Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Terryberry Be Well

35
User verdict / 100 High confidence In trouble

Terryberry Be Well is a free corporate wellness app that frequently suffers from critical syncing issues with fitness trackers and health apps, frustrating users participating in challenges, despite some finding the challenges motivating.

4.6★ lifetime (34,761) Free to download since 2014 by Terryberry updated 0.5 mo ago recent negative 77% 120 reviews across 4 regions
Syncing Issues Login & Stability User Interface/Experience Challenge Participation Customer Support
5★35
4★4
3★23
2★47
1★161
recent reviews across 4 regions, vs the 4.6★ lifetime average

Terryberry Be Well is a free health and fitness app primarily used for corporate wellness challenges. Recent reviews highlight significant problems with device syncing and app functionality, which contradict the app's otherwise high lifetime rating, suggesting a negative trajectory in user experience.

What users like

  • Motivating for wellness challenges and community engagementR43R123R176R233
  • Some users find it easy to use and intuitive for tracking goalsR69R176R212R240
  • Offers community tools like webinars and contentR173
  • Customer support can be responsive for some issuesR263R268

What users complain about

  • Frequent and critical syncing failures with fitness trackers (Garmin, Fitbit, Apple Watch, Apple Health) and Google FitR1R15R17R18
  • Users are often logged out and experience difficulty logging back in, sometimes due to greyed-out buttons or error messagesR4R5R7R8
  • Limited device compatibility, with some popular trackers like Samsung Health or specific Garmin models not supported or difficult to connectR3R9R64R66
  • Poor user interface and design, described as clunky, confusing, not intuitive, and lacking functionalityR6R11R12R14
  • Inconsistent or inaccurate step tracking, even when synced, leading to discrepancies with actual step countsR31R38R47R54
  • Lack of historical data retention or ability to view past progress after syncing issues or reinstallationR11R15R18R39
  • Challenges with team functionality, such as steps not counting towards team goals or difficulty finding team membersR13R25R34R70
  • Some users report accounts being deleted or information disappearingR36
  • Limited activity selections and inability to manually add steps when syncing failsR33R42R52R61

Latest update · v8.2

What the developer says changed (the verdict above weighs this against what reviewers report):

Update to the latest version of Be Well to get the best experience.

Recurring themes

Syncing Issues negative
The most prevalent issue, with users consistently reporting that the app fails to sync steps and activity data from various devices (Apple Health, Garmin, Fitbit, Apple Watch) or does so inaccurately and inconsistently. Many resort to reinstalling or manually syncing, often without success. The latest update notes are vague ('best experience') and do not address these specific, persistent syncing problems.R1R15R17R18
Login & Stability negative
Users frequently report being logged out of the app, encountering errors when trying to log back in (e.g., greyed-out buttons, 'Failed to decode response' errors), or the app crashing/freezing. This makes participation in challenges difficult or impossible.R4R5R7R8
User Interface/Experience negative
Many reviewers describe the app as not user-friendly, clunky, confusing, and unintuitive. Specific complaints include difficulty navigating, limited functionality compared to the desktop version, poor design, and a lack of clear instructions for connecting devices or finding team members.R6R11R12R14
Challenge Participation mixed
While the app's core purpose is for wellness challenges, the experience is mixed. Some users find the challenges motivating and enjoy the community aspect. However, many are frustrated by the app's technical issues (syncing, login) which prevent them from participating effectively or seeing their progress, leading to lost points or an inability to join teams.R6R8R13R25
Customer Support mixed
Experiences with customer support are varied. Some users report receiving quick and helpful responses for specific issues, while others describe support as slow, unhelpful, or providing outdated information (referencing the old 'Walker Tracker' name).R22R32R44R71

Who it's for

This app is for individuals whose workplaces or organizations require its use for wellness challenges and who are willing to tolerate significant technical issues, particularly with device syncing R8R22. It is not for users seeking a reliable, seamless fitness tracking experience or those who use devices not explicitly listed as compatible R9R66.

Evidence note: The recent reviews skew heavily negative (0.77 recent-negative signal), focusing on critical functional issues like syncing and login problems. This contrasts sharply with the high lifetime rating (4.62), suggesting a significant decline in user satisfaction or recent updates introducing severe bugs. The developer's release notes are too generic to address the specific issues reported.

