Included Health

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R4] 5/5 · US Included Health is a Game Changer- Highly recommend: Included Health is a game changer. Having the ability to contact a provider over telehealth makes life so much easier. It saves time it helps me get my medicine in an efficient and effective way. Highly recommend using Included Health. All of their providers have been fantastic.
2. [R32] 5/5 · US Sinus infection: I definitely would recommend doing the virtual unless it’s an emergency. Make sure that you go in but if it’s minor like a sinus infection, coughing cold, I highly recommend doing the virtual. They treat you with sensitivity end up most care.
3. [R79] 5/5 · US Great App for virtual visits: Makes urgent care visits easy
4. [R72] 5/5 · US Flu great help: Solves my issue without having ti leave my home!
5. [R1] 5/5 · US Easy: This is an easy to use and convenient app. I love being able to book different aero when needed and having my family’s care managed in one central location.
6. [R3] 5/5 · US Easy so far: Just getting started but it seems user friendly enough for any age
7. [R10] 5/5 · US Smooth app features: I’ve been pleased with the ease of use.
8. [R11] 5/5 · US Great app: Easy to use
9. [R6] 5/5 · US Dr. Kennedy: Very helpful! I would have remained in pain today.
10. [R12] 5/5 · US Good doctor: Excellent doctor
11. [R13] 5/5 · US ⭐️⭐️⭐️⭐️⭐️: Doctor visit went amazing
12. [R15] 5/5 · US Excellent Health Resource: I love the 1 on 1 Support that you get from the team they follow up with you and ensure that they are leading your expectations and that you are taking care of in a professional manner
13. [R14] 5/5 · US Awesome: This app is so easy to use. It’s amazing. I can find everything I need for my insurance cards and very easy for me to navigate through all the different settings.
14. [R22] 5/5 · US Easy to Use App: App is easy to use and helpful in finding claim information, billing, and navigation assistance.
15. [R36] 5/5 · US Doctor recommendation: In a very stressful time, IH helped me find the best doctor in the area to perform a lumpectomy. My experience was incredible. They assisted with records collection, found a highly skilled doctor that also had a great bedside manner. Very glad to have Included Health on my side.
16. [R2] 1/5 · US Pray it works when you need it: Every single time we try to join an appointment the call ends immediately, and there is ZERO way to rejoin. Their support is absolutely useless. They’ve known about this issue for MONTHS and done NOTHING to address it.
17. [R27] 1/5 · US Horrible: Always says error , try again. Can not access even with the help of support.
18. [R40] 1/5 · US Log in issues: I have continuously tried to log into this app after I’m creating my account like I was prompted to do so unfortunately every single time that I try to login, it kicks me back to the home screen prompting for me to login again this is a waste of time. This is a useless app. This is a useless service if you cannot use it unfortunately I believe that my company should just drop it all
19. [R44] 1/5 · US ERROR WHILE LOGGING IN: Trying to log into my account both via the app and on the browser but it’s not letting me log in. Tried calling support, they said it’s an error from their end as well. Please fix this asap.
20. [R17] 3/5 · US 2 opposite experiences in one day: I logged on to the included health website and was in the waiting room. I then noticed I received a appt summary but I did not receive a notice saying my provider was ready. I got on the message chat. AI transferred me to someone named Kamila who said there was a 7-9 minute wait for tech. That was at 1:00 pm. Tech finally reached out at 2:14. Though I kep
21. [R24] 2/5 · US Poor CS: Got billed for occasions that were beyond my control and no one has been a help in getting resolved.
