Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Sharecare

30
User verdict / 100 High confidence In trouble

Sharecare, an app often mandated by employers for wellness incentives, is currently plagued by severe technical issues like freezing, crashing, and slow performance, making it largely unusable for many despite its potential for health tracking and motivation.

4.6★ lifetime (9,116) Free + in-app purchases since 2017 by Sharecare, Inc. updated 0.2 mo ago recent negative 65% 120 reviews across 4 regions
App Performance Tracking & Syncing Employer Incentives User Interface & Navigation Content & Motivation
5★51
4★14
3★23
2★53
1★112
recent reviews across 4 regions, vs the 4.6★ lifetime average

Sharecare is a health and fitness app designed to help users track health metrics, participate in challenges, and access wellness content, often incentivized by employers. Recent user reviews indicate a significant decline in functionality, with widespread reports of the app freezing, crashing, and being extremely slow, hindering users' ability to engage with its features and earn rewards.

What users like

  • Motivates users to stay healthy and achieve goals, especially through employer programs and challengesR54R100R102R104
  • Offers useful content, tools, and information for health and wellnessR9R38R42R59
  • Easy to use and navigate when functionalR15R42R93R101
  • Helps users keep track of health stats and information in one placeR15R16R42R89

What users complain about

  • App frequently freezes, crashes, or is extremely slow, rendering it unusable for manyR2R3R4R6
  • Issues with tracking and syncing data, including steps, Green Days, and historical entriesR20R23R24R40
  • Difficulty logging in or signing up, including problems with two-factor authentication and banner obscuring contentR28R30R32R34
  • Rewards and incentives program has issues, including missing points, difficulty redeeming, and removal of incentivesR1R8R12R39
  • Poor user interface and navigation, making it hard to find features or complete tasksR29R32R43R55
  • Problems with forms and documents, such as inability to download or print biometric screening formsR19R125
  • Lack of customer support or difficulty getting issues resolvedR25R31
  • Inaccurate or questionable health information, such as the 'Real Age' test or BMI calculationsR5R8R253

Latest update · v2.65.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Bug fixes and stability improvements.

Recurring themes

App Performance negative
Many users report the app constantly freezing, crashing, or being extremely slow to load and respond, making it difficult or impossible to use its features. This directly contradicts the developer's notes about 'bug fixes and stability improvements'.R2R3R4R6
Tracking & Syncing negative
Users experience problems with the app accurately tracking activities like steps, logging 'Green Days,' or syncing with external health apps (Apple Health, Apple Watch). There are also issues with entering or saving historical data.R20R23R24R40
Employer Incentives mixed
Many users are motivated to use the app because their employers incentivize participation for wellness credits or rewards. However, issues with the app's functionality, reward redemption, and changes to the incentive program cause frustration.R1R2R8R11
User Interface & Navigation negative
Reviewers find the app's interface unintuitive, poorly designed, and difficult to navigate. Problems include obscured content, too many clicks for simple tasks, and difficulty finding specific features like challenges or applying credits.R29R30R32R34
Content & Motivation positive
Despite technical issues, many users appreciate the app's content, educational resources, and its ability to motivate them towards health goals. They find it helpful for staying on track and learning about health.R9R16R38R54

Who it's for

Sharecare is for individuals whose employers offer it as part of a wellness program with incentives, and who are willing to tolerate significant technical issues for the potential benefits R2R11. It is not for users seeking a reliable, bug-free health tracking experience or those who rely on seamless integration with other health apps R3R4R6R24.

Evidence note: The recent reviews skew heavily negative, focusing almost exclusively on performance issues and bugs. While there are positive comments about the app's concept and motivational aspects, these are often overshadowed by frustration with its current functionality. The high lifetime rating of 4.57 suggests the app was once much more stable, but the recent trajectory is clearly negative, with many long-term users noting a decline in quality.