Frequently asked

Does Terryberry Be Well sync with fitness trackers like Apple Watch, Garmin, or Fitbit?
Terryberry Be Well frequently has critical issues syncing with various fitness trackers and health apps, including Apple Health, Apple Watch, Garmin, and Fitbit, with many users reporting inaccurate data transfer or complete sync failures R1R15R17R31.
Can I manually add steps or activities to the app?
While some users can manually add steps or activities, others report that the app sometimes prevents manual entry, especially after syncing failures R33R42.
Is the Terryberry Be Well app free to use?
Yes, the Terryberry Be Well app is free to download and typically used as part of a corporate or organizational wellness program (Free to download, R8).
Why does the app keep logging me out?
Many users report that the app frequently logs them out and then makes it difficult to log back in, sometimes due to unresponsive buttons or error messages R5R7R8R28.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R43] 5/5 · US Back Again: I joined the challenge last year. I really enjoyed meeting everyone from all over the United States and because of this challenge, I have gotten back into my morning walking routine.
  2. [R123] 5/5 · US Company Walking Challenge: It’s awesome that our company does this walking challenge and it’s very cool to see the progress of our walk of the Appalachian Trail. Good luck with the walk.
  3. [R176] 5/5 · US Amazing Experience: Easy to use, fun and engaging. Oh, and a really great simple way to focus on my mental and physical wellbeing!
  4. [R233] 5/5 · US Great. So Easy: Love this app, So easy. Keeps me motivated each day.
  5. [R69] 5/5 · US Tracking goals: Easy to use - user friendly-intuitive. Upgrades made it Easier to track fitness goals.
  6. [R212] 5/5 · US Walker tracker: So easy to use,it updates automatically your daily steps so you can see your step history. Even added it to my moms phone and she loves it😊
  7. [R240] 5/5 · US Ok: Really like how easy it is to enter information
  8. [R173] 5/5 · US Great 360 fitness app: Great fitness app that keeps me aware of my personal progress while also providing community tools like online webinars and content to keep me thinking about my health.
  9. [R263] 5/5 · CA Request for Assistant: Today I used the Support button to ask how to update my water and nutrition stats. The WalkerTracker Team responded in minutes with easy to follow instructions! I appreciate how the APP and Seneca workplace challenge are focusing my attention to water intake.
  10. [R268] 5/5 · CA Excellent Support!: I finally have things working well and I am enjoying this challenge. Thank you for all your help.
  11. [R1] 1/5 · US Inaccurate: Doesn’t sync steps!
  12. [R15] 1/5 · US What did you do?: I’ve been using this app through my work program for several years. Whatever you did in the past six months ruined it. Doesn’t hold its connection. Specifically it dumps my Garmin connection. When I reconnect it acts like I just signed in for the first time and doesn’t bring any history forward. I’d really like you to fix this.
  13. [R17] 2/5 · US App disconnects frequently from Apple health: Ends up requiring a full removal of the app and reinstall. Very frustrating experience.
  14. [R18] 2/5 · US Not a fan of: App drops my Garmin pairing every day. When I pair again it doesn’t download historical info. Frustrating.
  15. [R4] 1/5 · US Garbage App: I don’t know how hard it is to make an app in today’s world, but I’ve spent more than 30 minutes trying to get this thing to work in various capacities. Everything from being able to login successfully to create an account, to having it connect with my watch and phone has been a pointless waste of time. And it’s not me, it is 100% a broken garbage app, don’t waste your time with it,
  16. [R5] 1/5 · US Horrible: Was able to create an account and use it for about a week before it randomly logged me out and won’t let me log back in because the “log in” button has remained greyed out and I am not able to press the button after putting in my account information
  17. [R7] 2/5 · US Logs out: This would be a good app if it didn’t log me out all the time. It takes a while to log back in at times.
  18. [R8] 1/5 · US Simply terrible: This app is used for an annual fundraiser by IICF and every year we curse that they continue partnering with Terryberry. The app and website are equally terrible. The app logs you off in the middle of working, does not consistently sync with any external app for step count, and is so convoluted for the user. It’s truly a wonder how the overall rating of the app is so high. Maybe i
  19. [R3] 1/5 · US Missing whoop: Would be great if it connected to Whoop
  20. [R9] 1/5 · US Device options limited to 3!: No option to connect to Samsung Health as indicated that it is available to link to… I will not be using this app!
  21. [R64] 1/5 · US Device Connectivity: I could not figure out how to connect the app to the activity data on my Apple Watch. Incomplete instructions
  22. [R66] 1/5 · US Pricey corporate wellness for the limited functionality of this app. I’m not a fan of this app: There’s no way to auto import workouts from Apple fitness, just steps. Cannot import weight and other medical details. I should be able to import all of these metrics automatically each day, not manually enter. I prefer to all of my metrics public such as Heart Rate, sleep, seed oil consumption, proc
