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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Sharecare vs Terryberry Be Well

Sharecare 4.6★ · Free + IAP 40
Winner Terryberry Be Well
Terryberry Be Well 4.6★ · Free to download 45

Both Sharecare and Terryberry Be Well suffer from significant technical issues, but Terryberry Be Well has a slight edge due to its slightly better reliability in syncing with devices, despite its own frequent problems.

Full reviews: Sharecare · Terryberry Be Well

Sharecare and Terryberry Be Well are both wellness apps often used for employer-sponsored programs. While both aim to motivate users and track health data, they are plagued by widespread reports of freezing, crashing, and syncing issues, making consistent use difficult for many users.

Head to head

Features & Content edge: SharecareR2R8R19R20
Sharecare Sharecare offers features like RealAge tests, tracking for various health metrics, challenges, and coaching calls, with users appreciating the content and tools for health management R2R8R20. However, some find the RealAge test inaccurate and the interface cluttered, making it hard to navigate or utilize all features R2R19.
Terryberry Be Well Terryberry Be Well focuses on tracking steps, challenges, and team competitions, which some users find motivating and enjoyable . However, users report limitations in device syncing options and a lack of customization for profiles .
Ease of Use & Interface tieR3R4R5R6
Sharecare Sharecare is described as easy to use and track by some R5, but a significant number of recent reviews highlight a poor user experience due to constant freezing, lagging, crashes, and difficulty navigating R3R4R6R7. Issues include forms that can't be printed, off-screen pop-ups, and an illogical layout .
Terryberry Be Well Terryberry Be Well is generally considered user-friendly and intuitive by some , but many users find the app frustrating and not user-friendly due to frequent logging out, slow performance, and difficulties in navigation .
Reliability & Performance edge: Terryberry Be WellR3R4R6R7
Sharecare Sharecare has severe reliability issues, with numerous reports of the app freezing, crashing, being slow, and failing to load R3R4R6R7. Users also experience problems with step tracking, syncing with other devices, and saving data R12R15.
Terryberry Be Well Terryberry Be Well also struggles with reliability, particularly concerning syncing steps with devices like Apple Watch, Fitbit, and Garmin . Users frequently report being logged out, login failures, and the app being non-functional after updates .
Support & Incentives tieR1R4R19R25
Sharecare Sharecare is used for employer incentives and wellness programs R1R4R25. However, users report issues with points not transferring correctly, challenges not working, and poor customer service with unanswered calls, emails, and chats R1R19.
Terryberry Be Well Terryberry Be Well is also used for work challenges and incentives . Users complain about slow and unhelpful customer service, with some resorting to manual input due to lack of resolution R107R118. There are also concerns about self-reporting in challenges leading to suspected cheating .
Pick Sharecare if

Pick Sharecare if you value a broader range of health content and coaching, and are willing to tolerate significant app performance issues for the potential benefits of employer-sponsored wellness programs R20.

Pick Terryberry Be Well if

Pick Terryberry Be Well if your primary use case is participating in step challenges and team competitions, and you are prepared to troubleshoot frequent syncing and login issues .

Evidence note: Both apps have a high lifetime rating, but a significant portion of recent reviews for both are highly negative, indicating a decline in app performance and user satisfaction over time. The free-to-download nature of both apps, often tied to employer wellness programs, means users may be 'forced' to use them, potentially skewing reviews towards frustration with mandatory usage and technical issues rather than a voluntary choice.