Frequently asked

Why is the Sharecare app freezing and crashing?
Many recent users report that the Sharecare app frequently freezes, crashes, or is extremely slow to load, making it difficult to use its features R2R3R4R6.
Does Sharecare integrate with Apple Watch or other step trackers?
Some users report issues with Sharecare linking to their step trackers like Apple Watch or Apple Health, with the app either kicking them out, not syncing automatically, or requiring manual entry R24R40R48R65.
Can I earn rewards or incentives with Sharecare?
Yes, many users utilize Sharecare through employer-sponsored wellness programs to earn points or credits towards rewards, but some report issues with points not transferring, difficulty redeeming rewards, or a lack of incentives compared to previous versions R1R2R8R12.
Is the 'Real Age' test accurate in Sharecare?
Some users find the 'Real Age' test to be inaccurate or a 'joke,' with algorithms sometimes providing questionable results R5R8R159.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R54] 5/5 · US App: The App is quite motivating
  2. [R100] 5/5 · US Keeping me on track.: This app is so nice and convenient. Giving me all the information and tools I need to be successful in my health journey and it encourages me to do well so that I can be well by keeping me on track. This program makes it easy for one to achieve their goals through accountability and with the help of coaching calls it really gives you a great sense of health minded accomplishm
  3. [R102] 5/5 · US Staying healthy: Easy to use and helps keep you motivated and achieve your goals
  4. [R104] 5/5 · US Health on point: I really love this app through my work. It has helped me stay on track with my health and lose 55 lbs so far!!
  5. [R9] 3/5 · US Constant freezing/crashes: I don't know how this app has close to 5 stars. Great content, easy tracking, and very helpful/useful...when it works. But it constantly freezes and I have to restart the app. I've been using this (through work) for 4+ years across different phones and it's always been this way.
  6. [R38] 5/5 · US Excellent care: Excellent way to take care of health in planned way.
  7. [R42] 5/5 · US Easy to use: It keeps track of your health and you can update any information as needed
  8. [R59] 5/5 · US Review: Fantastic educators…
  9. [R15] 5/5 · US Useful: Easy to use, easy to track
  10. [R93] 5/5 · US Love it!: Great app, great programs and the UI not only looks great but makes it easy to understand and use unlike other healthcare (payor) apps. Love it, just would be the best if it had a better way to compare doctors!
  11. [R101] 5/5 · US Easy: This is so convenient and easy to use! Great to be in the loop with my health.
  12. [R16] 5/5 · US My note: It helps me keep track and remember what helps me
  13. [R89] 4/5 · US RR survey Review: Sharecare app provides simple means of storing and syncing my daily health stats as well as my periodic biometric data. However its interactive display interface with my iPhone SE fails to correctly display its content for readability.
  14. [R2] 2/5 · US Bugs: Every time I try to use this app it locks up on me. It’s very try frustrating. Please fix this especially since workplaces incentivize using the app to get money toward wellness items.
  15. [R3] 1/5 · US Terrible: Terribly slow. Glitches all the time. Unusable.
  16. [R4] 1/5 · US App will not load: App will not load, or once it does you can’t select after a few clicks through. Can’t really even use it. Already tried uninstalling and reinstalling.
  17. [R6] 1/5 · US too many glitches: the app barely loads. there are too many glitches that the app is basically not functional.
  18. [R20] 2/5 · US App has gotten slower and buggier over the past year: I've been using this app off and on for two years. I had no problems really until I opened it and started using it again this January. Everything is slow to load in the app. Tracking Green Days is a frustrating struggle because sometimes the app bugs out, including just straight-up not recording your responses. For example, I've had it happen m
  19. [R23] 2/5 · US Site glitches: Due to the app glitching and freezing, I was unable to complete my first challenge. It also wasn’t syncing my steps with my apple app. This has happened three times this year and intermittently last year.
  20. [R24] 3/5 · US Cashes: App crashes a lot and used to link to my step tracker automatically without me having to enter them. Now it doesn’t.
  21. [R40] 3/5 · US Not impressed: I just started using it today because of the company I work for but for some reason when I try to link the “tracking” to my Apple Watch and / or “health” app in my phone the app kicks me out? I have to manually enter the steps which I guess isn’t terrible but seems a little like running in circles. I may forget to do it one night and not get credit? Idk, it seems odd.