  23. [R6] 1/5 · US Worst App: The functionality on this app is so bad. I’m using it for a work step challenge, and it’s so awful.
  24. [R11] 2/5 · US Can’t look back, have had to delete/reinstall numerous times: The only thing good about this app is it automatically sync to Apple health. I’ve had to contact customer service numerous times because the Apple randomly stop syncing with my phone and I’m told to delete and reinstall. Sometimes it works, sometimes it takes a few days. You also can’t look back and if you can, I can’t figure it out and
  25. [R12] 2/5 · US Laggy: There’s like a 10 second lag on every tap and another 10 seconds for the new page to load
  26. [R14] 1/5 · US Pre-AI AI Slop: How is something so simple, so un-usable? 🤯
  27. [R31] 3/5 · US Frustrated: I wish the app and my iPhone and Apple Watch pedometer could sync with each other. Last week I walked 16,000 steps (I’m a PE teacher), the app only tracked 11,000 steps.
  28. [R38] 3/5 · US It’s okay but. Not as good as Fitbit: This app does NOT record the same steps as my Fitbit even though that is the device it gets my steps from. I don’t know if there is an issue in translations among apps or what. It does not transfer over anything else either. I have to manually add the steps to make it closer to the actual step count.
  29. [R47] 1/5 · US Tracking: Tracking doesn’t work. My Fitbit shows I have twice the steps that the app reports. Yes, I have them paired correctly.
  30. [R54] 5/5 · US Steps: Monday 19 not syncing
  31. [R39] 1/5 · US Budget and can’t do much of anything: It doesn’t import your steps from before the day that you sign up, and if your organization is doing a group effort, you can’t backlog your steps for the month
  32. [R13] 2/5 · US So so. Next time I’ll stick to my smart watch: There is no convenient way to find my team members. So this is no more inspiring than seeing my results on my watch or phone. It doesn’t inspire camaraderie.
  33. [R25] 1/5 · US ..: The app won’t refresh to show me where I’m at on the challenge I’m in. Then it shows up not even in the challenge at all. It also keeps telling me I’m not on a team despite me having made a team that 2 other people joined in for the challenge I’m supposedly not in. This app needs some work before it gets a better rating.
  34. [R34] 1/5 · US Steps not tracked: My individual page shows my steps but not counted towards my team goal. Email and asked question on app no response. Wouldn’t recommend
  35. [R70] 2/5 · US Graphics / visibility of progress along the map: Map quality is poor, plus not everyone involved is on the same progress map
  36. [R36] 1/5 · US Why does my account keep getting deleted? It’s been twice your app just deletes my account.: Why does my account randomly get deleted and my information just disappears it’s happened twice and it’s so aggravating and then you can’t even sign in to ask a question because your account isn’t there anymore. 🙄
  37. [R33] 1/5 · US App update stopped syncing: Only 2 days left in our challenge and the app stopped syncing my steps and won’t allow me to manually add steps either. Terrible timing.
  38. [R42] 3/5 · US Meh: Often doesn’t sync steps correctly and won’t let you manually enter them.
  39. [R52] 1/5 · US Too cumbersome: Not a big fan. Has restrictions on how many activities can be converted.
  40. [R61] 2/5 · US No real bike tracking: It does not track my bike riding and I am not sure why not.
  41. [R22] 1/5 · US Not syncing: Terrible platform to track activities and steps. Mine stopped syncing and I’ve tried disconnecting device, deleting the app, and reinstalling and reconnecting, and still no solution to the syncing problem. Contacted support, and they are slow to help. 0 stars if I could.
  42. [R32] 1/5 · US Data sync to AppleHealth: Customer service is not helpful when trying to troubleshoot issues. They have resorted to only communication via email and will send out troubleshooting prompts from previous app name “Walker Tracker,” which to me, is indicative of lack of care. I have resorted to contacting my wellness team for manual input until a resolution is found. This solution is inconvenient and t
  43. [R44] 1/5 · US Apple Health sync failed.: Apple Health sync failed. No option to initiate resync on app. No chat or support phone number to call. Email to support on app failed too.
  44. [R71] 1/5 · US Extremely Frustrating!: Had to use the app for a walking challenge. Completed the challenge. Never had any badges show up. Reached out to support and they made zero effort to help.
  45. [R58] 3/5 · US self reporting ruins it: i like the actual platform, user friendly. however, the experience gets ruined because of self reporting activities. i have participated in steps challenges for a few years now and you have the people who's watch will track like 3-5k steps a day but they will input 25- 30k steps in activites which doesn't really make any sense. usually these competitions are won by suspec
  46. [R28] 1/5 · US Irritating: The app constantly logs me out. I’m also using it because we’re in a competition at work, but it’s irritating that I’ve lost points due to not being able to log. The app gives errors, logs me out every day (which sounds simple but when I have to log in through my work email, it makes it difficult).

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store