Frequently asked

Do these apps reliably track steps and sync with other devices?
No, both Sharecare and Terryberry Be Well have widespread and frequent issues with reliably tracking steps and syncing with external devices like Apple Watch, Fitbit, and Garmin (R12, R15, R45, R56 for Sharecare; , , , , , , , , , R107, for Terryberry Be Well).
Are there common performance issues with Sharecare and Terryberry Be Well?
Yes, both apps are frequently reported to freeze, crash, be slow, and fail to load, making them difficult or impossible to use for many users (R3, R7, R13, R25, for Sharecare; , , , , for Terryberry Be Well).
Is customer support responsive for these apps?
Users report that customer support for both apps is often unresponsive or unhelpful; Sharecare users mention unanswered calls, emails, and chats R47R57, while Terryberry Be Well users describe slow assistance and generic troubleshooting R107R118.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Sharecare 4/5 · US Works well but…: the Real Age is a joke!
  2. [R8] Sharecare 5/5 · US My note: It helps me keep track and remember what helps me
  3. [R19] Sharecare 2/5 · US Points is visits: Rarely do the points transfer from wellness, dental visits to Sharecare. Takes to long to get points and every year I’m emailing for points due to past preventative care visits. And I don’t sit in smoking sections yet it is making me older and it is suggested I sit in nonsmoking sections yet in the real age test! Algorithm is off or not accurate
  4. [R20] Sharecare 5/5 · US Excellent care: Excellent way to take care of health in planned way.
  5. [R3] Sharecare 3/5 · US Constant freezing/crashes: I don't know how this app has close to 5 stars. Great content, easy tracking, and very helpful/useful...when it works. But it constantly freezes and I have to restart the app. I've been using this (through work) for 4+ years across different phones and it's always been this way.
  6. [R4] Sharecare 2/5 · US Bugs: Every time I try to use this app it locks up on me. It’s very try frustrating. Please fix this especially since workplaces incentivize using the app to get money toward wellness items.
  7. [R5] Sharecare 5/5 · US Useful: Easy to use, easy to track
  8. [R6] Sharecare 3/5 · US So laggy!: We use this for my employer and it’s gotten sooo laggy this year it’s unusable. Even if you can get it to allow you to select your data, if you put “yes” it saves “no”
  9. [R7] Sharecare 1/5 · US Terrible: Terribly slow. Glitches all the time. Unusable.
  10. [R1] Sharecare 1/5 · US No incentives anymore.: No incentives anymore to get points like the Engage app or Sharecare had last year.
  11. [R25] Sharecare 1/5 · US It’s sooooo slow!: [4/11/26 update - some days ok, most days it freezes and is not usable. And why would I contact you to discuss when most reviews are about the same slow, laggy, freezing app. It’s frustrating when our benefits credits depends on us using this app. How does it have a 4.6 rating? It used to work well and I guess most reviews older.] Whenever an update happened a few months ago (n
  12. [R12] Sharecare 3/5 · US Cashes: App crashes a lot and used to link to my step tracker automatically without me having to enter them. Now it doesn’t.
  13. [R15] Sharecare 3/5 · US Not impressed: I just started using it today because of the company I work for but for some reason when I try to link the “tracking” to my Apple Watch and / or “health” app in my phone the app kicks me out? I have to manually enter the steps which I guess isn’t terrible but seems a little like running in circles. I may forget to do it one night and not get credit? Idk, it seems odd.
  14. [R45] Sharecare 2/5 · US Site glitches: Due to the app glitching and freezing, I was unable to complete my first challenge. It also wasn’t syncing my steps with my apple app. This has happened three times this year and intermittently last year.
  15. [R56] Sharecare 4/5 · US Third party APPs: Have you tried syncing with apple or Samsung health
  16. [R13] Sharecare 1/5 · US too many glitches: the app barely loads. there are too many glitches that the app is basically not functional.
  17. [R47] Sharecare 1/5 · US Awful Customer Service: No one ever answers the phone, emails or chats. I have tried to sign up through my employer for 3 years. I get so frustrated with customer service I gave up.
  18. [R57] Sharecare 1/5 · US Nobody to talk to when you have issues: I haven’t been able to find any place to get help with the app, I am missing a key feature that everyone else I know has and I don’t have a way to get it resolved.
  19. [R107] Terryberry Be Well 1/5 · US Not syncing: Terrible platform to track activities and steps. Mine stopped syncing and I’ve tried disconnecting device, deleting the app, and reinstalling and reconnecting, and still no solution to the syncing problem. Contacted support, and they are slow to help. 0 stars if I could.
  20. [R118] Terryberry Be Well 1/5 · US Data sync to AppleHealth: Customer service is not helpful when trying to troubleshoot issues. They have resorted to only communication via email and will send out troubleshooting prompts from previous app name “Walker Tracker,” which to me, is indicative of lack of care. I have resorted to contacting my wellness team for manual input until a resolution is found. This solution is inconvenient and t

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store