  22. [R28] 5/5 · US Does not work: Any attempt to sign in with required 2 factor authentication results in an error. Useless.
  23. [R30] 1/5 · US Unable to use: App has a bug where there's a banner that covers the whole screen but it's formatted to where the exit button is off the screen. Can't get into the app whatsoever.
  24. [R32] 1/5 · US Meaningless app: I don’t think I ever learned a thing or was motivated to do anything because of this app. The interface is so poorly designed that it’s very hard to find things. I only open the app to make a few unnecessary clicks to earn credits. Recently I was logged out by the app, and unable to login because it doesn’t offer SSO login like the website.
  25. [R34] 1/5 · US Page doesn’t load: I have to use this app for my health insurance but it doesn’t work. When I log in there is a black message banner at the top of the page that doesn’t allow me to navigate anything on the app. Poor design.
  26. [R1] 1/5 · US No incentives anymore.: No incentives anymore to get points like the Engage app or Sharecare had last year.
  27. [R8] 2/5 · US Points is visits: Rarely do the points transfer from wellness, dental visits to Sharecare. Takes to long to get points and every year I’m emailing for points due to past preventative care visits. And I don’t sit in smoking sections yet it is making me older and it is suggested I sit in nonsmoking sections yet in the real age test! Algorithm is off or not accurate
  28. [R12] 1/5 · US Frustrated: For one instance, If I join a quarterly challenge, I’m never allowed to finish because it automatically shows I’m finished. I’ve been frustrated from day one and yes I’ve talked to different folks with support.
  29. [R39] 1/5 · US Not working: Won’t let me redeem my reward
  30. [R29] 2/5 · US Poor User Experience: Whenever I use the app, it always freezes and I have to close and reopen or it takes over 30 seconds to render the page I am trying to open. Additionally the historical conversation tracking with a Sharecare specialist is not intuitive so I have to scroll through multiple conversations to get to my information. Also when there are pop ups in the app they show off screen and I
  31. [R43] 2/5 · US Hard: Hard to understand
  32. [R55] 2/5 · US Impossible to find what you’re looking for: This app has a lot of resources, but even after using it for years, I still can’t find what I’m looking for on a daily basis such as the details of the current challenge. Please organize the site!
  33. [R19] 3/5 · US Biometric screening form: I tried to download the biometric screening form via my phone and print it, but you can’t. I went to the website and tried to download it, but it gives you an error message. Would be nice if the system actually worked where I could print out the documents that I need to receive the credits I’m owed. Please fix your system.
  34. [R125] 3/5 · US Mostly good, but a few issues: I’d give it a 5 if it not for these issues. Why is this app not available for the iPad? Makes no sense especially because of the second issue - the size of some content is too small, especially when the app opens a web page within the app (like the forms that open to print the biometric forms). Then thirdly, once you get the biometric form in the app, there is NO W
  35. [R25] 1/5 · US Awful Customer Service: No one ever answers the phone, emails or chats. I have tried to sign up through my employer for 3 years. I get so frustrated with customer service I gave up.
  36. [R31] 1/5 · US Nobody to talk to when you have issues: I haven’t been able to find any place to get help with the app, I am missing a key feature that everyone else I know has and I don’t have a way to get it resolved.
  37. [R5] 4/5 · US Works well but…: the Real Age is a joke!
  38. [R253] 3/5 · AU Not sure… but indicative perhaps.: This is an interesting app. I wanted to give direct feedback but perhaps a review is easier. The units of measurement in the surveys don’t seem to be specified. I assumed it was a US based company so entered info accordingly. Feedback about diet and BMI also seem quite skewed. Perhaps adding questions about body type might improve BMI problems (well known as indi
  39. [R11] 1/5 · US It’s sooooo slow!: [4/11/26 update - some days ok, most days it freezes and is not usable. And why would I contact you to discuss when most reviews are about the same slow, laggy, freezing app. It’s frustrating when our benefits credits depends on us using this app. How does it have a 4.6 rating? It used to work well and I guess most reviews older.] Whenever an update happened a few months ago (n
  40. [R48] 1/5 · US Doesn’t log my iPhone health app activity: Finally just gave up
  41. [R65] 2/5 · US iPhone 16e Crash: When clicking ‘track,’ the app crashes every time. I’m unable to connect my watch to the app because of this.
  42. [R159] 5/5 · US Fantastic app: Love the app, the real age test is amazing

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store