!: [4/11/26 update - some days ok, most days it freezes and is not usable. And why would I contact you to discuss when most reviews are about the same slow, laggy, freezing app. It’s frustrating when our benefits credits depends on us using this app. How does it have a 4.6 rating? It used to work well and I guess most reviews older.] Whenever an update happened a few months ago (n
  16. [R60] Sharecare 5/5 · US Reward: The rewards program is a bonus to taking care of yourself!
  17. [R67] Included Health 5/5 · US Included Health is a Game Changer- Highly recommend: Included Health is a game changer. Having the ability to contact a provider over telehealth makes life so much easier. It saves time it helps me get my medicine in an efficient and effective way. Highly recommend using Included Health. All of their providers have been fantastic.
  18. [R68] Included Health 1/5 · US Providers drop off or no show: This platform is as bad or worse than when I used it in 2021, especially for mental health services. Providers consistently no show or drop off appointments only to never reappear and it is so frustrating and a complete waste of time. My new insurance uses them again, so I decided to give them another shot and it’s just as bad. Absolutely no accountability for when p

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store