22. [R47] 1/5 · US App sucks and the support if you chat/ call is useless: Had a baby and you have to go through them to get a breast pump. I had to call because the app didn’t do it then they said I had to be enrolled into some program to have a nurse on my account to check in in order to order it. I did so I could get the breast pump even tho I already had a team during my pregnancy I went through directly so I di
23. [R23] 1/5 · US Providers drop off or no show: This platform is as bad or worse than when I used it in 2021, especially for mental health services. Providers consistently no show or drop off appointments only to never reappear and it is so frustrating and a complete waste of time. My new insurance uses them again, so I decided to give them another shot and it’s just as bad. Absolutely no accountability for when p
24. [R28] 1/5 · US Provider missed two appointments: My doctor missed two appointments in a row. The first time I went to login to my appointment and noticed that my appointment had disappeared. Called into support and they said the doc called in sick. Cool thanks for the heads up or at least try to get me another appointment that day. Nope to either of those. Second time I logged into my appointment and waited for
25. [R97] 1/5 · US Cancelling appointment for no reason!: They are cancelling appointments for no reason! Be aware!
26. [R29] 1/5 · US Garbage Service: 5 minutes late means they’ll charge you 8x what you would’ve paid if you were on time. Trash service.
27. [R38] 2/5 · US Great-Except upcoming appointment notifications are non-existent.: Pretty unhappy I got charged for a missed appointment I had no idea I even had. The app is buggy and clearly lacks courtesy notifications via text, push or email notifications. This is outside of normal practice with local services which always ask to either confirm the appointment or provides a 24-48 hour notice prior to the appoi
28. [R69] 1/5 · US Scam: Got charged even though I never booked an appointment or even consulted a doctor. Terrible customer service.
29. [R5] 1/5 · US Completely useless: Complete sham app, doesn’t do much except redirecting you to install more apps. Prescriptions only show up after approval, medications requests require OptumRx app, managing health insurance requires blueprint portal. Current claims won’t be seen until they are approved. This app is a classic example of corporate greed that overtakes health industry
30. [R9] 4/5 · US Great app for seeing all the details: The app makes it easy to see all the details in one place. It would be great if these details can be exported for flex spending claims.
31. [R146] 1/5 · US Awful: App is awful. Constant spinner due to how slow everything loads, persistent badge even though I’ve gone through every section and have no pending info and it’s organized horribly. When I log in I don’t want to focus on cultural care I want to know my claims, where my deductible is at, maybe grab my id card, instead I have to dig through menus to try and find what I want. Very non-intuitive.
32. [R35] 4/5 · US Took a long time to connect Dr: It took more than a few hours to connect to Dr while it says five minutes wait time on the screen. once Dr was assigned it was quick
33. [R104] 1/5 · US Don’t bother: I wasted three days to receive a confirmation that I needed to go to urgent care or emergency. Waiting three days was a waste of time to confirm that I needed to go to urgent care or emergency.
34. [R227] 2/5 · US Referral took 13 DAYS to send: The doctors are great and convenient to see. But it took the Referral team 13 DAYS to actually send over the referral after seeing doctor, which is ridiculous given that my issue needs physical therapy and have pain involved.....
35. [R59] 1/5 · US Doesn’t work: Login doesn’t work. Just keeps telling me I already have an account (yeah, I know that) and redirects me to login again. Like Groundhog Day.
36. [R107] 1/5 · US Can’t log in: This is the new dr on demand. I’m sure it’s great once I get in, but I can’t log in. Inaccessibility of a medical treatment sounds like something administration should really want to fix.
37. [R70] 1/5 · US Terrible: Included Health is terrible from A to Z. The app is unreliable, the staff is unhelpful (8+ messages to get a list of providers). Grand Rounds used to be better, ever since Included Health absorbed them and Dr On Demand, the service is terrible. I’ll be letting my employer know so that we can hopefully pivot away from them.
38. [R122] 1/5 · US Takes forever to review claim cases: While you can schedule appointments and do all the services in the app, when things actually go wrong, they have no way to support any issue and they refuse to provide a phone number for member to reach out the right party. It also seems to be a one stop shop for many medical needs until you reach out their customer service and realize they say they are only su
39. [R114] 1/5 · US Visits don’t work: The app won’t let you join your visits. You can reinstall the app, change the WiFi you’re on. Won’t work. If you’re even 3 minutes behind schedule and can’t get it to load. They take away your appointment entirely and try to charge you 30 for “missing“ it. I’m so done.